After a total of approximately 6 hours and 3 days of phone calls w Sonos, 2 hours with Spectrum/Charter and 5 different techs.....My Sonos is still not connected to the wifi and closing remarks from last technician was there is an issue between Sonos 1 and Spectrum and you can Google it to read about it......I told him Sonos should read it and FIX the issue for their customers.
Anyone else have this issue?
+7Hey
Sorry to hear your Sonos system is not working on your WiFi despite all the time spent with our support trying to resolve the issue.
As far as I could make out, there are certain Spectrum/Charter router models that have been a problem for Sonos systems, however, this has been addressed and worked on with our partner. The latest firmware on the affected models should have your Sonos run smoothly.
Perhaps, have a look at the last email you received from our support.
Hope this helps!
Mark good to hear but your technician said otherwise and again spent over 3 hours w 3 different sonos' technicians and they could not fix. Please call me to fix....Thank you
Does your router allow you to separate the 2.4 and 5 GHz bands?
You should consider getting a different router/modem. I use this Motorola router with my Spectrum internet service and it works great with my 17 Sonos devices:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.