Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,702 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3922 Topics

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Don_23805Avid Contributor I
asked in Controllers and Music services

another "unable to play" . . .

I have a USB drive with all my music plugged into my “always on” PC and set up my music library to point to this D drive.  It worked for months, but now continually gets Unable To Play ‘xxxx’.  The Share //DONSNUC/D does not exist.  Same whether I play from the Sonos S1 app on the PC or on the phone or iPad.  If I go to Windows Exporer and click the D drive, then albums and click on something, it plays just fine via the Windows media player.  This is only a Music Library issue.  If I choose a TuneIn radio station, it’s OK.  What to do?TIA   Don

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Corry P
1 year ago
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drob707Contributor I
asked in Controllers and Music services

Sonos volume not working with Amazon Music

I just started using Amazon Music Unlimited with my Sonos. No voice control, no Alexa etc. Start Amazon Music app Select Song Change output device to Sonos Music plays Cannot change volume within Amazon Music Go to Sonos app - volume changes Play using Spotify - no problems

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Corry P
1 year ago
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cjshradContributor I
asked in Controllers and Music services

Sonos Library Will Not Update

I am on Mac Monterey 12.6.1 I am running the S2 app 14.19. Since updating to S2 my library does not update fully. Running into same issue on another Mac which runs Ventura. I have tried the suggestions. Not working, anything new to fix? Thank you.

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Jamie A
1 year ago
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kippgcContributor I
asked in Controllers and Music services

System gets stuck at the end of songs

I’m not sure if this is Bandcamp-specific or if it’s just a coincidence that it happens while I’m playing albums from Bandcamp. With some frequency, I will reach the end of a song and then...silence. If I try the controls, the app tells me it can’t connect to the system. I look for speakers and suddenly it doesn’t recognize any, or it will see one or two of them (never in the room I’m actually using). I haven’t noticed it happening when I’ve played things through Apple Music or Amazon Music, but that may just be coincidental. It’s frustrating to have all the speakers disappear when my wifi is still connected! (My router is set to do auto updates, so the firmware is up to date.) Any ideas what’s going on?

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Airgetlam
1 year ago
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StoveContributor II
posted in Controllers and Music services

Sonos s2 app now needs ios14. More ewaste.

Had to dump several ipad 2 mini's on Friday as the old sonos s2 app no longer works and the new s2 app requires ios 14. Was this really necessary? Should be fines for this behaviour.

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buzz
1 year ago
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scurlingContributor I
asked in Controllers and Music services

iPOD Touch Can't Stream to Sonos Devices.

I have an old iPOD Touch, 8 GB, which I have used for streaming Christmas music for years.  Well, it’s that time again….I updated some music files on the iPOD, but when I tried to cast from the iPOD to one of my three Sonos devices, the cast setting on the iPOD would revert back from the Sonos device to the iPOD setting.I’m using the latest system, S2, vs: 14.19The last two years, this has worked just fine, but something has changed.  My iPOD sees the Sonos devices on the network.  I have 2 ea Amps, and one (1) Playbase.Has anyone else had recent trouble streaming from Apple products to Sonos? 

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T
1 year ago
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lecsContributor I
asked in Controllers and Music services

Impossible to connect to Deezer

Hello,When i try to configure Deezer, i sucess to connect to my Deezer account but when i select the user i have the following error message :You must specify a valid redirect_uriCan you help me ?Thank you in advanceSébastien--------------Bonjour, Quand j'essaie de configurer Deezer, je réussi à me connecter à mon compte Deezer mais quand je sélectionne l'utilisateur j'ai le message suivant:You must specify a valid redirect_uriPouvez vous m'aider ?Merci par avanceSébastien 

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A
1 year ago
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ShortdowjonesContributor I
posted in Controllers and Music services

S1 & S2 death loop - cant add new system

Pretty much as title says

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buzz
1 year ago
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MacGuyContributor I
asked in Controllers and Music services

Can see Playlists on MacBook M1 Monterey but not on iPhone app

I moved from a different country and computer with my Sonos devices. Therefore I had to move my music folders to a different relative location.I deleted the old folders from my Music Library in Sonos. Then I added the new folder locations back in Sonos Music Library. Now I can see and use playlists on my MacBook app, but not on the iPhone.

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T
1 year ago
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PaulbyContributor I
asked in Controllers and Music services

When will the android sonos app be fixed?

Not fit for purpose the app rarely finds the speakers, lots of people having the same problem, look at the reviews on the Google play store. The old app worked fine.

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UKMedia
1 year ago
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robwatvianetdotcaContributor I
asked in Controllers and Music services

Sonos wont browse SiriusXM

Sonos unable to browse SiriusXM Canada on which I have an active subscription up to about 2 weeks ago Sonos would stream Sirius now NOT.  I have rebooted speakers and router.  I have signed out of SiriusXM and back in.  I have made sure SiriusXM account is active.   I have made sure I latest version of SiriusXM.  This IS a SONOS problem. 

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Airgetlam
1 year ago
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PhilUKContributor I
asked in Controllers and Music services

Can't connect over 2.4 Wifi with WPA and Ch11 selected

I’m pulling what hair I have left out over this. To be honest it’s also bloody annoying that of all the wifi enabled gadgets connected to my network Sonos always, always gives me grief! I hope the software team is listening in on this, as you can consider your programming skills get a grade of E-, must try hard, see me after lesson!Rant over...So, I’ve changed broadband provider and am trying to connect to my Play 5 Gen 2. I’ve separated my wifi into 2.4 and 5.8 and connected my app/android phone to the 2.4. I’ve made sure I’m in wireless mode 802.11b/g/n, chan 11 with WPA-WPA2-Personal set and yet my Sonos app still can’t see my 5. I’ve tried going through the Sonos network and again all I get asked is to name the network and enter a password to a Sonos network I have no idea what that password is!!  Or I simply get no wifi networks available, spinny wheel.I’m this close to chucking the bloody thing out the window unless someone can save me in this circle of Sonos Dantean despair!

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Jamie A
1 year ago
Fragments Of
Fragments OfAvid Contributor I
asked in Controllers and Music services

Apple Music - all tracks

Hello Everyone,I wanted to know if you have the same problem, in the Sonos app (S2), I have installed the Apple Music service, when I want to play all tracks, the Sonos app gives the error number 1002.Please let me know.Thank you forward for your feedback.

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Corry P
1 year ago
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SeistoContributor I
asked in Controllers and Music services

HELP! Cannot turn on data sharing or “manage additional usage data”

I’m trying to get my Recently Played list to populate and it keeps telling me to turn on data sharing. I’m happy to share my data - we’re all being tracked already anyway, right? - but no matter how many times I go to Data & Privacy > Additional usage data > Turn usage data sharing onThe option does not hold and immediately turns it off.When I then go to Data & Privacy > Use Personalization Services > and try to make this “Enabled” it does nothing and stays as “Disabled”. I’ve deleted and reinstalled the iOS app, signed out and back in, reset the entire system, and still can’t get this to work. Sonos, I’m begging you to take my data! How can I get this to work to unlock the Recently Played section and other features?

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Corry P
1 year ago
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WdrazekContributor II
asked in Controllers and Music services

Qobuz skips through tracks

I’ve been on Sonos for about 5-6 years, mostly using Spotify. Six months ago I started Qobuz and recently every song I play is fine for up to 30 seconds then it skips to the next track. On every track I play.I’ve rebooted the router, unplugged my Sonos 5, and temporarily removed my Sonos Move. Nothing has worked. Can someone please help me?

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Airgetlam
1 year ago
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FabioThegymContributor I
asked in Controllers and Music services

Sonos S1 not working

I have a S1 system that stops playing music everyday around 4PM to 8Pm. How can I have that fixed? What am I missing?I have   2 Plays 5, 1 Play 3.I keep geting a message not able to connect to Sonos. 

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F
1 year ago
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Ainsley BContributor I
asked in Controllers and Music services

"How to play music on my Sonos from iTunes"

HI,My question is in the Title. Is there a video I can watch to help download music CD’s to my Apple computer so I can play them in my Sonos system?Thanks in advance for your thoughts and suggestions. Ainsley

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A
1 year ago
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Peppe45Contributor I
asked in Controllers and Music services

Using Sonos for Ipad speacher

Sonos-IpadDear Community.is it possible to connect the sound of my new Ipad to my Sonos Soundbar to improove sound quality and loudness?i am using Sonos S2.Thanks for info!

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Ken_Griffiths
1 year ago
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Ciaobella13Contributor I
posted in Controllers and Music services

adding Move to

Hi Need some expert help please! We’ve upgraded a Play 5 to a Move. Tried to set up on existing home wifi network & constantly the app can’t find the Move. We removed the bridge, and linked the Sonos Play One to the modem via an Ethernet & it still won’t find the Move. We didn’t realise the Play One wasn’t available on the S2 app - so in the meantime had down loaded the updated app. But we can play the Play One from the S2 app even though it’s apparently not compatible. We’re very confused & have now given up! It would have been helpful if Sonos had sent information on what steps are required when you upgrade!  thanks in advance! 

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X
1 year ago
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LastKContributor I
asked in Controllers and Music services

Cannot add or update Music Library on USB disk with MacOS Ventura

Just upgraded to Ventura and I cannot reindex as it gives a permissions problem.I have given ALLSonos components FULL disk access but no avail. Tried on iPad and all other Macs same issue. So deleted pathway and tried to  add it, again no avail cannot add external drive.Can run apples music app and plays fine.Any ideas ? 

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L
1 year ago
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hishambazContributor II
posted in Controllers and Music services

track list compact display

Please, please give us an option to have a compact display for track list on mobile apps. When I search for sets on soundcloud I can't see the long track names. Its infuriating.And there is so much wasted space on every track list view. Make it an option please. I will happily donate my time and write the code to your standards for Android devices.

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Corry P
1 year ago
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Paul V.Contributor I
asked in Controllers and Music services

Switch to new Pandora account

How do I exit a Pandora account and enter a new Pandora account number?

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G
1 year ago
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StarKillerContributor II
asked in Controllers and Music services

Not enough space to import all the playlists // Synology - OS 10.15

Hello everyone, recently, when I try to update my music library (Nas synology > music mac os Catalyna), I receive a message: not enough space to import all the playlists. I have almost no playlists on my itunes so I don’t understand (max 10,15 playlist with something that 1000 or 2000 songs in totalà. Is there a way to clean up itunes playlist not visible in itunes app?Thanks guys, have a good day

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buzz
1 year ago
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EloiseContributor I
asked in Controllers and Music services

Update Problem Error Code 1

My S2 app says our Sonos Port needs a software update, but after downloading the update, it says “finishing up,” and then repeatedly returns an “Update Problem” with an “Error Code 1” under “Update information.”   I’ve been unable to determine what this error code indicates.  I have uninstalled and reinstalled the app, unplugged the router and Port, moved closer to the router - nothing has made a difference.  Our other Sonos products (Beam and Ray) are working fine.   I’d appreciate any suggestions on how to proceed.  

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D
1 year ago
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TroyLContributor I
asked in Controllers and Music services

S1 Android app will not save stations to My Sonos

S1 Android app will not save stations to My Sonos.  When I go to the Stations section of My Sonos, the only stations appear in the list start with the letter “A” to “M”.  It seems to allow saving stations that start with the letter “A” to “M”, but not “N” to “Z”.  I have tried uninstalling the app and reinstalling, with the same results.

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Corry P
1 year ago
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