Given that none of the desktop controllers have been worked on for several years, except for security updates, I’m not sure why. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Thanks, Bruce. I appreciate the suggestions and will give it a shot w/them.

I’m quite new to Sonos and still trying to figure out stuff out myself for now. Additionally, I’m using ancient products (2x Play:3, stereo paired) that I inherited from someone. Actually, I was surprised that almost no one has asked this question before, except for the 1 or 2 with the inacurate responses.

Best,

Dan

I use a pair of PLAY:3s myself, although they’re not currently stereo paired, but  do run S2 on them. I’m one of those people who care about being on the latest, which often gets the most attention. And S1 certainly isn’t getting any feature updates. 

I initially tried S2 on them, but was experiencing frequent drop-outs. Some in the community suggested downgrading to S1 to increase performance consistency at the cost of some features with the reasoning that the PLAY:3 simply doesn’t have enough internal memory. Although technically, there is only 1 gen of PLAY:3, later production runs include 128MB of memory as opposed to 64MB for the earlier ones. I have a mixed set: one with 124MB (2017 model) and the other at 64MB (2014 model) so I guess I’m limited by the weakest link.

For now, S1 serves my purposes. After much struggling, I was able to access my Apple Music Library, though getting Sonos to import playlists remains problematic. I’m able to get it to import, but it will not automatically update any changes I make to my Apple playlists. I am however, able to get Sonos to recognize changes manually, by exporting my Apple Music library as a XML file, renaming it “iTunes Music Library” and then placing it in my My Music folder. I just don’t know why Sonos is unable to import my playlists from the Music Library (Music Library.musiclibrary) database that Apple Music re-creates every time the app is opened and closed. Doing it manually is a little bit of a PITA, but I can deal with it.

Does S2 import playlists correctly? iTunes was retired 5 years ago, so I don’t understand why Sonos is still looking for an iTunes Music Library.xml file in the iTunes folder.

Any additional tips you can provide would be greatly appreciated!

Thanks!

I didn’t have any trouble, back when S2 was released. I think when Apple moved from iTunes to Music, I had to re-export my list as an .xml file, and keep that updated, as Apple basically abandoned that format, but at least they left it there for me to do manually, under the ‘file’ dropdown. I’ve had no difficulties with the data, though.