Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,163 Topics
  • 55,820 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 97
  • 352
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 232
A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 110
  • 845
8163 Topics
T
TaracatsContributor I
asked in Controllers and Music services
Why not roll back to the older app?

The new app makes sonos a really poor experience I have a lot of occasions where I need to play music and edit live playlists or play next Everything has gone slow The app often can't find my system... Nothing else has changed my network was previously adequate... I've spent hours troubleshooting.. And my system is unreliable and near enough useless to use in a party scenario It's taking months and months for updates This isn't good enough Sonos 

90
T
4 months ago
F
Frankfordal
asked in Controllers and Music services
"Music no longer available"

Purchased a Link Station NAS drive as requested by Sonos….Get “ Music files not available” message also saying device may not be powered on or path has changed. Van add small files/albume apround 80 mb, but get message when trying to add one folder/album at a time. any ideas?

191
F
4 months ago
D
dekkirkyContributor I
asked in Controllers and Music services
can’t connect Ray speaker to sonos app

I have just purchased a Ray sound bar and I am having great difficulty setting it up.i have followed the instructions in the app and get a white flashing light and I attempt to add my ray sound bar to the app the light continues to flash white but stops after 30 seconds and will not connect.i am hoping to attach a Sony turntable via Bluetooth eventually but can’t even add to my iPhone to stream music.PLEASE HELP!!!

310
D
4 months ago
O
OmegaZero
asked in Controllers and Music services
Sonos App Suddenly Crashing Repeatedly

Starting this morning (7/17) the Sonos Android app is just repeatedly crashing. It’s been generally terrible and barely usable since the redesign, but now it’s literally useless. Just immediately crashes. No updates were installed to the app or phones, and nothing else has changed in my system. I’ve tried force stopping, clearing cache, clearing all storage, and completely uninstalling & reinstalling. The Windows desktop app still works, but both phones we have are seeing this issue. Anyone else seeing this and/or know a workaround? Sonos App v80.04.05-release+20240702.edb3233Android 14, Kernel 5.10.198 sec patch level July 1, 2024

288621
A
4 months ago
W
Wheaton BrianContributor I
asked in Controllers and Music services
IOS S2 sees playlists but can't play them

Has anyone experienced this?My IOS S2 app can browse and select playlists that I created using the Sonos controller app. But it is unable to play the playlist. After selecting a playlist, the S2 app populates the queue for the device I want to play it on. I see this occur in the UI. BUT, when I try to play the playlist, or even a single song in the queue, the S2 app simply shows a spinning circle.All of my playlists were created with the S1 version of the controller (desktop and IOS versions). These playlists are called  “Sonos Playlists” in the desktop version of the controller. I don’t have this issue when using the desktop version of the S2 controller. I can browse, select and play any of the playlists that I created with the Sonos controller. Even more strange….. If I queue up a playlist with the desktop controller, I can then control (pause, start) play of the playlist from the IOS S2 app. I can also use the S2 app to select and play individual songs in the queue.

110
W
4 months ago
J
jtkeepEnthusiast II
asked in Controllers and Music services
Add music library ios

Found in latest update ios add music library great news buti just get access denied check user password have triedevery which way and every username password on my Macbookpro where my music folder is on my desktop.What to do my iBroadcast server lets you just drag anddrop music folder starts to download and hey pestoyou can play music from mac on ios under Sonos verylazy Sonos programmers.I think Sonos just trys to make it as difficult for the users.

220
J
4 months ago
D
DhaneyContributor I
asked in Controllers and Music services
getting my Sonos working again

I have 2 systems in 2 different houses and both have stopped working. When I open the app and try to play a song from my playlist nothing happens. At one house it says I have to reinstall the system.  should I delete the app and reinstall?  Please advise.  thanks

341
Airgetlam
4 months ago
E
EhschwaContributor I
asked in Controllers and Music services
Digital Keys needed to overide AirPlay

I have to insert an 8 digit code to override the airplay error from my iPhone.  I have found multiple different subjects like serial number, Pin, model.  None of them are 8 digits. Some are longer and some are shorter.  I assume there is a trick to complete this task.  I have no idea as to which one of the subjects I need to use and how do I arrange 8 digits?  For instance, my PIN number is 7 digits with dashes in between some of the numbers.  There has got to be a reasonable answer.  It took me 3 hours to find all these numbers.  I hope one of them is usable with some modifications?

976
Belly M
4 months ago
A
Andyroid24Contributor I
asked in Controllers and Music services
SONOS USELESS recent update AND telephone helpline unaccesssible.

AS ABOVE. PLUS. The recent update wiped everything on my ‘phone playlists. Clunky use on my beam and tv. Kept dropping out/stopping music played.

150
A
4 months ago
T
The Music DogAvid Contributor I
asked in Controllers and Music services
Playlists on Subscription Services, do not work on Sonos App

I pay for three music subscriptions. Spotify. Classical Archives, and Idagio, While Spotify is working fine, I cannot access playlists or other features of Classical Archives or Idagio using the new app. Since I pay for these, I need to have access like I did in the old app soon. I have reauthorized both subscriptions probably a dozen or so times. Is there something else I should do? 

734
T
4 months ago
E
eestern24Contributor I
asked in Controllers and Music services
Sonos Error 913

I can no longer acess my local music folder on Apple Music. I get the following error message when I try to add ‘My Music Folder’“Sonos was unable to add the music folderUnable to add the shared folder "I/mini-M2-Pro/Music" to your Music Library (913).”I am using a Mac mini M2 Pro with OS Sonoma 14.5/ Sonos controller for Mac version 16.2I have tried to unistall and re install the Sonos App but nothing chages. When will this be fixed basically my Sonos is now just a speaker for my TV.

30411
H
4 months ago
G
GreenleesContributor I
asked in Controllers and Music services
I still can't access my music library

Ever since we updated the sonos app, we haven’t been able to find any music from our library. It seems like for some people it came back eventually, but ours hasn’t been there fore 3 weeks now.  We use Sonos because we enjoy all the music we have in iTune, and we don’t use any streaming services. Now that this function doesn’t work, we have 4 sonos speakers that are totally useless.  When can we get our Music library back to the Sonos??????

1763
C
4 months ago
T
TDSTContributor I
asked in Controllers and Music services
Delay when stopping music

Since the last update, it takes 5 seconds or longer for the music to stop when I turn it off -- even after I close the app completely. I’ve had to run outside my house to answer a phone call because I couldn’t get the music to turn off. The delay happens whether I have all the speakers on or just one.  

90
T
4 months ago
J
JCornfordContributor I
posted in Controllers and Music services
How do I add a new network to my sonos system?

I’ve just added a travel router to my apartment and would like to change the network used by my Sonos system, but I can only find out how to remove a network, not add one in the new app.

1537
M
4 months ago
O
okridaContributor I
asked in Controllers and Music services
New sonos app on iphone8 wont work

Do anyone here know what to do when the new sonos app is downloadet to my partners iphone8 but we cant get past the terms for use because the button to accept the terms doesn’t get active? On my iphone13 it works fine.

291
controlav
4 months ago
S
Steveg11singsContributor I
asked in Controllers and Music services
apple music not authorizing

I sat on the Sonos chat line until I was offered a solution to this problem. Here’s the solution: 1. Open the Sonos app for iOS or Android. 2. Navigate to Account > Content Services > Connected Services. 3. Select the service you wish to remove (Apple Music) 4. Select Remove Service. 5. Follow the on-screen prompts to remove the service from the Sonos system. E After that, from the same Account tab select Content Services > Connected Services > Add Content Service > Choose the service to be added, and select Add to Sonos. This solved the problem for me. 

23899
N
4 months ago