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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,113 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8402 Topics
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acarl720Contributor I
asked in Controllers and Music services
S2 app not building library as per the tags

I am having a problem with my ripped music and Sonos.  My laptop is a recent MacBook Pro running Sonoma 14.5.  o also see the same issues with the iPhone 13 Pro Max running iOS 17.5.1.  My tagging app is called Tag Editor and it is the latest paid version, 1.0.14.   The Sonos Apps are S2 and all the system software is up to date.  The music files are on a Synology NAS with more than enough storage space and throughput capability.  Almost everything is ripped from a CD using dBpoweramp in wave format.  On the NAS, all songs are in a folder structure with the genre, sub-genre (if needed), artist name, then album title and the songs are in the same order as on the CD; the filename is <song #><space> <song title>. I have spent a lot of time checking the tags on all 1,000+ albums and they are what I expect them to be; I have worked hard to eliminate all special characters since different platforms interpret these differently.  I have also eliminated all unnecessary tags su

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4 months ago
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DesasterixContributor I
asked in Controllers and Music services
How to prevent a single click from replacing the queue and stopping playback

Hi,How can I configure some confirmation dialog, to prevent other users from stopping playback unintendently and replacing the whole queue with songs from the same artist or album, because their fingers were just a few pixels off from the “...” menu when trying to add a song. It is just so annoying.Regards

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Airgetlam
4 months ago
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TwincamanAvid Contributor I
posted in Controllers and Music services
SiriusXM not playing

Why is there so much trouble connecting with SiriusXM lately?

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4 months ago
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marktuckerdotcomContributor II
asked in Controllers and Music services
delay in responsiveness new app

On the iOS app new one released maybe may 2024, I get a delay when I change the volume. I might increase or decrease it, and nothing happens to the slider bar for maybe one second, then it responds. The old app was instantaneous in responsiveness. 

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Airgetlam
4 months ago
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more SW problemsContributor I
asked in Controllers and Music services
unable to add music folder to sonos setup

What seems a straight forward procedure is not achievable now. How do I correct this? 

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4 months ago
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JirziContributor I
asked in Controllers and Music services
alarm

How do I set an alarm for a group of speakers?

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4 months ago
Dingenis
DingenisContributor I
posted in Controllers and Music services
ALL Alarms are skipped

After the S2 app update all the alarms are skipped.No alarms at all. My Solution is.Delete all the alarms in the Desktop App.Add all the needed alarms again.now the alarms are back.This happens with update: 80.04.04 and 80.05.04Hope that Sonos read this and fix this Bug.

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Dingenis
4 months ago
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Michael69Contributor I
asked in Controllers and Music services
new app alarm is not there 😱

When can I expect the new update with the alarm function fixed????

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4 months ago
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MorgpierreContributor I
asked in Controllers and Music services
random muting on my system

My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system. 

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4 months ago
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Amit3107Contributor I
asked in Controllers and Music services
language

cant change search language since latest update 

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4 months ago
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DJHammondContributor II
posted in Controllers and Music services
The Sonos App is still not fit for purpose.

In spite of platitudes and promises from the CEO, on 01 August it is still appalling.  I have completely lost access to Plex and many years of playlists. It still loses the sperakers and plays different streams from different speakers.  Thank god I still have the original app on my PC. Otherwise the system would be imposiible to switch off. I was going to fully upgrade my Sonos system next year, but they can stuff it. I am going to a more reliable competitor.  This is how they treat their early adapters. After a decade as loyal customer this is what we end up with!

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4 months ago
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phroughContributor II
asked in Controllers and Music services
Volume Adjustment Delays

Using the physical buttons on my stereo pair play 3s with paired sub has a massive delay in updating the volume. Its to the point that I can’t get it dialed into a reasonable volume because of overshooting or undershooting.  These three speakers are all using sonos net to connect. The majority of my system is hard wired, including a playbar that sits 10 feet away from these speakers. Of note and possibly related: Sonos app has a hard time determining media is playing on these speakers when I initiate it from Spotify on my computer. Is there anything I can do to improve the performance of these speakers beyond hard wiring them? 

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Corry P
4 months ago
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Turtle4360Contributor II
asked in Controllers and Music services
Missing components wont add

I have 3 rooms set up as surrounds suddenly 2 of the rooms disappeared. After rebooting my router, they have reappeared but now components are missing and won’t re-add. One is a sub in the living room that won’t re-add back with my Arc and Era 300s. The other are 2 Symfonisk lamps that won’t add back to my bedroom beam. This happened a couple of weeks ago with just the living room and  after Sonos support were less than helpful, I managed to get it sorted myself but no components went missing. Sonos support were claiming it was my network and wireless mesh system, but couldn’t explain to me why that would suddenly be a problem when the system has all worked flawlessly for 2 years exactly as it’s set up now. Any suggestions from anyone? Is the new app part of the problem? Again no problems before updating that either. Short of removing my whole system and re-adding it, or hard wiring one speaker and creating a separate Sonos network, I don’t know what else to do. P.S. after rebooting th

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Corry P
4 months ago
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wlm50Trending Lyricist I
posted in Controllers and Music services
Lost TV and Music Library as Sources

With the new app update, I can no longer access my TV or Music Library. A few days ago, when the new app was made live, it was terrible, but at least I could get sound on my TV and access my exiting music library (although I couldn't add to it or search content). But today, my TV and my Music Library sources are no longer available. If I can't connect to my TV surround system, I have no volume on my TV. What is going on? This is getting worse and worse. I tried the chat, and it said no one was available and I should call. I called, and I was told there is an estimated 80 minute wait. What is going on? How do I get my functionality back?

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jgatie
4 months ago
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rrl_edmEnthusiast I
posted in Controllers and Music services
New SONOS App - Missing all but 2 Playlists?

I just installed the new Sonos app. After doing so, all but 2 of my playlists have disappeared?  Specifically, if I selected Sonos Favorites, then Playlists View All, only 2 playlist are showing . . . countless are MIA.I sure hope there are instructions for resurrecting my playlist. 

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4 months ago
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psb11Trending Lyricist I
asked in Controllers and Music services
Cannot access Music Library via new app

HelloI am trying to add my remote music library (on external G-Tech drive) via the new app, or if not that, add iTunes. I cannot access either at present, only Deezer.I have (I think) done everything i am supposed to do - followed all the instructions. I have added the music folder via sharing as suggested. I have typed //computer name/sharename. Every time I try to add a folder it rejects my username and password. Why? I have used the user name and password for my computer that I always used to use when adding anything to Sonos. I then tried my email address and Sonos account password. Neither of these work. Any advice would be appreciated. I have spent hours and hours trying to sort this out.

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4 months ago
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RichardsealeyContributor I
asked in Controllers and Music services
music library connection

The recent update to the app to allow long awaited access to my music stored on the nas drive doesn’t work…  WILL NOT ACCEPT login details  I know the drive is working because I can connect with a pc and Mac  please get this sorted as it’s sooooo frustrating … why release the update on this function before testing it correctly ???????

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Airgetlam
4 months ago
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tidepoolerEnthusiast I
asked in Controllers and Music services
Updates removed my local music library and now I get Error code 913

How do I fix it?  I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop.  The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop.  Our speakers are useless without this - we don’t use streaming services, just our music library.  Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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4 months ago
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gpernesContributor I
asked in Controllers and Music services
SONOS APP Android XIAOMI

Hello Sonos, After upgrading from the old SONOS APP to the new SONOS APP (May 7th), the APP dont run on Android (XIAOMI). I try to remove and re-add, and the APP stays freeze, I can only see “SONOS”.If I try with another android Samsung, the SONOS APP works, I can we the same SONOS first screen, but will change to a video and ask to login.  

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4 months ago
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Old PersonContributor I
asked in Controllers and Music services
Sonos App in iPhone cant find the system

The Sonos App works on my computer and my Samsung phone, but I've downloaded onto my Wife's Iphone 14 and it just can't find the system. All are on the same Wifi network?

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4 months ago
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HrdnoxAvid Contributor I
posted in Controllers and Music services
New app automatically turning speaker volume off.

It just started happening that the volume in my speakers (11) are turning off and I have to return the volume to the previous level. Seems to be a glitch with the new app update. I never had this issue in the 9 years I've had Sonos.

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Corry P
4 months ago
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SebojoshContributor I
posted in Controllers and Music services
Volume Automatically Lowering

I recently updated the app, as well as all of my software for the speakers in my house. Ever since then, my speakers will randomly reset the volume to 0 multiple times throughout the day, which then causes them to display a green light on top of the speaker. Is this happening to anyone else? Super annoying, especially in the middle of the night when the white noise in my kids room turns off and wakes them up. Need this fixed asap.

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Corry P
4 months ago
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David Wilkinson CanadaAvid Contributor I
asked in Controllers and Music services
New App causing speakers to go to volume level 0, turns on the green mute light

I have noticed some of my speakers sporadically going to volume level 0 since the June 17, 2024 update of the new App. This causes the speaker’s indicator light to go green. Has anyone found a setting to stop these volume changes?

144228
Corry P
4 months ago
press250
press250Prodigy III
posted in Controllers and Music services
High Battery Drain on this week's iOS and Android apps

Many usersⵜ are reporting extremely high battery drain on this week’s version of both the iOS and Android apps (v80.05.04 and v80.05.06, respectively). Using the iOS/Android battery tracking dashboards, users are reporting 30-50% battery drain‡ from the Sonos app over a 24-hour period.At the risk of stating the obvious, the battery drain occurs with the Sonos app in the background. Disabling background app refresh doesn’t improve things. Fully exiting the Sonos app is required.Purely out of curiosity, I plan to monitor Wi-Fi traffic from the app to see if this version of the app is continuously polling the device firmware. Anyone who beats me to such measurements—yay! —by all means let us know what you find. ⵜ Likely not all users, particulars TBD‡ Figures reported for phones; tablets have dramatically larger batteries so drain is a smaller percentage

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4 months ago
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AlbouContributor I
posted in Controllers and Music services
alarm

A quand la correction du fonctionnement de l’alarme qui ne fonctionne plus depuis la livraison de la nouvelle version à cause du nouveau casque ! Moderator edit:Google Translate-When will the alarm operation be corrected, as it no longer works since the delivery of the new version because of the new headset!

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4 months ago
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