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Thought I would post this here in case it helps anyone else.

About 4ish months ago my Spotify Connect stopped working suddenly, this is the main way I use my Sonos so this was particularly annoying. I would see my speakers in the Spotify app but when selecting any speaker it would hang for a while then not connect.

Steps I tried:

  • Tried a full reboot of my system and reboot of my network
  • Whitelisted the below on my PiHole to rule out any issues there:
    (.|^)spotify.com$
    (.|^)spotifycdn.com$
    (.|^)scdn.com$
    audio-ak-spotify-com.akamaized.net
    audio-ake.spotify.com.edgesuite.net
  • Removed Spotify from my Sonos services and then set it up again fresh
  • Reinstalled Spotify apps and logged in fresh ensuring app had access to local network

None of the above worked and I was in the same position.

Over Christmas I noticed Spotify Connected worked fine at my parents house and additionally friends were able to use their Spotify Connect on my Sonos.

I created a new Spotify account and it worked fine with Spotify Connect on my Sonos so the issue seemed to be specifically between my Spotify account and my Sonos speakers.

So at this point thought the issue might on my Spotify account so I again removed my Spotify account from my Sonos and then went to my Spotify account and removed Sonos from my managed apps.

Trying Spotify Connect again I noticed Sonos re-appeared in my Spotify account managed apps despite already removing it and Spotify Connect still did not work.

Final fix:

  • Remove Spotify from your Sonos services
  • Remove Sonos from connected apps (https://www.spotify.com/uk/account/apps/)
  • With Sonos Desktop App add Spotify under Settings > Services, selecting the second Spotify in the list of services (no idea why there is two) and authorize your account

Works perfectly now.

Hi ​@fintrepid,

Thanks for sharing this fix for Spotify Connect not working. I’ve seen other users mention that using a different Spotify account resolved this issue and what Spotify support suggested when users reached out, but your final fix steps sounds like the better solution (I know many users would rather not restart with a new Spotify account).

I’m not sure why this occurs, I’ve asked our engineers and have tried myself but we’re unable to replicate this. Hopefully the steps you’ve done fixes this for good and for other users, but if it does return then please let me know.

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