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Connection issue on iOS after update 80.15.04

  • January 15, 2025
  • 4 replies
  • 215 views
koelvriescombinatie
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Updated Sonos iOS app to 80.15.04 and did the system update. After system update completed successfully, the system is no longer found on the Sonos iOS app. Tested it on an iPad with previous version of Sonos app and that doesn't work either. However, I am able to manage my system using the Windows app without any problems. Checked privacy settings on my iPhone for Sonos app and network, bluetooth and local network were allowed.

Rebooting phone did not make any difference. iOS version 18.2.1. Rebooting router didn't help either. Reinstalling the app did work. After the wizard it chose to connect to existing system and it worked instantly, so it's probably something with permissions for the app.

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4 replies

Jamie A
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  • Jamie A
  • Sonos Staff
  • January 16, 2025

Hi ​@koelvriescombinatie, welcome to the Sonos Community!

I’m sorry to hear you were having issues after updating. From your last message I assume that you’ve got the app showing your system again?

I’ve seen this happen before with other services where installing a new firmware resets the app permissions. Not sure what causes this, but if it happens again, we have a support article that lists the required app permissions and what they do.

If you’re still having issues please let me know, otherwise I’m glad you were able to resolve this and reply with how you did so.

Airgetlam
koelvriescombinatie
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  • shane_allen
  • Lyricist I
  • January 18, 2025

I am having these same issues with the iOS app since I have update it to 80.15.04. The only temporary fix I have found so far is to “Reset (the) App” and after signing in at some point it will find my existing system. 
 

When the does fail to find the system it is still up and playing music and I can control it via the MacOS app without issue. 

H
Airgetlam
  • Airgetlam
  • January 18, 2025

Odd. I’m not having any issue with my system on three separate iOS devices. 

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?  But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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  • gregcray
  • Contributor I
  • February 6, 2025

I had this issue.  Mac controller fine, no IOS or iPAD OS working as controllers.  It wouldn’t recognise my system on these failing apps, but none of my 17 zones appeared.  As I had no intention of resetting all of the 24 pieces of Sonos kit (Port, Amp, Connect:Amp, Connect, Soundbar, 1, 5, Play 5, Move, Sub, Play 3, Play 1) some of which are in the roof space - I decided to wait and see if the apps sorted themselves.  A rather naive hope I agree, but after 4 days the IOS and iPAD IOS controllers are all working again with no intervention from me!

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