Skip to main content

When I search with the updated Sonos IOS-app, the results for my Plex service only show albums and artists. All songs are grayed out and cannot be selected to play and cannot be added to the queue.

 

This problem does not occure with the Spotify service. When using the wep-app (play.sonos.com), songs of the Plex service can be found and played as expected. 
 

Since the Windows app is working as expected, this seems to be a bug in the IOS-app. Unfortunately the queue cannot be altered in the web-app, so I have to switch between the IOS app and the web-app to play my music as intended using my iPad.

 

1. Can anyone conform this as a bug in the IOS app?
2. Is editing of the play-queue expected as a feature in the web-app?

 

 

Hi ​@Ariepenarie 

Welcome to the Sonos Community! And, apologies for the delay.

Sorry to hear of this issue you are having with searching and playing tracks from your Plex server.

We are aware of the issue and are investigating, but we have no estimate for when a fix might be put in place.

I’ll will update this thread once I hear of the resolution.

As for your second question, my assumption would be yes, but I haven’t heard much in way of details about the Web App - the mobile app is definitely our focus right now.

I hope this helps.

I have the same issue.
 

It is absolutely annoying how idiotic Sonos is! Every update gives us new bugs. I really hope that your developpers will all loose their jobs as they all are idiots! 

You guys remember the old Sonos app that used to work?  The code still exists out there somewhere, but we’re forced to use this piece of crap for some reason. 

Sonos app on windows can see my Plex server (with a few seconds to load)

On the same network: Sonos on IOS cannot access or search Plex 95% of the time. (‘An error occurred with plex, try again later’ and ‘something went wrong try again”)

So the problem MUST be with the design of the new app because sonos IS talking to plex.

 

 

PLEASE SONOS HELP YOUR CUSTOMERS (used to be ‘supporters’, now inclined to tell every fellow audiophile that sonos is not worth the endless searching and troubleshooting and lack of solutions provided by the company for something that was NOT a problem a year ago.

100% the same issue here using Sonos/Plex on Android phone.

 

i repled to a post on the same issue but here it is for others, just so you know you’re not alone and it’s Sonos, not plex.

 

“

I have the same issue, have been trouble shooting it for over a week now, the whole time blaming plex.

 

Plex media server is working fine, if i manually browse my music via the plex source on the sonos app, i can see my songs ok and play them ok, but when the songs are found via the search function, all ‘songs’ results under Plex are greyed out.

 

Searching for albums is ok and i can select songs from their albums, it’s just when the same songs are found in the search as ‘songs’.

 

I also have my music collection connected to my sonos app as my music library and the same songs which plex greys out, show as ok and can play ok.

 

Also, seaching for songs often created an error under Plex and the sonos app shows a red warning sign next to plex and a message saying “an error occurred with Plex. Try again later.

 

I have a static IP address and plex reports as access as “Fully accessible outside your network”, so no issues on the Plex side and all songs can be searched and played just find via the PlexAmp app on the same phone.

Reply


Terms & ConditionsCookie settings