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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 61,995 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9316 Topics
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FrenchracerContributor II
posted in Controllers and Music services
Anyone experiencing Pandora issues since the last update?

Been using Pandora for two years without problem. After the last Sonos update the system keeps skipping songs, stops randomly and gives me messages stating that it lost connection to Pandora, or that there is not enough network bandwidth or that it can’t find the Sonos system. Nothing else changed in my system, all other wireless devices work fine and I can stream 4K Tv without problems ??? What gives ???

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Airgetlam
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M2_Contributor I
asked in Controllers and Music services
iPad S1 v11.2.3 will not find system.

Since updating my iPad to the latest v11.2.3 of the S1 app, the app no longer finds my Sonos system - Sonos bridge and gen 1 play 5s My iPhone running v11.2.2 of the app works fine, so the Sonos system is working fine. Initially the app did not find the system soI uninstalled and reinstalled the app. With the latest app freshly installed on the iPad .. it does not find the existing system … nor, when signing in can I “create a new system” when trying to “pair” it with either the bridge or a speaker directly. The app does not let me progress beyond either of those steps.  I have rebooted the bridge also. Any ideas as to how I can get this iPad S1 app working again would be appreciated.

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Paul A
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oldrunnerContributor I
asked in Controllers and Music services
Why is Amazon HD music saying "requested operation failed" on Sonos?

This morning Sonos stopped playing Amazon HD.  Amazon HD is working on my computer and on my phone so it’s seems not to be an Amazon problem. Is there a way to fix this?

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Simon B
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ArtMindsContributor I
asked in Controllers and Music services
Amazon Prime Premium music will not play as of morning of 11/25/2020.

I have re-authorized Amazon Prime music on the Sonos app on my iPhone X multiple times this morning, and when attempting to play any station or playlist the following message pops-up on my iPhone screen for about 2 seconds and then disappears:“Requested operation failed. Please try again.” I cannot get anything to play from Amazon Prime Music through the Sonos app this morning. I have used this for 2+ years with Amazon Prime Music without any problems.  I can access Amazon Prime Music directly through the Amazon Prime Music app on my phone, but through Sonos nothing will play. 

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Simon B
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Gonzalo_Garcia19Contributor I
asked in Controllers and Music services
Sonos Radio

Hi. My Sonos radio account needed to reauthorize but it doesnt let me do the process. All it say is “Error” There was a problem authorizing your account. Internet and connection is working fine. I logged out to try and login again but problem persists.  thanks

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Annazel S
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Wilf21Contributor I
posted in Controllers and Music services
Tunein Radio stations give programme title, Sonos radio does not

I don’t know if other users find this, but when I connect to a radio station via Tunein (e.g. BBC Radio 4), I get the current programme title shown (as I would get on the DAB station) in the app.  Connecting to the same station via Sonos radio, only shows the station name. Anyone else find this?  And is there perhaps a setting on Sonos Radio to change this behaviour? TIA. Wilf

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hoya55Contributor I
asked in Controllers and Music services
Amazon Music Issue - No music will play - "Requested operation failed. Please try again."

I tried opening up Sonos to play music from my Amazon Music Unlimited account today, but nothing will play.  I can see most of the music, including Amazon playlists, my artists, etc, but it won’t show my playlists or play any music, giving the “Requested operation failed.  Please try again.”  The music is playing on my phone through the Amazon Music app and I can play music via other sources, such as Pandora, through the Sonos app with no issues.  I have submitted a diagnostic report - 2135087960

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PachucaSunriseContributor I
asked in Controllers and Music services
Spotify / Sonos - account locked out user

Had a Sonos One for a couple of years now, no issue. Partner registered the Sonos and used a mix of the Sonos App and the Spotify App to play through the speaker, while I just played direct through the Spotify app. Since the changes to the Sonos account registration thing my partner managed to reconnect to Sonos but now I can only ‘see’ the Sonos from Spotify when my partner’s phone is in the house (???), and if I turn on the speaker when he isn’t home his music or podcasts start playing through it! Even if he’s not actively listening to anything!!! The only suggestions to fix seem to be that a) my partner can add my Spotify account to his Sonos app - involving me logging in with my account details on his app, or alternately him logging in on my phone to the sonos app. I don’t seem to be able to log into the sonos app at all if I connect to our speaker because I’m not the ‘registered user’ Surely sonos don’t support password sharing? Is that really the only way?Literally all I want to

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Annazel S
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TheRamblinManRenowned Enthusiast I
asked in Controllers and Music services
Why does my entire system show as WM:0?

Hello.  Thanks in large part to the support from these forums my system has been working just fine since I installed it and worked out the kinks.  That’s about 1.7 years.  Today one of my sub-woofers just randomly started dropping out.   I’ve long ago assigned IP addresses to everything in the network so it’s not that.  I decided to look at the “about my system.”In my set-up, I have around 19 speakers with many (not all) of the devices connected by ethernet.  Some speakers are paired as part of a left/right stereo speaker and some are paired with a sub-woofer. Every speaker in my system shows as WM:0.  I don’t have any WM:1 or WM:2.   I don’t understand that?  If one of the speakers is not connected by ethernet, should that be WM:1?  Or do I misunderstand how that works?In my case, the Kitchen Amp may be connected by ethernet but the sub-woofer is not, so I’m not sure if that’s WM1, 2 or 3.  I’ve attached my Network Matrix just in case anyone needs to see that. I’d like to make sure th

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Rowena B.
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Beta119Contributor I
asked in Controllers and Music services
Requested Operation Failed. Please try again.

I have had intermittent problems with my Sonos system in the 4+ years I’ve had speakers, but a re-boot has always seemed to solve the issue.  However, when I tried to listen to Amazon Music today it simply won’t work, no matter what I’ve tried.  Re-booted, tried removing Amazon Music then adding again.  Other services (Pandora) seem to be working fine.  Please help!

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Hanna HopsContributor I
asked in Controllers and Music services
My Sonos keeps Skipping songs on Spotify and Deezer

Hi, I don´t know what to do my sonos keeps skipping songs when I use Spotify or Deezer. What can I do? Here is my confirmation number of the system diagnostic: 1388308240.Can you please help me! I’m a little stressed with this issue.Thank you!

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Annazel S
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NcackalackieContributor I
posted in Controllers and Music services
Amazon music not working

Amazon music not working.  All other sources (Pandora, Spotify. Etc.) play just fine.  However when i try to play anything from Amazon it says “Requested operation Failed”.  Ive removed and re-added Amazon service but no luck.  Any suggestions?

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Annazel S
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sueseaContributor I
posted in Controllers and Music services
Apple music playlist not syncing on IOS devices after updating

My Apple music playlist not syncing on IOS devices after updating.  On Sonos, I can go into Music Library/songs and see that the new songs are there, but they are not in the playlist. In other words, in my Apple music, I have added Song A into Playlist X. When I update my Sonos, I can see Song A, but it is not in Playlist X.macOS Catalina v10.15.7iPad Air 12.4.9Sonos update is current.Please help!

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Simon B
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wfortunyContributor I
posted in Controllers and Music services
Unable to play from Amazon Music

Unable to play any music from Amazon. Disconnected and reconnected amazon account, but keep getting "requested operation failed, please try again" Diagnostic submitted, 865678127

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madsenoAvid Contributor I
posted in Controllers and Music services
Still struggling with MacOS Catalia and Imported Playlists

I have made updates to my playlists in the Apple Music app on the Mac.The updates do not appear in the Imported Playlists in the Sonos controller app, not after reindexing and not after deleting the music library in the app and adding it again.I’ve verified that the Apple Music app does have the music and library files where I assume they are - on the NAS.Sonos 12.2; MacOS 10.15.7.Setup/actions:Made changes to some playlists All music and index files are on \\(server)\music\Sonos and that is where Apple Music is pointed to The Music Library.musiclibrary file on the NAS in this location is the one that Apple Music updates when I do changes to the playlists (at least, the date/time stamp on it changes) Updated the music index on Sones: Playlist changes not reflected I have an iTunes folder under (user)\Music on the Mac itself Deleted the music library on Sonos Added both the local harddrive (empty) music library and the NAS library After going through the indexing, the playlist did still

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Rowena B.
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SnigeContributor I
posted in Controllers and Music services
Radio Region

Hi,I am new to Sonos I have used Tune In Pro on my phone for years, great app. However, I cannot seem to get regional variations on radio stations on the Sonos.I live in Cornwall, Greatest Hits radio on Sonos is for Teeside, no good for local traffic etc. Can I change it??Snige

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bockersjv
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badge125Contributor I
asked in Controllers and Music services
Sonos issues after big sur update.

Once my computer goes to sleep the sonos app no loner works. the app says unable to locate music folder.

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Airgetlam
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Marc LatasterContributor I
asked in Controllers and Music services
Unable to play SONOS radio station in Android app or Windows 10

Hi, I have a recurring (sometimes it happens, sometimes not) when trying to play my SONOS radio station in the android app or windows 10 app. I get the error message “unable to play the Radio station" while at the same time all other applications using internet work and I am still able to stream Spotify Music to my Sonos system. Rebooting router, phone or laptop does not resolve the issue.As it happens simultaneously at my phone and laptop while other streaming services still work, I'm quite sure the problem is on SONOS-side. Also, when I start the same radio station from Tune-In music service in the SONOS-app, it works! So the problem seems the be with the SONOS Radio Stations only….Somebody has any idea/ suggestions how to fix it?PS: I sent diagnostic report 499739099 to SONOS. Thanks,Marc

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Annazel S
Stuart_W
Stuart_WWorld-Class Superstar
posted in Controllers and Music services
New Album not showing in all searches

I ripped a new album, updated all the metadata by hand (as EAC didn’t find it. Now oddly I can’t find it when I search under Album in My Music nor if I scroll through albums. But if I search for artists I do find it. The album title seems to be correct and the songs are all there and they play but it doesn’t turn uo under search. Any thought please?

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Stuart_W
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testastrettaContributor I
posted in Controllers and Music services
Missing tracks from Apple Music

See Diagnostic 438829679. One track is missing from an album that is visible on Apple Music. Re-scanning library does not address the issues.

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Rowena B.
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dmn1981Contributor I
asked in Controllers and Music services
Cant play DLNA / Network folder Library - Error 701

Hi AllFirst post here, and I thought I would try here before o contact Sonos Support directly.I've been using a Sonos System for 6 years without issue, but today I've tried to play some music from my NAS via DLNA, and I'm getting error 701, can't add to queue. Research tells me it's a comms issue, so I've rebooted my Router and one speaker to try and resolve, but to no avail.DLNA Media Server is enabled my NAS, media server and upnp is enabled on the Sonos App. I can search my music via the App, and I know its correctly searching, as I change the content directory on my DLNA Media Server on my NAS to a single folder, and I can find and search that folder in the App, so I know its working between my App and my NAS.My system details are below.Does anyone has any suggestions?I've even tried adding a Media Library via a Folder Share, but when I set the network path and user name and password, it tells me the first folder in the path there is no share??I've never had this is issue before st

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Rowena B.
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mborellaProducer I
posted in Controllers and Music services
YouTube Music stops playing tracks right around 11:30 minutes

I listen to music with long songs and have noticed that Youtube music cuts out and stops playing tracks right around 11:30 minutes.  It then skips to the next track.  The error message is the dreaded “ the song is not encoded correctly.”This hadn’t been happening for a while, but started up a couple of days ago.  The same song streams from my laptop with no problem.I know that there are a lot of issues with Youtube music, but this one is becoming a showstopper.Diagnostic: 767899802Also, please, please, please, do not tell me that the problem is my wifi or internet connection.  It is not.  This literally only happens when I stream Youtube music through Sonos.  Other services through Sonos are fine, and streaming directly through Youtube music via web browser is also fine. 

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JoshMContributor I
posted in Controllers and Music services
Youtube top songs not an option

In Sonos I regularly search for an artist to look at their top songs. In Google play this was easy. Now this has been replaced by YouTube Music Top Songs is no longer an option in Sonos. It is an option in the YouTube music app so this is only a problem thru the Sonos app. Can this be added to the Sonos app?

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Kevin_106Contributor I
posted in Controllers and Music services
Playlist import

So I have moved everything off of GPM and onto a NAS. I am now trying to figure out how to import the playlists. I've tried Soundiiz but the file types for exporting playlists doesn't match the file types Sonos supports. Any other options out there? Thanks

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freemasContributor I
asked in Controllers and Music services
Sonos HD free trial

I just enrolled in the Sonos Radio HD free trial last night, but nothing seems to have changed on my app.  When I go to Sonos Radio in the “browse” section, I still get a box asking me if I want to learn more about Sonos Radio HD.  Should I be seeing a separate entry on the app for the HD version, or is it just integrated into the Sonos Radio button that is already there?  

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Rowena B.
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