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Hi Need some expert help please! We’ve upgraded a Play 5 to a Move. Tried to set up on existing home wifi network & constantly the app can’t find the Move. We removed the bridge, and linked the Sonos Play One to the modem via an Ethernet & it still won’t find the Move. We didn’t realise the Play One wasn’t available on the S2 app - so in the meantime had down loaded the updated app. But we can play the Play One from the S2 app even though it’s apparently not compatible. We’re very confused & have now given up! It would have been helpful if Sonos had sent information on what steps are required when you upgrade! 
 

thanks in advance! 

salut,

pour information la play1 est compatible S2

https://support.sonos.com/article/sonos-s2-compatibility

dite moi exactement quelles enceintes sonos avez vous et si vous avez un bridge ou un boost?

dite moi aussi qu’elle appareils utilisez vous pour piloter le système, android, ios, windows, Macos ?

ensuite je pourrais vous guider sur le processus à respecter.

cordialement

 

Moderator Note: Adding translation below as it is an English thread. Used Google Translate.

Hello,

for information the play1 is compatible S2

https://support.sonos.com/article/sonos-s2-compatibility

tell me exactly which sonos speakers do you have and if you have a bridge or a boost?

also tell me which devices do you use to control the system, android, ios, windows, Macos?

then I could guide you on the process to follow.

Cordially

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