Controllers and Music services

Hi,My current library is on a synology NAS.Somethimes i recieve rerror messages that the song / file is not found anymore.also i noticed that some added songs don’t show up in the sonos library. When i check the size of the music folder on the nas it has: 42.442 files.So this should be below the sonos limitation of 65.000 tracks. Alternative, what solutions are there to add a 2nd library to exceed the 65,000 track limit? in the past i tried setting up the Plex media server on the nas but that didn’t worked wel for me in DSM 6,x.. maybe it’s now better with DSM 7,x ?

I'm new to Amazon Music on my Sonos system. I've noticed that when I start music from the Sonos app the player shows an HD or UHD marker. However, after a couple hours of music the marker no longer appears on songs I know are HD or UHD. Anyone else notice this? Any thoughts on the cause? Solutions?

Hi guys,I'm still waiting for this fix and want to raise the question again to highlight as it's 1p months in with no fix. One of the previous questions was marked answered incorrectly ()The issue is as follows:Podcasts that are partially played will not play.This even efects podcasts you start to play in Sonos, but if you pause then try to play again latert hey will break.All fixes have been attempted from troubleshooting including supported by sonos customer services, I've even reset everything at my end to factory and uninstalled app data/reinstalled all apps etc.It seems Sonos retains playback state somewhere remotely, all my previously played tracks are showing part played and so will not play at all. In effect I can no longer listen to these podcast episodes and I have no way to reset them to play from start.Seems an easy bug fix would be to add a 'play from start' option?If anyone else has another idea on how to make podcasts work please let me know (p.s. I can't use airplay). T

I was told that in order to play Amazon Music in HD or UHD on my Sonos Beam/Ones system I must use the Sonos app. True? When I play my music using the Sonos app I only see the HD/UHD notation sporadically, even with AM playlists of all HD/UHD songs. Occasionally I see the notation appear mid-song. Normal? I would much prefer to use the AM app since I'd be doing all my music searches and curating from that app.

I just switched to Amazon Music from Spotify. When I try to play music to my Beam 1 / Ones setup I get a verbal error message. Music won't play. Music works fine using the Sonos app. Is there a setting I need to update to use AM directly? Second question: I was told that in order to play Amazon Music in HD or UHD I must use the Sonos app. True? When I play my music using the Sonos app I only see the HD/UHD notation sporadically, even with playlists of all HD/UHD songs. Occasionally I see the notation appear mid-song. Normal?

Just switched streaming services and used SongShift to move my playlists from Spotify over to Apple Music. Now I am testing Sonos with Apple Music but after adding my account, my Playlists says No Selections Available.

Hello,  I’ve seen the same question in this forum but all threads that I clicked on have been closed so I’m starting a new one because this is a new issue for me that just started occurring about a week ago. I have tried solutions suggested on the Sonos website and in the closed threads but nothing works.I have been using my current set up for over 6 months. Nothing has changed in terms of new equipment in the house or any new potential interference. I have very strong wifi with a booster and today’s download speed is 531Mbps. I have restarted my router, removed Spotify from Sonos and re-added it. I can play music directly from Spotify to my Sonos speakers without an issue but every time I use the Sonos app to play from Spotify I experience issues from the get go. It won’t even play one song. Stops after a few seconds, skips to the next song, another few seconds of sound, then skips again and so on. The message I get from Sonos app is that my wifi is unstable - that is false. I check m

Display of album artwork in the Android app for my local music library is very erratic. The library is stored on my Synology NAS. I have 100% of my album artwork embedded in the files, in sufficiently small-sized jpg. Also, I have a folder.jpg in almost every album folder. None of the jpg artwork is progressive.I've done a lot of experimentation with this subject, and have found:Album art sometimes shows up in the app, but often doesn't. (In the Windows desktop app, all artwork shows up all the time, as it does in Windows Explorer.) Some albums are often displayed with their artwork, others are often displayed without, but almost all albums are shown with artwork at least some of the time. There is no relation that I can detect between the size of the folder.jpg, or the size of the embedded artwork, and the display of the artwork in the Android app, nor with the number of tracks. Albums at the top of the alphabetical album list in the app are most often shown without their artwork. Alm

Hi.When I play songs on Amazon Music Unlimited I get the following encoding error messages (below):  I assume it is to do with my Internet connection even though I have a fibre optic connection rated at 150 Mbps. The only way I can get the songs to play without errors is to connect to my smartphone with my Sky Q digibox via Bluetooth.Has anyone got any idea of what is going on?Cheers. My system consists of a Sonos Arc soundbar and a Sonus Sub (Gen 3)

Please get this sorted out. We have been loyal sonos customers for ten years or so and add a new speaker annually. You must be able to keep youtube playing at the same level by now. I have faith that your brilliant techs can do it. Give it to us please!  Some videos/ audio plays at a mumble then the next blasts on at stadium concert level. Please keep them at the same volume we set our speakers. I know you can do it   This is ridiculously annoying. Thank you for your help 

Sonos Connect, Playbar,  3 speakerRunning in a stable fashion for many years- but in the last couple weeks lost all Sirius stations greater than Channel 500. They no longer appear in the list of available channels, and clicking on a channel from the Favorites list returns an error. The Connect is controlled by 2 updated iphone apps or via a Mac. Same limitation on all three.The channels above 500 are available via the Sirius phone apps as well as website- all using the same log-in credentials.Already deleted Sirius service via Sonos settings, and then added back with no good result.Any thoughts on a fix? Thanks!

I have been unable to browse my SiriusXM favorites for at least 3 days now. When i enter Sirius favorites there is a message: Unable to browse music.This error was noted on the Sonos Status web yesterday (January 21). Today it says all systems are operational… they are not. It’s till down for me.

Since last Sonos update, my favorite TuneIn radio station doesn’t work anymore. It keeps playing ads.The radio plays well in the TuneIn app or Website.I tried adding the stream directly from http://blvd.fm/radio/live/ with no luck.I used to listen to this stations for weeks before it suddenly breaks last week after I updated to the latest sonos app on my PCThanksPhil

Mellow Morning was an original HD station and one of the main reasons my wife wanted to subscribe. We listen every morning to that. As of yesterday it disappeared. What happened? Is it coming back? Is it just because of the holiday stations? We want it back. Help!

Hi Just changed over to Sky broadband and my play 1 is connected to new network but it keeps telling me it cannot connect to Tunein nor play any radio  stations via Tunein. Was working fine before network change. Tried re-booting but no luck. Any advice or suggestions?

I’m new to Sonos and bought a Roam because I want to stream my Android phone,  iPad and Macbook without endless bluetooth pairing/unpairing.  The Ipad and Mac work brilliantly but I’m disappointed that it’s only specific apps I can stream from my phone.  I had assumed that I’d be able to stream any audio I wanted from my phone.  I listen to French radio stations - which aren’t available within the Sonos app. Is Bluetooth the only way I can do it? 

Why are Sirius channels above 470 unavailable? 

Sirius xm channel line up limited to 400s. I listen to channel 710 and has worked fine until today. Getting the “unable to play the selected item” when I select it from favorites. S1Is it a current issue or just me?

Sonos won’t import new albums from iTunes for the first time. No trouble shooting has helped.

We have been able to search up and play individual songs offered through the Pandora Plus music service through Sonos for as long as we can remember. As of a couple of days ago, this functionality no longer exists in the controller app. As a result, all Pandora songs within our playlists are now unavailable. When we do click on them we receive the message: “this account does not support this feature”. When we search individual songs displayed under the songs tab in the controller and then click to play them, a station is played instead. Is anyone else able to play individual songs from the Pandora music service? Sonos tech support insists that the ability to search and play individual Pandora songs has never existed. The Pandora app allows me to do so though. Strange indeed. We just upgraded to Pandora Plus which allows you to search and play what you want but only after you click through one ad. I wonder if this is causing the issue. Thanks in advance. 

Hi, I have set up a music queue directly on the mixcloud app but this doesn't appear when I choose the mixcloud service through the Sonos app. Is this an issue that others see or is there a way to sync the queue that appears under the mixcould service?

Just upgraded to a new ASUS RT-AX3000 Router and got everything working included my SONOS system. Then wen moving the Music USB drive to the ASUS router and setting it up per the helpful into on this forum, it seems to work for about 5 secs and then throughs the following message...” Music Files Not Available - '(music server path)’ is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.”  The device is powered on and the path was not changed. I have submitted the diagnostic information and the confirmation number is: 1409766191.Please help. Thank you. 

Hi all,Among other things, the "Miłomuzomania" playlist S2 will only find in the Spotify and does not find it in the Apple Music.Do you have the same issue (S2 13.4.1 on iPadOS 15.2)?Regards,Piotr

I have a number of local playlists stored  using Itunes on a local drive.  They appear correctly on my iPhone se (1) but not on my iPad.  If I launch one on my phone it appears as playing on the iPad and I can chop and change the music.  But does not appear as a played item when next I use the iPad.  Driving me mad.   This is a relatively recent phenomenon. 

On my sonos beam. Why is the quality of the Spotify app so bad. When the beam is playing Spotify from a TV app it sounds good. From the sonos app using Spotify sounds. Terrible with no bottom end. I have seen loads of complaints about this but no. One from. Sonos had adequately answered. I now. Have to have the TV running. Spotify and run Spotify from there to get decent sound quality surely after years of. People complaining. Someone should have an adequate solution to this.