Controllers and Music services

We had to reboot our router (which I think has caused the problem) and now app says arc ultra and sub 4 not connected. We've followed the instructions to re-connect it but the app still says not connected, even though its working on tv but can't connect other speakers for music. How can we get this to work as it should, thanks.

Does anyone have information on this latest forced system reset / rebuild?I was playing music on my Sonos system last night - a Play:3, 2 Moves, a Play One and a Roam. Today, I go to play music and - none of my Sonos devices are on my system. I am forced to rebuild everything - walking to every device on each floor in my house to press buttons manually. Irritating enough. But it refuses to recognize the Play:3.Is someone at Sonos intentionally trying to alienate users? The amount of time I’ve spent in the last year doing stupid reboots, app updates, re-adding Sonos devices and fixing software crashes that destroyed playlists is mind-boggling. I am considering doing a factory reset on the Play:3 to see if I can connect it to the system, but am afraid that Sonos will simply brick the device. Thoughts?

Question for you guys. I have a couple of era100 pairs running in stereo pairs and that setup works well,  single volume control for each set.  My question is about the last pair I just set up. At a suggestion by this group I didn't stereo pair these,  I grouped them non stereo.  They are set up around a non centered season area and the sound is great, that brings me to the question.  With the seating not centered one needs to be slightly higher volume than the other to have the area filled correctly. This is easily done with the separate volume controls but it's there a way that once the volume offset is made can they be controlled with a single volume slider?  For me is just an inconvenience but my wife...... has issues with keeping the group in sync.

I just spent a little over an hour with the sonos support team.  I can get every single band to work using the Relisten service through my sonos app. But it will not play any Widespread Panic.   The help desk told me to contact Relisten.  That it was a Relisten and Widespread Panic only issue. I found this to be,  once again, Sonos not taking responsibility for its actions.  Before the new Sonos App came out a year ago, I never once had an issue.  I just read the latest announcement from sonos management.  I guess that applies to everybody except Panic fans.  I'm very disappointed in being dismissed like that. Its a damn sonos problem and has been for a year now.

I have reached the limit of how many tracks I can index on my Connect 2.  I have thought about using FLEX but FLEX is notoriously bad for classical music and that forms the majority of my collection.  So I wondered if I could use two CONNECT 2s together?My music is held on a NAS and I would use two separate files on the NAS and link one CONNECT 2 to each file thus potentially doubling the amount of music that can be indexed and accessed. Is this possible?  If so, how would I do it? 

Having issues with bluetooth.  Speaker is found, connects fine.  Start to play music (apple music) in my web browser.  1 min later, speaker gets disconnected from bluetooth, dissapears from devices and has to be connected again.  Speaker right next to desktop.  Built in bt (not a cheap adapter on pc), rebooted, reinstalled drivers, restarted the speaker, reset the speaker - same issue.  Help?

Has anyone else noticed that the new Playlist Editing feature isn’t working correctly?   Here is the sequence I followed;Using latest Android App Version 80.20.33  OS version 85.0.64200I added a sonos playlist to the queue, (quite large 150 tracks).Since you can no longer edit the queue in situ and then save the results as a new playlist (or overwrite the original) I resorted to opening the playlist into Edit mode whilst the music was playing from the queue.I then tried to edit the playlist and what I noticed was that several of the tracks were not showing up in the Edit Playlist view even though they were playing in the queue so I know that the playlist originally contained the tracks. I closed the playlist edit function and tried again - the playlist definitely has the tracks yet when I try to edit the playlist some of them don’t appear. I repeated this multiple times and the problem was inconsistent with different tracks dis

Trying to update 80.20.34 with iOS this evening. After this was complete the iOS screen asked  for the “system software” ?? to be updated. I have tried this twice without success, the first time an error message said to try again.  I now appear to be in a loop, with the software showing the message, Finishing update. Please wait.Is there another source for this upgrade please ?  Am I doing something wrong?  ( Using the latest iOS software ) Thank youMike

Running latest versions incl android app from May 2025.Some days when an alarm (Spotify playlist) goes off, pressing Snooze do not work (no response pressing the button). Pressing the Continue listening button results in a dimmed app that do not accept input. It do not help to restart the app (that will show the alarm popup again with the same result). Instead I can swipe or click outside the alarm popup to close the alarm popup and then I can stop the playing with no issues (but stop instead of snoozing).I have not tested it, but it feels like it happens once a week. I will monitor if it only happens on Wednesdays (same playlist). My alarms play a different Spotify playlist from Monday to Friday at 6:35.The problem started within 1-2 months, so I think after an update in april. 

At the end of my tether with Sonos… yet another problem presented by them today!Went to use the windows app on my laptop and it asked me to set up, working perfectly alright yesterday and now it won’t connect to my Connect gen2.The strange thing is that it’s working fine on my iPhone app… any ideas?

 I’ve been away from this community for a while due to the slow Sonos updates.  After some time you just give up and hope down the road something is done to address the issues you care about. I am once again going to state the most important issue I would like to see addressed.  Please fix the not so perfect gapless playback when playing ATMOS music that requires a seamless transition when changing tracks.  A clicking noise or very short silent portion is unacceptable. The best test of this is any Atmos version of Stravinsky: The Rite of Spring.  The transition between track 2 & 3 is obvious.

What's happening with the Sonos App. My set alarms disappear and I can't make new ones, my mudik service also disappears. Now Sonos has become bad to use again. It happens everyday now, fix it now or have to find something better than Sonos. Well I uninstalled and reinstalled it. There were alarms that briefly disappeared and came. but they will definitely disappear again. No recommendation of Sonos from my side.

Has there been any official word from Sonos that acknowledges that they removed the alphabet scrolling ability within the with the disaster update last year (that is, the ability to scroll through a large library by jumping to the letters of the alphabet)?  And if so, has there been any indication on when (or even if) that previous functionality will return?

Airplaying from macOS to an Era 100 does not work. The speaker is discovered, but when I try to select it, I get a generic error saying “Could not connect to “<Speaker name>””.This is highly specific to macOS (laptops in my case, 3 of them) and the Era 100.Using Airplay on macOS to my other Sonos products (Port, Beam, Play:1) works without issue. Direct play from Spotify on macOS to the Era 100 works as well.Likewise using Airplay from an iPhone to the Era 100 works.Sonos chat support was unfortunately unable to help after extensive troubleshooting, will have to call in, but judging by other posts, this seems to be a Sonos issue considering its specific to one speaker model.If anyone has had any luck getting an answer from their phone support it would be appreciated to post the solution here. Otherwise I fear that there is nothing to do but wait for Sonos engineers to prioritize this.

It seems that the alarm setup is not anymore available. When I create an alarm in the settings, it is now impossible to save it. What can we do?

I’m really struggling to get full access to my Amazon music library i know the limitations on playlists of 500 tracks which to be honest varies at any given timebut trying to search my full library seems limited to the first few hundred artists I want to browse my whole Amazon artist or track list and can’t understand why it’s so difficult.the spotty performance of the software is bad enough but this make me want to sell my system as it so frustrating. All I want is a playback medium not a third party filter 

Why in the new app when you open the queue doesn’t the song that’s playing automatically populate to the middle of the screen like it used to? When I open the queue now it always starts at the top so if I have a long playlist I have to scroll through to figure out where I’m at. And it’s not overly obvious which song is playing. 

I don’t understand quite how none of these three things manage to truly work together or deliver on their promise. I tell myself it’s great that these things work together at all. But more often than not:Airplaying to multiple speakers in Mac Music doesn’t work reliably. Even when they do connect to 3+ simultaneous sources, they often cut out. Meanwhile, in the Sonos app it is far more reliable connecting to speakers, even after playback has started somewhere else. But then I can’t see all my playlists — some are missing even after reauthorizing. So I’m forced to do things like start music in Mac Music, then switch over to Sonos to make sure that it’s playing where I want. Because I can’t reliably use airplay there to start playback on multiple speakers. Usually it taps out after two sources. Is that because the Sonos App isn’t leveraging airplay at all, instead its own internal 2.4GHz network? Why wouldn’t Sonos be able to see all my playl

We have several cell phones connected to the speaker system via my account. I have been able to log in and access my services on every device, except for one (my daughters phone). I can see our speaker system in the app, but not log in to access our services. When I click “log in”, I repeatedly end up on the page below (cannot be reached). I'm also unable to open the sonos website in the Chrome browser on that device while I'm connected to the wifi (the same wifi that recognized my speaker system on that same device!). When I turn the wifi off, I can open the Sonos website over mobile data and log in, but when I turn the wifi back on, the services are not available in the app. I've read through several chats and followed many steps (reinstalling the app, restarting devices and routers, clearing caches etc), but nothing seems to work. Grateful for your advice.

I have the Arc with 2 Play 1s and a sub as my setup for the family room. I am an android user and have been using my android phone to adjust the audio but obviously, I know that trueplay only works with iPhones and some iPad models.Moving forward, I had a iPad (10 gen), that I know is not compatible with sonos trueplay feature. I upgraded to iPad 11 (A16 chip) after I read all the requirements from the sonos website that will accept the sonos app. To my dismay, I found out first hand that it is not compatible to use trueplay. I called sonos tech support before I made that purchase and asked if the iPad 11 (A16 chip) will be compatible with trueplay - they agreed that it will work. I have proven that they themselves are wrong.I bought the iPad from Bestbuy where they sell sonos products and apple products. I asked their knowledgeable reps (Geek squad and also floor sales), made them read the iPads that will work with trueplay, and they recommended highly the iPad 11 Air

Out of absolutely nowhere when I launch the Sonos app from my iphone 16ProMax I started getting “No System Found” errors. I go through the process of connecting my Roam again which in turn lets the app see one of my Sonos 1 speakers in the same room. Pretty much every time I launch the app the last few days I have to go through this process.Now I’m getting “No WiFi connection” although I only have one wifi SSID; my sonos system was set up on it, and it’s the SSID my phone uses.What gives?

Last few days I’ve started having issues out of the blue with my Sonos system / app. I have a play 5 first gen, couple of play 1s, play 3 , sonos bridge and an ikea collab speaker. I’ve deleted the app and reinstalled it, my wifi is stable and no changes. My operating systems are all up to date including Sonos app. Any ideas? Anyone else experiencing this? As someone who invested in Sonos in the earlier days I don’t have the funds to replace them and am frustrated by this situation. 

Hello all, at the moment when using “folder view” on the new app, there is no “add to queue” option on a folder, so if I go into a folder holding a collection of MP3s I can’t “add to queue” the whole folder content like I  used to do on the old app. I know you can use the non-folder view but this is the functionality I want to use. Is there a “wish list” anywhere to make sure options we want get recorded somehow?This is I think the only thing stopping me from moving to the new app at the moment, I have one speaker on the new app with my remaining 15 or so on the old app, waiting for it to work in a manner that suits me.

The latest release notes for 80.20.33 (Android) on 05/08/25 indicates this was included:  “For locally-stored music libraries, making it possible to queue entire folders”.  However, that doesn’t seem to be the case.  Anyone else having any luck?  In fact, I notice that I now have 2 issues: 1. There is still no option to add entire folders from my music library to a queue (nor replace queue, add to end of queue, play now, etc.).  This hasn’t existed since the wonderful app “upgrade” almost a year ago.  I’ve made do by using the desktop app to modify queues, create playlists, etc. which is a real pain.2. However, now I noticed that I can no longer add/replace/play my existing music library playlists (.m3u) to a queue either.  Sometime over the past several months this became an option… but when I try to do it now, it just spins and nothing happens.  So, I’ve gone backward in functionality once again... and it’s getting really old. Anyone else having similar proble

Sonos S1 Controller for Mac Version 11.15Mac Mini running Sequoia 15.4.1Music app (old iTunes) library: Macintosh HD\Users\OWNNAME\Music\iTunesProblem: I am unable to add my music library to Sonos even though the path name is correct. My library is now empty and no matter what I have tried, I cannot get it back.I noticed a few months ago that my iTunes playlists do not update anymore under “Imported Playlists” in my Sonos controller. I also noticed that the file iTunes Music Library.xml had not updated for a while. Despite this, new music downloaded from the iStore would update in Sonos. I have also become aware that the Music app now uses the file “Music Library” in the folder Macintosh HD\Users\OWNNAME\Music\Music, which updates every time i open the Music app.To try and fix the problem with the playlists, I tried a few things:1. Export the iTunes library and copied this to the iTunes subfolder with the correct name (iTunes Music Library.xm