Controllers and Music services

I have seen a few posts in this forum where people ask about why the Android app requires “precise location” permission in order to connect to a Sonos system. Like many of these commenters, I see no obvious reason why Sonos would require “precise location” and urge Sonos to remove this requirement. Perhaps it is needed because there have been changes to Android APIs in recent versions of Android, and Google is somehow coercing Sonos to implement what appears to be a dark pattern on their users. If that is the case, fine, but Sonos should post a FAQ somewhere explaining precisely and in detail why this happens. Otherwise, this just makes Sonos look like a company that collects and resells location data. Perhaps they are? I don’t think so. If not, they need to make it VERY CLEAR.All of that said, I do want to mention something that might explain what Sonos is actually doing with precise location to benefit their users. I have a Sonos S1 system and just got a new phone. I connected my pho

HelloThe Sonos App refresh in May 2024 brought significant changes/improvements relating to App Navigation or User Interface (UI) . Granted “improvements” may be debatable depending upon your then and now comfort level to proficiently navigate the App.  This Tutorial is not about missing features; which to date are few compared to almost a year ago, but more about App UI (as was stated at the beginning).  Disclaimer: This is a community member authored tutorial. This is not an official Sonos authored tutorial/document; nor is it supported by Sonos Customer Service and/or Tech Support. Selecting a room other than what is showing in the  “Now Playing” section at the bottom of the App upon opening is not as difficult as you might think or have experienced.  Here’s how it’s done in 4 easy steps without stopping the activity in another room.In Image # 1 below you see that the room “TV” is in the “Now Playing” box at the bottom circled in Red. At the top you see the “Drop Down” arrow  circle

Everytime I open the app it now says it can't find my system despite often a few of my speakers being on and actually streaming bbc sounds.  If I wait around 10-15 minutes often the app eventually shows the system and if I'm lucky I can change what the speakers are playing. Everything takes sooooooo long to react, and changing the volume in the app is almost impossible.  Changing the speakers individually or trying to group them takes a few goes and is not really worth the amount of time it takes.  Luckily one of my speakers is a Roam and I use Alexa when I can.  I hate the app and wont be buying Sonos again despite currently having speakers in every room!  SO FRUSTRATING! IF I downgrade to Sonos 1 I can't use it for a couple of my speakers!!! Really pissed iff with it

I just purchased the Sonos arc sound bar which I could integrate into the system but I cannot integrate the sub as all the sudden my account is not recognized anymore as owner. Me being the only one who is in the system.I just purchased the Sonos arc sound bar which I could integrate into the system but I cannot integrate the sub as all the sudden my account is not recognized anymore as owner. Me being the only one who is in the system.I already started everything new. I deleted the app from the iPhone and to reinstalled… Anybody have an idea? Thanks 🙏🏻 happy Easter 🐣 to all

Les pochettes d’albums n’apparaissent pas dans « Écoutés récemment ». Déjà signalémercie votre réponse. Moderator edit:Google Translate- Album covers not appearing in "Recently Played". Already reportedThank you for your reply.

I found a quick solution to play my IPod Video generation 5 through Sonos. I purchased an inexpensive 30pin to usb connection at Amazon. I connected it through the USB port of my TV that is connected to Sonos. Not only am I able to play my iPod through my entire Sonos system, I can visually see the content on the television if I prefer. Since I have an LG TV, I was able to download the remote app on my phone, therefore I can forward, pause, and play away from the room. 

As stated above. Music simply stops playing half way through a song. Before anyone says “it’s your network” or “check your wifi settings” etc etc all other lossless services perform normally. This seems to be an issue with Apple Music and has been going on for months now. Is anyone else experiencing similar issues, specifically when playing Apple Music via the Sonos app so as to get lossless. 

I can no longer add songs to my Sonos playlists, nor create new ones. This happened when Sonos updated their app and still hasn’t been rectified. For the amount I’ve spent on Sonos speakers this is a disgrace. There is no reason why Sonos could not have fixed this problem. The app update should not have been released until Sonos had tested it to ensure playlists could be used correctly on all platforms. When will this be fixed?

Hi guys today I payed $22.99 for lifetime purchase on streaming music no adds etc etc and it’s nothing but terrible not user friendly how can I get my money back very disappointed from Sonos 

Where has the content service Radioapp gone? It is no longer available since i upgraded to the new app.

Having the same problem as other posters. I cannot play anything from my Apple Music collection through the app. It buffers endlessly or does not respond at all.  But I can stream via airplay to my One SLs, sub and arc. Other sources work fine through the app - Sound cloud, Sonos radio, Spotify, etc.  This problem arose some time in the last 6-8 weeks because that was the last time I used the system and it worked fine then. 

Updated today to 80.15.01 Android + the latest update on the SONOS Beam Controller.I have my Music Library on a DLNA server (Twonky) in my local LAN.I still encounter queue-related issues:browse to Music Library → Albums: I can, indeed add an entire Album to the currently playing queue browse to Music Library → Folders: I cannot add a folder to the currently playing queue (exactly like in my other post where I reported this) browse to Music Library → Imported Playlists (where I see the .m3u files that I have in my library) go to one playlist, hit play: it works fine go to another playlist, go to context menu, hit Add to End of Queue: I get an error message: “Unable to add to queue” I stopped here, for now that’s all the free QA work that I’m willing to provide to SONOS. As I previously said, I’ll keep using the SONOS Beam to listen to TuneIn Radio, Spotify Podcasts and personal Music Library. It does it’s job, headache is manageable, especially considering that since it’s a single pro

Have iTunes library on NAS - can access and play songs by Songs, Artist, Album, etc. but Playlist does not work.  I see all Playlists and songs within in but when I try to play, I get message that says “unable to play song as share on NAS does not exist”.   Again, I can play songs by individual songs, albums, artist, genre but when trying to play songs in a playlist, get error message.

By far the most useful way I found to create a playlist was to build the songs in the queue, listen to them and shuffle the order until I was satisfied  and then save the playlist. will this capability be returning?

The new app is taking shape nicely and I'd say its now functionally almost matching the old app (and of course it looks better and is 'modern'). But there are still some little gripes that I'd like to feedback to Sonos:1) When entering the queue it takes you back to the top instead of where the current song is being played. Gets very tedious when you have a long list. Would love to see an Apple Music style queue where tracks already played are hidden but you can always scroll back if you want to replay that song thats stuck in your head again....and again.... and again… 2) When I want to play 'My station' from apple music on the home screen it always fails (error). I have to go to services > apple music and play it from there every time. Could be widespread to all stations but I haven't tried. Another little annoyance.  3) Album art seems to drop in and out of existence. 4) Search. When searching it would be great to set a service as default so it gives me the full search of that se

I can start Spotifyplaylists playback on livingroom speakers, but after one or two songs, it just stops playing the next song. When I then manually skip to the next song, it will play it and then stop again.I tried re-adding/reauthorizing Spotify service but this didn’t help. I also don’t think its a networking/router issue since it plays fine after manually going to the next track. 

I am running an android phone and installed the new app last week. Ever since, it has been taking 5 minutes or more just to start the app. It is unusable. I have tried clearing cache and clearing all data then connecting it again, but still no difference. The old app loaded in seconds. Is anyone else finding this?

I have an Apple Music playlist with approximately 1200 songs.  When I shuffle play the list on Sonos, it only utilizes the first 200’ish songs (alphabetically songs beginning with A-E).   How can I get Sonos to recognize and utilize the entire playlist?

Is there a way to disable in-app advertising?  Every time I open the app, there is an add right in the middle of the screen.  This space should be utilized for my most commonly used features.  Can you please make the advertisements opt-in?  Or at least move them away from the most precious real estate in the application?  I promise you, they are having the opposite effect of making me want to buy more of your products. 

I applied the latest update on April 9, 2025. The sleep timer is yet again missing. Moderator edit: Removed picture containing Sonos ID and no useful info.

When is it planned to add support for RadioTunes/DI or customURL in S2? I am not referring to TuneIn - I don’t want to use another service to use another service, I want to use, directly, the URLs that RadioTunes offers me, although a proper integration would be better.

I have a somewhat large music library of about 40000 tracks on a networked drive. Since May 2024 I have struggled to play segments of this library, on shuffle, using any combination of apps available to me. I have mobile (Android), desktop (Windows) and web.I don’t think I need to go into the performance of the mobile app (updated to most recent version).The desktop app, which I have been using as a failsafe since the library fix last fall, is finicky and has decided it wants to do a continuous loop of asking to update the firmware although I am on the latest version. When I say yes to updating it tells me I am updated already. I have to exit and re-open multiple times to get it to (re-)work correctly (often while music has already started playing).The web app currently works the best of the three for basic music functioning (play, forward, back, volume, skipping) BUT then the queue is useless as it does not keep up with what is currently playing - there is no tracking of where you are

I know that the Sonos does not want to give any support for Tunein therefore I’ve decided to try with SonosRadio, for which I hope Sonos IS RESPONSABLE of the development.But the problem is always the same. I try to listen to italian Radio24 station, but when it tries to connect to the streem it says “welcome to tunein” 😶. after that silence and then the same loop “welcome to tunein”.To find the radio go to “sonos radio” > explore radio > by place > Europe > Italy > Lombardia > Milano > Radio 24The diagnostic nuber is: **********.BTW, if I connect with Tunein app or the radio24 app, connected to the same wifi as my sonos beam, the streams work without any problem.Moderator edit: recorded and removed diagnostics number, combined posts.

How do you hook your sonos beam bluetooth two a samsung s24  

I just updated to the latest app (80.18.27) and I’m no longer able to set a sleep timer when listening to content from Audible. The … button in the bottom right of the player screen is no longer showing. Listening to local library content, or other services (tested with BBC Sounds and Sonos Radio) the … button is shown on the player screen and it is possible to set a sleep timer.