Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,434 Topics
  • 57,230 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
8434 Topics
L
lew3vansContributor I
asked in Controllers and Music services
Why Sonos update stops playing after 1 song

Since the app update, I can only get Sonos to play one song at a time.Example: head to my tracks in my collection on tidal, select a track, it plays the song and then stops. It used to carry on playing through the list. Example 2: Search for a song or an artist, find a playlist, head to that playlist, select a song to start from and it plays the song but no more after.It used to just carry on playing.Even when you go to artist radio or song radio from another area, The same thing happens.How do I fix this?Thanks

255037
C
2 months ago
G
GahamHeadliner I
asked in Controllers and Music services
80.10.06 (Android)

Is the App on a phased rollout?If yes why is there no schedule here?https://support.sonos.com/en-gb/article/release-notes-for-sonos-software-updates?utm_source=ENsonoscommunity

107467
G
2 months ago
I
IanpCollaborator II
posted in Controllers and Music services
Error 913, and a fix for some older NAS devices

As many have discovered many legacy NAS devices do not support anything other than SMB1 out of the box, and are no longer supported by their manufacturers, meaning there are no firmware of software updates. With a little digging (and some Linux knowledge), I was able to upgrade my Netgear Stora (about 12 years old) from SMB1 to SMB2 and thus get it working with the new Sonos environment. I find it surprising that I had to do this, given the large number of legacy NAS devices out there used for years by many happy Sonos customers (until now), even my shiny new Macbook Air, can use SMB1 to connect to such devices. Anyway that’s another issue.You need to have some technical Linux knowledge to do the following, it’s all done via a ssh session to the NAS.Here’s what I did. (Big thanks to the guys at OpenStora for documenting most of this.)Get root access, and enable SSH, as most of these domestic NAS units do not provide a command line interface. Details here https://sigri44.github.io/OpenS

38715
DGR1
2 months ago
G
Glennb88Contributor I
posted in Controllers and Music services
Sonos and chromebook

How do I connect my Chromebook music library to my Soson 1 app. Had to keep Sonos 1 because of all Sonos 1 speakers I have.

501
B
2 months ago
J
JLausContributor I
asked in Controllers and Music services
Live radio

Live radio stations keep disappearing and stop - start every time there is an app update. Cannot connect to tuner and in Australia TuneIn costs $$ - has Sonos completely disabled live radio?

305
Jamie A
2 months ago
B
BMZCollaborator II
posted in Controllers and Music services
iOS App update 80.09.09

FYI No release notes. If you’ve updated is it safe to do so? 

3718
MoPac
2 months ago
S
Sales.AdelaideContributor I
posted in Controllers and Music services
Issue with Sonos Controller Windows 11

Moved to a new officeInstalled Sonos controller on the pc, signed into the account and it can see the devices:Era 100: Office (R)Serial Number: **************Sonos OS: S2Version: 16.4.2 (build 81158074)Hardware Version: 1.38.1.10-2.1Series ID: A102IP Address: 192.168.50.83WM: 1---------------------------------Era 100: Office (L)Serial Number: **************Sonos OS: S2Version: 16.4.2 (build 81158074)Hardware Version: 1.38.1.10-2.1Series ID: A102IP Address: 192.168.50.81WM: 1---------------------------------Era 100: Unnamed RoomSerial Number: **************Sonos OS: S2Version: 16.4.2 (build 81158074)Hardware Version: 1.38.1.10-2.1Series ID: A102IP Address: 192.168.50.82WM: 0  Controller see’s nothing, IP scan can detect the sonos devices,Uninstalled and reinstalled appFirewall is a FortigateHas anyone experienced this issue before? Moderator edit: removed serial numbers

644
P
2 months ago
G
G42Contributor I
asked in Controllers and Music services
SONOS App will not open

I cannot get the Sonos App to open on my android phone.  I have unistalled, restarted my phone, reinstalled and still it sits at the opening black Sonos screen and goes no further.  I have uninstalled the app again, turned the phone off, restarted, reinstalled the app and still it does not work.Any suggestions?  I just want to be able to connect my Sonos One SL to the new WIFI connection.  Currently on Android Oxygen OS 11.1.10.10.AC01BA

1073
Corry P
2 months ago
M
Mauro PiccioneContributor I
posted in Controllers and Music services
Come mai non mi connetto più a spotify

Come mai da un po' di giorni non mi riesco più a connettere x spotify? Moderator Edit: Google Translate- Why have I not been able to connect to Spotify for a few days?

523
Jamie A
2 months ago
N
NetizensmithTrending Lyricist I
posted in Controllers and Music services
Windows App presents compilation albums as individual tracks

As topic. The Android phone app works as expected, e.g.If I search for “A State of Trance” under albums then it displays 1 album (comprising 5 discs) from my library (on my network share) and I can play that whole album. Same for the “Random” album, a Gary Numan tribute album comprising multiple artists. However, in the Windows app, under albums it presents as individual tracks. Using the web app is not an option of course because that doesn’t even support my own libraries at all, only streaming services.

25312
S
2 months ago
P
Philip CContributor I
posted in Controllers and Music services
how can I level volume between songs, from new songs just released in Apple Music?

It seems not possible to have new songs just released by 1 music service to have them play all at the same volume level.  The excuse because the songs were from original cd’s, MP3’s… is just not holding up anymore.Is Sonos going to solve this problem please?  It’s terribly annoying.Thank you

272
Airgetlam
2 months ago
P
poprockTrending Lyricist I
asked in Controllers and Music services
Still can’t add music library (external drive connected to a Mac - error 913)

After the recent update, my Sonos app on my Mac, and my iPhone, has lost my music library.So I followed these instructions:https://support.sonos.com/en-gb/article/share-your-macos-music-folder-with-sonosAnd these:https://support.sonos.com/en-us/article/add-your-music-library-to-sonosAnd none of it works.The Mac Sonos app gives me ‘error 913’ after I browse to my music folder.If I try on the iOS app instead, that gives me ‘Access is denied’.I’ve set all the file sharing correctly, I’ve set permissions on the folder and drive, I’ve confirmed that it’s set to SMB sharing. I’ve even turned on guest sharing, just in case.Nothing.I changed some folder names along the path, removing spaces. Now I get a different error on the Mac app: (1001). This is getting incredibly frustrating. Can anyone help? 

72217
K
2 months ago
S
Scooter7Contributor I
asked in Controllers and Music services
Choking on .wav and .flac files

My Play:One system chokes on all .wav and .flac files (16bit).  Audio is clipped and sporadic with lots of skipping and pausing.  .mp3 files play fine, but not these larger formats.Library is fully indexed.  The files are stored on a late model LaCie 2T volume connected via USB-C.  The files play the same way whether controlled via the Mac app or the iPhone app.Are the planned updates and fixes not complete?  is metadata causing the problems?  Any similar experience out there? Mac version 16.4.2Build S2Play:OneMac 16” MBPSonoma 14.7

332
S
2 months ago
B
blindhorseContributor III
asked in Controllers and Music services
latest update

i have 2 android phones, 1 has updated to latest version, the other will not update. any ideas.

631
Corry P
2 months ago
E
Esilbe1Contributor III
asked in Controllers and Music services
Connecting AirPods Pro Via Sonos App

I am trying to connect my AirPods Pro’s to the SonosApp. Even though my Pros are connect to my iPhone, the app cannot find them. Any tips on how to make this work? 

10619
Schlumpf
2 months ago
N
Noble DContributor I
asked in Controllers and Music services
sound

My system is no longer adding content 

302
N
2 months ago
M
Mick CastletonContributor I
posted in Controllers and Music services
Windows 10 Music Library sync but no music files or folders seen in the app

For many years i have been able to play music from my desktop PC music library then about a year ago after some updates the music library stopped playing music.  I tried all the normal permission and sharing and setting up new music folders directly on C drive or other remote drives all with permissions correct.Setting up new music folder works and sync music library works but syncs in about 3 seconds and no music to be seen via the app. The same music folders and files are syncing without any problems on my work system and plays music through S1 system no problem. Please advise what i can do to solve this  Many thanksMick

335
M
2 months ago
C
CambridgehankAvid Contributor III
asked in Controllers and Music services
album sort order

I have  new album in my music library and in the Sonos’ app the album songs are not in  order how do I correct?

454
C
2 months ago
E
emeli8iContributor I
asked in Controllers and Music services
Sonos Version 80 Still Broken After 5 Months

After five months of using Sonos Version 80, I’m frustrated with how broken it is. Basic features like quick app connection, music search, queue management, and playback controls are unreliable.I’ve been a loyal Sonos customer with many devices, but now I’m using Bluetooth speakers instead because they work better. Please roll back to the previous app version, as the current one is unacceptable.

250
E
2 months ago
E
eBrookerContributor II
posted in Controllers and Music services
Are there any advantages of Sonos multi-room over Apple Airplay 2 multi-room?

Hi,I am currently considering a Sonos Set (with Arc Ultra, SubG4, and two Era 300s) vs a Sony Theatre Quad with SW5 sub and I am trying to determine the pros and cons. In this thread I’d like to focus on Airplay 2 vs Sonos Multiroom.- Are there any advantages using Sonos for multi room over Airplay enabled speakers/systems of comparable sound quality?Previously I think the advantage was Airplay did not transmit Dolby Atmos, but Apple have said it will be added in Airplay in iOS18 (here’s the press release: https://www.apple.com/newsroom/2024/06/updates-to-the-home-experience-elevate-entertainment-and-bring-more-convenience/)Am curious to hear your thoughts I am very new to Sonos.

1818
Airgetlam
2 months ago
S
Søs123Contributor I
asked in Controllers and Music services
still problems with my YouSee playlists and Sonos

I have now for several months not been able to listen to my play lists. Sonos Customer service helped me shortly to change to a less Secure connection as Sonos does not work with 5G.This made my internet very slow and in my opinion Sonos ignore their Customers and does NOT solve the problem but blame YouSee.I had YouSee Long before I bought my Sonos - only to play my YouSee play list which I was told I could do. And I have been able to do this until Sonos started their updates.  This is NOT acceptable and I do no longer renommed Sonos to anyone.  Best wishes,Søs 

130
S
2 months ago
Y
yakimaContributor II
asked in Controllers and Music services
Music stuttering within the same track in the same position

A periodic annoyance with my 10 year old system is that a number of tracks can stutter on playback. It is NOT interference. I have two original Play 1’s on stands in a stereo pair connected by ethernet into a Devolo dlan 1200+ powerline adapter. If interference was the issue it would not manifest in the same position from within a track. The afflicted audio tracks are also not damaged as they play on any other device without problem.This problem only surfaced about a year ago but I doubt it could it be some component breaking down as the symptoms would not be so specific.I did a test whereby I produced another playlist containing one troublesome track. Trouble is after trying to play it access was denied by my computer. This is still an ongoing problem with adding music from ‘My music folder’ when it resides on an external drive.I have given up hope with the system as it still has annoyances that have not been refined or streamlined in years, particularly in regard to sorting or search

90
Y
2 months ago
E
EdutorContributor I
asked in Controllers and Music services
como conectar mis dos equipos Sonos para que puedan ticar solos o en conjunto simultanemente o alternar uno con el otro.

No puedo hacer que mis dos equipos puedan sonar juntos Moderator edit:Google Translate-How do I connect my two Sonos devices so they can play alone or together simultaneously or alternate with each other?I can't get my two devices to play together

50
E
2 months ago
D
DalmanContributor I
asked in Controllers and Music services
One SL stopped working after (forced) upgrade to latest Sonos app

I have two Sonos One SL together with the S1 app that was working well. Haven’t really been using them for a while but should today and was prompted to see if it was compatible with s2 upgrade (or something like that), the app checked, and prompted me to download, it also informed me that I wouldn’t be able to go back, I clicked and was taken to the Sonos App (Note: Sonos, not S2) in App Store, installed it, opened it, and choose (in the following order):“Connect to existing system”, it scans wifi and I get an “This system is only compatible with Sonos S1 Controller”. “Add speaker...”, it scans but doesn’t find anything…Now to the bonus: My S1 seems to have a connection with both speakers, but I can’t get any sound.What to do? Factory reset?Best,Mikael

822
D
2 months ago
F
FergusonAvid Contributor I
posted in Controllers and Music services
why cant I switch off or change rooms . Last week it worked ok. Now it has a mind of its own

Sonos is so unreliable. If I'm lucky enough to get a room to play. Isn't change tunes or change rooms. Then it will not switch off or let me adjust the volume. I fed up having to reset every thing to get then to work even then it's lucky if the do work

282
F
2 months ago
Terms & ConditionsCookie settings