Controllers and Music services

I have used an alarm for white noise while sleeping for years. It is from a track on spotify. The alarm comes on a specified time at night, and turns off at the time I wake up. I have always used one 3 hour track, set on a repeat loop.  For the last few months, the most horrible thing has been happening. At the end of the track, Sonos starts playing random music - often rock, dance, hip hop - I have no idea where it’s from. But I wake up in the middle of the night to loud music. I sometimes have internet connectivity issues in my bedroom (though this has never affected my white noise alarm for the last 3 years), so tried plugging in my sonos. No luck. I tried playing the song directly from spotify on my phone on repeat and casting to the speaker, but it failed partway through the night (probably from bad connectivity?). I tried switching Sonos speakers (I have a Play 1, Play 3, Sonos One) - no luck.  I am guessing this is due to an app upgrade. Does anyone have advice about how to reli

how do I program my home sonos system: 4 speakers, a sub and a beam? I used to have it programmed for different radio stations all week, but now I can’t find the tab to begin programming

Sonos won’t log me in, even though the credentials are correct, it will not give an error, it just disappears as if I’m logged in, but I’m not.?

I use my iPad as the controller for Sonos but sometimes I can’t switch the Sonos off! I can actually switch off the iPad and the speakers keep playing? Very weird. I have to shut down the app then go round and switch the speakers (x4) off at the mains and back on again to make them silent? 

Hi just checked today 24th April 2025, I could not find True Play menu in Sonos App for Android, i'm 100% sure i have used it few days ago. Below is the screenshot as a proof    

I assume I'm not the only one having issues with the latest app version which when switching rooms or adding a room to the current music playing a few seconds in at least one of the speakers starts playing digitized sound that is horrendous? I have to quickly skop to the next song in fear the speaker is going to get damaged. 

Hi!Mac Mini user (Sonoma 14.0) here with a Sonos app. I know all about the problems with the Sonos music library feature from last year’s update, but I have been using the workaround of creating a library by adding the music share as a NAS /network share. Yesterday, however, I started having problems with the library. All the songs disappeared, so I couldn’t search. But, in Music Library Settings, the shared folder was still present. ‘Update Music Library Now’ ran for a second, but the library was still empty. I removed the shared folder and added it back again, using the NAS-workaround, but kept getting the error: Sonos was unable to add the music folder. Access to the shared folder is denied, check user name and/or password. Deleted the Sonos app and restarted my computer several times, to no avail. I also tried adding the folder via the iPhone app, but got the error message: //<Computer name>/<Folder name> is no longer available. I deleted the Sonos app from my iPhone an

My system formerly consisted of one Sonos Connect wired to three AudioSource AMP 100 amplifiers. One was wired to one set of speakers and to were wired to two sets of speakers. I recently replaced my Connect with three Sonos ports, one for each of my AMP 100 amplifiers. The speakers are wired the same to the amps as they were while using the Connect. my issue is that I now have to run my amp volumes on all three amps at 85% to obtain the same volume out of my speakers while when the Connect was being used the volume on the amps only needed to be set at 50% to reach the desired volume level.Has anyone experienced lower volume from their Ports after “upgrading” from their Connects?ThanksJeffrey P

In the S2 Desktop app, Deezer’s Recently Played container does not enumerate (“unable to browse music”).(Note: for this to even show up you need to have played a track from the actual Deezer app).In a curious chain of events, this does work in the mobile controller, just desktop is broken.

Just flagging what I believe is a bug, using iOS app latest version (but this has existed for many months AFAICT).I tried hardwiring one of my Five speakers at some point last year. I ran into issues, probably caused by a smart switch in dumb mode, and quickly gave up.Since then, with no products hardwired, I have had the ability to edit SonosNet settings which according to the docs linked below shouldn’t be possible:“If all your Sonos products connect to your WiFi network, the SonosNet Channel will appear grayed-out in the Sonos app and cannot be changed.”https://support.sonos.com/en-us/article/change-your-sonos-system-s-wireless-channelSee screenshots below of persistent changes made to these settings:

Does any one have a fix for not being able to sign in as system owner and customer support telling you that you don’t have the correct credentials to sign in?? I am baffled as to why this is happening and I have 2 different locations so the factory reset solution would be a nightmare resetting multiple devices and hoping it would all sync up again.  It’s also crazy that customer support acts like they have never heard of this problem and clearly there a many people with this problem.

Since a recent update to Sonos Build: 84163110 (MacOS Sequoia, Macbook Pro M4 MAX), I am seeing a lot of performance issues, interruptions and all-out failure.   I generally am using the Spotify App, with my speaker group selected, which is configured from Sonos.In between these failures and jittery behavior (which includes app playing but NO sound), I am seeing callouts to api.branch.io -- some of them fail, this causes Sonos to freak out, lose my speaker configuration/group.  Not good.This application needs to be able to operate without all these external dependencies being “live” all the time.  I can observe this behavior live, when I manually cut off access to api.branch.io with filters and Sonos again freaks out.Is anyone else experiencing this?  I’m not sure this is the best software implementation with these dependencies.

Hi all wnen I use the Sonos app to play Apple Music the last played songs and albums etc are not showing up and syncing on the actual Apple Music app therefore not going to my replay for the month. I have listening history on for the music app. Is there anything else I need to do within the Sonos app side?

Hi guys. I've just got my new speaker. Was wondering if the sound quality would be different from using mobile data and the bluettoth. Options . To using the sonos app and a fibre biradband connection plz??I can't afford both u see but don't know if I will lose quality in sound .alongside using the app etc .the pros and cons for either are 2 each. PROS:::: CANF USE MY MOBILE ON SONOS APP. THE DELAY CONS is slow when on phone to acer help etc . So don't end up completing what I'm trying to learn … No data when I'm out . For. Calls or tunes . To save on Spotify bill. I don't even know what I'm saying now. Infor action overload. But if anybody would know the difference please in broadband and mobile data when using a sonos speaker?? Thank you guysHannah 

I have used Sirrius on my Sonos for years.  Suddenly I see the channels but when I tap on one, nothing happens.   Has been going on for about 3 months.   Have tried all the steps including deleting and reauthorizing but not working.   Anyone else having this issue and how to resolve?

I recently updated my system to go from a wired / SonosNet system to an all Wireless WiFi system. When I went to add alarms , it would not let me save them. I can put in the information for the alarm but when I hit the save button nothing happens and the alarm does not save.  It seems like this was a problem for people about a year ago but was then resolved and alarms have worked for me up until just now so I can't work out what would have changed. I am using the app for Android on a Samsung Galaxy s24 Ultra 

Like a lot of other people I lost the ability to play my music files on Sonos. I have read many posts about this but nothing in them works. I tried to follow the “checklist” that was somewhere on the community forum to reestablish connection but it says to do things that are not possible options on my computer. I have spent a lot of time several times with the customer help department reinstalling the app and checking firewalls but nothing works. About ten years ago I could click a couple of times on my phone app and play whatever was in my music folders when ever I wanted. That option has been taken away for some unknown reason with the so-called “upgrade” over a year ago. I cannot understand why Sonos can’t reestablish the ability to play from our computers. I have a lot of older format music on mine that does not play on newer devices. I would be happy just to have the ability to play my music on the Sonos system. I tired importing some of it to playlists in Sonos and that doesn’t w

I am trying to search on Bandcamp for music, but nothing returns (ever). This used to work. I have done the following to troubleshoot:Re-authorized my band camp account. I have tried this both from windows app, as well as android app I have made sure my address is correct under my Sonos profile on www.sonos.com.All other services seem to show results for searches but Bandcamp. Spotify, Tidal, Amazon, Sonos, Pandora… all work.

Says I’m not the owner, IVE DONE NEARLY EVERYTHING, reset, app delete,  Sonos has to continue to login at ever step very frustrated this going on 2 hours 

Hi thereI checked my sonos devices in my current s1 environment and they should all be compliant with latest sonos app as per sonos own compability page.i get an error stating that there are uncompable device on my system therefore the system upgrade cannot be done.Anyone knows how to deal with this? My devices are: Amp, Beam (gen 1) and a play:1.An old device - Connect 1 is listed on my sonos login but has been removed from the system a while ago. any help will be greatly appreciated. addition: after starting the s1 app and ran system compability - it said that I have an old connect 1 - and asked if I would ever need this on my system - I answered NO and then I was send to download the new app version. Doing this it still complains of incompatible device though…I`m guessing that somehow the connect 1 stills blocks behind the scenes… anyone know a trick to get past this obstacle? Have tried the power off on the devices….

App finds system containing One SL but can't join. 

I read with great interest that Sonos now supports Apple Music Lossless. But I’m unable to find a list of supported devices.  I want to add a streamer to an existing stereo. I’d considered Bluesound, but would definitely get the Sonos Port instead if I was certain that Apple Music Lossless worked. Can anyone provide an answer?

When I search for a song or artist and the list of suggestions appears, if I tap on the song I want nothing is happening. Instead I have to tape the dots at the end of the title and press the play now or play next buttons.This is happening on both iPhone and iPad only recently started doing this after 10+ years of owning this system.i still find the app they kindly dumped on the community last May is still not as robust as its predecessor, despite the numerous updates in the past 12 months. 

“New” iOS mobile app still does not display my full list of Sonos Favorites while the MacOS app does show them all.  Please fix this.

I recently had a first generation Play 5 speaker go belly up, and now have 3 remaining first generation Play 3 speakers and was forced onto the new SONOS (2) app which has been a terrible experience with very slow response to changing tracks, loading queues, everything. I tried the complete router & speaker reboot that was suggested on other posts here, and that helped *a bit* it’s still slow but better. My question is: Is this a problem people experience with the new app talking to old speakers? Or do people with newer generation speakers have the same issue with the new app? I want to get a set of new ERA 100s but not if the app experience is going to be like this.