sonos s2 controller app on android and running Apple music app within S2 app. Is anyone able to not have tracks drop and stop playing with new Arc Ultra, Era's 2 era 300's, and sub 4? i cannot do. If zi play just my old play 1 speakers there is no issue. Al sound played from my TV only plays fine, no drops, that includes Amazon music, Spotify. zpandora. Apple music is not availabe on Google TV as an app unfortunately.
Answered
sonos s2 controller app on android phone streaming music to arc Ultra
Best answer by Airgetlam
Makes sense, with the ‘app’ being only a remote control, that you’d experience the same thing, under the assumption the network difficulty you’re running in to is between the speakers and the network.
I’d start with a full refresh, by unplugging all your Sonos devices from power, then reboot your router. Wait two minutes, then plug back in the Sonos devices.
If that doesn’t fix the issue, and I think it will, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
In addition, my ARC Ultra is currently hardwired to my wifi router with an ethernet cable.
I've gone through the frustration of having to power off my router and my all my speakers. I've also done multiple resets among all my speakers, and reconfiguing.
I have a case number open already with support
I’ve seen this with the Arc Ultra before—it’s a known issue where the Android S2 app can’t control music even though it’s playing. It’s not on your end—it’s a bug in the app.
Some people have had better luck after updating both the app and speaker firmware, but the real fix is still pending from Sonos. For now, you can try rebooting the app or your phone, or use the web app as a workaround.
Hope they release a patch soon so things go back to normal!
Thanks Emilia, I totally agree. I have an android phone, checking on my wife's apple s2 app on apple phone.
Obviously it's app issue S2 on phone. not wifi network issue.
Just bought all the new Sonos equipment last 2 weeks. Been a nightmare troubleshooting
I don't know if this is you but I had mine hooked to Verizon fios and using wifi extenders ( erro ) and was having same issues I had to disconnect from router and use extenders only and drop issue went away but like I said that was my issue. your Sonos may be trying to connect to more than one wifi and causing connection problems. GOOD LUCK !!! PS SONOS WORKS BETTER WITH APPLE DONT KNOW WHY BUT I HAVE IOS WIFE HASE ANDROID.
Hi Stan, my ISP is optimum in small community near payson az. I actually do have an extender I could try, but have not since all the sonos support says it causes .ore issues. I will be trying the performance today with my wife's apple phone, and also via my laptop using sonos website instead of my android app.
Thanks so much for the reply. I want to use my apple music app from within Sonos s2 on my phone since I get the highest quality atmos performance this way.
So weird how I can play all music in Amazon music, Spotify. Pandora, if launched from the Google TV apps and not from my Android phone.
My older sonos play one speakers are in there own virtual room, they work flawlessly on all streaming services even launched fron within the S2 controller on my android phone. Never a song drop.
Has to be the app.
Keep in mind the controller app has nothing to do with playing music. It is like the remote for your TV, issuing commands that the commanded device then follows.
You can see this, start streaming something and turn off your controller device and it keeps playing.
Ok well, I have same issue with play.sonos.com on my laptop, and running apple music from my wife's apple phone within s2 app. Track starts then within minutes it stops, always able to restart again, but just continues to stop.
Trying extender next.
Nightmare.
Makes sense, with the ‘app’ being only a remote control, that you’d experience the same thing, under the assumption the network difficulty you’re running in to is between the speakers and the network.
I’d start with a full refresh, by unplugging all your Sonos devices from power, then reboot your router. Wait two minutes, then plug back in the Sonos devices.
If that doesn’t fix the issue, and I think it will, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I thought I’d run tests on this issue.
Devices:
- iPhone 15 Pro Max_iOS 18.6.2
- MacMini M4_MacOS Sequoia 15.6.1
- Samsung Galaxy Tab A9+_Android 15
Sonos S2:
- Latest version on all devices
Speakers:
- Fives in Stereo Pair
Started Apple Music with Song by Boney James on...
- Samsung device > Paused play on iPhone > Started Play on MacMini > Paused Play at play.sonos.com > Started Play on Samsung device
- No Drops
My Conclusion:
- This is a network issue caused either by setup or interference (internal and/or external).
Suggested Solution:
- Follow
@Airgetlam advice
Together Everyone Achieves More = T.E.A.M.
So I actually hardwired the optimum extender 5 to my Altice router and got no drops for 30 minutes, than started getting audio drops again.
I then turned off TV AUTOPLAY in the S2 app on my android phone. So far no drops.
Let you know more tomorrow.
BTW the 3 Play 5 speakers are in our Scottsdale house which is 100 miles from our second home which is where we are now. Not sure how they are showing up.
Speakers at current location.
Living room - Arc Ultra, 2 300's, Sub 4
Den room - 2 older Play One's
Ok after turning TV AUTOPLAY off in S2 app , and still using EXtender 5 hard wired to my Altice router, I have no drops of audio.
Did experience one Era 300 and Sub 4 go missing in S2 app. Power cycled both and both showed up in S2 app.
Will be testing all day today. Then I will try putting TV AUTOPLAY back on and test,
Will also test without the Optimum wifi extender 5 as well, with TV AUTOPLAY on and off.
Ok 5 hours of play. No drops, no speakers going missing from rooms requiring power cycles off to on. Perfect audio, lossless and Atmos playing perfect from apple music within S2 app.
TV Autoplay turned off. Continue to use Optumum extender 5 with my Altice router. SONOS ARC ULTRA hard wired to router. On my hisense U8qg 65 inch tv, made tv not stay connected to network when powered off.
Comments are appreciated.
Great that you have your Sonos working!
FYI, yours was a network issue. Turning off TV Auto Play has no influence upon Sonos speakers dropping or not being found in the app.
Maybe there are others that can try what I did.
Everything is working now, afraid to change anything to test further.
Ok when I turn TV autoplay on, music tracks drop. Turn it off plays flawlessly.
Replicated 5 times. Say what you want, it works with TV Autoplay off, drops with it on.
Anyone else experienced this???
Hmmm
I have 3 Arc Ultra’s all with TV Auto Play turned on. I use iOS and Android devices. Not experiencing the issue. If you are so inclined I recommend contacting Sonos Tech Support to discuss the issue after running a diagnostics within 10 minutes of the occurrence. Make note of the reference ID; but do not post it in the community for privacy concerns.
Ok I turned tv autoplay back on, but turned off HDMI-CEC in my Hisense u8qg 65 inch TV.
NO ISSUES NOW WITH DROPPED MUSIC.
Ha Ha
So you traded Sonos functionality for one issue and got another one in return. Now you’ve lost CEC functionality. Maybe check for an update for your TV and/or contact Hisense tech support. Let us know the outcome.
I turned Hdmi CEC back on, as I lost sound to my Era 300,s on surround. Turned off TV autoplay, and I am good to go now.
I have a case number open already with support
Ok when I turn TV autoplay on, music tracks drop. Turn it off plays flawlessly.
Replicated 5 times. Say what you want, it works with TV Autoplay off, drops with it on.
Anyone else experienced this???
I would have expected a diagnostic to clearly evidence the music stopping due to TV Autoplay being activated.
It is not normal behaviour for a music stream to stop due solely to TV Autoplay being enabled.
When the issue occurs for you, does the Sonos app show the Arc Ultra source now being TV audio? Or does the Arc Ultra “Now Playing” still show the music stream and is the track still playing (silently) or has the stream actually stopped?
When the issue happened it would say TV Audio.
The system is still playing flawlessly. And let me tell everyone, music in Dolby Atmos out of Apple Music is TOTALLY SO IMMERSIVE AND UNBELIEVABLY AWESOME.
New Arc Ultra, Era 300s, and Sub 4, WOW
When the issue happened it would say TV Audio.
The system is still playing flawlessly. And let me tell everyone, music in Dolby Atmos out of Apple Music is TOTALLY SO IMMERSIVE AND UNBELIEVABLY AWESOME.
New Arc Ultra, Era 300s, and Sub 4, WOW
That small detail would have identified the issue much quicker.
Surprised support were not able to confirm TV Autoplay being the culprit from reviewing a diagnostic.
Possibly a future firmware update for your TV will resolve the Autoplay issue as it’s not a common report.
Glad you are able to enjoy your music streaming without interruption in the meantime!
The “Best Answer” to contact support didn’t do the OP any favours when they already had a case open with them and they never identified the issue.
Hopefully appropriate feedback will be provided to the agent(s) they spoke with.
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