I can never get my app to work with my group or network. I’ve factory reset several times and i can’t even play one effing song on the porch without having to spend 2 hours to fix it all. which, only lasts a day.
Friends, romans, countrymen… how the EFF did you let this happen to an app that worked every time.
You guys literally had one job. Play music out of my speaker(s). If I owned the company, I’d FIRE YOU ALL.
No information we users can look into to try and help you so I’ll assume you are just unhappy, not seeking help.
As this is a user to user community, with minimal Sonos presence you might address your complaint to Sonos Support.
I can never get my app to work with my group or network. I’ve factory reset several times and i can’t even play one effing song on the porch without having to spend 2 hours to fix it all. which, only lasts a day.
Your post suggests you tried the same course of action each time, with the same outcome each time.
Is it time to try an alternative approach to try and resolve the problem?
ok, I’ll give some details. Now I’m having an issue with the app not seeing my system with all my speakers connected to it, saying that there is a wifi problem. I’ve reset the router and modem. Also, done the recommended factory reset of the speakers which had to be added to a new system. Then, it worked.
1 day later, same problem. There is some sort of wifi update that needs to happen but keeps bombing out saying it can’t be completed. That’s for the play 1 speakers. My sonos beam soundbar is dead without the update that I can never get to work unless I plug it into an ARC HDMI port on the back of my TV.
Basically, how do I keep these things updated without dropping from my system and being unusable whenever there is an update that the speakers need?
Every time I have to do a factory reset to a simple speaker, it makes me think why they didn’t just bring back the old app until the new one was better tested.
Nobody should be resetting their Sonos. It doesn't do anything a simple reboot won't do, and it erases important dignostic data. See link for more:
https://en.community.sonos.com/speakers-229128/factory-reset-what-you-need-to-know-6832540
ok, I’ll give some details. Now I’m having an issue with the app not seeing my system with all my speakers connected to it, saying that there is a wifi problem. I’ve reset the router and modem. Also, done the recommended factory reset of the speakers which had to be added to a new system. Then, it worked.
1 day later, same problem. There is some sort of wifi update that needs to happen but keeps bombing out saying it can’t be completed. That’s for the play 1 speakers. My sonos beam soundbar is dead without the update that I can never get to work unless I plug it into an ARC HDMI port on the back of my TV.
Basically, how do I keep these things updated without dropping from my system and being unusable whenever there is an update that the speakers need?
First question: who recommended a factory reset?
Second: is your system fully updated? You’ll need all versions of the app and all speakers to be on the same revision. It can help to temporarily wire a speaker if you’re having problems updating via wifi.
Third: if you restart your router and modem you should restart your speakers too - ip address conflicts are a common issue otherwise. Power down everything, then restart modem. When it’s fully running, restart wifi. When it’s fully running, start speakers one at a time. Start any surround speakers after the soundbar.
If the simple restart everything doesn't work you can assign static/ reserved IP addresses to all Sonos followed by another power down all Sonos, reboot router and controller then powering the Sonos back on.
It might not be your main problem but it is a common and hard to diagnose one, best to eliminate it to make finding other issues easier.
See your router's DHCP Settings page for instructions on setting addresses.
If the simple restart everything doesn't work you can assign static/ reserved IP addresses to all Sonos followed by another power down all Sonos, reboot router and controller then powering the Sonos back on.
It might not be your main problem but it is a common and hard to diagnose one, best to eliminate it to make finding other issues easier.
See your router's DHCP Settings page for instructions on setting addresses.
Agreed; that was going to be my next suggestion. It might explain why the system works for a day and then plays up, as outlined by
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