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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 56,810 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8347 Topics
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markmackContributor I
posted in Controllers and Music services
Unable to connect to TuneIn - 'Listen Again"

HI, I have issues connecting to Tunein,  mostly where I am trying to listen to previous episodes (live radio seems to work OK - I mostly listen to BBC service). Sometimes when ‘listen again” playback does work, it will stop mid program and then I get the “Unable to  play...unable to connect”. I can always go to live radio at that point and it works 100% of the time - no connection issues. I have removed and reinstalled the Tunein service, rebooted devices etc.  I created a diagnostic report 1122795564.  Many thanks for your help

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Xander P
3 years ago
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Booster59Contributor II
asked in Controllers and Music services
my Sonos has suddenly started skipping all my tidal playlist tracks

Hi, Sonos has suddenly started skipping all my tidal playlists tracks after more than a year and a half of working perfectly. I don’t believe anything in my system or Tidal has knowingly been changed. I don’t have any other instances of Tidal playing in the household. I have good download speed of circa 30Mb/s. Strangely if I open Tidal direct on my device I can play the same playlist perfectly to Sonos, I just can’t get Tidal to play from Sonos. Other music services play and I can play radio stations. My wife has the Sonos app on her phone and has the same issue. She doesn’t use the Tidal app. Any ideas? Thank you. 

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3 years ago
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im.djlContributor II
posted in Controllers and Music services
Apple Music, My Music

I have my Apple Music account linked to Sonos. When I browse “My Music” in the Sonos app, I can see all the albums that I have downloaded on my phone, but some (or in some cases all) of the songs are grey’d out. When I look at the same album on the Apple Music app, the songs are all available / not grey’d out. Any ideas / advice, please?

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Corry P
3 years ago
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nori187Contributor I
asked in Controllers and Music services
Sonos Arc won't play my USB files.

When I plug my USB into my TV (Sony Bravia A8 OLED), the arc does not play the audio files for movies, even though they are Dolby Atmos, it switches to the TV audio automatically, even though the settings say its playing through the speakers? Does the Sonos Arc not support USB files playing through the TV?

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UKMedia
3 years ago
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atomicdecayContributor I
asked in Controllers and Music services
Last.fm no longer in Services list and not scrobbling

Scrobbling to Last.fm from my Sonos system has been working flawlessly since I set it up a year ago, until just a couple days ago.  My first instinct was to try and disconnect/re-connect Last.fm from within the Sonos app, but before I did that I noticed Last.fm wasn’t in the list of available services (both in the PC and iOS Sonos apps) to add.  I still see my Last.fm account as one of the active services running but I’m hesitant to remove it since there doesn’t appear to be a way to re-add it.Has something changed? Eric

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ratty
3 years ago
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DarrenggContributor I
asked in Controllers and Music services
BBC Radio now disappered 22.3.2021

Hi Sonos. I have now lost access to all BBC radio stations. This is via tune inn and Sonos radio. It’s not fixed then with the bbc?

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3 years ago
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TerryBSmithContributor I
posted in Controllers and Music services
Unable to add Pocket Casts account

After Stitcher eliminated my favorites playlist, I started looking for an alternative podcast platform to use between Sonos, Windows and Android.  I hoped to try Pocket Casts Plus under their free trial period, but when I try to add the service to either my S1 or S2 system, I authorize my account via the web page and it says ‘success’, but when I return to the ‘Add a Service’ dialog in the app, it says ‘Account not found. Unable to add Pocket Casts account.’

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3 years ago
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kdravnContributor II
asked in Controllers and Music services
Youtube Music fast forward error

Hi team.When playing songs via YouTube Music and scrolling through a song (fast forward) the song stops, the app loads and after 10 seconds it gives an error. I've occurred this on two different youtube music profiles, on an iPhone 11, iPad 2021 and Google Pixel 2 on three environments:1. Sonos 2 appwith two Sonos Ones and a Sonos Connect.2. Sonos 2 app with one Sonos One3. Sonos 1 app with Playbase, Connect Amp and a Sonos 3Please can you look into this?

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3 years ago
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tylerstringerAvid Contributor I
asked in Controllers and Music services
Updating sonos lists from Itunes

I have asked before and even been pinned to supposed answers but they seem to be above my pay grade.  I cannot seem to get my Sonos system to update with new Playlists or all my playlists.  I have updated the music index.  This seems to be something that should be a simple update.  Can anyone walk me through it in layman’s terms?  

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3 years ago
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tofalckContributor I
posted in Controllers and Music services
Sonos and Spotify Integration

@Sonos and @Spotify should get their acts together and work to solve the API discrepancies between the two systems. One issue I’m having right now:If you exercise Spotify’s api and get a list of the players they can see you do *not* get the Sonos players back but only devices which apparantly have trully implemented Spotify Connect, e.g. Marantz surround amplifiers and the like.  You claim to be Spotify Connect compliant - how can that be when you are not?This issue makes it absolutely impossible to seamlessly integrate Sonos and Spotify in e.g. Home Assistant and other automation platforms since the desktop and phone apps will not know about what state Sonos devices are in.I can start a Spotify playlist if it’s marked as a favorite in the Sonos app. But Spotify won’t know it’s playing on a Sonos device so I’m left with the choice of using Sonos’ really shoddy Spotify UX or going to Spotify and doing everything from scratch instead of just picking up from where the state of things are

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3 years ago
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Jukka HautalaContributor I
asked in Controllers and Music services
The system stopped playing radio stations of YLE in Finland March 20th late in the afternoon

I have listened to radio stations of YLE in Finland ( under myTuner). Could do this 20th in the morning,but late in the afternoon  these stopped to work.  What has happened? Some other local stations as well as the Swedish radio work normally.

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3 years ago
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bedvin15Contributor I
posted in Controllers and Music services
Can't add Music Folder share to Sonos

For some time, I have been unable to play ‘iTunes’ etc. over Sonos.  I get the error ‘The computer ***** refused to let Sonos connect to it.  The Apple firewall is turned off and I have tried diasblib the Norton firewall but I still get the same error.  There are some apps that can run Malware scans but AFAIK they are not active firewalls.I hope someone can point me in the right direction for solving this.Paul Bedwell 

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3 years ago
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Mull1961Contributor I
asked in Controllers and Music services
BBC Radio 2- how can I listen now not in tune in

Hi, I have a couple of Play 1 speakers, a play 3 and connect amp currency running version S1 as amp not upgradeable. This morning Radio 2 has stopped working, what are my options to get it going again?I have amazon alexa dot, and iPads. TIA

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J
3 years ago
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SkMusicContributor I
asked in Controllers and Music services
Youtube Music - "Unable to Browse Music"

I am a paid youtube music member, and own a SONOS lamp. I have been using SONOS with my youtube music, and it has been fine up until recently. Now when I got to my library I’m met with “Unable to browse music”. Please advise. 

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3 years ago
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RamitsiddonContributor I
posted in Controllers and Music services
Problem with apple music

Hi there,My s1 app cannot play some of my apple music library albums. All of The albums appear all right, but in some of them, the songs are greyed and not playable.Its album that i heard for some years back. I signed out and in from the Service, but it didnt help.Thanks, Rami 

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3 years ago
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StarKillerContributor II
asked in Controllers and Music services
Problem updating Playlist MUSIC and Sonos

Hello the community I recently goes to Catalina and iTunes changed in MUSIC. Now I realise I can’t see any updates of my playlists. No new one are recognize by Sonos. It seems it’s an usual problem with Music but I realy need to have acces to those playlists. Someone of you had found any solution about this problem?PS/ My playlist doesn’t exceed 100 titles and I only have something like 20 or 30 playlists. Thank you very much.

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3 years ago
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JoeDescartesContributor I
posted in Controllers and Music services
Sonos no longer sees Mac hard drive for my music library after Big Sur upgrade.

After upgrading my Mac Pro to Big Sur my music library via iTunes won’t play. When I try to update music library the system tells me it can’t locate my hard drive (on which Sonos is installed!). I updated Sonos which didn’t fix it. Can’t add a new path as cannot connect to hard drive. A new path recently appeared showing my library but it has now disappeared again!

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James L.
3 years ago
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Gar252Contributor I
asked in Controllers and Music services
Normal Apple Music account, seems to have stopped letting me play different music in different rooms

Hi folks Apologies if this been answered already or if it’s a daft question. I have noticed this happening in the last year or so. When I try to play different music in 2 different rooms, one room will stop playing after 1 song while the other room will continue. I pay for just the bog standard Apple Music (9.99 a month). Have Apple stopped Sonos from being able to play separate albums in separate rooms? It certainly worked fine when I first purchased the system.Any help appreciated and apologies for wasting anyone’s time, first post here! Thanks

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3 years ago
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j_a_kjellbergContributor I
posted in Controllers and Music services
MyTuner radiostations stopped working.

Hi, noticed i cannot play any mytuner radiostations any longer on sonos. Sonos app on mobile says cannot play radio station directly when selecting a mytuner radio channel. I can still play all the streams directly in my mytuner app on mobile, so it must be a sonos problem. I can start other radio stations on Sonos if i choose streams from e.g tunein or radioplay provider instead of mytuner.Any ideas on what could be wrong?Have a sonos symfonisk.  

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3 years ago
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gookxContributor I
posted in Controllers and Music services
Playlist

Bonjour a tous,Pouvez vous me dire pourquoi ma liste des favoris sur sonos n'est plus dans le même sens que ma liste favoris sur mon l'application deezer? Ce qui était le cas avant.Elle est toute mélangée par un faux regroupement incompréhensible.Merci par avance

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Xander P
3 years ago
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tlydon77Contributor I
asked in Controllers and Music services
Apple Music

I have an issue where certain songs that I can play from my Apple Music (monthly subscription) will not play through my Sonos App.  In most cases it is a few songs in an album.  (Usually the most popular songs)  In some cases it is the whole album.    I just noticed this issue in the last few days.  This seems like a copyright issue.   How can I get back to the place where all of my Apple music was able to stream through my at home speakers.   

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Airgetlam
3 years ago
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MMcDoContributor I
posted in Controllers and Music services
Siriusxm Still Down

Does anyone have any updated information on when SiriusXM will be be able to be played back though the Sonos App? This is starting to drag on. 

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Airgetlam
3 years ago
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RickglieseContributor I
posted in Controllers and Music services
trouble signing into my own account

I just bought a Sonos Move for myself. My roommate currently has his own Sonos system. I want to set up my own speaker under my own account but when I go to add the speaker it asks me to sign in under his account. How do I get around this and sign in with mine instead?

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3 years ago
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super-safeContributor I
asked in Controllers and Music services
I just want my speakers to play music. Is that so Wrong?

MacBook Pro with version 11.2.3 (20D91) throws the following error, when I try to update my music library on the Sonos desktop app:Unable to add the shared folder “//<my computer name>/Music” to your  Music Library (1001).When I search for solutions online, I find tons of people with the same problem, and no one posting a solution, other than to contact Sonos Support, which, obviously, is not a solution.When Sonos decided to stop allowing customers to play music from their phones, it was a big disappointment, and, to me, a violation of the promise they made as a HARDWARE company.Now they also refuse to allow me to play music from my laptop? Is this by design?  Or do Sonos engineers simply not test their software on Macs?

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106rallye
3 years ago
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MartinJKellyContributor I
posted in Controllers and Music services
Stingray playback issue S2 Controller

Since I've upgraded to the S2 controller a problem with playing Stingray music has arisen. The first song to play repeats. The Controller displays a new song but the one that played first just repeats, over and over. I've got a Play:1 and Stereo Play:3's as well as a Playbar in my system. Thoughts?

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Airgetlam
3 years ago
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