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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8215 Topics
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JarodContributor I
asked in Controllers and Music services
Play:1 won't connect to music services when switched to WiFi

Hi everyone,I have a setup that's working wireless flawless for the last few years. For the past year, when listening to TuneIn, it disconnects for 5 seconds and then reconnects. Yesterday, it suddenly just won't play anything from any of my music services.I tried restarting both the speaker and router, reinstalled the app, factory reset the speaker but none helped when playing via wifi.Everything works when connected to LAN and I have successfully followed the instructions on how to switch to a wireless setup. However, once I switch to wireless, it can only play songs on my phone but for the rest, I will just get an error that I lost connection to my music service, unable to add songs to the queue or unable to play music station. Heck, I cannot even send diagnostics when in wireless mode but I was able to when I connected it back to LAN.Diagnostic #1139044574Thanks team!

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C
3 years ago
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john kallasAvid Contributor I
posted in Controllers and Music services
Uploaded tracks not playing on YouTube Music

I am on the free tier and I had 1000 uploaded tracks on GM but now the only folders I see are Playlists, Artists and Albums.  No category of just ‘Songs’ like on the app which works perfectly.  This sucks.

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J
3 years ago
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justy dustyAvid Contributor I
posted in Controllers and Music services
Mixcloud skips tracks

I play mixes on Mixcloud other peoples and my own and after 30 min or more it’ll skip to the next mix. This has been happening for a very long time but as I don’t use it much I’ve never bothered to report it. However now in lockdown so using it a lot now. Diagnostics number is: 612132602 can someone please help?

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3 years ago
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DSMinCostaRicaContributor I
asked in Controllers and Music services
Why is my Sonos repeating songs all the time?

I have two x Sonos One devices.  Everything was fine until songs started repeating.  Or, sometimes we skip songs.  Why?  All devices and apps are updated.  I am using the Sonos Spotify app.  If I use Spotify directly but then try to play through the Sonos, which has always been a fight, nothing happens: the song shows as playing but literally nothing else happens. 

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3 years ago
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MobaContributor II
posted in Controllers and Music services
Anyone using a LTE Router without dropouts on Tidal?

Hi,I'm using a Huawei 4G Router 3 Pro and have dropouts when playing music from Tidal HiFi. When I'm playing internet radio or using another music service (Telmore musik), which is lower bandwidth (320 kbps) I don't have dropouts. I'm using a Connect gen. 2 hardwired to the router through an unmanaged switch.  I know that LTE routers are not supported by Sonos, but am wondering if anyone has managed to use Tidal HiFi with a LTE Router? ​​​TIA Moba

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Simon B
3 years ago
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taconautContributor II
asked in Controllers and Music services
Why does Spotify not see all speakers?

In our flat I’ve got two wirless access points connected together by RJ45 gigabit ethernet.Both APs expose the same wifi network (same SSID and passowrd) for mobile devices to switch seamlessly between both.Some Sonos speakers connect to one AP, some to the other. As you can see in the below printscreen, The Sonos app discovers all my speakers, but not spotify. The same happens if I use the spootify android app. How can I get all speakers in the spotify app?

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3 years ago
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CaherChromatic Producer I
asked in Controllers and Music services
Spotify no longer appearing as a seach option

Hello,when I now search for a song etc my app only looks at my library but no longer Spotify. This is happening in both iOS and Android. I have uninstalled and reinstalled but no success. Any idea what is going on?Thanks 

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3 years ago
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richf2021Contributor I
posted in Controllers and Music services
Sonos no longer remembering chapter location while listening to audible audio book

Hi, SONOS 2 APP (12.2.2) on MAC (Big Sur 11.1) has stopped remembering chapter location in audible (.co.uk) audio books, returns to beginning of book every time the book is un-paused.  It used to work fine, not entirely sure when it started to behave like this, but probably in the last two weeks. RegardsRich

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Simon B
3 years ago
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gm111Contributor I
posted in Controllers and Music services
Sonos search doesn't work on Amazon

Sonos searching for the Amazonservice doesnt work at all, get no results. Works fine on Spotify but then I have the ads. This has not worked since Day 1

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3 years ago
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Rob EverseContributor I
posted in Controllers and Music services
Connection lost to TuneIn

Sir,Sometimes my SONOS system seems to lose connection to Tunein randomly. Is there anything to learn from the diagnostic information?I uploaded the diagnostic information within minutes after the loss of connection. The conformation number is: 1417785516.My provider downloadspeed is 50Mb/s. No abnormalities in my network. As far as I can see.Regards, Rob

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Airgetlam
3 years ago
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Max ReheatContributor I
asked in Controllers and Music services
Spotify Connection to Sonos

Good morning everyone,I have a family subscription to Spotify. Using our iMac I can connect to my Sonos network using my Spotify account but I cannot connect my wife’s account to the Sonos. She can’t connect via her iPhone 11 either. All our software is the very latest version.Can someone help please?Cheers… Chris

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3 years ago
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Jerry_2Contributor I
asked in Controllers and Music services
Can't login to my wife's account via iPhone

The iPhone app connection to our Play:1 and Play:3 got screwed up, such that I had to go thru the reset process of temporarily connecting one of them to the router via Ethernet.  That only partially worked, and various attempts to correct it finally got them both working, but with the Play:1 on my Sonos account and the Play:3 on my wife’s Sonos account.  But after logging out of the app on either/both iPhones, it won’t let us log into the other account - demands the credentials for the account we just logged out of.  How to fix/workaround this?

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3 years ago