Controllers and Music services

My Apple playlists are no longer showing up on SONOS after this week (Nov. 17) update. Instead, it shows blocks where the playlist would be with “Internal error - Invalid Atom” as the message. The first 3 playlists show properly, but the remaining show this error message. 

Hello - I have a Sonos and Sonos SL. The alarms stopped working. It says that they’re going off but there is no sound. I already did this (see below) for both my Sonos speakers and it didn’t fix either issue.  Please help!  Thanks, Brianna  Please unplug the Amp from power for a time, then plug back in. Once the light has stopped flashing white, open the Sonos app and set an alarm for in a couple of minute’s time.If that alarm does not work, please erase all alarms, then create one again for in a couple of minutes time. If that doesn’t help either, please let me know. Thanks.I hope this helps.

Hi,I’ve got a My Cloud Home and a Sonos1. I know the My Cloud service has been switched off so I’m having to try and map the NAS drive with my music manually. On a Win11 laptop using the SONOS1 app.I can select the NAS drive however when I try to connect I get the ‘serverstack’ error. I’ve set the  IRPStackSize REG to 24 (DEC) as per the faq but that hasnt helped. What else do I need to do? I’ve seen various messages re SMB - how do I check that on a My Cloud Home NAS drive? Any assistance is appreciated.R.

Can someone please point me to the windows 11 desktop app for Sonos 2?   I have searched Sonos to no avail, Windows store, general internet search. Thank you Update—-after search all evening I finally stumbled across it. Now if I could only get it to connect…

I’ve signed up to Amazon Music Unlimited and am trying to locate good Spatial content. I created a new Playlist in the Amazon Music app and added a Playlist to it but when I go to Amazon Music in Sonos app and My Music - Playlists I don’t see that Playlist I’ve created. Is it just a question of waiting for servers to replicate do you think?

Hi! I have had a Sonos One with Google Assistance which have worked perfectly when asked the assistant to play a song. I recenty bought a Sonos Arc, Sonos Sub and two Sonos One SL. These new speakers are in my TV-room and my old Sonos One in the living room.When asking the assistant to play a song it either chooses to play from my old Sonos One or my new speakers without my old Sonos One.I can´t group all the speakers in the app since I have to have three rooms to be able to do that. Anyone has a solution for this? RegardsPhilip

1 my phone offers chat support but I am number 20 in que My S2 app on my phone directs me to S1 app only and will not operate function or allow me to use my S2 app and Roam and play one speakers also on the technical support website it says the chat is closed but on the phone I’m in Que also the phone S1 app says it can’t find my system yet I have it playing with my sonos connect You have some seriously defective programs here

Hey folks. I’ve got a Raspberry Pi 4B hosting a samba share on my network that I’m using as my music library in Sonos. The share itself is using SMB is a 128 GB USB 3 flash drive formatted as exfat and remounted on every reboot with fstab.My hardcore nerd kicked in and I cut together some 12-hour tracks of ambient sounds from Star Trek as sleep aids. As you can see from the Explorer screenshot, the tracks themselves vary in length from 11:58:59 to 12:00:00. When they show up in Sonos, though, the track lengths vary WILDLY from anything as short as 5:37:05 (less than half the length) to something as long as 45:23:54 (almost THREE TIMES the length of the actual track).Is this a known issue? Do I need to update something in a config? I didn’t have this issue when I was hosting the exact same files from a samba share directly from Windows, but I decided to offload it to the Pi to ensure higher availability.Screenshots: 

Return of a similar issue reported and address back in the summer (2023). When searching the “My Music” subdirectory in the Amazon Music Service menu, the display of the artists and albums in the My Music library subdirectory is incomplete. The good news is that the music is there & can be accessed by searching. The problem appears to be solely that you can not look up all of the artists and albums in the subdirectory if you trying to make a selection of music to listen to.I called this into Sonos support 7-10 days ago. No change as of today (12/5). I appreciate that Sonos may need to engage with Amazon to resolve. Are other users experiencing this again? Please post if you are so we can help move the issue forward to resolution. Thanks all.

See the attached pic. This is in the Sonos app for macOS. Notice that the letter headings skip from “T” to “W”. In the “W” group is an artist starting with T, followed by U, V, etc. 

I’m having an issue with my arc and surrounds when I start music using Alexa. I have a number of Sonos speakers:surround upstairs  bathroom play 1 basement play 1 Arc+300s+sub Living RoomWhen I create an Alexa group with all four and say Play “name of the group,” I can see in the Sonos app that all four have been triggered to play. The problem is, it’s only actually playing on the first 3.  I tried a separate test where I asked Alexa to just play it on #4. Again, it looks like it’s playing but there is no sound, even when I crank it to 100. Now, if I do the exact same thing and start a song either individually on #4 or as a group

Pandora unable browse. All other apps work fine.

We recently moved but took our existing wireless network with us - no changes to wireless configuration. Since move Sonos music pauses frequently for 5-10 seconds and sometimes skips.  It happens from multiple iPhones. Ping testing is normal for latency with minimal timeouts.  Wireless speed is over 1400 Mbps to the gateway.  No other signs of interference or latency.System is one playbar with sub grouped, and two Play:3 units.  Pause happens on all of them regardless of playing mode.  Any thoughts out there?  

When I open the app on my iPhone sometimes it only shows one of my roams saying the other is powered off.  But it doesn’t show the other speakers, arc. woofer, 2 rear and 2 move.  Sometimes they’re there, sometimes not. I spent over an hour on chatting the other day, so long that my phone needed charging. It was working but a few hours later it isn’t. The tech wastes your time plugging and unplugging and reregistering and other nonsense.  But a day later the problem is back. The speakers come and go.  I can play music on the Roku tv which uses the arc, sub and back speakers but on the phone they’re not there.  It is getting to the point where I have to admit that I wasted almost 3 thousand dollars on a system that is unreliable and sonos can’t fix it.  Unplugging some of the speakers, which the tech makes you do, are behind heavy couches. I’m and old man and its hard to move these big heavy couches and harder still to get the plugs back in. Used to love the system but now it sucks .

Hello, I’m French.I've just bought a new SAMSUNG A23 5G phone. I downloaded the SONOS S2 application from the Play Store.  I click on "Add to an existing system". It tells me: "Connect this mobile device to the Wi-FI network to continue." OK....and nothing happens. But I'm connected to WIFI.How do I proceed?Thanks for your answer. 

Hi, I added a stream that I wanted to listen to through TuneIn My Radio Stations, then added it to My Sonos.But I got the URL wrong. I went back into TuneIn to delete the station, which I did BUT I failed to check “delete from My Sonos” also. It’s disappeared from TuneIn but is still sitting in My Sonos. When I try to delete it from My Sonos, the operation fails, with an error message, “unable to remove station from my radio stations”.I tried adding it back to TuneIn, but that didn’t help.Any suggestions for how to remove this from MySonos?Thanks!

Recently moved, brought my Gen 1 play 5's but forgot my connect. What else will run the 5's? Gen 1 Beam ? Don't want to buy another connect as I have 2 and the Amp on the other side of the country. I use tidal for music.ThanksSteve

System: Arc, 2 beams (Gen2)on additional TVs, 2 ERA 300, 2 ERA 100, Play 1, Sub (Gen2)Volume blast for a second or two, Sonos System goes dead then restarts in 30-45 seconds at set volume. Scares the * out of any listeners. Any suggestions?Thank you  

I can’t tell when I’m searching for artist if I’m searching in Spotify or something else. Many of my searches come up with nothing

Good morning.I have an amp that I connect my cell phone to.If I listen to Spotify (having a subscription) on my mobile phone I don't have any type of advertising that interrupts my listening.instead if I connect it to the amp advertising takes place.does anyone know why?Thank you

Another 12 months has passed and still no sign of access to Radio HD in Australia!@Sonos, when are you going to make this available downunder?

I spent quite some quite creating a large holiday music playlist a few years ago (probably before the switch from SONOS 1 to SONOS 2? not sure...); that list still appears - and I can ‘see’ all names / tracks that are part of the list.However, when trying to play the tracks, I get the above message ‘the associated account was not found on your system’ !?So - not sure what’s going on here.1 - I have never created / used more than ONE SONOS account (so the message, at face value, does not make any logical sense? - The playlist CAN ONLY BE ASSOCIATED with the same account I am using now - and:2 - again, I really don’t know enough about the technical background here - but - if I can ‘see’ each and everyone of these tracks, albeit with a funny struck through circle in front of it, then I assume that the associated info (i.e. source of the track / album etc.), so the coordinates for SONOS to find the track, are still there.  Isn’t that what makes up a playlist?

The Sonos XM Sirius goes to the US website and doesn't recognize my Canadian login. So I can’t reauthorize. Sonos changed something because I’ve been using Sirius XM Canada for years/ Is there a work around or fix?

When playing music using the Plex app on my TV it sounds terrible -  almost as if I'm only hearing one channel and the system isn't sending any signal to the rear surround speakers.The TV is brand new ULED Samsung.In the 'About my System' section:When its working properly from the Sonos app on my phone it says nothing regarding audio in. .When playing from the problematic Plex TV app it says it's Dolby digital 2.0I have a sonos beam and 2 x play ones (all gen2)The audio is fine if played from Plex in the Sonos app from my phone.

Is there any plan to include my personal library in the new search? I have a large library, including music not on streaming services. I bought Sonos specifically because it can manage music on my NAS in the old search. I’d like to see that feature supported in future software versions.