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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 58,429 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8624 Topics
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Ryanh97Contributor I
asked in Controllers and Music services
not finding sonos

Sometimes when I go into the app it try’s to refresh but doesn’t find my system even though I’m on the correct WiFi network. Then after a while, it will say “unable to connect to Sonos. Let’s fix it”.  does anyone else experience this and are there any preventions/fixes?  

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Ken_Griffiths
2 years ago
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Sebastian-DEContributor I
asked in Controllers and Music services
Spotify advanced playlist

Hi. How can I use the new Spotify Playlist functions in the Sonos App? I’m talking about the new Spotify playlist feature where a Spotify artificial intelligence supplements the current playlist with additional songs automatically. This function is not able in the Sonos App. And vice versa the volume fine tune slider from the Sonos App is not available in the Spotify App 😞

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Mr. T
2 years ago
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robokittyEnthusiast II
asked in Controllers and Music services
with new S2 app I get stuck in "not connected"

Recently the iOS S2 controller app was updated. In the past if a device was unplugged, it just didn’t show up. Then when you plugged it in it would be found. It was like this for ages, with S1 also.Now if you unplug a device it shows up as “not connected”, and even if you plug it back in it remains “not connected”. There is now a lengthy process to re-connect.Luckily for me, for now, the S2 controller on the PC still works the old way – I can unplug and re-plug. To add insult to injury, it also says it can’t find a Sonos Connect. Well, I decommissioned that a year ago, and of course it isn’t supported by S2 anyway. The fact that it spends many minutes trying to reconnect to it is annoyingI went to the web page, and it listed all my devices correctly, but said they all needed to be update to make the S2 compatibly. But that is clearly not true either – I have used all my device with S2.Regarding my main problem, the “not connected” when I turn something off. I know Sonos has always reco

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buzz
2 years ago
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TomeuContributor I
asked in Controllers and Music services
Separar un sistema en 2 casas

Hola! Tengo un sistema sonos que inicialmente se instaló todo en una misma casa… Ahora necesito separar 2 dispositivos que se queden en una y otros dos que se han trasladado a otra… pero no encuentro la manera de hacerlo… alguien sabe cómo?

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J
2 years ago
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KbdbContributor I
asked in Controllers and Music services
music selection ignored

Sonos devices not accepting selected music choice. Plays random tracks instead. 

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K
2 years ago
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DavePBContributor I
asked in Controllers and Music services
Queue not in use on Sonos App

I am using the Sonos app on my Ipad. When I try to access my Queue, it says “Not in Use”. I can’t seem to find a way to get access to the Queue, Any suggestions?

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G
2 years ago
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Geez1Contributor I
asked in Controllers and Music services
group non-Airplay products enabled but not working

Hope someone can help - none of the other similar topics seemed to work for me.i have a play3 fully up to date and working fine through clunky S2 app. Purchased a oneSL for the next room, specifically so I could group them and play to both simultaneously via airplay. The One also works fine on its own via airplay.I can enable the “group non-airplay products” slider, but playback still only comes from the One. Note: in the Airplay selection menu on iOS, I don’t see any different group to choose for playback (should I?). It just says Dining Room, just like it does when the grouping option is disabled.i removed my 5ghz network so both are on the same 2.4 ssid. Both units are well within range of the router; extremely doubtful this is a network issue.And so I’m out of things to try at this point. Any suggestions would be welcome.thanks! 

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Airgetlam
2 years ago
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Wfdeac23Contributor I
posted in Controllers and Music services
Niagara support?

I use Niagara launcher but the media widget controls do not work.  Does Sonos support proper media controls?  Every other media widget works fine.  This is from the Niagara support docs...  ask them if they can support transport controls & implement proper media sessions (e.g., you can share this Medium article).

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buzz
2 years ago
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tw17Contributor I
asked in Controllers and Music services
Sort Spotify Playlist by Recently Added in Sonos App

Is there a way to change the order of songs in spotify playlists as they appear in the sonos app?I’d like the newest added to appear at the top.I’ve seen similar requests on this community forum where the response has been to pass the feedback / request onto the development team. But those posts seem to be from 4 or 5 years ago.Any progress made on making this option available which I just can’t find?Cheers!

8322
controlav
2 years ago
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LeoniemayContributor I
asked in Controllers and Music services
blocking artist

I don’t want to listen to Kanye anymore how do I block hi. From my algorithm in the Sonos app

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G
2 years ago
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mattdanContributor I
posted in Controllers and Music services
Changing the name for a share in music library

I have my music stored on a NAS and share names appear as the full server path for that share. Any way to change the display name to something more simple? You can’t even distinguish between shares because the path name is too long

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Stanley_4
2 years ago
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hsutherlandContributor I
asked in Controllers and Music services
Current Song Pointer in iTunes Playlist

Hi -Successfully imported iTunes library and playlists.  However, it seems that each time I start the playlist, it starts from the beginning.  It does not appear to be maintaining a pointer to the last played song and then pick up from there. 

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H
2 years ago
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devrinjeckContributor I
asked in Controllers and Music services
SONOS S2 App Incompatible Software Versions for All SONOS Products

I updated the SONOS S2 App to the latest version 14.20 yesterday and soon after, some settings were disabled. The message says “The version of the app you’re using isn’t compatible with your Sonos system, so some settings have been disabled”. Then for one of the rooms, the icon on the right side for room is now showing a wrench and when clicked, it goes to check for system update. I can’t use that room for anything except for TV and using remote control for volume. Anyone else facing the same problem and how to resolve?  Right now I cant add or remove anyone of the products.  Tags below are products that are in my current system.

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G
2 years ago
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Thomas HussakContributor I
asked in Controllers and Music services
apple music radio stations gone

I can’t seem to find the Apple Music radio station any longerApple Music works fine besides thatThomas

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Corry P
2 years ago
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Frankh828Contributor I
asked in Controllers and Music services
4 Wifi Connections showing for 3 Sonos devices

I’m setting up Sonos in a new house starting with a Sonos ARC and 2 and 2 roams.  I’m using a SONOS ARC for the first time and in setting up the new network noticed 4 Sonos connections listed in WIFI.  The 2 Roams, The ARC and something called Sonos Home Audio System.  Everything seems to operate ok but  does anyone know what device the Home Audio System is?

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Corry P
2 years ago
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pletseContributor I
asked in Controllers and Music services
Sonos Beam (gen 1) - music from NAS - Error 701 on 'recently played'

Hi guys Is there anyone who can think of a solution for my problem:I use my Sonos Beam (gen 1) for playing music from my NAS. I recently updated my NAS from a Synology DS216play to a Asustor AS6704T (I have the issue on both NAS). On the NAS I have an UPNP-server with a user “sonos” that has read-rights on the shared folder “Music”.Music plays fine if on the Sonos app, when I browse to the folder and tap on a song. Whenever I try to play a song from the “recently played” list, I get the famous 701 error.I’ve rebooted every device (Beam, Smartphone, router) I’ve given the user “sonos” on the NAS read/write-rights, and still I get the error What else is there that I can try to get rid of the error 701 ?I thank you in advance!

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Airgetlam
2 years ago
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Cali PersonTrending Lyricist I
asked in Controllers and Music services
Using Airplay group w/o turning on TV

Hi...I just set up a new ARC in my living room and have surround with two Ones. However, now when I play music through AirPlay on the group, it just just play on those three speakers—it insists on also turning on the TV and showing what is playing on Spotify. It adds about 20 seconds to the process and it’s annoying to have the TV on when I just want to listen to music. Is there a solution to this? The TV is a Sony Bravia connected to the ARC through e-ARC HDMI. Thanks in advance.

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C
2 years ago
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salsafitz56Avid Contributor I
asked in Controllers and Music services
Libby Constant request for Reauthorization

Many times when I open or return to Libby, I am asked to reauthorize my account. Very annoying especially since the 8 digit number is erased if I switch app to verify. What gives with the constant reauthorization? 

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F
2 years ago
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Jerry93022Contributor I
posted in Controllers and Music services
Lutron Pico's cause playlist to stack

I know this question keeps coming up, but with no resolution. Lutron blames Sonos and Vice versa. There must have been a partnership at one time for Lutron to developed a product that can send commands to Sonos. Why can’t Sonos and Lutron work this out without just leaving dis-satisfied customers?  Please provide a solution rather than lip service of calling tech support. It is a complete waste of time.  we need playlists to be cleared when a new playlist is selected from the pico. Simple code change in the code that shakes hands with Lutron.

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buzz
2 years ago