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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,163 Topics
  • 51,452 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7163 Topics
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joshpetchContributor II
asked in Controllers and Music services
Amazon Music in Canada

I haven’t been able to connect my Amazon Music Unlimited to the Sonos AppWon’t let me browse.  I believe its because when I add it on the app, it defaults to the US Amazon (.com) and not Amazon Canada (.ca) which is who I pay for Amazon music Is there a way to fix this so I can browse and play music through the Sonos app?

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J
1 year ago
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PantouffeContributor I
asked in Controllers and Music services
My Sonos app

I can no longer access any key Sonos settings – Account, System, Services & Voice are all greyed out on my Android phone. There has been no changes to my router. It just stopped working. Alexa is still working though. 

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P
1 year ago
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SJ001Contributor I
posted in Controllers and Music services
Sonos spotify connection

This is still an issue. Why why why. I have tried ALL the remedies offered everywhere to no avail. HELP.  

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S
1 year ago
SarahN
SarahNHeadliner I
posted in Controllers and Music services
15.2 Update notes

There will be an interesting addition to our Apps soon via this latest update - We’re rolling out a new WiFi signal strength feature over the coming weeks.When connected to a WiFi network, your Sonos products will now show their WiFi signal strength in the Settings tab of the app. Additionally, you can now find detailed networking information for a Sonos product connected to your WiFi network.Wonder what the SonosNet products will show? Nothing?

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1 year ago
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fredrickhwContributor I
asked in Controllers and Music services
How do I play a playlist from a media server like Media Monkey?

I am running Media Monkey 5 (MM5) on my laptop and have enabled both MM5 server and library.I am using the Sonos App on my Galaxy S22 Ultra and on my laptop.In the Sonos App I can see both the MM5 Server and MM5 Library including all my music and playlistsI select the MM5 library, then select playlists, then choose a playlist, and can see all the songsAt this point the only option I have is to add the Playlist to My Sonos or individually add each song - 1 by 1 - to the queue.What the heck am I missing?  Why can’t I simply play a playlist from my MM5 server or library in Sonos? Why is this hard?If I choose a playlist that is saved on my phone I immediately get 2 buttons on top that let me play it or shuffle it.  Is there a way to play a playlist on Sonos from a media library or media server?

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Corry P
1 year ago
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RaportistoContributor I
asked in Controllers and Music services
Sonos starts playing by itself, continued

So today I’m away on a business trip to Germany. I’ve got my Macbook, Ipad and Iphone with me. My wife texts me saying that the Sonos speakers out of the blue started to play music. Quote “it sounded like Muzak. Not like the kind of music you like to listen to”. She then checked her phone to see if she accidentally set something off. But then she found out she only had the outdated version of the Sonos App and no password.For music streaming I use Apple Music.This does raise the question of how this at all is possible.Any thoughts.

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Airgetlam
1 year ago
Guyincognito76
Guyincognito76Prominent Collaborator I
asked in Controllers and Music services
5.1 surround Apple Music

Don’t Atmos tracks from Apple Music play in 5.1 from the Sonos app (with a gen 1 Beam) like they do through Apple Music on the Apple TV?

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Guyincognito76
1 year ago
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PastorWynnContributor I
asked in Controllers and Music services
Apple Music Classical addition

Is it possible to Apple Music’s new “Classical” app to the Sonos system?  Currently, I’ve only been able to add it to my iPhone.  

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Ken_Griffiths
1 year ago
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James_84Avid Contributor I
asked in Controllers and Music services
Sound level when creating a group

HiWhen creating a group, is it possible to have the added speakers join at the same volume?For example:I am listening to the lounge, at say volume 20, and want to add the kitchen.At the moment, if I add the kitchen and it’s been previously played at 50, that’s what it will join the group at, rather than the desired 20.Thanks in advance.

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J
1 year ago
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Vinyl RioContributor I
posted in Controllers and Music services
Line in Not Displayed on App

I have my turntable hooked up to my 2nd Gen Play 5 and only one channel is displayed on the app, previously both channels were displayed now the Left channel states its Disconnected, I still get sound out of the left channel but the app has it as disconnected.  I’ve unplugged the Play 5, put a new cable on the turntable and nothing has changed, any clues on how to fix this. Thanks, Rio

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1 year ago
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CHETAN971Contributor I
posted in Controllers and Music services
sonos radio just showing featured and browse radio

Hi, I live in Dubai, United Arab Emirates and recently I have purchased Sonos move. When I login on to the Sonos app on my iOS device and go to Sonos radio. I just see featured list and browse radio. I do not see Sonos presents or sonos stations. I see under the support section of availability of Sonos radio in United Arab Emirates. So this should not be a problem. What do you think is going on? 

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Corry P
1 year ago
Shammy13
Shammy13Contributor I
posted in Controllers and Music services
Sonos Radio HD

I was just curious with the release of the Sonos Arc and now the all new Era 300’s. When will spatial audio Dolby Atmos come to Sonos Radio HD?

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1 year ago
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BMurphy28Contributor I
asked in Controllers and Music services
Sonos Won't Connect To Music Folder on MacOS Ventura

I have the Sonos Controller for Mac V 15.1.1 running on a MacBookPro M1 Max with Ventura V13.2.1.  I can not connect my music library on the laptop to Sonos. What I’ve done to set it up - In System Settings, I have “File Sharing” ON and in Privacy I have “Files and Folders” set to allow Sonos access. Under Sonos Manage/Music Library Settings/ , I select (+), select “Another Folder of Disk Connected To My Computer ”, select my Music folder,  get through all the setup questions, and then I get an error saying “Sonos was unable to add the music folder”.  I have restarted my laptop and Sonos multiple times between setup changes.  But still no connection.  Help!

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1 year ago
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peterltaskerAvid Contributor I
asked in Controllers and Music services
S1 system adding new libary on a NAS results in Access Denied

The main SONOS network in my house is S2 and connects to a music library on my Terastation NAS.  I am using my old S1 Sonos amp in the garage and cannot get it to connect to the same NAS music library.  When I add a new Library on the S1 system, using \\192.168.1.***\Music, I get the invitation to add the user name and password, however after adding the correct UN and PW the response is  - Access to the shared folder “\\192.168.1.***\Music is Denied.   Both the S2 & S1 systems are on the same LAN. Any help would be appreciated. 

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Airgetlam
1 year ago
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StephenEdgerContributor I
asked in Controllers and Music services
SONOS library not updating (WD My Cloud Home)

I have a 3tb My Cloud Home NAS with music, videos, and photos. The music was installed (CD rips) via iTunes. I have connected the SONOS app to find the “iTunes Media” folder on the NAS by adding the My Cloud Home as a Music Service (as per guidance on the SONOS site). However, when I now change details in iTunes (e.g. add an album, change artist name, delete an album), the library on the SONOS app isn’t updating.I read a post about recycle bin issues but there is no recycle bin set up on my My Cloud Home.

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1 year ago
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nickpmaContributor I
asked in Controllers and Music services
Cannot disable usage data sharing on Windows app

So just got the Sonos Era 300 and installed the Windows app.Aside from the fact that the Bose app is definitely better, I don't like Sonos collecting my usage data.So I tried turning it off:Open the settings Go to Additional Usage Data Uncheck the checkboxBut there's no save or apply button. So next time I open the settings, it's still checked.I don't think this is legal, and I already find it very dodgy that it's set to enabled by default.Any way to turn this off?

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UKMedia
1 year ago
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User68117Trending Lyricist I
posted in Controllers and Music services
sonos and spotify duo

HiI have spotify duo and want to play at home, but at the same time my wife on spotify app (android)when out . It always cuts out. How do I register two (duo) spotify accounts on the songs?Please adviseThanksSteve

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Corry P
1 year ago
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GarethHoltContributor I
asked in Controllers and Music services
S2 Android app keeps closing

Every time I try to access the System option in settings, the app just closes.This started happening a couple of weeks ago.App is version 14.20.1Build 70436090Phone is  Google Pixel 3 on Android 12I’ve restarted the phone but it didn’t help. I haven’t yet re-installed the app. 

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1 year ago
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mikek13Contributor I
posted in Controllers and Music services
BBC Sounds - how to play non-live content?

I think I must be being thick… but how do I play BBC sounds output from history, ie any BBC Sounds material other than live radio?  It’s trivial on the web - you just pick what you want from the schedule - but I can’t find the schedule in any of my Sonos apps.Please point out where I’m being stupid, please.

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controlav
1 year ago
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IidukkiContributor I
asked in Controllers and Music services
i can access my friends system remotely

Hi,I was at my friends house and connected to her system. When I returned home and put on music from spotify it started playing in her house over 200km away.  this has also happened in my house once when my friend from another side of town tried playing from her spotify at home. how is this possible since they were not in the same wifi? 

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Airgetlam
1 year ago
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cdgatti1Contributor I
asked in Controllers and Music services
How to download S2

My S2 app on Mac OS locked up do I deleted it planning on to reload the aoo.  Where is the app available for download?

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1 year ago
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zhao.liContributor I
asked in Controllers and Music services
Is Sonos able to add "YouTube Music"'s "Brand (limited to YouTube)" account as a "Service"?

Hi Folks 👋I’ve been able to add Spotify and my personal YouTube Music account as a Sonos Service just fine.However, when I try to add a YouTube Music “Brand (limited to YouTube)” account, I get the attached “Access Blocked: Authorization Error” message.I noticed that this only happens when it’s a “Brand (limited to YouTube)” account, but a regular “Brand” account or a regular personal account, I am able to connect as a “Service” just fine.  Please see the attached screenshot of the different types of “Brand” accounts.Is this a bug or is it an intended behavior?  Or is there a work around to this issue?Thank you for your time 🙏  Error MessageDifferent Types of Brand Accounts 

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Z
1 year ago
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KosEnthusiast I
asked in Controllers and Music services
‘Search’ works… only after restart of app

When - a few times per week - Sonos produces zero search results I restart the Sonos app (iPhone) and then it works again. Been like that for a couple of years I guess. No big problem… Is it just … streaming life?

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Corry P
1 year ago
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bal_harmanContributor I
asked in Controllers and Music services
S2 App List Flickering and Jumping to Top

I have been having issues with the S2 app for over a year now.  It’s intermittent.  It happens on both my iPhone and my wife’s - connected to same sonos system. The issue is on speaker list - if I scroll to bottom of rooms then it jumps to top.  The same issue is seen on system information screen - same thing but you can see the data flickering.  It also happens if you search for song and expand Spotify list - it jumps back a screen. I have tried resetting app, reinstalling etc.  it happens more often than not.  Anyone got any ideas?

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Corry P
1 year ago
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JschulzContributor I
asked in Controllers and Music services
How do i add another user to a Sonos account?

How do I get added as a user on my boyfriend’s Sono account? 

2
106rallye
1 year ago
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