Long time SONOS user that has reached the breaking point.  Ever since I downloaded the May release my SONOS system has been garbage.  Very frustrated.  I cannot figure out how to play music from a folder that is on my NAS.  This always worked before and was the reason that I started with SONOS in the first place.  Also, the latest issue is that I log into SONOS app on my Android phone and I get a message that says Software Update is required.  I click on ‘Start Update’  and the phone says that it is checking for updates and then says ‘Your SONOS system is up to date’.  I click on Done and I am back to the ‘Software update’ and I go through this loop over and over and there doesn’t appear to be aby way out of it.  I did hit ‘Submit Diagnostics, and the case number is ********** if that helps.  I am completely lost at this point.

Moderator edit: Diagnostics number recorded and removed