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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,132 Topics
  • 55,626 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8132 Topics
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N_StuContributor I
asked in Controllers and Music services
Unable to access NAS Music Library from Some Sonos Devices

I am running an S1 system on a new Studio Mac and my music library is on a Synology DS 1522+ Nas.  I have enabled SMB1 and NTLMV1 and used a separate login to the NAS just for the Sonos.  However, I have two ZPs, a Connect and Connect AMP that can not play music from the library.  The message is access denied.  However, I have a Play 3 that works, a One SL that access the library just fine.  I also have a newer Sonos Port (running in S1) mode that also can access the library.  Note that the devices that can’t access the library can stream my music services on Sonos just fine.  I have checked my logs and firewalls and do not see any issues of blocking the IPs of these devices or anything else.   Any help is appreciated!  Stu

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9 months ago
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pie24Contributor I
posted in Controllers and Music services
sonos changes sequence of songs from spotify

When playing a spotify playlist in S2, Sonos changes the sequence - in spotify i see last added first, in Sonos first added. This is highly annoying, but did not find a setting in Sonos to change that. Ans advice? Thank you

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9 months ago
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Msbrand5Contributor I
posted in Controllers and Music services
how to keep music playing when I leave

Music shuts off when I leave home. I would like it to keep playing. 

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9 months ago
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greiswigContributor I
asked in Controllers and Music services
set up S1 on a different phone

Hi, all,I recently inherited a system of Gen 1 Play:5s and a Connect amp. I struggled a bit to get things set up, but Sonos support was extremely helpful! The S1 app on my iPhone and my iPad both see all the devises.Now, however, I wanted to add my wife’s phone, an android. When you first fire up S1, it gives only two options: build a new system or join one. I can choose “Join an existing system,” and get to the stage where I’ve pressed the two buttons on a nearby device for her phone to look for, but it never gets beyond that point. Eventually the device times out.Any suggestions?

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G
9 months ago
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philippusContributor II
asked in Controllers and Music services
Renaming my SONOS 1 speakers using ONLY the app!

I would like to rename my speakers just using the app itself.I have 2 SONOS Play 1 speakers set up and they work just fine, but their “names” do not reflect their “location” I’m using the SONOS 2 Controller and the software was just updated about an hour ago.So I’d like to do this WITHOUT using THE FOLLOWING: “alexa” (she doesn’t live here...)“iCloud” ( it was never set up...I don’t use it)“Apple Home” app (Do not want or need it) Like the subject line says: “just using the app itself.”Help!tHANKS

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Airgetlam
9 months ago
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Ben BurContributor I
asked in Controllers and Music services
i don't see all my music

I would like to know why i can't see all my titles of my playlist u tube music. However i can listen it but i can't browse, i don't see them in the sonos display

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controlav
9 months ago
Spursyid99
Spursyid99Contributor II
asked in Controllers and Music services
I can no longer see new additions to My Music personal cloud

I have had my domestic Sonos system for the past decade, linking to a steadily growing digital music folder on a Seagate NAS.  I have the app loaded on a Samsung S23 Ultra, an HP All in One operating WIN10, an MS Surface Pro running WIN11 and a Kindle Fire.In January I added seven albums and although I can see that they are in place, in the standard WMA format, with all supporting data as required (Windows Media Player is my main ripping tool) Sonos is NOT seeing them no matter how many times I do a Music Library Index update.I went online and saw that there is a track count limit (65,000), I am at 26,100...I saw there was an unspecified memory limit and had a look at my file sizes, deleting a number from my registry where they appear to have been too large by comparison to other similar recordings to free up memory but that made no difference.I deleted and reloaded the app on all devices, and have ordered the Library update from each controller separately. None has worked to give me a

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Jamie A
9 months ago
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nahiri15Contributor I
asked in Controllers and Music services
Accessing one NAS drive (WD MyCloud) from two locations

I’ve been having quite the time trying to figure out how to configure and set up Sonos to work both locally (on the network that the NAS drive is on) AND remotely (another location with Sonos speakers on a different network). It appears, from what I can tell, that this *should* be possible, however I can’t seem to add the music library when I’m on a different network. I have a hunch it may be an issue with the NAS drive’s configuration, but I’m still investigating. However, I just got off the phone with someone from Sonos support, and they told me that it is *not* possible to access a NAS drive remotely (from a different network than the drive is on), even though I referenced this article from the support site multiple times along with Community threads, which all appear to indicate this should be possible. So: Is it possible to connect a Sonos system on one network to a NAS drive that is on a different network?  Is it possible to have two locations with different networks use the same

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controlav
9 months ago
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casbarTrending Lyricist I
posted in Controllers and Music services
Planet Rock Radio cuts out.

Have a plantet rock subscription and use the radio app. All stations seem to cut out and then restart. It doesn’t happen on Tunein radio. I have just connected my atmos with an ethernet cable to the router, which is only 4m away as I thought it might be a wi fi issue. But its still the same.

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9 months ago
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emaitch1955Contributor I
asked in Controllers and Music services
Lost library

I tried to use my Sonos library recently and found it had disappeared. Efforts to replace it with the original are not working despite Sonos’ instructions to my mobile being followed. Anyone else have this problem ?

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9 months ago
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fartymcgasbagContributor I
asked in Controllers and Music services
Sonos stops playing Spotify commercials

I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on. 

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Airgetlam
9 months ago
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Richardkhunter67Contributor I
asked in Controllers and Music services
Microsoft Defender causing problems

after so many years of enjoying Sonos in my house, Microsoft Defender has rendered my system basically useless.  Does anyone have any suggestions! ?  

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106rallye
9 months ago
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SweepyContributor I
asked in Controllers and Music services
Enjoying Dolby Atmos music direct from Apple Music App

Hello all,I have an Era 300 and I seem to remember reading somewhere (here maybe?) that you only enjoy Dolby Atmos/Spatial when you stream Apple Music via the Sonos app?Firstly is this true?I ask as the actual Apple Music app is better set out (in my opinion) and feels more user friendly.  For example in the actual/direct Apple Music someone at Apple (presumably) has created a playlist with the songs performed at a concert, just as an example….When using the Sonos app to access Apple Music it’s not as well set out, user friendly and misses the nice touch I detailed above along with other niceties…..The Sonos app seems to dip into Apple Music and I prefer the actual Apple Music app…By streaming via WiFi from my iPad, using just the Apple Music app am I losing lossless/Dolby Atmos/Spatial that I can only enjoy by using the Sonos app version of Apple Music?Thanks in advance….. 

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9 months ago
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ONESPRIGGANContributor I
asked in Controllers and Music services
Sonos was unable to add the music folder. Reason: Unable to add the shared folder "\\COMPUTER\Music" to your music library (1002).

I have been getting this message when I add music locations on folders that have say 100+ or more albums in it.  I do not get the error when I link file paths that are smaller (less than 100 folders/albums) so i don’t think its any find of firewall issue.  All the music files are on a secondary internal hard drive (not on the main ‘C’ drive).  Seems like some kind of timeout issueI am using the S2 app on a Windows 11 machine and have a variety of speakers connected (Era 100, Play1, Sonos One). 

64448
Stanley_4
9 months ago
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ledzep1Headliner I
asked in Controllers and Music services
Update failed ios sonos app

HiFor the last 3-4 system updates I get update failed message, what’s weird is if I then click try again it says no update available, but the system info states the latest update did indeed install.Im on iPhone 15pro with latest software and have a Sonos arc and sub.Im getting the updates it seems but the failed message at end of updates is getting annoying, is this a bug?Anyone else get this issue? Thanks 

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Schlumpf
9 months ago
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Jim in OaklandContributor I
posted in Controllers and Music services
Please stop ads for Alexa

Sonos recently started playing an ad for Alexa EVERY TIME I TURN IT ON!!! This is infuriating!!! I find this intolerable. I hate Alexa and don’t want to be interrupted every time I use my system. I did not sign up for Ads when I bought my system. WTF!!! Knock it off. to be clear these are NOT radio ads. 

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9 months ago
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binaurasaurContributor I
posted in Controllers and Music services
Sonos Radio HD and iHeartRadio ads

I subscribe to Sonos Radio HD, and it would be great to not have the Sonos intro ads when starting iHeartRadio stations.After it was announced that TuneIn would go away, I moved over to iHeartRadio for streaming local radio stations. That’s fine except launching a station always plays a Sonos ad (“Hands free is now worry free…”) plus the stations own stream intro/ad, so it usually takes a good 30s to get going.Of course can’t control the stream’s intro, but shouldn’t being a radio subscriber be enough to skip me the Sonos plug? It’s just annoying to hear the same thing multiple times a day, and also inferior to the previous TuneIn experience.

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9 months ago
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Chris SchwarkContributor I
asked in Controllers and Music services
Presets don't play right station (android app)

About 20% of the time, when trying to start a music stream from off / not playing, when selecting a preset streaming station or streaming station from “recently played” within the android app, the Sonos will instead play the streaming station that was last playing earlier in the day.  The icon / graphic is for the selected station, but when you listen, it’s not the station displayed or selected, but rather the last one played earlier in the day. I also have an iPad with this app / PC, but rarely use them, so can’t 100% tell if this is android app related or sonos related (irrespective of app OS).   Anyone else have this issue?  Eventually I can select the stream again (via presets) and after 1-2 it will play the intended stream, but since the icon is always the selected one, you have to wait to hear if you’re actually listening to your intended station.  Been happening last few months.The Sonos speakers I am connecting to don’t matter (I have home surround (play bar, sub, 2 play 1 surr

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Airgetlam
9 months ago
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Kjetil57Contributor I
asked in Controllers and Music services
limited disruption of communication

Experiences time limited disruption of communication between sonos and apps, both Spotify and radio app. Any suggestions? 

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Stanley_4
9 months ago
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Kkramer74Contributor I
asked in Controllers and Music services
advertisements on a non-advertisement Sonos plan

I believe I am signed up and paying Sonos extra not to have advertisements interrupt my music listening, however as of late about every 15 minutes an advertisement pops up ruining my music listening pleasure. How do I stop your advertisements? I really hate this distraction. Irritated Sonos Listener

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Bumper
9 months ago
pkazmercyk
pkazmercykAvid Contributor I
asked in Controllers and Music services
Sonos and Apple Music Very Inconsistent App Behavior

While I have the Sonos app installed on my Mac (OS 13.6.3), I still prefer using Apple Music to play through my Sonos speakers. In order to do that, I go to Settings > Sound > Output & Input and select my "Office" speakers (Era 300 stereo pair). In Apple Music, I go to the AirPlay icon in the upper right and select my "Office" speakers there also. Lastly, I go to my Mac's mennu bar and select my Sonos speakers from the Sound Output pull-down menu. However, if it works at all, playing to the Sonos speakers using Apple Music only works for awhile. If I'm away from my desk for awhile, if I stop playing music for awhile, or I change artists or playlists, it usually stops playing through Apple Music altogether. Instead, if I hear anything at all, it's through my Mac's built in speakers. 9 times out of 10, I resort to playing through the Sonos app, which works, probably 80% of the time.I don't dislike the Sonos app. It's just in terms of playlists and artists, Apple Music is superi

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Corry P
9 months ago
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Rack 2 RoamContributor I
posted in Controllers and Music services
Sonos stops playing on commercials

Please fix this issue.I have had this system for 2 years and we use it for a retail store, we have had several customers comment on how good it sounds. At this point I need to cancel Sonos and move on because it is failing to keep playing and it seems Sonos is not doing anything to repair the issue. I completely reset the system and it worked for 2 days and now it is back to the same problem. Stopping on commercials 

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TaniyaMukherjee
10 months ago
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Mister BOContributor I
asked in Controllers and Music services
Deezer sur Sonos

Bonjour, depuis quelques mois en utilisant Deezer via Sonos la lecture du début de chaque morceau est totalement instable, la chanson s’arrête puis reprend et le son navigue en toute les enceintes et les pièces. A priori cela ne vient pas du Wifi. C’est catastrophique. J’ai noté que d’autres utilisateurs avaient les mêmes soucis. Avez vous une solution technique? Merci. 

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Ken_Griffiths
10 months ago
The Krollmanns
The KrollmannsTrending Lyricist I
posted in Controllers and Music services
Some WMA files are not recognised and indexed by Sonos

Our music library contains many WMA files, most of which are recognised and indexed by the Sonos app properly. Some WMA files are however missing from the library, even so they are recognised and played correctly by other apps, e.g. Windows Media Player or VLC.We’ve already checked all the suggestions in the article “Missing tracks or albums in Sonos music library”, and the missing WMA files contain all the required metadata, like artist, title, track number, album artist and album title.Is there anything in particular that needs to be present in a WMA file for Sonos to accept it, or that prevents Sonos from indexing it? What do we need to look for? What requirements do WMA files have to meet to be compatible with Sonos? Happy to provide examples of files that work and don’t work, if that helps.

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The Krollmanns
10 months ago
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EbizboyContributor I
asked in Controllers and Music services
Spotify playlist size limits

Is there a size limit for Spotify playlist to be played using the Sonos app? I have a 9,000 song Spotify playlist that I have added to My Sonos but it won’t play.  I get an error message that says the song cannot be added to the queue.  I have other, smaller, Spotify playlists that play fine. 

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Bumper
10 months ago
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