After the May update to the SONOS app (S2), I was able to update my Playbar to S2 software. However, now S2 cannot see the device. What can I do? Must I redo the reset and updates?
About My System (collected from S1 app after updates, which can see the device but says it is an S2 device)
Sonos App Info
Version 11.14 Sonos OS S1
Build 572150280
Sonos ID unregistered>
Associated Product
192.168.1.198
Sonos System Info
Playbar: Playbar
Serial Number: ******************
Sonos OS: S2
Version: 16.2 (build 79153290)
Hardware Version: 1.9.1.10-2.2
Series ID: A100
IP Address: 192.168.1.198
Audio In:
WM: 1
ОТР:
Moderator edit: serial number removed
Best answer by richardh9935
SONOS updated their controller app about 5 days ago, so I tried again. Secondly, I read several helpful suggestions from Ken_Griffiths. This is what I actually did. It’s possible that I need not have done some of these steps.
Update the app on my phone.
Plug the ethernet cable into the Playbar. (Never remove it.)
Reset the Playbar (unplug power cable, hold Pause/Mute button while re-plugging power).
Light starts white then goes red.
Light goes flashing green to show it’s done.
Open Sonos S1 app and look for the system.
Log in to Sonos.
Searched for system.
It found the Playbar and recognised it as an S2 appliance.
It suggested going to the S2 app. Clicking on that option took me to the new app without having to do anything. ie no need to log in or out etc.
Sonos (s2) app proceeded to attach the Playbar, prompt me to attach it to the TV, and tune it.
Once that worked, I was able to attach the Sub (gen3).
Tuning the Playbar and Sub at that point did not work. “Something went wrong. Please try again.” I tried once more, but it failed again.
At this stage, all was working well enough that I decided to stop.
The system is working well enough. I suspect that the newer version of the app was crucial, as was maintaining the ethernet connection to the Playbar.
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SONOS updated their controller app about 5 days ago, so I tried again. Secondly, I read several helpful suggestions from Ken_Griffiths. This is what I actually did. It’s possible that I need not have done some of these steps.
Update the app on my phone.
Plug the ethernet cable into the Playbar. (Never remove it.)
Reset the Playbar (unplug power cable, hold Pause/Mute button while re-plugging power).
Light starts white then goes red.
Light goes flashing green to show it’s done.
Open Sonos S1 app and look for the system.
Log in to Sonos.
Searched for system.
It found the Playbar and recognised it as an S2 appliance.
It suggested going to the S2 app. Clicking on that option took me to the new app without having to do anything. ie no need to log in or out etc.
Sonos (s2) app proceeded to attach the Playbar, prompt me to attach it to the TV, and tune it.
Once that worked, I was able to attach the Sub (gen3).
Tuning the Playbar and Sub at that point did not work. “Something went wrong. Please try again.” I tried once more, but it failed again.
At this stage, all was working well enough that I decided to stop.
The system is working well enough. I suspect that the newer version of the app was crucial, as was maintaining the ethernet connection to the Playbar.
