Sonos app can't find my system and now have two systems
We have 3 x Play 3; a surround sound system using a Sonos Soundbar, 2 x Play 1 and a sub; and until recently, 2 x Play 5 (Gen 1), all on the Sonos S1 controller. All are connected by ethernet on a BT mesh system, apart from one Play 3 which is connected wirelessly. One of the Play 5s has stopped working and after deliberation, we have just bought 2 x Era 300. We removed the Play 5s from the S1 app and before we added the new Era 300s, we upgraded to the ‘new’ Sonos app. The new app couldn’t find our existing system at all. We added the Era 300s wirelessly, the new Sonos app could find them, but not our existing system - all speakers are on the same mesh system now. We, probably foolishly, added the Eras to a new system, but now the Sonos app can’t find our existing products to add them. I understand we’d need to do a factory reset on them all in order to add them to the new system? But we’re concerned that that might not work even then, and obviously we’d lose all our current settings,
