Controllers and Music services

Installed new app and it wiped out my iTunes library, how do I get it back to play on my SONOS system?

Quiero terminar de configurar beam gen 2 y sale esos errores 1064 y 1106, por más que pongo la clave del wifi, reinicie beam, móvil y módem será defectuosa? Moderator Edit: Google Translate- I want to finish configuring beam gen 2 and those errors 1064 and 1106 appear, no matter how much I enter the wifi password, restart beam, will the mobile and modem be defective?

When playing music through the app with Spotify as the provider, the music is frequently jumping and skipping.Very similar sound to a CD that is badly scratched.No response through the app also to move the track forward, the queue was showing as empty and no music found.

Currently, only a handful of Spotify playlists show through the sonos app. Will this be fixed in upcoming releases. There was not an arbitrary limit set on viewable playlists in the old app. When will the personal music library be searchable again? Thanks

Sent by you:How to create a new playlist on Android phone for Sonos S1 version 11.14

Je n'Arrivée Plus à faire fonctionner certaines stations de radio qui apparaissent en grise et ne fonctionnent pas Moderator Note: - Translation using Google Translate I can no longer operate certain radio stations which appear gray and do not work

While trying to setup a new Sonos Amp in the new app, it won't register.  Then, you go to settings to manually register, and the app crashes….every time. App is current version and iphone running on latest IOS. This new app is absolutely horrible.  You made unnecessary changes to an app that was already easy to use and show customers how to use.  Completely unnecessary to overhaul this like they did.  If you want to give it a cosmetic refresh - fine, but this is just horrible.

Why do we no longer get icons on some music services eg  Also, this option doesn't add anything to my homepage  

I’ve had the Sonos Beam for 2 years and I love it. The Sonos app however has become a complete joke! Once you figure it out, they change it! Do the people at Sonos have ADHD?!? Can you either leave it alone or come out with an app that actually works and is easy to use?!I use the Sonos Beam for music using Sirius and with the latest app it’s very slow to load, gets stuck when trying to shut off. This latest version is AWFUL! Stop screwing around with it!

Missing the button. Cannot add stations or music. Where did it go? And yes... I have the most updated version

I've got my system up to date and using the newest iPhone app and I have an Arc soundbar.The problem I have is that the balance slider on the app doesn't do anything; when I'm listening to stereo audio it doesn't matter which way I move the slide it doesn't change the audio output at all i I need the balance to work because the left side of my Arc is very close to a wall and the right is far; even after Trueplay tuning, the audio sounds about 30% to 40% louder on the left than right and I can't fix it because the balance feature in the app doesn't work please help 

I’ve received a message in my recently updated mobile controller app (iphone13) that some of the content has failed to load and to go to settings on phone. iPhone settings appear fine. Tried powering phone on and off. 

So Relisten is showing up completely blank in the app.  No band names appearing, and although there is a search bar, the search function does not apply to Relisten.  Any ideas?  Mods could you put a ticket in for this for a bug fix?  Screen shot below.  

Unfortunately, the integration of Deezer is still fundamentally broken in the new app. This is particularly bad when trying to play “top tracks” for an artist: Search for and click on artist brings up the artist page. Going into “top tracks” there is no way to start the full play list. You can only start individual songs after which playback stops. Each page in the flow also takes seconds to loadThe new app broke a lot of functionality, but seeing how even such basic functionality is broken for weeks is incredibly disappointing. This is not Deezer’s fault - things were working before the new software version. This is Sonos pushing an unfinished app. When can we expect this to be fixed?  

I have used Deezer for several years through Sonos but recently when trying to load Deezer through the Sonos app - it wont connect. I get an error message “something went wrong, try again later” I have disconnected Deezer and tried re-connecting via the Sonos app - same error message.

The following is not intended as an exoneration of Sonos. However I know some will take it as such. That being said let’s begin….People in this Community are questioning why Sonos doesn’t roll back to the app version prior to this new release. There is a plausible reason why that may not be possible. One of the two may shock you. However if it was the execution used to launch the app update...right or wrong “it is what is.”There are two ways to execute (push out) an update:COMMIT ROLLBACK Contingency PlanCOMMIT means exactly what you are probably thinking that when executed there is no going back. Of course, its execution typically means a high level of confidence and/or that any bug (for lack of a better term) can be fixed over an acceptable time frame. The time frame to correct the issues may not be inline with customer expectations; but information is published (when needed) to outline the time-to-resolution for clients. Companies will weigh the bottom-line affects and deem them acc

May I suggest that everyone that has issues after the recent app update should contact the CEO asking for an urgent resolution.CEO, Patrick Spence, at ceo@sonos.comYou may get a stock reply, like I did, but at least it will be registered.

I’m trying to manage my account and it keeps saying I need to sign in as account owner? 

Really trying to understand if I'm doing something wrong here. But before I updated to the new Sonos app, I had absolutely no problems until now.  The new Sonos app completely broke the subwoofer on/off & subwoofer volume control I had for my Sonos Amp. Luckily my subwoofer has a lot of controls on it and I'm able to adjust the volume and the phase control directly on the subwoofer, but I absolutely need to have the ability to control that important function on the app.  Does anyone else have an issue controlling the on/off and volume control of your subwoofer connected to the Sonos Amp?  

My wife has an existing Sonos account. She deleted her app and wanted to re-install it now. When opening the app to re-connect she cannot approve the terms & conditions? What does she have to do?

How can I get my albums to display 5 across 

Ever since the new app came out, it only retained my Playbar and Subwoofer. It wiped out my Roam SL, Play 1’s and Play 3. I cannot add them back at all. I have tried resetting the app, redownloading it, as well as factory restoring all the speakers I am trying to add back. My Roam SL will add to the system but then it doesn’t show up anywhere at all in the app. My Play 1’s and 3 will just not play the tone anymore to connect to the system. I am so beyond frustrated with this. Any ideas? Thanks in advance.

The new app is an unmitigated disaster. I think on that everyone seems to be agreeing.I’ve now rolled back to the previous version on my Android phone. Its a bit of a fiddle but can be done. Its definitely worth doing. It suggest others who are frustrated with the new version do the same.

Is this problem still on the SONOS software team’s bug list to be resolved?  Has any progress been made? Prior thread below.Sonos cannot connect to USB drive on TP-Link router 5 months ago 11 replies 295 viewsG   gmendenh Contributor II 5 repliesCannot share USB audio files with SONOS v2 systemModel: TP-Link Archer C8  Hardware Version: V3Firmware Version: 1.1.3 Build 20220510 rel.32759(5553)The USB drive plugged into the Archer C8 shows it is active in the Archer C8 advanced USB settings.  All files are shared with no login required.The network address is:  \\192.168.1.1\sda1\USB_MusicWindows explorer can find the music files OK and can play them,  but the SONOS v2 system cannot access the music library.Sonos initially connects to the USB drive at the network address entered, but gives the error message below after about 10 seconds.I have worked extensively with SONOS customer support, but they were unable to resolve this problem.  SONOS suspects a problem with the TP-Link Archer C

The latest update has nuked functionality, I can barely use this thing. It’s bad and wrong on every level.I have:7 Sonos Ones 1 Sonos Move 1 Sonos Beam 1 Sonos Playbar 1 Sonos SubI want a refund for all of these devices. I don’t want to be a part of the Sonos ecosystem anymore. You’ve lost a customer.