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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,132 Topics
  • 55,617 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8132 Topics
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CrunchieDogContributor I
asked in Controllers and Music services
Most radio stations are fine, but Sonos Cruise Control drops constantly

Our system will play most radio stations perfectly well. All day long, no problem. Except for Sonos Cruise Control … which drops the conenction about every 30 minutes. It goes quiet for about 10 seconds then re-connects and carries on - until the next time. it will do this all day long, day after day. But only on this one channel. Does anyone have any ideas? (yes, I know its probably easier just to listen to something else, but the Mrs seems to prefer Cruise Control to anything else) 

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Airgetlam
8 months ago
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GOTHAContributor I
asked in Controllers and Music services
how to adjust the sound in Move?

I am using the Sonos APP, how can I adjust the sound (bass and treble)?? 

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Airgetlam
8 months ago
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nyaliman1Trending Lyricist I
posted in Controllers and Music services
YouTube music casting issue

I hope that someone can help me.I have used Spotify for a long time but I am currently experimenting with YouTube Premium and may well settle on the latter. Part of the reason for this is that I can listen to YT videos via a Chromecast audio on the line-in to my ZP90. I think that Sonos will play albums from YT Music just as it will from Spotify but not the audio track of videos.  Of particular interest to me are videos of live music that are not available as albums, for example Hania Rani live at Invalides, in Paris, France for Cercle. I can do this from my PC provided that I use Chrome rather  than Firefox, my preferred browser, but this only finds the CCa (and TV and Roku) and not Sonos but will thus play through Sonos, although seems to be subject to drop outs which is very annoying. (That may be a fault with the CCa, although I suspect it is something else)However my Android phone using the YT app will only find the TV and Roku but not the Chromecast or Sonos.  Spotify on PC and p

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H
8 months ago
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Danbri44Contributor I
asked in Controllers and Music services
tahoma by somfy

Bonjour,depuis la mise à jour du mois de janvier 2024 et le passage au nouveau protocole websocket, je rencontre des problèmes de d’appareillage entre sonos et Tahoma by somfy. les enceintes se mettent en erreur. Cela n’était pas le cas précédemment. je vous remercie d’avance pour votre retour. cordialementDaniel

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Ken_Griffiths
8 months ago
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StojsavljevicContributor I
asked in Controllers and Music services
Sonos won't or can't add my NAS music library Qnap

Historically my Music Library sat on my Qnap, as to reduce the time wasted looking for suitable music, my playlists would stream with no hesitation. Not certain after which Sonos update - my library was recently updated, and a laptop replaced which i feel was overdue. Looking back, I feel the original setup was far easier. Reading up on Qnap forum’s I’m now led to believe that Sonos has somewhat neglected updating their SMB protocols.Something that was working has now stopped. Confused as why Sonos has changed controllers between gen 1’s and 2’s. – A product that I was so proud of to mention and promote, has let me down. I’ve have three play fives for such a long time. 

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8 months ago
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AdamosTomatosContributor I
posted in Controllers and Music services
Cant find system if i use 5ghz wifi ( sonos app android )

I have two wifi networks, a 2.4ghz and a 5ghz.I connected the system a month or so ago and everything worked fine, now it cant find the system unless i change my wifi on my phone from 5g to 2.4g network.I have used sonos for years but i moved to a new apartment with a new router a month ago. It hasnt been a issue before.The connection is good, I have full bars on 5ghz all over the apartment so im not sure what’s going on?I can connect to the speakers on spotify on my mac which is on 5g but not on my phone.

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N
8 months ago
Edgie70
Edgie70Renowned Enthusiast I
asked in Controllers and Music services
app notification Samsung Galaxy S24+

Hi all , just got a new Samsung Galaxy S24+ , the pull down notification for the Sonos seems to partly miss the speech enhancement button , anyone else have a new Samsung with this little hick up ???? 

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Airgetlam
8 months ago
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tys001Contributor I
asked in Controllers and Music services
Please solve this!! Error 701 Can't add songs to the queue

This is from Sonos end and a link between spotify. This is not network related!I have lives in 3 different countries; Belgium, Netherlands & Malta. So my dns was different as my network to. Ive tried multiple network settings.The problem is everywhere the same with Spotify - Liked songs.Playing music from the Spotify app to sonos is not a problem but I don’t like this way because it’s lags.Tried it with different devices; Iphone, Android, Windows, iMac… nothing changes.Also made a new Sonos account and connected my Spotify and that from my wife and the result is the same. The liked song from Spotify give an “Error 701 Can't add songs to the queue”.On Spotify’s behave I can’t find a topic nor a solution.I had also considered to undouble my Spotify playlist and liked songs and this was without any results.I have Beam Gen 2, Roam, 2 Play1. On all the devices it’s the same result. I have called in no one can help me. They say it’s sonos fault. But this is basic understanding it’s up to

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Corry P
8 months ago
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salami slicesContributor I
posted in Controllers and Music services
Error: Audible account already setup

I attempted to add Audible as a music service (I likely had added it before, perhaps years ago.)On Amazon’s authorization page it says it was successful.When I return to Sonos (I tried it on both iPhone app and Macbook App), it says Error: This Audible account is already set up on your Sonos. No need to add it again. But it’s not in my list of music services.Any ideas?I have the latest versions of the Sonos and Audible apps on my phone, and have the latest updates to the ‘controllers’ (from the desktop app).Here’s a short video if it helps. sonos audible.mp4

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controlav
8 months ago
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SiredwardballContributor II
posted in Controllers and Music services
Add Endel

Please add Endel as a compatible music service. The work-arounds are soon annoying. 

3715
Airgetlam
8 months ago
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RogContributor III
posted in Controllers and Music services
Moving or deleting multiple songs in playlist

Please, how can I move or delete multiple songs in a current playlist (like we could on a PC)thanksRog

723
controlav
8 months ago
AjTrek1
AjTrek1
posted in Controllers and Music services
3 Months Free Apple Music with Purchase: Don't Blame Sonos If You Don't Qualify

I’ll keep this short...Obviously, Sonos and Apple have teamed up to offer a promotion that benefits both companies...and why not. If you’ve been on the fence about subscribing to Apple Music here’s a chance to test drive it for 3 months. However, please be forewarned...the key wording in the promotion clearly states: “New and returning subscribers only”.Simply put; if you have and existing (active) Apple Music subscription you will not; and I repeat, you will not get 3 months of Apple Music for free. Also, don't try to beat the system by cancelling an active subscription thinking you can get 3 months free right away. No, no, no….there is an out-of-subscription time period that must be met.  Just FYI….Enjoy your new Sonos product!

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8 months ago
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Ineedhelp123Contributor I
posted in Controllers and Music services
i cant add new musik services

Hej :)when i try to add new musik services, i always get an error.when i try to add new services, i get this Message from the app “ the services is not accessible right Now- try later.What am i doing wrong? vh Mathias

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106rallye
8 months ago
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SamsammContributor I
posted in Controllers and Music services
Sonos app bitrate show

Hello. Sonos user mainly for home cinema. I have an arc/sub gen3 and 2x era 300, a Panasonic ub820 player and 4K uhd blu-rays. it would be interesting to be able to display the audio bitrate in real time on the Sonos application, we already have the indication of the sound mode used (dolby Atmos truehd, multichanel pcm etc) but no bitrate values, also valid on the audio streaming 16 bits / 44khz @1.5mbits/s or 24 bits 48khz @2.1mbits/s for example.  please take account for future update.

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controlav
8 months ago
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jmushetContributor I
asked in Controllers and Music services
ERA 300 free 3 months Apple

Hi All just purchased 2 x 3 ERA 300. How do i claim 3 months free Apple Music 

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8 months ago
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AyeletContributor I
asked in Controllers and Music services
Sonos queue

The queue displays fewer songs then the original spotify playlist. Let's say that the playlist has 300 songs, but looking at the queue, it says there are ony 200.

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Corry P
8 months ago
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maisbroughContributor I
asked in Controllers and Music services
Apple Music service will not connect with Sonos

I have successfully connected Spotify, BBC Sounds, Audible and other services to my Nilfisk Sonos speaker. However when attempting to connect Apple Music I repeatedly get an error message after inputting the Apple password when prompted. I want to be able to play my Apple music library songs BUT am not a paid subscriber to Apple Music - is this why?  

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8 months ago
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danjrichardsCollaborator II
asked in Controllers and Music services
Brennan EZB remote

Has anyone used the Brennan EZB remote? It looks good, but I can’t find any reviews.  brennan.co.uk/pages/exciting-new-gadget-coming-soon 

2455
Bumper
8 months ago
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Jeff W BContributor I
asked in Controllers and Music services
Sonos app doesn't sync with youtube music

Only about half of my youtube music playlist is on my sonos app - it will not sync anymore.  I tried disconnecting and reconnecting the router, etc.

1041
Jamie A
8 months ago
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nigelthebikeContributor I
posted in Controllers and Music services
Sonos app unable to find all albums on spotify

I’m using sonos S2 on PC with windows 11. The controller is running a Sonos play 3.I have Spotify and Itunes accounts.Just recently, Sonos cannot find all of my albums on Spotify, although playlists and songs are working ok.Sonos says its a Spotify issue?I cant get an answer from Spotify!I have reloaded Sonos and Spotify, updated etc. to no avail.Does anybody have any good news? 

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G
8 months ago
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Mr. JelsdalContributor I
asked in Controllers and Music services
change the order of songs

s there a way to change the order of songs in spotify playlists as they appear in the sonos app?I’d like the newest added to appear at the top.

2457
Stanley_4
8 months ago
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tg1Enthusiast II
asked in Controllers and Music services
Apple Music skips/glitches

Anyone else having very small skips with Apple Music on 15.2.1?  Never had this issue before. The skips are a fraction of a second and clickless. It’s not skipping to the next song, but like you removed ½ second of a song  Seems to happen every 1-3 songs - don’t know for sure. There’s a Reddit thread on it so I must not be alone…

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Airgetlam
8 months ago
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XECC4Y8Contributor II
asked in Controllers and Music services
Unable to browse albums in Tidal

I’m a longtime Sonos user but recently I have been unable to drill down to albums in my Tidal searches. I make it as far as the artist, but when I click on albums…spinning wheel of doom.i have already rebooted all Sonos speakers and router. Also deleted Tidal and then added it back again.

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X
8 months ago
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matador7Contributor I
asked in Controllers and Music services
Sonos ignoring volume normalization tags?

I have applied track level volume leveling tags to my library.  Tracks play back at same level on computer speakers using MediaMonkey, MusicBee and WMP, but when played through sonos system volume of different albums is all over the place.  When I look at the properties of each file I can see normalization has been applied. Leveling was done using MediaMonkey.  Files are either mp3 rips or downloaded from Amazon, not iTunes.Thoughts?

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Ken_Griffiths
8 months ago
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johnpcContributor I
asked in Controllers and Music services
No "Services & Voice" option in Settings tab.

Was there before as I've played via YT Music previously. No option now though.Any ideas?App version 11.2, build 571946310 TIA

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Airgetlam
8 months ago
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