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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,470 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8478 Topics
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phil470Contributor I
posted in Controllers and Music services
the new app

what on earth have you done to the app! it’s hopeless and I am lost. can’t seem to play what I want where I want and alarms, that I use a lot, still work on current setting but where are they? what a dissster!!!

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7 months ago
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AltairContributor I
asked in Controllers and Music services
Stingray service

The last several days (perhaps even a week) I have gotten no sound when I selected any of my saved Stingray stations.  Yesterday I noticed that the Stingray service is no longer even listed among the services offered.  I really like their music stations.  What happened?

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7 months ago
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Arne1997Contributor I
asked in Controllers and Music services
Sonos playlists

I don t find my Sonos playlists anymore after update app on ipad

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7 months ago
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ward.bContributor I
posted in Controllers and Music services
Sonos CEO and new app

let your voice be heard and send an e-mail straight to the SONOS CEO (ceo@sonos.com) to complain about the horrible new SONOS app until this total mess is fixed.

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7 months ago
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AudiophoneRenowned Enthusiast I
posted in Controllers and Music services
where's the alarm on the new app v80?

Did not find it in the update.Can't set any alarm or sleep timer.

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7 months ago
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LC-VANContributor I
posted in Controllers and Music services
new app

New app doesn’t have all the functions working and has removed many much loved features. Give us the old app until you have the new one fixed and customer tested.

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7 months ago
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Old timer in PAContributor I
posted in Controllers and Music services
new app

Maybe I missed it (it’s not intuitive if it’s there) how do I add music to a queue?  When I select an album or a song the only option I see is “replace queue.”  I want to listen to this song next, or later.  also, when I select the queue icon on the screen showing the song playing, it says queue is empty even though an entire album is playing. What am I missing?

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7 months ago
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IcedCornholioAvid Contributor III
asked in Controllers and Music services
Sonos Radio HD - Unable to play "Sonos Radio" - access is denied

I’m trying to play Sonos Radio HD, and reconfirmed my subscription and billing are active. On the mobile app or even using the PC controller I keep getting an “Sonos Radio HD - Unable to play "Sonos Radio" - access is denied” error. The song plays, then skips to another part of the song, then ends. Just me or anyone else?

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7 months ago
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pierrepvContributor I
posted in Controllers and Music services
nouvelle version application

Bonjour,Pourquoi lorsque l’on augmente ou diminue le son, nous n’avons plus un nombre qui augmente ou diminue.Pourquoi ne peut on plus régler le son avec le bouton de l’Iphone??? Cordialement

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7 months ago
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SteveWelhamTrending Lyricist I
posted in Controllers and Music services
Sonos App Version 80 Search Function

I have updated my Sonos IOS app to version 80.00.04 and have noticed that the search function no longer appears to search my Music Library (NAS drive). It only search online music services (Spotify, Amazon, BBC Sounds, etc).Has this functionality been withdrawn ? Has anyone else noticed, been affected ?The only way to play from a Music Library now appears to be through manual browse and selection.A detrimental loss of functionality !

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7 months ago
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Ali SContributor I
posted in Controllers and Music services
New App

Is anyone else having problems with the new app? Found mine to be auto updated this morning & i can't get it working at all! Doesn't connect with my speaker, grrrr

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7 months ago
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foiegrasContributor I
posted in Controllers and Music services
New update bricked everything

I must say, I’m thoroughly impressed with the innovative approach you’ve taken with your product. It’s not every day that you find a product where the main feature is a decorative piece rather than functional. Who needs music from a music system anyway? The app and the array of unusable features and services are a joy to behold. And let’s not forget this isn't a new norm for SONOS, but how you choose to do business. What SONOS has turned into sparks joy throughout - look how that stock price has performed YTD. Bravo to the company leadership on such a multifaceted masterpiece of a company you lead. Losers. 

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7 months ago
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PeteG101Avid Contributor I
asked in Controllers and Music services
App Rollback

Clearly, the support staff are extremely busy - presumably fielding queries regarding the new updated app.Certainly, I can’t get through to them.So, I’ll ask this question here:Has anyone heard mention of rolling back the app to the previous version?Has anyone asked?What was the response?Thanks.

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7 months ago
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HiRESrulesEnthusiast I
posted in Controllers and Music services
New Sonos app May 7th

Prior to the app update of May 7th, I could shuffle all my songs in my own music library and now since the update this functinality is missing. There’s also other bugs and issues and the general layout is not as clean or as easy to use as the older version prior to 7th May. I would like to go back to the old version of the S2 app.

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7 months ago
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JohnG666Enthusiast II
posted in Controllers and Music services
New App Hide Recently Played Android App

If I press the Hide option on the Home Screen for the Recenlty played, nothing happens and it doesn’t get rid of it.Also if you select to Edit the Home Screen, it tells you to delete or reorder the items on the Home Screen but I can’t see a delete option at all there.The Hide option on my iPad Pro did work and did hide the Recently played.The above 2 things are faults that I haven’t seen mentioned elsewhere. I have many issues with the new apps but that has been discussed in other threads. On the whole, having been a faithful Sonos user since the early days, I’ve lost all confidence in this company and won’t buy any new hardware from them. 

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7 months ago
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Dec913Contributor I
asked in Controllers and Music services
absolute radio not working since uodate

So my most listen to station, Absolute Radio, is not working since the update! many thoughts on a cure?Ive disconnected the accounts and readded, but no different. Still not working!

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7 months ago
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Joe_GContributor I
asked in Controllers and Music services
No services will play after v80 upgrade/reinstall - help!

New Sonos app v80 upgrade auto-installed.  After extensive effort, was able to see my 2xPlay:1 system and services but nothing will play.  I can see both speakers in ‘My System’, can set volume on each, browse connected services but pressing play does nothing. Edit: Android OSEffort so far:Brought up app - no devices detectedFactory reset 1 of 2 Play:1 speaker - successfully connected and played connect tones.  System showed speaker as unregistered, pressed ‘fix it’ and process ended with app message to power cycle the speaker if not showing in system.  Power cycled - still not showing any devices.Factory reset 2 of 2 Play:1 speaker - successfully connected and played connect tones, registered same as above - speaker 2 of 2 now showing in the system without errors.  Tried to play from Sonos Radio, no response.  Volume moves and updates in app and with speakers manual button volume up/dwn.  Play button does nothing, stays a play icon. Tried all other services (Spotify, Audacy, Pandora,

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7 months ago
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stein067Enthusiast I
posted in Controllers and Music services
Another new Sonos tagline: "Sonos...a leap into the past!"

Are you tired of playlists and queues?  Hate having to choose what music to play next?  Do you like being able to play only one song at a time?  Hate browsing for your favorite music? Find being able to shuffle your music annoying?  Nostalgic for the days of yore?  Then do we ever have the system for you.

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7 months ago
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eaziguyContributor I
posted in Controllers and Music services
Where has crossfade gone?

Updated the app, excited to find out what’s in store. Seems to be a very busy, confusing app. Can’t access crossfade, which I use all the time. 

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7 months ago
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BerkshireboyContributor I
posted in Controllers and Music services
Playlists on updated app.

Anyone been able to findPlaylists on the new app? Or been able to save a queue to a new playlist?

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7 months ago
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anim8trContributor I
asked in Controllers and Music services
Desktop Controller PC Update?

Curious if the V2 version of the desktop controller for PC will be updated to the latest mobile app versions? Is the Web App the long term solution for desktops?

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7 months ago
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BoppoContributor I
asked in Controllers and Music services
App “upgrade”

I was a very early adopter of Sonos. I have 14 different Sonos products, multiples of some of them. In two different households. Unfortunately,  I downloaded the new App on my phone yesterday when prompted.  In the past this did not result in the loss of the old App.   But, SURPRISE!, I got screwed this time. I HATE the new App.  And I can no longer access the old App. There’s nothing intuitive about it, it seemingly did not go through a sound testing process but fortunately I still have the last version on my iPad (so I’m not without a means to access my music). I’ve been one of Sonos biggest advocates over the many many years I’ve been a user. Now?  I won’t recommend it unless/until this debacle of a release is corrected.   is there an easy way to get back my old App?  

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7 months ago
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Delboy_1Contributor II
posted in Controllers and Music services
New May 2024 App

My preferred radio station now doesn't work.I prefer "My Tuner Radio" and now it just doesn't work, I get a message saying "something went wrong".I've tried re-authorising the app and removing, re-installing and re-authorising but nothing.Funny that Sonos radio works and it can't be removed from the list.Way to go Sonos, we spend huge amounts of money on hardware and this is how you treat you loyal customers.

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7 months ago
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mavis_chelsContributor I
posted in Controllers and Music services
Where's the MUTE button on the new Android app?

How do I mute on the new Android app? Help!!

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7 months ago
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BlackforesttttContributor I
asked in Controllers and Music services
Lied danach hören

Hallo, in der aktuellsten App Version ist es nicht mehr möglich bei Songs „danach“ hören anzuklicken. Wer hat einen guten Tipp? danke  Moderator edit:Google Translate- Hello,in the latest app version it is no longer possible to click on "listen afterwards" for songs. Does anyone have a good tip? thanks

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7 months ago
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