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Deezer integration - new app

  • June 14, 2024
  • 3 replies
  • 153 views
O

Unfortunately, the integration of Deezer is still fundamentally broken in the new app. This is particularly bad when trying to play “top tracks” for an artist: Search for and click on artist brings up the artist page. Going into “top tracks” there is no way to start the full play list. You can only start individual songs after which playback stops. Each page in the flow also takes seconds to load

The new app broke a lot of functionality, but seeing how even such basic functionality is broken for weeks is incredibly disappointing. This is not Deezer’s fault - things were working before the new software version. This is Sonos pushing an unfinished app. 

When can we expect this to be fixed?

 

 

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3 replies

A
  • Andre76
  • Lyricist I
  • 1 reply
  • June 16, 2024

Unfortunately, the integration of Deezer is still fundamentally broken in the new app. This is particularly bad when trying to play “top tracks” for an artist: Search for and click on artist brings up the artist page. Going into “top tracks” there is no way to start the full play list. You can only start individual songs after which playback stops. Each page in the flow also takes seconds to load

The new app broke a lot of functionality, but seeing how even such basic functionality is broken for weeks is incredibly disappointing. This is not Deezer’s fault - things were working before the new software version. This is Sonos pushing an unfinished app. 

When can we expect this to be fixed?

 

 

Same issue. Very disappointing.

P
  • phenomenum
  • Lyricist I
  • 1 reply
  • July 8, 2024

Just updated the Sonos app.

Removed Deezer as a service and reauthorised it but the issue is still here and I can’t play Deezer music, go to Top tracks for an artist etc.

Been several days like this.

what is the point of paying for a streaming service and investing in premium speakers like Sonos if  Sonos can’t play it?

Please fix it.

 

Ken_Griffiths

Just updated the Sonos app.

Removed Deezer as a service and reauthorised it but the issue is still here and I can’t play Deezer music, go to Top tracks for an artist etc.

Been several days like this.

what is the point of paying for a streaming service and investing in premium speakers like Sonos if  Sonos can’t play it?

Please fix it.

I think the Artists top tracks are displayed on the wrong ‘form’ in the App - there needs to be a Play/Pause button and Shuffle option etc. at the top. It’s the same for Amazon Music & Plex too -

The Sonos perhaps just needs to change the ‘form’ that’s used and it will be sorted - (I guess that’s easier said, than done)? So I think it’s perhaps a case of waiting patiently for further App updates.

Aworkaround for now, is to create a playlist in the Music Services own native App and play that playlist instead for the time being. Those playlists can always be deleted later when the matter is resolved. 

I hope that suggestion assists. 👍

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