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Question

Balance not working with stereo audio on Arc

  • 19 May 2024
  • 2 replies
  • 49 views

I've got my system up to date and using the newest iPhone app and I have an Arc soundbar.

The problem I have is that the balance slider on the app doesn't do anything; when I'm listening to stereo audio it doesn't matter which way I move the slide it doesn't change the audio output at all

 

i I need the balance to work because the left side of my Arc is very close to a wall and the right is far; even after Trueplay tuning, the audio sounds about 30% to 40% louder on the left than right and I can't fix it because the balance feature in the app doesn't work

 

please help 

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2 replies

A

Same problem here with the new app. When I’m attempting to control my Sonos Amp, the balance control does nothing. The Stereo/Mono toggle also does nothing. Meanwhile, treble and bass controls work as expected on the Amp, and all the controls including balance work fine when controlling a stereo pair of older Play 1s on the same system. Ugh.

B

I have exactly the same issue with my Sonos amp. Balance control doesn’t work. Suspect it’s a bug on the new App that’s doing it. 

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