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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,123 Topics
  • 55,590 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8123 Topics
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GahamHeadliner I
asked in Controllers and Music services
Google PlayStore - Data Safety

It looks like the Data Safety entry on Google PlayStore has not been updated to reflect the new app’s architecture.Yet more evidence that the new app was pushed out to us without proper preparation and planning. 

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6 months ago
dave77
dave77Headliner I
posted in Controllers and Music services
The Sonos tour when installing the app....

I’ve just noticed a new product tour when updating the app. it’s not correct thoughI can’t search my local library so this is a lie This is not true it also says that when clicking the 3 dots you get quick access to favourites, this does not work This does not work After clicking 3 dots for favourites 

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6 months ago
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mar.cambContributor I
asked in Controllers and Music services
alarm

Je n'avais pas désactivé l'alarme sur l'ancienne version de l'application Sonos, et maintenant, même s'il n'y a plus l'option alarme sur la nouvelle version, elle continue à sonner tous les jours à la même heure. Que faire pour l'arrêter ? Moderator Edit: Added translation by Google Translate- I had not disabled the alarm on the old version of the Sonos app, and now, even though there is no longer the alarm option on the new version, it continues to ring every day at same time. What to do to stop it?

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6 months ago
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YorkSteveEnthusiast I
posted in Controllers and Music services
Library album artwork?

I sat through the pain of the AMA last night, and have read the summary today, but don't recall seeing a reference to the missing artwork from the local library. Why has it been left off? Surely, if you want the app to look good, it should use the images associated with the music? Any idea if/when it will be put back in?

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6 months ago
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chuckacContributor II
posted in Controllers and Music services
Solutions: May 15 2024 Bug Report - 80.00.08

Title should be “Solutions?...” -- moderators are welcome to update to a question. The forum didn’t save my post - “Something went wrong.” - so this is the abbreviated version as I’m not typing that all out again.  TruePlay tuning on speakers is mismatched.  I select the stereo pair in the office (Era300) and the living pair triggers for TruePlay tuning.  This is consistent across rooms with the exception of the rooms with Move speakers. Prior to the latest update, this was not an issue having recently moved a speaker and performed the tuning process. I do not use any Home (AppleKit or Google) services, so there isn’t an override happening anywhere.  This morning after the update, the app could not find my speaker system - re-installed the app and restart phone.  It found the system but all setting were cleared out.  The app is not saving setting when closing it (ex. EQ, Audio Height, etc.).  The volume controls in the app are not showing for certain speakers but the speaker is playin

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6 months ago
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RaffandaContributor I
asked in Controllers and Music services
Changing wifi network without losing Sonos playlist

We've just moved and have a new Wi-Fi router, wifi name and password,  with a different provider.  I'm trying to set up our speakers on the Wi-Fi network in the new place and as far as I can see, the only way to do that is by doing a factory reset on all of the speakers (we have 5 speakers) which seems to means  losing all of our Sonos playlists.  Is there any way to set it up again on the new Wi-Fi, without loosing all of our playlists? It seems like a pretty major flaw to have to do a factory reset and loose years of playlists just to set it up in our new house.  Thanks!

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6 months ago
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Kevin ATrending Lyricist I
posted in Controllers and Music services
new app update

My iPad updated automatically and I submitted a topic right away about no timers, no alarms and no queue editing. In short, the new app was very disappointing. But I still hand my iPhone on the previous version. I made sure I had automatic updates turned off so I could use the features that were important ro me and not have the. Ew version installed. Overnight, my app updated and now I’m frustrated with both controllers and have to wait for the missing features to come back. How can this happen?   

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6 months ago
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AlegroveContributor I
asked in Controllers and Music services
new android app

since installing the new android app my system wont let me change music source or station.  A window pops up saying something went wrong.   My system still works with the ios app.

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6 months ago
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MartinscoContributor I
asked in Controllers and Music services
new sonos app issues

Having issues trying to retune my Sonos system on the new app get started and once I get to you will here a few tones will go no further have rebooted app also reloaded app makes no difference also need to switch off phone to get off the app 

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6 months ago
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CollinsianContributor I
asked in Controllers and Music services
empty app unable to see devices

Overnight I’m unable to control devices play bar sun and 3*play3.unable to see devices, unable to see network. network confoymed ok - devices plugged in and working / just can’t see them . any help appreciated - cheers Ian

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6 months ago
Bod63
Bod63Contributor I
asked in Controllers and Music services
Apple Music tagging to home screen

I have noticed that in the new updated app, when I tag my list of albums fin Apple Music for adding to the Home Screen, only the first 100 albums appear. The list does update when accessing it through the Home Screen but only the first 100 entries.i guess this will also apply to playlists, etc but I haven’t tried it as yet.because the Home Screen list is large icons rather a list in a smaller font it is useful for me as I am partially sighted and need to use a magnifying glass on the smaller font.Does anyone else have this problem?

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Bod63
6 months ago
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Rich999Contributor I
asked in Controllers and Music services
New App install update not working

How do I get the new update to take affect? It automatically made me update the app software. When I start the software update. Once updated confirmation is received it goes back to software update again. Have uninstalled reinstalled a number of times.  Unplugged from internet, turned speakers off and on. Still no success. On a Samsung phone.  

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6 months ago
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ZapatuaContributor I
posted in Controllers and Music services
Unable to reauthorize Apple Music on newest Sonos App.

Reauthorization of Apple Music isn’t working on newest Sonos App. Streaming from Apple Music is working fine if I use another device through Sonos S2.

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6 months ago
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Captain BigglesAvid Contributor I
posted in Controllers and Music services
Release notes for 80.00.XX

Putting the unmitigated shambles of the release of 80.00.xx and the host of missing features aside for a moment (it is clear that Sonos’ C-suite is doubling-down and nothing we complain about is going to make a difference), can we PLEASE, PLEASE have proper release notes for the upcoming torrent of new releases that will inevitably be released over the coming months?Repeating the same thing over and over helps no-one, and I’m even willing to overlook the blatant lies about getting to my music faster!So, please Sonos, do the decent thing. Own your mistakes and provide clear information for each micro-release, so that we know what’s changed, what is required to see the changes, and what is still outstanding. For example, last night I upgraded my iPhone to version 80.00.08 and still can’t see the alarms…

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6 months ago
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POG2023Avid Contributor I
asked in Controllers and Music services
New App May 15th 2024

 Latest app release is almost unworkable... Unable to switch between radio stations without error messages.  System not foumdSomething went wrong.  There appears to be something seriously wrong with this release 

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6 months ago
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JesnorrasContributor I
asked in Controllers and Music services
Search function in yousee music not working

The search function in YouSee Music in the Sonos app does not work. It does not help to remove and add again. When is it expected that this is fixed?

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6 months ago
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DeelyContributor I
asked in Controllers and Music services
Radio tracks not listing

I'm sure radio stations used to show the track listings. These seem to have disappeared in my latest software update.Is this temporary, or a deliberate feature?

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6 months ago
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VejgaardContributor III
asked in Controllers and Music services
My devices is not visible in the app

Only 1 of my 4 Sonos devices is visible in the app, but when i log into Sonos web i am able to see all my devices.we have 2 different mobile devices with Sonos app installed, and non of them is able more then one(the same) device.how will that be able to be fixed?Best reagardVejgaard - Denmark

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6 months ago
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Tremblé260Contributor I
asked in Controllers and Music services
new update doesn't have active notification controls

My TV only has 1 arc HDMI and I use it for my Xbox since it lag for some reason on the other ones.My question is, why did they remove the active notification controls with the new app update and I can't find a way to have it back in all my settings. 

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6 months ago
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IcebatContributor I
asked in Controllers and Music services
no sound

I have 4 zones with connect amps, all daisy chained together via their network ports, and connected directly to the router’s network port.  Everything worked fine pre “upgrade”.  Now all zones show connection to 4 different music services, with songs streaming - but no sound coming from any speakers in any zone.  Also don’t see any amp showing a connection to the network (wifi disabled due to ethernet direct connections).

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6 months ago
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DanLiTrending Lyricist I
posted in Controllers and Music services
New app is more than frustrating, really wish I had not updated. I cannot figure out how to play music on my sonos amp

After updating(not considering this an upgrade) to the new app I can see all of my devices after having to reboot all amps and my wifi to get the app to function at all. The issue I have now is that the only way I can get music to my amps is to select one of my other devices, start playing music on it and then join the amp to that group. The amps each show “No Music / Queue is Empty” when selected and if I select one of my streaming apps to begin music I get a spinning arrow for a bit when I select the play button and then it just resets back to the play button and nothing happens. This really should not be this difficult, but can anyone tell me how to start streaming to a sonos amp that is showing “No Music / Queue is Empty” without having to start music on another device and then join the amp?

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6 months ago
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KenziebabyContributor I
asked in Controllers and Music services
set up

I just got the beam gen 2. I created an account and I had to update my phone. When I try to log in I get a message saying the system owner must be logged in. Please log out and have the owner login. I am the owner. Also, if you use your Apple ID email, does the change the password? 

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6 months ago
Francis in SH
Francis in SHContributor II
asked in Controllers and Music services
My issues with the new app

Listing my issues here from my iPhone, are: the new app cannot play my albums on Spotify, they do not appear on my phone anyway. alarms, timers, etc. and you know that already  cannot play a radio, says it cannot connectI am now bound to use the controller on my MacBook to play my Music. I read something about 3rd party controllers for iPhone so I may try that and abandon the Sonos controller for iPhone completely, if that is an option?  This is so utterly confusing, why guys, why, did you push this update through the throat of millions of users, ultimately being aware that your loyal users would be unhappy and scream? 

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Ken_Griffiths
6 months ago
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BuggyboyContributor I
asked in Controllers and Music services
play one speakers

Hello , my question is I updated my Sonos app after I did that and getting my system working again with some trouble now when I turn my tv back on from being off it picks up my player bar no problem but now I have to manually turn on my play one speakers everytime , what is happening here and is there a fix that everything will work when I turn the tv back on without going thru a bunch of button pushing to get my total system to work , this didn’t happen till I updated my app

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6 months ago
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Roger77777Contributor I
asked in Controllers and Music services
new wifi - sonos wont fully connect to it

I have a new WiFi router.  Does Sonos plan on improving the app to where we can simply connect to the new router and have all our usual devices and services?   It seems a lot of people are having this same issue with the product(s) not being “registered” and therefore won’t play.  

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6 months ago
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