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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 63,207 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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Lynn GTContributor I
asked in Controllers and Music services
Lost Italian radio stations

Until last month, we have listened to Italian radio station Radio 70 80 90 and Radio Deejay on our Sonos 1 system. We’re in the UK and learning Italian, so really enjoy listening and learning. However, a couple of weeks ago, after the system upgrade, we lost all our Italian stations and are now no longer able to access them. Does anyone else have the same problem and been able to fix it. We’ve tried adding the stations but that hasn’t worked. And searching by country shows no stations at all for Italy!Help!!

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Gabo2312Contributor I
asked in Controllers and Music services
I returned the Era 300

Today I returned my era 300 because of the app, I tried to contact customer service and no one called me. how awful.

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LemuelContributor II
posted in Controllers and Music services
SONOS Makes Me Sad - Update Unsatisfactory

The current update does not function on either one of our Motorola G7 phones. Hangs on splash screen, eventually pops a program not responding wait or close message. Selecting wait will finally open the program. Have restarted phones, uninstalled-reinstalled, cleared caches. No joy. Android 11 OS. Also the Mac version won’t function on my iPad, but that is a separate issue. Requiring iOS 16 is stupid. My iPad will not accept that operating system so I have a virtually bricked system on all devices.A quick search shows that I am far from the only one having this or similar problems. This is entirely unsatisfactory.

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DjestesContributor I
asked in Controllers and Music services
poor app

New app is absolutely terrible.  Very unresponsive and reliable.  Clunky for sure.  I just turned a friend to sonos (another one) and the first comment was poor app!   I rather go back to older version.   

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jsimmyContributor I
asked in Controllers and Music services
Lost Speakers in Home System

Hi, Last night I lost half the speakers in my home Sonos system.What I have:Era 3002 - RoamsMoveBeam2 - Sonos One 1 - Sonos SLSYMFONISK - Picture FrameSubwooferBoostWhat I lost:2 - Sonos One 1 - Sonos SLSYMFONISK - Picture Frame1 - RoamBoostI did the factory reset to re add the speakers and it worked for a second and then disappeared. For some strange reason, they started to play music not from my list when I manually hit the play button on the speakers. This exact same thing happened at my girlfriend business sSnos system about a month ago. Eventually it fixed itself after a frustrating 2 weeks. My question is will my system fix itself as well? I already spent 2 hours this morning trying to troubleshoot with all the tips on the website and tips I found on Reddit with no avail. All these issues started happening after the launch of the revamped app. We had no issues for over 5 years until the app was updated. Please help!!Much appreciated.  

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dallasbiscuitsContributor I
asked in Controllers and Music services
MacOs and sonos not connecting

Apple M3 Sonoma 14.5 Works on my iphone just fine. I’ve tried:Turning firewall on and adding sonos app to the list Turning firewall off and leaving it like thatThey are both on the same wifi. My 5g and 2.4ghz are under the same name, so it pushes to whatever the devices is asking fore. The app fails to connect over and over and over. It’s finally working fine for me on my phone, but MacOS won’t find soNOs.S Sonos works fine via AirPlay2.

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BOS PVCContributor I
asked in Controllers and Music services
What is the timeline for you to restore the features you took away with the terrible new app?

Is there a page somewhere that lists by what dates the features you TOOK AWAY will be restored? Including NAS-based music library in search results? Ability to re-index NAS-based music library? Returning the alphabetical side navigation to speed movement through the music library?

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J123456Avid Contributor I
posted in Controllers and Music services
IOS vs Andoid app design of the new app UI

It looks to me like the new app was actually designed and built for IOS. Corners of surfaces/views are far to rounded, theres no navigation drawer, no toolbar, no bottom, sheet, snackbar, floating action button etc standard UI components that Android users are use to. Anyone else on Android feel this way?Also some of the design choices are weird, the mini player/now playing screen bottom corners are rounded they should be straightned out so they blend in to the navigation bar, and why the mix of circles and square images looks awful to me especially in grids.  

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ShaggysContributor II
asked in Controllers and Music services
Radioplay gone from S1??

HiDid RadioPlay dissapear from you guys as well? I am on S1 and got a message to authorize the account agian, but it never worked. I removed RadioPlay to add it again, but its not in the list! //Lasse

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Turtle1234Contributor II
asked in Controllers and Music services
Update

A simple question for Sonos.When will the ‘clear queue’ problem for mobile controllers be fixed ? The system is unusable unless I happen to be on my desktop PC. 

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kevdaw76Contributor I
asked in Controllers and Music services
upgrading to s2 app

I’m thinking of buying a play 1 and play 3 how do i know if these can be upgrading to the s2 app

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John94Contributor I
asked in Controllers and Music services
Sonos not connecting with Napster

My Sonos system is not letting me listen to any songs via Napster. The Sonos system is working fine via Sonos Radio but failing to bring any songs through via Napster. I tried the Napster App and is working fine as its own entity. Disconnected from Sonos and reinstated but no luck. I then tried to connect Apple Music but wouldn’t connect to sonos. Can you point me in the right direction of sorting this? When browsing Napster via Sonos all menus are empty .

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sh8kinContributor I
asked in Controllers and Music services
product update

(running Android IOS) since updating my old sonos system (June 25/2024)to the new version on the app, its constantly asking for a software update. I click on it and the app states that its all “ up to date” then reverts back to the screen asking for a software update. I can not get into the app its a constant cycle that wont go away! i have deleted the app , forced it to stop then restarted the app, I have tried up plugging everything even the router to no avail. this is very frustrating, I even forced closed the update from the app store and its still the same! no one at Sonos help has any answers I figured I would put it out here.   I was so happy using my S1 app it worked fine before i was forced to update it all….now this BS, I am ready to start looking at other stereo products does anyone have an answer to this or had similar issues?

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RuthersContributor I
asked in Controllers and Music services
Error message accessing Amazon music

I’m getting this error when trying to access anything from Amazon Music. I’ve authorised the account fine, and it lists everything from Amazon fine - playlists, stations, songs, etc, but as soon as I try to play something I get this error. My Sonos account was originally created when I lived in the UK, but I live back in Australia now. My Amazon account is .com.au, not .co.uk. I’ve never tried to connect Sonos to Amazon.co.uk before.   

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BillinDCContributor I
asked in Controllers and Music services
How do you save a playlist in the new app

I don’t see a way to save a playlist, clear a queue or delete songs from a playlist on the new app

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scolContributor I
asked in Controllers and Music services
Android 14: "Something went wrong" when accessing Deezer Favourite tracks.

Is anyone else experiencing this issue since the AWFUL new app was rolled out?  Neither deleting app cache/data, reconnecting to service, nor updating to v. 80.03.03 helpedI do happen to have 947 titles in Favourites if that's relevant - all downloaded locally.Any advice or assistance appreciated!

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antonelloContributor I
asked in Controllers and Music services
Alarm stopped working

Alarms have suddendly stopped working about a week ago. Cancelled and set-up new alarms, turned off/on components, logged out/in of App, tried on different components, tried chime and radio stations - Nothing works! Thanks for help.

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PeeterWilliamContributor I
asked in Controllers and Music services
After this terrible new app update, my setup is not working

I recently faced a frustrating issue with my Sonos system. I had to reset my router, speakers, and start all over. Now, after I select my speakers and add them to the setup, when I click "APPLY," my sound is gone. Can anyone explain why? I regret updating the app; this is a nightmare and is making me reconsider ever buying Sonos products again.This experience reminds me of a recent installation we did at work with an touchscreen monitor industrial. The setup was seamless and user-friendly, which is in stark contrast to my current Sonos ordeal. If only Sonos could make their setup process as straightforward as configuring an industrial touch screen display, it would save a lot of hassle for users like me.*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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stefanksContributor II
posted in Controllers and Music services
New Sonos app - a downgrade rather than upgrade

From 4 to 2 stars. The new version is just not complete. A lot of functions is no longer available, 50% of the times it won't turn up or down for a group volume, but just one room. Very slow to connect other rooms, and extremely slow to change songs. Slow to connect to other rooms, and I could go on with mistakes.  All in all it is a downgrade rather than a update. Why would sonos be this clumsy and release this app? 

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PeterjclarkeContributor II
asked in Controllers and Music services
cannot add tidal

Changed my tidal subscription.  Removed tidal from the Sonos app.  Cannot re add it.  It takes me to a tidal sign on page, all looks good and when I log on there it gives a message indicating tidal is set up for use on the Sonos app.  But error message back on the Sonos app says “Tidal wasn't added, something went wrong, please try again.  Frustrating.  Tried on my iPad and also on my phone.  Same thing. 

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rust81Contributor I
asked in Controllers and Music services
Sonos play 5 gen 1 can no longer connect to music library on Synology NAS

Hi - long time sonos & synology owner but first time poster. I have a Play 5 gen 1 and a Synology 918+ which until yesterday was running dsm 7.1. I’d previously had issues with upgrading DSM and my Sonos no longer being able to connect to my music library about a year ago, which i fixed by downgrading my SMB Service to a previous version as per this post: SMB Synology DSM 7.2 | Sonos Community However I’ve upgraded to DSM 7.2 today assuming that I would be able to do the same but it seems the minimum version supported is now 4.15.x and it wont let me install 4.10.x which worked with DSM 7.1. So i’m now at a bit of a loss. Has anyone got this working or any advice of things to try please?

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zeegeeContributor I
asked in Controllers and Music services
Is SONOS in contact with Qobuz for upcoming Qobuz Connect?

Qobuz has indicated they are progressing on Qobuz connect.They said they don't yet have a release date, as that depends on external factors such as the integration of each manufacturer, but the project is moving forward.It sounds like Sonos and Qobuz must work together to make this happen quickly. Qobuz is encouraging Sonos users to contact Sonos and ask that Sonos work with Qobuz to develop Qobuz Connect for Sonos together.

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Joe BruceContributor I
asked in Controllers and Music services
New Sonos App Controller

I downloaded the updated Sonos contoller App on only one iphone. The new app does not operate fully on some subscribed music sources. Another iphone and laptop computer in my household still has the functioning old Sonos app controller. Is there any way that the old Sonos contoller can be transferred and downloaded to the iphone containing the updated version?

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Chris Mars musicContributor I
posted in Controllers and Music services
Cannot play Radio Swiss Classic (including all other Radio Swiss channels) any more ...

Radio Swiss Classic has stopped working completely on my Sonos system. I contacted the station but they said they have not changed any settings or servers. I tried adding the URL manually into TuneIn and saved it as a favourite but it still does not show up on my Sonos system.The original saved favourites from Radio Swiss are still there but do not play at all.Please could you help me solve this issue. I am using the new updated Sonos app with my system plus I also use the desktop version on my Mac.thank you and I look forward to your reply,Chris 

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JulieHymanContributor I
posted in Controllers and Music services
HELP! Alatms have gone Mad!

Since switching my Sonos One to a new wifi network and having to do a factory reset to set it back up my alarms have gone crazy.  It does not play the alarms I set over the speaker (although it looks like the music is playing based on app notifications) and it is setting i off alarms (using my selected favorites at least) at times I have never had set - - 7 am everyday, other random times during the day but consistent. I’ve tried deleting all alarms and resetting them, looked at all the app settings.  It’s not as if it’s holding a memory of old alarms and the time zone is correct. I use google voice assistant and spotify and sonia radio.  Help!  I’m at a loss. 

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Sotiris C.
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