Controllers and Music services

HiI have discussed this matter with a Sonos rep twice and advised to check updates. I need some real customer service please.Prior to the new app I had dozens of Sonos playlists created over last 5 years. They worked splendidly. When I navigate to Sonos Favourites I hit the ‘Playlists’ view all and I see just one playlist !Please advise the method to use to view all playlists as per the S2 version (pre new app). Note I am using an iPhone and iPad.Special note that I have a Mac which is not updated and I can view and use all my playlists.If these playlists  have been swiped for good this would certainly be a huge loss for me. My future reviews and referrals to friends would highlight that Sonos used to be absolutely great and is now below par.

Again and again.... No connection while I am listening to the music. Not able to change music when I wantVery bad app update.... How to fix??? P'ease new version!!  

I have alarms set each day at different times. They were working. Now, when I toggled the alarm to OFF, the next day, they came ON at the same time. What’s the option, delete and hope it works next time? So many fixes, still so many bugs in this app roll out. 

Tidal has a “My Daily Discovery” which is categorized as a “daily updated mix”.  Basically every day it suggests songs based on my listening experiences.  Mostly it offers music that I often sent to my collection (Sono’s won’t let us play that as a playlist in new app!!). My question is I can pin it, but it does not change daily.  Same with “My new arrivals”.  These are two services I use frequently and yet to fine a way to do so on the sonos app. Thank you!

My SONOS life goes back to the ZP80/ZP100/CR100 days. I'm currently running an S1 system with 9 Zones (sorry, Rooms), including SONOS speakers and SONOS interface boxes driving powered and un-powered non-SONOS speakers. I have no serious complaints with my current setup, but always assumed that sooner or later I'd decide to upgrade to S2 in order to use some of the newer SONOS equipment. In fact, I had several thousand dollars worth (yes, even after the 30% upgrade credits) of S2 gear in my sonos.com shopping cart with finger poised over the "Place Order" button when I stumbled upon the firestorm surrounding the May S2 upgrade. My shopping cart is now empty.I'm neither a network nor audio engineer, but I've spent over 60 years in IT and know a bit about both of those fields and more than a bit about large-system evolution, distribution, and support. I figured I'd just monitor the discussions here on the SONOS forum and on reddit and Facebook and watch for the dust to settle. The dust r

Hi, since the new app is the worst app on the app store, how the heck I can add new speakers to my existing system since the app is not allowing me? Thank you.

I am now going to ditch Sonos products as they are causing too much stress.  All I want to do is play music and the App never works, speakers don’t work, it is absolute total rubbish.  Anyone who mentions Sonos to me I tell them to steer well clear - it is a total disappointment.

Hi,I have created an Amazon music unlimited account and I've One doubt regarding the music quality.I've a Beam Gen 2 + Sub Mini + 2 Ones and I've seen that I only get Dolby Atmos if I send the music with the Sonos app. If I send the music using the Amazon music app I can't get Dolby Atmos sound.Do you have the same issue?

Hello,We have MACs at home (MacBook Pos M2, Sonoma 14.5)SONOS controller has been updated to latest version (dated May 8, 2024 I believe). The link to my Music Library has been lost by the new controller. And now there is no way to add it back.It’s 2 days already I am on this problem trying all kinds of solutions and tinkering with all possible configurations of sharing permissions and other System Settings on the MAC. I have spent 1 hour 45 minutes with a SONOS agent on the phone trying all kinds of combinations, actions, MAC System Settins, usernames, passwords, at the end it was agreed that it seemed impossible to add a link to a Music Library on the MAC.Has anyone experienced this same problem already ? Have you found a solution to make SONOS link to the Music Library on a MAC ? I would very much appreciate your help.Regards, nunof

Hi,I can't play a radio station via MyTuner Radio anymore via the updated app. This worked all fine untill the app update (of last week). Even BBC Radio 2 can’t be played. If I use the app on my Windows computer it all works fine. The only error message I get is: Something went wrongPlease help!Thanks, MarcPS: I have tried all the usual stuff (un and re-install the app, remove and add myTuner Radio as a service)

Since the app released, my playbar tv setup will not work. It no longer can see the connection to my tv via the optical cable. I have factory reset my playbar numerous times and nothing works. Also, my gen 2 sub continuously disappears which requires factory resetting it and the playbar only for it to disappear again a couple days later.Please fix this broken application or roll it back to the stable app. I work in software development and your level of testing before release of the new app failed miserably. Roll it back or look forward to consumer action and significant loss of customers moving forward!

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I’m having the same problem. Downloaded the S2 app on our two phones. (Mine and my partners). His app has found the speaker. Mine has not. Very frustrating. I use Sonos daily, have done for almost 10 years. Clearly not a problem with our network, it’s all working fine on my partner’s phone. Must be a bug in the app as downloaded to my phone. Literally everything is the same. Same speaker. Same phones. Same network. His app found the speaker. My app is saying nothing found. I’m so frustrated that it feels like they are making older speakers obsolete just through the app tech. The speaker was working absolutely fine (through the old S1 app) only 3 days ago. Not good at all. Also I’m holding on the phone line and it keeps telling me to go to support and find the answer. Literally no help or Qs on here to resolve this. 

I have a home theatre setup with Arc, Sub Gen 3, and two Era 300. As of yesterday (5 June 2024) the Sonos app on my iPhone doesn’t recognise my setup anymore and instead says “No products found”.  Please advise. 

Die neue S2 App läuft auf Android immer noch sehr holprig und teilweise gar nicht. Aktuell schon beim Aufrufen der App kommt “System nicht gefunden” - das lief schon besser, ist wieder unglaublich lästig überhaupt ins System zu kommen.Ich hab eine Musikbibliothek auf der NAS mit knapp 5.000 CDs im FLAC Format, darin viele Raritäten und rund 100 zugehörige Playlisten. Noch immer funktioniert nicht:Titel haben keine Coverfotos in der Anzeige Suche in der Musikbibliothek nicht möglich Einfügen eines Titels in die aktuelle Liste nicht möglich, obwohl jetzt wenigstens schon Buttons dafür vorhanden sind, die aber nicht funktionieren Anzeigen aller Titel/Alben des aktuellen Interpreten nicht möglichJedoch am Windows-PC läuft alles zum Thema Musikbibliothek grundsätzlich wie gewohnt. Muss mir überlegen, ob ich weiterhin SONOS Nutzer bleibe. Auf der S1 App funktioniert auch alles - hab mein System schon geteilt auf S1-Gruppe und S2-Gruppe.Aber S1 hat keine Zukunft, obwohl die Endgeräte sehr tau

I’m using Tidal, but when I click on artist radio, Sonos only lets me play one song at a time. Obviously, I’m hoping to play a Radio of similar artists. It seems to have the same problem when I try Spotify. Any hints as to what I’m doing wrong.

Why is the Sonos app/ devices so flaky? The devices constantly disappear from the APP and there is no easy way to fix this.i bought a new sub mini, which connected when I first connected it but then said it was not connected and then completely disappeared from the App. I’ve tried everything from resetting the sub to resetting the router.  Nothing works. in the mean time, My Arc SL also appeared as “not connected “ in the App! When I tried to call support, I have a 60 MINUTE (!!) wait time!I am sick of Sonos! How do I fix these issues?  Bala 

I am an easy going islander. I am in IT and used to bugs, figuring out workarounds, even just accepting system issues, latency, and helping users with adoption and change. THIS? THIS IS RIDICULOUS AND FRUSTRATING BEYOND BELIEF and it takes a lot to rile me up. I have invested quite a bit in all sonos products excwpt the eros which I think are ugly. Finally experiencing buyers remorse after ~4 years? System chooses where and when it should play. Just now I could not connet to the amp. Workaround, connect to the arc and then add the amp. Aint I the smart one...wait...it won't allow me to increase the volumn...it finally connected...you can see the indicator but volumn at 0. Increase, and back down to zero it goes!! And that is just the latest...alarm to music doesn't work any more, instead it will alarm to chime and won't shut off...I had to unplug the amp...the list goes on and on... 🤬 Can I go back to the old app? I am sure no, because you are literally forced to upgrade. I will no lo

The new app on android gives me access to all my favourites but on iPad it does not .why..?also all playlists on previous Sonos app have completely disappeared.annoying and disappointing.any one know why?

I’m not sure if this will work, but I’m trying to add my voice to the feedback on the new app.  It’s horrible.  Lag time is ridiculous.  I changed artist and had to guess when a song was coming up because the app was showing the previous artist/album. I had to uninstall and reinstall to get it to sync. I have 11 sonos speakers/devices.  I’ve never had a problem. The last few weeks have been painful to use.

I know there are many pissed off costumers with the new app. I certainly am one of them.  My main problem is that since the update I keep losing access to my NAS library.  I know the there is that SMB v1 no longer supported thing.  But I cannot see if my WD mybook 1.5 TB NAS is the case.  I went through all the settings and cannot see anything on which SMB version it has.  I would suspect it has v2 or v3 as it is only 5 years old.,  The strange thing is that everytime there is an IOS S2 update I loose my local music.  Only way to get it back is to use my windows sonos app.  Damn it is frustrating!!!  listening to music should be relaxing and Sonos has managed to flip that around.Anyone has any idea on how to fix.  So, if I change my NAS Sonos still has not re introduced the search capability, and honestly I think they won’t!  I will give it another month and if it is not fixed some people will get a very good price for my used Sonos HW

Hi,Everytime I try to log in to the app I get the message “Sign in as the system owner” The system owner must be logged in. Please log out and have the owner log in.!! First off it says a update is required.I am the system owner……Have tried logging in/out on the web site but still the same. Have deleted and reinstalled the app

I’m reinstalling my Sonos system in a new flat.  My Playbar successfully updated but my Play 1 (2) and Play 5 and Sonos Sub all return a 1,002 OR 30 update error.  I don’t have any Bridge product and I have restarted all my Sonos products many times as well as my Router and it still will not update. Are there any other suggestions I can try?  My new WiFi network is recognised, and the app shows they need updating before use.

The new controller is extremely (to be nice) unresponsive or at time just not functional. You have to pause the music dozens of times to turn the music off. The volume will just change with our anyone commanding it to go up or down. Speakers are just randomly dropping off the entire network causing me to to factory resets to attempt to get them re-connected, with minimal results. For the price of the devices their new controller and interface are subpair. Has anyone found a fix to this? Or is it time to move on to a new branded product? 

HiThe system dropped out o Saturday all of the streaming services would not play with either unable or error codes.On Sunday I got some response via my outlook 10 pc and got BBC 2 to playStill problematic on mobile got to be a software problem it opens up but all the streaming services are in the background and gray