Controllers and Music services

can’t connect to music library - get message saying can’t find server

Hi all.    I have Tidal which has hi res audio. How can I tell if this is being streamed now via the S2 app?   Cheers Tim

Bonjour,l'enceinte Sonos Play Five est-elle hires ? Peut on lire des fichiers 24-192 via l'application S2. Car je suppose que tous ces récents changements sont destinés à évoluer dans ce sens. Si la réponse est négative le sera t-elle prochainement ? Une date est elle fixée ?Bien cordialement 

I can’t seem to figure out how search is supposed to work on Tunein radio, Iheart radio and other services. If I am looking for a particular station or program it seems I need to know in advance which category and  sub-category Sonos has decided to apply to my target, if it is listed at all. There do not seem to be  an effective search function.How do people find stations and programs?

I have music  on Google Drive. How can I play this through sonos?

I would buy more equipment if I thought you’d support your product with multiple genres and more length to a genre.  But it looks like you’re waiting for another vendor to leapfrog you and get your future new business.  I guess I just have to wait until Sonos goes belly-up and someone buys your code.

HiRecently purchased a beam alongside an existing play 1. New app installed and beam working however from app can only see one of my two devices (both in same room currently). Interesting point is both at one stage do appear and work in app. Almost feels like they flip flop. Both on my network and both using WiFi Any thoughts

Please provide a software update that allows Sonus Move to pair with a Sonus Sub. I shouldn’t be forced to buy another Sub-compatible speaker in order to pair with a Sub then group them all.    I understand the reasoning of the Move being portable, but if I want one or more Moves paired with a Sub while they’re in their normal location, you should let me. It’s easy enough to turn off the Sub temporarily if I want to take the Move(s) in another room (or outside) and the Sub isn’t nearby.    In my case, I want a pair of Moves+Sub in my bedroom/bathroom with the Sub under the bed. I bought the Moves so I could “Move” them in the bathroom when I shower and get ready without having to unplug/plug power cables. In order to achieve this, I had to buy a Play:5 to pair with the Sub. The Sub is still in close proximity and sounds great with the additional Play:5 but I don’t really need the extra Play:5 and this kind of use case is exactly why some people will buy Mov

The other thread that had this topic is closed, but didn’t address my problem. After an hour with sonos help, this is what we did.First, confirmed my S2 was up to date. Unplugged all sonos speakers/units Rebooted the router Plugged them back in.It took a little waiting for them to come back online, but it did the trick. 

Hello All in the Community! I continued to be asked to upgrade my app on my phone everytime I log in. I have a friend that did the upgrade and is now no longer able to use their devices. What is the deal with the older devices. Will it brick my networked amps and portables if I upgrade the software? I have Sonos Play 1 and Sonos Connect Amps.  Thank youRalph  

Can anyone help?The S1 app told me to instal the new S2 version. This works with my android phone no problem but unfortunately not with my iPad.The pad is running the latest OS but the app won’t let me past the Terms and Conditions. 

I have a system I installed for a client that where I swapped out a sonos one sl black for one that’s white. The room is a master bathroom. The problem I have is that when I tap the group button and then click ‘everywhere’ the room won’t select.  I can manually click the room and it works fine from there. But the ‘everywhere’ will neither select or unselect that particular room.  I’ve factory defaulted the speaker and added it back using a different name and same results.  My app is up to date and Sonos the sonos system. This problem is repeatable on multiple iOS devices. Sonos tech support suggested posting this question to the community. They are stumped apparently. 

I have never been so frustrated with an upgrade, my system is now down, there is no way to go back to S1….

I just replace my SoundBar with a Beam. The SoundBar controlled the volume properly on my TV whether it was set to cable or streaming from either AppleTV or an Amazon Fire device (I am using a Harmony remote, but I don’t think that matters). WIth the Beam, I have it set up to control the TV volume, but the remote does not affect the volume when I’m streaming from the Fire. In fact, I can’t even set it up with the TV set to the Fire input - it doesn’t see a click on the Volume button. My TV does not have an ARC input, just a digitial audio out, if that matters. Is this something that I have to fix by reprogramming my Harmony, or what?

There was a thread about this topic, but it is closed for comments. It’s still an issue: Sonos can’t see semi-colons as a delimiter for genres. It is musicologically impossible to fit every piece of music into one genre. That’s absurd. If Sonos loves music, it should address this problem!

Hi! have just got my Sonos One and have downloaded the app. Not a fan really as I can’t seem to be able to play my iTunes playlist from my phone? Also I have lists on my YouTube account and they won’t play either as there isn’t an “app” to support this help!!

Hello, been looking through this for ages before finally biting the bullet n asking.  so basically my Sonos one and One SL are connected to my wifi but I don’t want to connect my iPhone to wifi just cuz it takes ages to do anything on my phone. I want to know is there a way I can connect my Spotify to my Sonos system, in a way that when I click the stream button my Spotify it comes up as a option if I’m connected to wifi or not 

Hi, I realise this has been asked before but j can only find years old threads relating to it. Do my plays on spotify via sonos feed back to Spotify and therefore count towards daily and discovery playlists? For clarity I am browsing via the sonos app. (I know they never used to, hoping this has changed!) Thanks,

Hi there im using a note 20 and im trying to cast YouTube videos from my phone to my sonos 1. Unfortunately I cannot do that only thing that works for now is spotify. I would like to watch Netflix and YouTube on my phone and listen to it on my Sonos is that possible ? Please help me out

Any idea? We’ve been deafened! Have managed to at least limit volume in the room so we won’t lose our hearing but need to be able to control volume. Any ideas very welcome

I upgraded to Sonos2 This made the link to my iMac music library redundant.I’m trying to reconnect it I have discovered there isn’t a Sonos App anymore for the iMac so I’m lost I’m running High Sierra 10.13.6 and can’t update software unless I buy a new iMac which isn’t an option.any help ... please   

I’ve been trying to listen to the BBC Sounds app (from an iOS up to date iPhone) but I have struggled to get anything to work/connect whatsoever …. am I supposed to be able to make this happen does anyone know?Stevie T. (UK)

Can I undo an update? My sonos products will no longer work. And they were working perfectly until i updated… 

Come on SONOS sort out this problem. It’s a disgrace that you have cut loose all those customers that have perfectly good old gen equipment. The very least is that you continue to offer the ability to use our equipment and search for Radio and other content. I fully expect a canned response and zero help, but I’m going to ask the question anyway.

Playing songs on my computer continues to be a really weak spot with SONOS. The issue is compounded in that later -- like today, the next day -- as soon as I open SONOS on my Samsung it starts a string of “I can’t play that” that goes on and on, literally blocking my use of the phone. I wasn’t even going to play songs off the computer when I started this morning! the best I can tell it’s never the same songs .. it’s just like random.