Hi I have old Play:5 (Gen 1) and Play:3 speakers and use S1 Controller on a Windows laptop. My Controller suddenly won’t open other than on a page which requires an upgrade to S2 Controller. Unfortunately I clicked on the upgrade button and believe my speakers have now upgraded to OS2 and won’t work. I uninstalled the S2 Controller and reinstalled S1 but no joy. Any ideas? Or is this just a way of making me upgrade to the new generation products?
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+16Hi @redhendrix.
Thanks for reaching out, let me check it for you.
To better understand your Sonos system and identify the status of the devices, kindly submit a diagnostic report through the Sonos app, then reply with the confirmation number.
I'd start by reviewing your system and go from there.
Looking forward to hearing from you soon.
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