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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,943 Topics
  • 27,478 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4943 Topics
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MDSKULContributor I
asked in Components and Architectural
Sonos zones show up fine on Ipad but some are missing on iphone

We have multiple Sonos amps that play different zones all over the house. I have no issue using the iPad. When I pull it up on my iPhone 2 zones are not in the list. On the IPad they are visible, on my iPhone they aren't there. All on the same network and wireless. It's as if they are hiding from my iPhone.They work fine from the iPad but from the iPhone they just don't show up as a zone to pick but all the other zones are there and work fine from the iPhone.All Sonos uses a wired connection to the network.  Anyone else have this issue? Anyone figure out why? Thank you 

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2 years ago
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rvsparky47Contributor I
asked in Components and Architectural
.Signal Delay between Speakers

I've recently noticed a significant signal delay between speakers connected to my Sonos Connect and other Sonos speakers

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Airgetlam
2 years ago
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Begging4helpContributor I
posted in Components and Architectural
begging 4 help -the last time

 I am having an issue playing Spotify through my Sonos app. I keep getting an error message saying "Unable to play (song) the connection to Spotify was lost." It starts then stops after 20 seconds. I understand this is a widespread problem with no definitive solution. I so close to switching to another system  so I am begging 4 help!! • Internet connection is stable.• Issue just occured today during playback. Sonos system was installed a 5+ years ago, and everything was working fine until last month  • Spotify app works fine by itself, and I can not play Sonos Radio through the speakers. The same issue when I try to play Spotify through Sonos.• I have tried powering the Sonos amps off and on. No fix.• I have removed my Spotify account in the Sonos app, and then reconnected it. No fix.• I have tried clearing my queue in the Sonos app. No fix.• I checked for updates on both apps after the problem occured. No update for Spotify, but I did update Sonos. No fix.

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Airgetlam
2 years ago
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LynnStanleyContributor I
posted in Components and Architectural
sonos bridge

I have a Sonos bridge that of course cannot be updated. I have a playbar and a Sonos 1. mad I cannot update the bridge, I cannot link my Alexa. my question is, can I just remove the bridge and reconnect the playbar and play 1 directly to the internet? Apologies, I’m not that tech savvy so I need simple. L

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2 years ago
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docf15Contributor I
asked in Components and Architectural
Connect Gen 2 no Sound / extremely weak volume

Since upgrading to the S2 app, my Gen 2 Connect Amp is not working properly.  I have it connected to a Yamaha Receiver via an RCA plug.  There is a signal going to the receiver as I can hear music playing softy on the receiver but only when the receiver is dialed to extreme volumes (near max).  I have tried different RCA plugs and different receiver inputs (Audio 4, 5, and Phono) all with the same result.  Customer service says everything looks to be working from the trouble shooting codes.  Any ideas? BTW, when I reset the connect to see if it would work on the S1 app, the S1 app keeps directing me to use the S2 app and doesnt give me an option to use it.  Not sure if there is a work around for that...

52012
D
2 years ago
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wponder11Contributor I
asked in Components and Architectural
Playbar audio form only one speaker

I have a Playbar connected to a TV via optical connection. It is in a surround setup with two rear speakers connected through a newer amp. I noticed today when I put my ear to the playbar it sounds like there is audio only coming from one of the 9 speakers in the middle. Is this normal or is there anything I can do? Thanks

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Airgetlam
2 years ago
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jkpalmer52Contributor III
asked in Components and Architectural
what is a group coordinator and how do I create it?

I was chatting with Sonos Support to try to resolve an issue with one of my speakers getting out of sync.The individual mentioned “group coordinator” but there isn’t any setting for creating one or even much mention of one in the sonos support / documentation.My system worked fine until a recent update and then one of my Sonos Connect devices gets out of sync with a couple of nearby speaker pairs, one connected by wifi and one connected to my home network via ethernet.Help appreciated.Jim P  

4777
Airgetlam
2 years ago
samuelward
samuelwardAvid Contributor I
asked in Components and Architectural
‘Unable to connect to Sonos’when moving between properties

Hello, My parents property has a Sonos network, I have noticed that when I go to their house, use their wifi, then return home I cannot connect to my home Sonos. I am ‘on’ their Sonos system too (I.e. I can control their system when I am there using my phone and their wifi).  However, regardless of whether or not I control their system while there, when I return back home and try to use my system the app simply displays the ‘Unable to connect…Let’s fix it’ error. I run through the steps, it tells me ‘We’ve found multiple systems’ (mine and my parents). The only option from here is turn it all off and on again - annoying. my wife’s phone / iPad that hasn’t been to my parents house does not have the issue, connects to our home system fine.  I can also still see the speakers on AirPlay and play to them so I’m pretty sure it’s an app / iPhone issue? I’ve tried to turn off ‘private wifi address’ on my iPhone as shown in a similar issue but this hasn’t worked. it’s worth noting that overnigh

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controlav
2 years ago
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RSK21Contributor I
asked in Components and Architectural
sub mini will not connect wirelessly to wired amp

As abovei have recently purchased a sub mini I intend to pair it with my Sonos amp which is in my server rack under the stairs and feeds a pair in ceiling sonance in our kitchen however while the sub will pair to wireless Sonos Ones in another room it simply will not pair to the wired ampi cannot run an Ethernet wire to the location of the subpreviously I had a sub gen 1 running wirelessly with this same setup in the same locationam baffled - any suggestions ?  

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2 years ago
tschneider
tschneiderAvid Contributor III
asked in Components and Architectural
Error 701 when trying to play something from PocketCast

As of today I get errors when trying to play anything from PocketCast: An error occured while adding tracks to the queue (701)

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2 years ago
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AaseContributor I
asked in Components and Architectural
Upgrade option gone after purchase

Hi. I just bought two Play:5 gen 1 - just for the sole purpose of use their upgrade option. The seller had accidentally activated the upgrades on both. After calling the Sonos support we were that the update option had been deactivated and that it would show up on on my account after setting up the speakers on my system. I am able to see the devices on my account, but no upgrade option. The seller had a third device of which he also had the option deactivated. That device shows up at his account with an upgrade option. But the speakers i purchased is now (of course) gone from his system. What to do?

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2 years ago
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PirrusContributor I
asked in Components and Architectural
Sonos Amp no longer working with Apple Homekit automations

My sonos amp will no longer run the automations on Apples home app.  It was working perfectly for about two weeks then suddenly stopped.  Wifi is strong, I have several apple tvs near by to work as hubs and all of them have apple music set up fine.  Apple made me remove the sonos amp from home app then putting back on.. still nothing.  They told me to talk to sonos. Any thoughts?  Thank you in advance.

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Airgetlam
2 years ago
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speedy-beansContributor I
asked in Components and Architectural
Sonos Connect with in-ceiling speakers won't play sound after power outage

Hello. We have several in-ceiling speakers connected with a Sonos Connect. Every time there is a power outage, the in-ceiling speakers stop working. In the app, it says music is streaming to the Connects, but no sound comes out. In the past, I’ve had to restart the amp and the Connects and then wait sometimes 24 hours for sound to come back. But on the most recent outage, I am not able to get sound at all. Like I said, the app is showing music to be streaming, but no sounds comes out. Thanks for the help!

13061
Airgetlam
2 years ago
tonsure
tonsureAvid Contributor I
asked in Components and Architectural
Multiple accounts on S2 (can't login to personal; password "error").

I made the mistake of trying to setup a separate Sonos account for work (as we were experimenting with setting up a Sonos system there). I gave a separate email address and created a separate password. On my S2 app (on my iPhone), I logged out of my personal account and logged-into the new work account. Everything seemed fine. That is, until I tried logging out of my work account, and back into my personal account. When I tried to login, the S2 app stated that I was using an incorrect password. I changed the password, but the same error message continued. I went onto my browser and logged into my Sonos account via the Web (with the new password), and everything seems fine (my entire home system is still showing up there, etc). But the S2 iPhone app simply won’t recognize my password (which is a big problem, obviously). The “tech support genius” at Sonos simply suggested deleting and re-installing the S2 app to my phone, which I’m obviously hesitant to do (because I really don’t want to

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2 years ago
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ArmandoBFContributor I
asked in Components and Architectural
Amp

can I wire 4 bose 791 speakers to amp?

1132
A
2 years ago
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RandyhulskenContributor I
asked in Components and Architectural
broken sonos one

Hello,One of our sonos one box just stopped working.We don’t know why it doens’t work anymore. We saw that the light on top of the box didn’t light up anymore and then we noticed it didn’t works. We bought the box in november 2019 at the BCC store in Veenendaal. We already went to the store but they told us they couldn’t help us because we were past the guarantee period unfortunately. Is there anything sonos can do to see what’s wrong with the box? Kind regards Randy Hulsken & Laura Diepeveen 

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Airgetlam
2 years ago
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ThatS0n0nsUserAvid Contributor I
asked in Components and Architectural
Multicasting Audio Playback Issue When Grouping

I have noticed if I have music playing in one room of the house and in the middle of the song I group it to another room the audio sometimes only plays out of one of the stereo speakers even if I see it online, once I power cycle the speaker everything is working as expected. I do have multicasting and all the IGMP proxies setup on my router. Could this be because there is a lot of information being transferred at once to the new grouped speakers that the multicasting doesn’t keep up? I don’t seem to notice this when I pause the music and group the speakers to then un-pause the music.

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J
2 years ago
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DJXarlieContributor I
asked in Components and Architectural
laptop/projector wired into ZP90 Connect

Googled everywhere and can’t seem to find a definitive answer:I run a projector with input from a laptop thus my audio output options are 3.5mm jack and/or RCA output.If I picked up an old ZP90 could I run the audio wired to the ZP90 and then from the ZP90 wireless to my Sonos Speakers and would this work without the sound delay to the video coming through the projector?A Sonos Beam just doesn’t go well with a 110” projected image on a blank wall whereas Vertical mounted 5s or 1s either side of the image are perfect.I’ve previously run audio via 3.5mm jacks directly to a single Play 5 (which then wirelessly links up another play5 and Sub) but this is far too much overkill when I could better use some play 1s instead ( but as everyone knows they don’t have any audio wired inputs ).    

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J
2 years ago
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NicholasvargaContributor I
asked in Components and Architectural
Grouped Zones audio Delay

Have an interesting issue, easy setup. Multiple Connects, connected directly to a power amp. No DSP….No processing. When all zones are grouped together a few of the players are out of sync….by a half a second. Causing an echo from room to room. The resolution is to ungroup all the zones and regroup them. This seems to fix the issue for a day or two. To me, its almost like a master timing issue? Anyone else ever seen this? 

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Airgetlam
2 years ago
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PBNZ
posted in Components and Architectural
I am Sick of my Sonos

Having returned my first Sonos Roam to the retailer as it simply didn’t work at all, and received a replacement, I am finding the replacement impossible to use too. Apple Music won’t work with it (Sonos cannot access my playlists even though it lists them), and the connection with Bluetooth is very unreliable.I am returning my second Sonos roam to the retailer for a full refund and will never purchase another Sonos product again. The Sonos Roam is very probably the worst consumer product I have ever had the stupidity to buy.

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Airgetlam
2 years ago
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mitch123Contributor I
asked in Components and Architectural
Grouping issue with S2 Desktop App - room volume controls stop working

Recently there seems to be an issue with the S2 Desktop app.  I have tried to fix it with a Sonos Technician (case# 04350051) but they couldn’t fix it, and suggested I try and escalate it for a more advanced investigation. What seems very odd is there is no way to advance and ‘report an issue’ other than calling Sonos, and after spending over an hour yesterday on Sonos chat, some of us just have the time to sit on a phone. Hence why I’m highlighting the issue here.The issue is (and it’s only an issue with S2 Desktop app), whenever rooms are grouped the volume control and mute controls of the grouped rooms often stop working. The only way to get them working is ‘ungroup’ and the individual rooms then have working volume/mute controls.It’s not an IP issue (Sonos tech checked that) and several diagnostic reports sent to Sonos. It’s only on the S2 Desktop app, and only happens when using grouping.  Could this be looked in to and update fix be released. Thanks

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K
2 years ago
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popi4evrContributor I
asked in Components and Architectural
Sonos with Starlink router

Frustrated as I cannot get a clear answer on whether or not Sonos can work with the Starlink router and/or if there is a work around?  I live in a rural area and Starlink is my only hope but Sonos customer help says Sonos does not support satellite internet.  Any help on a way to make this work would be greatly appreciated. 

41788
Airgetlam
2 years ago
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JohnRobContributor I
asked in Components and Architectural
Bridge system help

I bought a Play 3 for use around the house. Worked fine when I added it using the old Mac app. Then it dropped off and of course Sonos removed the add unit functionality from the Mac software. I have had to re-load the app on my phone (new phone) but the app reports “Sonos not found on this wifi”. It wouldn’t because I have a Sonos Bridge. My phone cannot find and therefore select the Bridge wifi. My intention was to try and remove the Bridge. and use my tp-link mesh. However, the guides say I need the Bridge removal tool which is in the App! Catch-22.I have Bridge, Soundbar, the subwoofwer, Play 1 x 2, and (optimistically) the Play 3. The S1 app on the IPhone. Can anyone help? 

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2 years ago
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Mattyc973Contributor I
asked in Components and Architectural
how to wire 3 Polk Audio RC80i wired to sonos amp

Looking for the correct way to hook up 3 Polk Audio RC80i in ceiling speakers to my sonos amp.also will be using my Sonos arc to make it a surround sound system.Thanks.

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2 years ago
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AdamJ03Contributor I
posted in Components and Architectural
Imported playlists with special characters - Scripted Solution

I’ve been having issues with playlists exported from iTunes, where any songs with special characters in the filename wouldn’t play in the playlist, despite playing fine when playing through my library within Sonos. Support weren’t unable to resolve this, their solution was to export as .xml instead of .m3u or .m3u8 - from what I can see it doesn’t even support .xml playlists.Anyway I came across this manual workaround within these forums, which did solve the problem, however I have quite a few playlists, with a number of problem tracks in each, I also export regularly to pick up any updates to the playlists so manually editing every time would be a nightmare.I’ve ended up writing a PowerShell script to fix all of my playlists with one click. I saw a request elsewhere for a script to do this so posting it here in case it is of use to anyone. Simple copy the  script to a new file and save as type .ps1, editing the three variables at the top as per your own structure.If your playlist path

2363
A
2 years ago
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