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Answered

My Sonos Amp light comes on briefly and then goes off.

  • June 24, 2023
  • 3 replies
  • 1336 views

When I connect the power to my Sonos Amp, the white light comes on for a split second and then goes off and will not come back on. I have tried to carry out a reset but it does not respond. Can anyone help?

Best answer by AjTrek1

It may be a hardware issue assuming you have tried a different electrical outlet. I suggest you run the process again (connect to power) and after the fault occurs run a diagnostic within 10 minutes and post the reference ID in your next post. Call Sonos tech tsupport to discuss the findings. 

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3 replies

AjTrek1
  • Answer
  • June 24, 2023

It may be a hardware issue assuming you have tried a different electrical outlet. I suggest you run the process again (connect to power) and after the fault occurs run a diagnostic within 10 minutes and post the reference ID in your next post. Call Sonos tech tsupport to discuss the findings. 


  • Contributor I
  • July 4, 2023

I have the same problem. How does one “run a diagnostic”?


Airgetlam
  • July 4, 2023

Here you go: submit a system diagnostic.

Click on the underlined words.