Components and Architectural

Sonos Port is connected on same WiFi as new iPad running latest Sonos app with new account creds just for this single port. I can see there are 2 other system when adding a new system and a new device. For some odd reason, when I finish going through the motions of adding the new sonos port, I can see it added corrrectly after the updating process, but it never gets added to the new system i created. Been trying this for a bit. Hoping someone has some insight on what could prevent this part of the process. If I attempt to grab a new WiFI signal and connect the app and port to another wap, no issues at all. I just find it interesting that there are two other existing systems, and a third cant be added to an existing WiFi that has been working for years. Any takers??? Thanks in advance.

I have a new Songs Beamer since yesterday. I am not able to Connect the Sonos App to the beam. Reset did not help. WLAN is the Same. I have no clue what could be wrong. Any idea?

Sonos won’t add my sub and arc to my Sonos account even after multiple factory resets. 

Hi, I have around 10 Sonos speakers around the house. All of them work with out any issues (leaving aside the new app issues). I have a Sonos Port that I use with a garden speaker system. If I want to group the Port to the rest of the speakers I get an error "unable to connect. Please try again later". If I connect to the Port alone it works fine. I have tried the usual, reinstall app, delete cache and storage, etc etc. Any ideas what could I try? Is this releated to the new App disaster?By the way, three days ago I was FORCED to update to the new app. I've been using 16.1 till now. Thanks everyone for the help on this.

Hi all, I was listening music on my deck via Connect amp and all of a sudden everything went off!! Went to the basement to look at the amp and there is no light on the panel or LAN port.Switch power cord of another amp working without success. Tear it down to watch fuse, mosfet and diode based on how-to found on YouTube and everything look ok. No burn smell, capacitors aren't deform, board isn't deform or discolored. So I'm now stuck with a really expensive paper press since, I think, Sonos didn't support the Connect Amp. Anyone have encounter this kind of issue and succeed at fixing it.Thanks 

Hi, I have one amp currently powering one set of speakers on my porch with a volume control. I'm thinking about adding an additional two pairs of speakers inside. Id like to put them on a seperate volume control and if possible also on the same amp. Firstly would it be possible to have all 6 speakers on one amp and second, what would I set the impedence matching to. From what I understand if it were two pairs on one VC id set it to 2X. However I'll have one pair on one VC and two pairs on the other. Would I set both VC to 4x?

I have a new Sonos amp. It will not connect. Sometimes I get as far as the app telling me it is connected but then failing to connect to my Wi-Fi .other times. It doesn’t even get that far.

Just hooked up and registered port and I can play music through Sonos speakers but won’t play through my demon amp to home theater speakers any help?

The orange and white indicator light blinks continuously.No sound.How to fix this problem ?

Good morning from the UK. I had an email from the CEO of Sonos who was apologising to Sonos customers for the poor performance of the latest Sonos S2 update. There was a personal invite to contact him, including his direct email address. Why oh why did I get a reply from noreply@salesforce.com? I spent quite some time constructing my email which I believe would offer some sound advice on how things at Sonos could improve. The reply I had is like marking your own homework. I'm being realistic here, as I know that the CEO will be inundated with emails from disgruntled Sonos customers, but don't put out your email address and get someone else to respond based on their own thoughts. I want to get through the Organ grinder, not the monkey. I am not suggesting employees at Sonos are monkeys, it's just an analogy to get to the top.  

[Honestly, if I could go back in time I would never buy this product again… but I have had it for YEARS and when it works, it plays great out of my analog speakers. But when it doesn’t….what a drag. PLEASE HELP!]So: I have the CONNECT:AMP (2nd Gen 2018) linked with good wiring to two ELAC UB51-BK bookshelf speakers. The (slow, terrible) new app will manage after reboot and waiting, to play a song … only to inevitably cut out anywhere between 30 seconds and 3 minutes. I have tried it at various volumes, via various sources (Spotify, Sonos radio, etc.) I tried updating the amp’s firmware but only get error messages (“error 1,000”) and have done all the usual disconnect everything, reboot, try again and again and again. Is it hopeless? 

Have installed a Port to link an old B&O to my existing system. I have all right connections, it shows up on my system and will play on its own but will not link. just says “unable to connect. Try again later” this is the latest in a string of issues since the new app “upgrade”🙄Very frustrated. Again

Hi,A few days ago, I replaced my Gen 2 AMP with a Gen 3 AMP.  I did this so I can group together in the Sonos app, my analog speakers, Beam, and Roam speakers.  I was able to use the same cables that were connected to the Gen 2 AMP to connect everything to the Gen 3 AMP.  Unfortunately, now, the line-in won’t automatically switch to the TV when the TV is turned on.  This automatic switching process worked fine with the Gen 2 AMP.  Right now, using the Gen 3 AMP, the only way to select line-in is manually in the app.  I have set up within the app the ability to auto-select line-in when the TV is turned on.  The Source Level is set to A/V.Here is an example for my case:I listen to Sonos Radio all the time.  When I was using the Gen 2 AMP, if I turned on the TV the Gen 2 AMP would automatically switch to line-in and the TV show audio played on my analog speakers.  Now, with the Gen 3 AMP, if I listen to Sonos Radio, and then turn on the TV, the Gen 3 AMP does not sense the TV and switch t

I cant connect Sonos Connect to wifi or via Ethernet cable to the router. The app cant configurate the Product 

I changed internet providers and my speakers (two Sonos one, a port, and a move) constantly lose connection or are not connecting when I try to airplay from my phone or the app. How do I troubleshoot to improve connection? My internet speed is much faster now, but for some reason the connection isn’t as stable. Is this because of the new app at all?

Can I use my sonos amp with a yamaha sub and a pair of play 3's? I don't seem to hear the sub? Does it disconnect the sub when using the play 3's?

How do I change the speakers off of port?  Speakers are not plugged into port. 

I have a new Sonos Amp with existing speakers at my home. Each room has 2 speakers and they use a 4 conductor wire (black, white, red, and green). Should I only use the red and black wire to connect to the amp? Can I connect all the speakers to one amp?Living Room: 2 speakers, 2 cablesKitchen: 2 speakers, 1 cable Basement: 2 speakers, 1 cableBack Yard: 2 speakers, 1 cable 

L R balance on Amp stopped working since the new App. No change is balance when sliding from one side to the other. Both speakers still playing stereo music. Is that an other new App bug?  We have not tested function on an other Amp.

Hey all,  Got a strange issue with my Gen 2 Connect Amp - I'm trying to plug in a powered subwoofer into the subwoofer output port on the amp, however it doesn't seem to be working. When I plug it in with music playing, the amp will dip the main speakers for a second and the sub will start playing, then it cuts off again and the sub output goes quiet. I also can't see any sub adjustments on the product page in the sonos app. Any ideas? Anyone else seen this? I have tried multiple amps with multiple cables and they all exhibit the same issue. 

What happened to this company? I own 8 Sonos devices and nothing works. Customer service is no less than an hour’s wait. Need to find a new provider. Any suggestions which may allow me to keep my equipment?

I have an old Sonos Connect that feeds into an old Onkyo receiver in my hearth room.  The receiver drives two sets of passive ceiling mounted speakers (through wall mounted resistor controls for volume).  Looks like my receiver is about to shoot craps so I am looking to replace it, but continue use of the old Connect I have in place.  Don’t want to upgrade as I have other rooms/old Sonos speakers set up throughout the house in different zones/groupings so just want an easy solution to replace my amp for the hearth room.  Would something like the WiiM Amp work for me (and perhaps offer some added benefit that I could stream other stuff through it to access my speakers)?  Or is there a better/easier solution?  Seems to me that it is a waste to buy a full blown receiver as all I need is an amp to drive my speakers.  Thanks for any advice!!!!  Moderator Note: Modified in accordance with the Community Code of Conduct.

I have two Sonos Amps, each running two ceiling speakers (front and back). In our family room for our TV watching.  Things were working fine but in the last several days suddenly the voices will fade to very low and the surround volume takes over.It will sometimes recover if I turn the TV off and on but when I change channels it seems to trigger the effect.  Just seems odd and still learning how the app actually works.  Not sure what gas changed.

I’m an integrator.  I still cannot after a week and a half add ANY Sonos ports to a new install that’s been completed.  Your app initially flashes a screen showing “adding port adding port adding port” and then it says update available...it errors out with a 1002 and then after force closing it, it errors out with a 1000.   Then it goes into a neverending loop of “update is available” where I cannot actually reset the app to try again. You guys are absolutely killing me right now and my clients who want to use their systems. I’ve removed the devices entirely and brought them back to my design center/workspace and tried adding here as well with the same BS over and over.  I’ve used the PC app as some suggested as well with zero results.