I own a residential systems integration firm and have been selling and installing Sonos as our main distributed audio product for the past 12 years. My field techs are no longer table to activate new product in less than 45 minutes per device, involving 4 to 6 resets. Tech support is abysmal, rarely are they able to diagnose our fix any of the issues we are currently encountering. We have several large projects coming up with Sonos product, if Sonos’ doesn’t get this fixed we will explore alternatives for future installations.
Additionally, we are fielding a multitude of service calls from existing clients having similar issues.
