[Honestly, if I could go back in time I would never buy this product again… but I have had it for YEARS and when it works, it plays great out of my analog speakers. But when it doesn’t….what a drag. PLEASE HELP!]

So: I have the CONNECT:AMP (2nd Gen 2018) linked with good wiring to two ELAC UB51-BK bookshelf speakers. The (slow, terrible) new app will manage after reboot and waiting, to play a song … only to inevitably cut out anywhere between 30 seconds and 3 minutes. I have tried it at various volumes, via various sources (Spotify, Sonos radio, etc.) 

I tried updating the amp’s firmware but only get error messages (“error 1,000”) and have done all the usual disconnect everything, reboot, try again and again and again. 

Is it hopeless?