Components and Architectural

I am brand new to this community. I just recently purchased two Sonance amps with outdoor wall speakers. Salesman sold me on this was the best system out there. I installed both amps with speakers and have not been able to connect my mobile device with the amps. Already have spent hours waiting to be connected to sonos agents, along with the hours of having sonos techs running me through the setup and trouble shooting procedures over and over. Also spoke with my internet provider about my modem, and having to slow it down to 2.4 ghz for the sonos amps. So far nothing has helped. I have spent over 2200 dollars for the sonos amps and speakers and I am ready to rip it all out and return it for a full refund. Would love to get the help I need but there is only one avenue that is to call again and wait over an hour to talk to a tech. I need help now or I am gone ! Moderator Note: Modified in accordance with the Community Code of Conduct.

I’ve had my Connect Gen 2 running on my mesh (Deco) wifi for about 6 months without any major issues. In the last 2 weeks it suddenly won’t hold a connection to the wifi; at best it’ll start playing, then drop out within about 2 minutes, other times the app just won’t show the Connect as being available. My various Play:1s and Beam are all fine running on the same mesh wifi; and the wifi pods themselves haven’t moved. Both the Deco mesh app and the sonos app say the Connect has a strong wifi signal - SNR of about 50db. I’ve set up fixed IP addresses for each speaker through the router. I’ve updated the Sonos app (the new app really is awful). And I still can’t get this fixed. Any recommendations/ solutions much appreciated!

I have a Connect:Amp that I think is gen2, but I’m completely unable to get it added to my existing S2 system.Here’s what I’ve done so far:Factory reset at least 6 times Setup a new S1 system, and it adds just fine and streams music just fine Installed an update when I did this Tried factory resetting again after being on teh S1 system… And then try adding to S2… It sees the Amp and says it needs an update Attempt to install the update fails with error 1002 Try again… fails same way Factory reset and try it all again… fails same way  I’ve tried with the amp on both ethernet and wifi. When I was trying this last week (before getting it on the S1 system), it would attempt to install the update… very slowly the progress bar would fill… until it just hanged completely. Now it won’t even try at all. I tried opening the sonos app on my mac try force a system update (saw someone mention that in another thread)… the app froze when I did this. When I force quit and reopened it, it said no u

Do you have to set up the arc first? Before the sub because we did set up the sub first and now we can not get the arc to set up. My second question is if I hooked up via wifi but need to move the system can I set up the arc with Ethernet cable or do I have to reset the system? Thanks for your help and input. 

Since the latest Sonos app I’ve been having lots of trouble with my system which has for the last 8-9 years been really very reliable. Now it consistently struggles to play music on my 2-off Connects. it shows connected but most times I try to play anything I just see a message ‘unable to connect please try again later’. The new app is so laggy and clunky, really, what was wrong with the old app 🙄      

On the Dutch language community I’ve seen a few posts about people having to pull the Boost because it is not visible anymore in the app and the speakers will not connect to it. Strangely I’ve not come across a mention of this on the (more populated) English language community.Since I own a Boost and have been able to stall any updates of firmware and app, I would like to know if anyone has seen problems with the Boost caused by the latest software or related to the new app.

I’m having issues connecting my gen 2 amp. I have connected the amp  to wifi but when trying to add the amp in the app it’s searching but not finding it.  I have tried a hard reset, reinstalling the app, resetting wifi. im really at a loss!

I have a Sonos Connect that keeps sending Remote Access attempts to my Desktop PC which was verified by the IP.  My Anti-virus is blocking these attempts as SMB:BruteForce as the threat name. I believe it started when I installed the update yesterday and the attempt happens every 2-10 minutes. I have 2 other Connects in my system that haven't attempted this. I have the unit powerd down at the moment. Would I really be compromised through a Connect? Should I be concerned? Just another issue after dealing with the app fiasco. 

The background:I am new to SONOS.  Learning as I go.  I’m a network guy and audio enthusiast, but several SONOS issues are driving me nuts.The task:I was just told I’m taking over management of my boss’ SONOS system.  At least 20 devices of every conceivable variety.  First task: install a new amp and speakers.The problem:The app finds the amp, tells me I need to update.  Update fails.  Codes mostly 1000, sometimes 1002.  I’ve set it up directly under the access point.  I’ve wired it into the router.  Same messages.  No idea what I’m missing.  Info from the app is basicaly basic and fundamentaly useless, unless I’m looking in the wrong spot.Have I committed any glaring errors.  No need to be gentle.  I need unvarnished help / truth here.

Updating from S1 to S2 and updating and older port.  The circle of death been there for several hours.   Did a factory reset and here again.  No errors just never finishes.  Any ideas?

To play TV (Samsung OLED) through Sonos the Sonos system now requires the TV to be connected as a device. This means that the TVs volume control is now only via the Sonos App. We have >1 user of the TV & formerly the TV volume control was maintained via the TV remote that everyone n the family could use. This seems not to be possible now. So I have to forego using the player so others can access the TVs normal volume control. Any ideas please? 

Hi, I have searched for a specific answer but can’t seem to find it. I have a Sonos Connect Amp currently driving 2 third party speakers. I’d like to add an outdoor subwoofer, which seems to be passive. The solution I have seen is to add a separate amp for the sub. My question is, at what volume should the sub amp be set? I definitely like to vary the outdoor volume for the regular speakers depending on the situation (through the Sonos app), but don’t want to have to manually adjust the sub.  Is it possible to automate the sub volume adjustment?

I have one s1 amp set up and I just got another. I’d def it to my system. I can’t figure out how to access it 

I recently purchased a Sonos amp today, and while it sounds great and my Subwoofer turns on, I cannot adjust the levels via the app. If i turn the levels up or down, or even turn the sub off, nothing happens. The sub remains on playing very low.  Is there a workaround to this? I see others are having similar issues. I waited over an hour to speak to sonos customer service today and the woman who answers had no clue what I was talking about. She just said some features should be available in July, but after explaining to her what my issue was over and over she was not understanding, even told me that since I have  third party sub it wouldn't work. 

Ever since the new version of the Android app was released, I'm unable to pair my Sonos Port with other speakers. I've already tried the usual. Disconnect from power. Restart the router. Do it all over again, etc. It's always the same issue: "Unable to connect. Try again later". It's been 3 weeks now. Is that later enough?  Is Sonos going to launch a program to return bricked equipment for a refund now that it has unilaterally decided not to let us use them anymore? Please consider it.     

So I have a Sonos playlist (about 40 songs).   The artwork for ALL of the individual songs all show up in the app when looking at the songs in the playlist, and when playing the playlist.  But when looking at my list of playlists in the app (I’m on S2), there is no artwork for this playlist.   My other playlists all have artwork as a cover for the playlist.  Any suggestion on how to fix?  Note that I recently got a new PC.  And this happened after the switch of the music library to the new PC.    I tried closing app and re-starting it.  Doesn’t change anything.  Thoughts?

Hi . I have various sonos products/speakers including a sonos connect amp which is connected to my ceiling speakers and my sky digital tv box so I can hear tv through the speakers.I am upgrading to sky Q from sky digital. I don't think the connect amp is compatible with sky Q as the amp only has an analogue output. Sky q works on optical output. Is there a way of connecting sky Q to my current connect amp? for example, if I plugged a Digital to Analog Audio converter in the Optical Out Socket on the Sky Q Box would this work? or will I need to invest in a new sonos amp? 

I have a Sonos amp hooked up to outdoor in-ceiling  speakers.  I want to add a Bluetooth speaker to the back of my yard.  Is there a way I can sync  Bluetooth speakers to the Sonos amp to extend music to the back of the yard?  If not, what do you recommend?

I want to use my Connect with my Topping DAC. Would I run the connect right off of the PC then to the Topping DAC then to my Preammp or My Topping DAC right off of the PC to the connect and then to the Preamp??I dont want one conflicting with the other If Im making any sense….Thanks

Hello, I am looking to recommendation  of what kind of wire to connect 8 inch in-celling speakers to sono amp.thanksAbdollah 

I am using an old Ready NAS Duo and am looking for suggestions on a newer NAS.  Current config is 2 2TB Western Digital hard drives.   The new update has made my DUO disappear from SONOS, not sure if age of the NAS has anything to do with it but would like to update the NAS either way

Hi all!My system is simple, two Sonos:Play1, 1 sonos roam and 2 sonos connect amps wired (cable to router and cable for ceiling speaker).Only the ceiling speaker cuts out here and there for 5 - 10 seconds.  All the rest of the equipment works perfectly.Any idea why? How to trouble shoot!Thanks,Pat

Sonos Boost,if no white light in front,is it working ?

Hi all, i recently purchased a sonos connect amp, and when i try to set it up, it won’t setup I don’t know if the previous owner forgot to remove it from their account but i tried to reset it by holding the mute button, and nothing seems to happed when i power it on, the white light is solid for a second, and then the light goes off i know it’s not a power issue because the ethernet link/act light is responsive

I am installing a Sonos system in a new house build. I have 2 pair (4 speakers) of the new Sonos 8” in-ceiling speakers in one room and 1 pair (2 speakers) of the Sonos 6” in-ceiling speakers in another room. I would like to connect all 6 Sonos in-ceiling speakers to the same Sonos AMP. I would like to put an impedance volume control in line with the 2, 6” speakers so I can control them separately while on the same zone. Two questions. Will this setup work? Will the Monoprice 300-Watt Rotary Impedance Matching Speaker Volume Control work for this application? Thank you