Hi

 Re the asus problem, there is new firmware available   6061    this has fixed the problem for me re sonos   also did a factory reset on my router  RT AX 82U

hope this helps

a miracle.  did a ax3000’s firmware update
updated to 3.0.0.4.386_47029

connect amps working again. and other smart devices that were having connection issues.

like a switch

didn’t even do a factory reset…

I'm getting extremely sick of this. It's been ongoing for years now, and it's always blamed on Asus. I have exactly no issues with any other of the 20 other devices connected to my Asus network except bloody Sonos. I'm almost at the point of throwing it all out despite the sunk costs. This needs to be fixed, enough is enough. Go and buy some Asus routers and trial them in house Sonos r&d and fix the damn problem. 

It is unlikely any of the ”20 other devices” on your network need to communicate with each other, and that is the feature that Asus seem unable to make work reliably (per this thread and others). And that is also a critical requirement for Sonos devices. Please, just get another router.

After so much time, I have finally made it work. After all the tips here in the thread and nothing has really works to 100% for me.
I downloaded a free version of Wifi Analyzer on my old Android phone and scanned through my apartment and channel 6 (2.4GHz) was the least crowded so I tuned in to it.

It has been working almost flawless since, only some split second drop out and its nothing that bothers me and rarely happens. 

Airplay 2, Spotify connect and Sonos all works.

IPTV multicast routing is enabled.

Asus AX68U Merlin 386.5 (have not try 386.5_2) Factory reset and no restore from backup.

We had this same problem. We rolled our firmware back to:

3.0.0.4.386_47029

2022/01/05

Not exactly correct.

Problems with Samba are often simply access errors, where once they worked.  Reported in the Sonos System Error Log, they show as:

• “Unable to connect to: //<your samba path>”,
• “//<your samba path> is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.”
• Unable to play '<your music file>.mp3' - unable to connect to //<your samba path>.

As Revrobbo noted, it is absolute and complete BS that someone at Sonos has not tried to replicate this problem and fixed it, given all the years of venting on this forum.

Are there any iOS users here? I tried two days connect Sonos to my new Asus rt-ax86u with Android, no success. Tried my wife's IPhone for Sonos network update and success right away! All speakers found immediately.

Router is with newest firmware and airtime fairness off, QoS off.

Your phone is probably connecting on 2.4GHz and your wife’s on 5GHz (or vice versa). These routers are infamous for messing up broadcasts between radio frequencies. Please, choose a different router.

This also seems to work Better for me! Thanks

I downloaded a free version of Wifi Analyzer on my old Android phone and scanned through my apartment and channel 6 (2.4GHz) was the least crowded so I tuned in to it.

It has been working almost flawless since, only some split second drop out and its nothing that bothers me and rarely happens. 

Airplay 2, Spotify connect and Sonos all works.

I have just bought a new Asus RT-AX86U running Firmware Version:3.0.0.4.388_22068 so as to be able to use a VPN and am experiencing the same issue as detailed in the many posts here and elsewhere.

I have reset all my Sonos speakers to factory settings and reinstalled and all seems good until after a few minutes they all show as disconnected again. I have followed all prompts to re-connect  in the Sonos S2 app and lost count of the number of reboots and I have chatted online with Sonos support who then said I would need to contact telephone support all of whom have viewed multiple diagnostic reports all to no avail; my last contact ended with me disabling Wi-Fi 6 and everything appeared connected and working only to all appear disconnected again a couple of minutes after I thanked support and ended the call.

I am now using my Internet suppliers router for Sonos and the Asus for everything else.

Just in case this helps someone else, I read through this thread and after trying multiple resets, reboots, the works, I did finally solve it for me. Within the ASUS Router app (Android for me), I went to Settings → WiFi → Wireless Settings → Network Settings and turned OFF ‘Enable 802.11ax Mode’. I was having a devil of a time trying to get my sub to register. As soon as I disabled this setting, the sub instantly registered. Hopefully this helps others. 

I've struggled with this for years. 

What has seemed to make an impact is under 

LAN -> IPTV -> Enable Multicast Routing

For a week now every time I open Spotify my system is available to select.

I'd also recommend setting them to static addresses, as well as communicating to a specific access point vs letting the network decide.

Thank you! Enabling Multicast Routing has helped keep my connection alive.

Another vote here for turning off the QOS.  I have an RT-AX58U connected to a RT-AC68U mesh and my second Play 1 was not connecting after being unplugged for a couple of days.  Called Sonos who ended up directing me to speak with Verizon about Fios blocking access to the speaker.  That sounded dubious. I found this thread and turning off the QOS which worked like a charm. Thank you !

Hi everyone! I know the thread has been solved already, but I'd like to share my experience with my Asus GT-AX6000 and the settings that helped me resolve the connection issues.

Perhaps it might benefit someone in the future, especially considering my multiple attempts to seek help from Sonos support (both chat and phone) were unproductive. Initially, they informed me that the product, a SYMFONISK floor lamp, wasn't compatible with Wi-Fi 6 routers, essentially implying it was my problem, and I was on my own.

I’m putting this on here in case it helps people who might struggle in future. 
I’ve just about managed to set up an IKEA Symfonisk (Gen 2) single speaker with a new wifi network using an ASUS XT9 AiMesh router. 

I was considering launching the Sonos speaker out of the window at one point. The speaker just refused to connect to the Wifi network. 
What seems to have worked is changing the setting “Tri band smart connect” in the Asus app to “5GHZ smart connect”. Then do the set up from factory reset on the Sonos speaker. After that has been set up, I switched it back to “Try band smart connect” and it seems to still work. 

I can’t believe some people suggest buying a different router to sort the problem. It seems to work fine with all other wifi devices - only Sonos have made this such a painful experience. 

Hey All,

 

Everyone that are still having issues, I called support yesterday and they have been super helpful. 

 

They helped me change something and I’m on the latest version of the firmware and have not had disconnections in the last 24 hrs. I have a RT-AX86U on 3.0.0.4.386_41535

 

 

Here is my 2.4GHz settings (I’ll try enable AX mode and Target Time to Wake later on as these were my own changes but I just need some stability right now!):

 

This solved all my problem. Thank you so much. I hope you Sonos can put this in their FAQ. It has been a long search for solution.

In case this helps anyone:

I have two Play:1’s that I purchased back in 2015, as well as Gen1 versions of the Move and the Beam. I found that when I got a new ASUS WiFi7 router, the old Play:1’s were still connecting to WiFi just fine; however, the Beam and Move were not able to.

After a bunch of trial and error, the only thing that I actually needed to change from the defaults on the router was to disable WiFi 7 mode across all bands. This was done through the mobile app, but the setting is available on desktop, as well, as seen in the screenshot below:

My router is the ASUS ROG Rapture GT-BE98 Pro and is running the latest stable Merlin firmware (3006.102.1)

Hi @ajs81, if you are in the mood for an experiment try enabling Wi-Fi 7 but disabling Multi-Link Operation (MLO). I’d bet that is the specific aspect of Wi-Fi 7 that is troublesome. Which is unfortunate, as MLO is perhaps the most remarkable aspect of Wi-Fi 7. ¯\_(ツ)_/¯

Hey @press250 ! MLO was already disabled on my router, actually, so I don’t think it was that? To be honest, we have no WiFi 7 devices in the house yet, which is why I had MLO disabled to begin with; the WiFi 7 mode toggle was a bit more occluded than the MLO feature, which has its own tab.

I actually only thought to disable it when I saw another post by someone here talking about disabling the ‘ax’ mode on their router. When I looked in my settings through the iOS app UI, I saw “WiFi 7 mode” instead of ‘ax mode’, and it was enabled. So I decided, what the heck, let’s turn it off and see what happens. Sure enough, that fixed the problem.

Now, ideally, I’d be able to enable MLO and WiFi 7 when we do start to get those devices in the house and have all of the SONOS speakers still working. Hopefully by then the issues are solved?

Thanks for replying!