Components and Architectural

I purchased an Orbi to enhance the speed of my internet. I am trying to chance the internet from the Verizon access to the Orbi access on the Sonos but it is not working. Going thru all the steps first with just update router; didn’t work, then took Sonos to the Verizon box and cable with an Ethernet cable and it’s not working either.  Thank you.

Ok, I’m a music professional and I loved my Sonos system until this new controller app came along and now the speakers randomly switch on and off. I have tried to trouble shoot this from every angle but I’m stumped. It is a basic expectation that this stuff all just works...as it has, brilliantly, for years. But now for whatever reason, things switch on and off, or I can’t connect through Airplay and my family is begging me to go back to hard wired speakers so I stop cursing. Anyone else having “issues” since switching to the new Sonos controller app? Thanks. 

Brand new to the Sonos world and very excited to be here!  But having a bit of difficulty… My new Sonos Amp is driving three sets of traditional (not sonos, airplay etc) in-ceiling speakers, each set with its own volume control. They are connected to a Russound zone controller that sits right next to the Amp. Pretty straightforward; well aware of the sound cutoff at high volume from previous setups. Airplay was working fine at first. The Amp shows up on my phone as an Airplay option, and I can select it and on the phone. Music… magic! But a couple of days later… the song now shows progress on my phone as if it’s playing - but there’s no sound from the speakers. When I go to the Amp and tap the volume up/down buttons, the ticking sound comes through the speakers very clearly (and gets louder/quieter), so the wiring connection is fine. Here's the best part - it works fine with my wife’s iPhone. Same exact iPhone 11.     Obviously an AirPlay2 issue. I’m now looking for tips on how to get

Cannot find Trueplay on the S2 app on my Iphone SE, Ipad Pro, Iphone XR or a Ipad Air.All are running IOS 12.4.8.Never had this issue with S1.Need it for my new Arc.Any Ideas???

When trying to install the windows PC app for Sonos I am getting issues connecting. When opening the sonos app, it ask to be updated and get an error: 1101 All my Sonos speakers work perfectly, are up to date and all mobile devices can connect I have the feeling there are some policies on my work PC that disallow me to use Sonos. Strange thing is that my IT guy says it works for others….Diagnostics: 404026229

Whilst the Hurrah may seem an odd title I am actually quite happy that one of my Sonos units seems faulty after some 15-years of service delivering a daily alarm of music into the kitchen every morning. It could have broken some 13-years ago and been out of warranty. The other 11 zones continue to operate.“It’s dead Jim but not as we know it” was my alternative title.SymptomsSeems to upset all the Sonos units if plugged in on ethernet Flashing White Light turns static when on wireless Does show on router with correct reserved IP Does respond to a ping Shows up on Matrix but named undefined Doesn’t show on CR200 or Sonophone AppWe run on a locked 8.4 network with VLANs, but it is picking up the right IP and therefore the right VLAN. Any suggestions on next steps to resurrect or confirm dead would be welcome. Will a reset require a Sonos App of correct vintage. I have both phone and desktop Apps that should be able to be restored if need be. And I think I need to restore one of those to

I have seen this question asked several times, but nothing seems to fix my specific issue.  I have been using the Sonos Beam with Subwoofer, but I recently decided to add the Sonos Amp to power my two in ceiling rear speakers.  I attached the speaker wire to the Sonos AMP and confirmed the TV runs sound through the speakers using an HDMI.  I then factory reset all 3 (Beam, Sub and AMP) so that I could add all 3 to the new Sonos 2 App.  All were successfully added to the App and are combined in the same room on the App.  I have the Amp setup in Home Theater mode in the App.  I have an HDMI cable running from the TV (Arc input) to the Beam.  The sub is connected via WiFi.  Both work just as they did before adding the Amp.  I have a CAT5 cable running from the Beam to the Amp.  I can’t get sound out of the rear speakers.  I feel like I’m really close, just can’t the sound to come out of the speakers.  Any ideas on what I missed?

I have an AMP, it is making a buzzing noise when it is in line-in, it gets louder when I turn up the volume. I changed to 5 different RCA cables. I changed to 6 different sources (PC, Laptop, Phone, CD Player, DVD Player and Turntable). I changed compression. I connected to a power conditioner. I think there is something wrong with my AMP line in?

I had to update my network password where one would think I’d be promoted for the new password and the Sonos app would be smart enough to “figure it out”. Wrong, had to plug a speaker into the network, got it running quickly so one would think we’re all set. WRONG again, unplugged it to place it back where it came from and then it states the network can’t be found. Seriously? What’s the issue here, who can assist? Bordering on tossing this entire system (8 devices) and going with another solution - as my title states I’m losing my patience as this system should NOT be so finicky.

I am new to having a Sonos system. I have a Beam and a pair of One SL’s. I originally set up the pair of SL’s as a stereo pair. I decided I want to instead have them as surrounds with the Beam. When I go to do this (after first separating the pair), the setup never completes. An error message states it can’t be competed. After I move on from the error message the SL’s do show up in the group with my Beam though. However, there is no sound from either SL when I play TV sound or stream music. I have tried removing the surrounds and trying again several times with no success. When I go back to setting them up as a pair again just to get some use out of them, that works fine. Any ideas on what might be preventing this surround setup process from completing? They are all wirelessly connected to a WIFI extender. Thanks in advance for any advice or solutions.

Hello, My playbar got two medium loudspeaker out of order. Membranes are torn.Reference on the product is PVT1-6312512, but can’t find this ID Product to buy it.Do you have the specs of this medium Loudspeaker to buy something similar?Thanks. PS : Special Thanks to Sonos for not selling Spare parts and to planned obsolescence

Hi!My speakers are dropping out several times every day and it seems to be happening to both Spotify and Pocketcast. It is not the same speaker everytime, either. Currently using 1 Sonos one and 3 Play:1 in a small 42 sqm appartment.  Hope someone can help me out,  Thanks!Diagnostic: 1558314103

Probleem:Televisie kijken: Niet OK => Regelmatig valt het geluid ongeveer 1/10 seconde weg bij of de playbar of een van de Play 1. Vooral bij muziekuitzending is dit zeer irritant omdat je naar "hakkelend geluid" luisterd.Luister ik naar Spotify dan werkt de Sonos primaInternet: Delta Glasvezel abonnement 150 MbitRouter: GenexisPlatform Lunar. Productnaam: Platinum-7840zowel op 2.4 als op 5 GHzDecoder: AminoFirmware: 20.1.82.0.10Software versie: 3.4.2Audio Sync: 0Scart Modus: CVBSHDMI CEC: uitgeschakeldSonosKeuken: Play 1Woonkamer: Playbar + SUB + 2x Play 1 (5.1 system)Sonos OS: S2 build 60381140Playbar bekabeld aangeslotenAudiocompressie: ongecomprimeerdAansluitingDecoder is aangesloten via een HDMI kabel op een "gewone" HDMI poort op de televisie. Dus niet op een HDMI ARC ingang.De televisie is middels een optische kabel aangesloten op de optische ingang van de Sonos Playbar. Tevens al geprobeerd om de optische kabel vanaf de Sonos rechtstreeks naar de decoder te leggen.Diagnostis

Have a Playbase, had no issues with it and it suddenly won’t connect to WiFi anymore. I’ve submitted a diagnostic. The number is: 1172428177

I have 13 speakers and was using Smartthings Classic app to control remotely. I turn on music from work for the dogs. Now with the new smartthings app I have lost connection to all my speakers. I think it is due to Sonus running on 2.4 and smartthings hub plugged it to router running 5. Any ideas or thoughts?  Smartthings does not find the speakers. 

I’m trying to add a connect amp as surround speakers, with Amp as main speakers - but when getting error message ‘two compatible Sonos speakers are required’. There is no option to add the connect amp.  Using Sonos 2 app 

I have just upgraded from Ubuntu 19.10 to 20.04  on my server that contains all my music and SONOS was unable to find my samaba share. After almost a whole morning of trying to figure it out I checked out the release notes for 20.04 (which I should have done in the first place) only to find that the new version of samba used explicitly disables SMBv1. SONOS only supports SMBv1. After some more trawling of the net I found that adding the following line to the /etc/samba/smb.conf file, in the [global] section;      server min protocol = NT1 and restarting samba with the following command;      sudo systemctl restart smbd.service my server started talking SMBv1 and SONOS could connect. I hope this will save someone the time I wasted to fix the issue   Jim!

Bonjour, mes musiques sont vues par sonos, elles sont stockées dans le fichier musique au format reconnu par sonos. Si je les retire sonos le voit. Quand je veux lire une musique, un message m'indique que la musique n'est plus dans le fichier de stockage, ce qui n'est pas le cas. Que puis-je faire. Dernière appli sonos utilisée. Merci

Access denied on Apple Music .  Was chatting with support and they could NOT figure it out so the rep just disconnected the chat.  Frustrating when you spend the money and get little support 

Siriusxm stopped loading on sonos app. Have been using well over a year. Yes, my subscription on Sirius is up to date. I deleted SiriusXM app and reloaded. Says my credentials are incorrect and they are not. Any suggestions??

Hi, I have two Sonos One and A Sonos One SL which ago worked together (fairly) happily with the Virgin  SH3 router.  Iv added a Symfonisk book shelf speaker and now have to reboot the router EVERY time for the Sonos app to recognise any speaker.  Any suggestions on solutions!? Cheers 

I have been trying for four hours (FOUR) to update my sonos system. I am on terrible and slow internet (throttled verizon mifi/wifi hotspot) and the Sonos update system seems like it was designed for high-bandwidth connections only. I am so frustrated with the software -- and by extension -- the hardware because of this issue. My internal-only wifi is rock solid (mesh network with like 6 eero devices). It’s only the connection to the internet that’s bad. It seems to me (I have been a technical manager in software) that the update package should be a one-time download, then the rest of the work of deploying the internet could happen on LAN, but the update process seems very fragile and seems like it needs regular upload/download connectivity to the internet. Sonos really needs to investigate why an update that the app says should take 2-3 minutes is for me taking hours and hours and multiple retries. What’s worse, none of my speakers are usable right now because the update keeps failing

Approx once a week my system loses contact with my wi-Fi.all other components on wi-Fi work ok iPad etc.Virgin wi-Fi is connected, wired, to my beam as it is closest unit to router.fed up with turning router off and on, after WiFi has reset Sonos system then resets and is fine till the next time.any ideas. Thanks 

Hello new to the forum.  I have a Samsung TV Xfinity X1 system and the new XR15v2 remote.   If I press MUTE the play bar mutes but does not stay muted.  If I hold the MUTE button down it will MUTE but only because an accessibility dialog box pulls up?  Comcast had not advice.   The App Mute feature works fine so not a play problem unless the commands are wrong for the xfinity remote?   Steven  

Contact tussen ziggo afstandsbediening en playbar valt ineens weg en laat zich niet herstellen