I recently was given bad advice by the Sonos sales team that i could buy the Sonos beam surround set and not have to upgrade to S2. Unfortunately when it arrived, upon connecting the bass speaker i was told i would need to upgrade.
I went through the process of upgrading as i thought i could run S1 and S2 in parallel, (although i was trying to avoid this). I had both systems up and running although through different apps it worked. I could handle that for the time being as i intended to upgrade again in the future to move entirely to S2. However, now when ever i go into my S1 app. I get the switch to S2 splash page and i have to reconnect my S1 system. This has essentially rendered it useless as its a painful process each time i want to use. I now use a Bose bluetooth speaker in my dining room instead.
Does anyone else have this problem? Im reluctant to go through support again as they will just show me how to reconnect, when what i really need is a permanent solution to the problem.
As a side note i’m struggling with the surround set, doesn’t really seem to compare to a purpose built surround system. Ive spent ages trying different configurations and volumes however on most films i cant hear the talking, It seems the system massively lacks midrange. The sound really isn’t that great overall for tv/film but is good for music although not as good as the previous wired system i had through a connect with a £400 speaker set. So it seems i’ve paid a lot of money and essentially downgraded the quality of the sounds plus destroyed the user experience.
I really didn't imagine that i would have to send this back before the end of the 100 day trial but unless there is any improvement in both the app and the sound quality then i will have to.
