Hello everyone, I have this frustrating issue where my Sonos fails to connect. I have to reset my router almost daily.
When it says Sonos has failed to connect, all my other devices are connected and operational. I do have a Sonos boost connected too, could this be the issue?
I have contacted my internet provider who have looked into everything and it all ok on their side.
please see attached photo for diagnostic number and issue.
Sounds a lot like a duplicate IP address issue. While you wait for a Sonos rep to look at your diagnostic, try unplugging all Sonos devices from power, then reboot your router. Once the router comes back up, plug back in your Sonos devices.
Hi Bruce,
Thanks, that is something I haven’t tried.
Well, it’s not spending money, so it’s worth the time. It’s only a possibility, though, not a definite. It will keep you busy while you wait for a rep to look at that diagnostic ;)
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