Components and Architectural

Hi, When trying to group my speakers they often give an error message saying “unable to connect to the device” (danish: “kunne ikke oprette forbindelse til enheden”). I have tried grouping them with each other seperately like 1+2, 1+3, 1+2, 2+3 etc. but it does not work. Sometimes (very few times) it works, but not for very long then one of the speakers will stop playing, skipping or stopping, then begin again and such.  I do not think it is the connection or interference since it is 4 meters away from the router and the only thing between is a drywall and a small kitchen cabinet.    I never had any issues with Sonos before a few weeks ago? My setup is:Sonos Beam1x Sonos x IKEA Symfonisk lamp2x Sonos x IKEA Symfonisk shelve speaker I am about to buy 2x Sonos One Gen 2. But do not want to if this problem continues.  I have made a diagnostic: 344148001 Edit: To make sure I have tried everything. I have changed the channel from auto to 1, 6 or 11. Nothing helps. I have also tried rebootin

Hello, I have a problem with my dead Playbar. To solve the problem I replaced the rectifier and after that the powersupply works fine (15,8V with load) but the playbar is still dead. Is there anything that I can do or check (schematic, diagram, pinouts) on my playbar that helps me to locate the error? Many thanks!  

Hi allThis morning my Sonos apps cannot find Tidal content. Both on IOS og Android. Both in my setup and at my friends setup at her place.I can stream from Tidal, when I select “Senest afspillet” (latest playlists). I can also make sonos play tidal content from Tidal app. Whats wrong?I’m running S1Best regardsRune    

Hello,I’ve been experiencing loss of connections when streaming Spotify and radio (either TuneIn or Sonos Radio) and error messages such as “unable to play [ ] - song is not encoded correctly” since basically day 1. it seems to come and go but lately frustration grew bigger as it reached a point where the speakers are more unable to work than do. Diagnosis number 384398090 

My 8 year-old connect Amp ethernet ports keep flashing and won’t connect to the network following reboot after a power outage.I suspect the power supply (or a power supply capacitor) is fried.  Is there a fix other than cutting the power supply wires from the board an connecting to an external power supply?

I have five Sonos devices on my network: Play: 5, Play: 3, Beam, and two Connect: Amps. Now that I’m using S2 (on iPhone) I never see all of them. The one I use most, a Connect: Amp, is always there. If I leave the app open for a few minutes, sometimes one of the other ones will appear but no matter how long I wait, I never get all of them. I can unplug/restart the others and eventually get them to show up but they disappear again the next time I pull up the app.  What’s my next step in trying to fix this? Should I pull them off their mounts and do a factory reset?

I have a playbar, 2x play:1 and sub in 5.1 configuration. Ocassionally the sound will start cutting - it only lasts for like a split second before it comes back but its annoying when suddenly all the sound is gone and then comes back - when it does this it will keep cutting out every few seconds and lasts for several minutes at a time What causes this and how do I fix it? Should I return it to the store for a refund? Thanks

I'm experiencing a strange issue on a larger sonos s2 system (10 speakers). Every other day or so, I can no longer connect to any music services or connect to the update servers. It just says it "cannot connect". I can see all my speakers just fine.Weird thing is, whatever playlist i was playing before I can press play and it will play normally because it has some type of connection. The situation usually rights itself after a few hours, or I can usually fix it by restarting the router and at least one sonos speaker. And I've never had any audio drop outs.I have tried plugging in to the router and using SonosNet, I've tried configuring wifi, I've tried changing channels - same weird behavior. I'm using an eero pro (single, no mesh) and it is working just fine for all my other devices.I submitted a diagnostic at 1718527646 with my current wifi configuration.

Hi,I have two One SL that used to be paired as stereo and everything was working just fine.I recently decided to separate them to have them in two rooms independently, and since then they both work as if they were on the left (or right, I don’t know) channel of stereo, instead of being mono.I tried resetting both of them but I get the same result.And they work perfectly in stereo when I recreate the stereo.Any advice ?Thanks

I have when 1 sonos speaker and have updated to the sonos 2 app which I understand is compatible. However although I've linked google to sonos I'm unable to link my spotify premium account. When I instruct Google to play 'x' music from spotify it tries to find it but then I receive a response which says 'you need to link your spotify premium account to Google and sonos.  I've done that but not getting anywhere. Can anyone help?Regards

I had to change isp so took the opportunity to upgrade my wifi and bought Google Nest. I've spent all day trying to get my Sonos to connect and it simply does not want to work. I have 2x play5 and 2x play 1 and 2x ikea bookends I've plugged the 5s in to the Nest directly using ethernet and reset them, as have done with play1s. Nothing is working, the app may or may not connect, the speakers may or may not show, music do want show what's playing. It's a nightmare.  What can be done here please?  Many thanks 

Have the S2 controller successfully set up on a Win10 machine and a few iPhones.   However, when attempting to set up on a new iPad, there is one Play:1 missing and it will not load the music library.I’ve tried every hint currently published on this community, so it’s clearly a new issue ???Any hints…..? 

I have a Sonos One and a Play:5 that I normally stream Apple Music to. Some mornings, but not every morning, the music is playing when we go downstairs. Our kids have previously streamed Spotify, but it is not active when this happens. I have submitted a diagnostic report (878087836). Is there a way that I can access this report? Any help appreciated.

Hi.My sonos system has just stopped working with the app on iOS and Android.Can still control via Alexa strangely.I have Connect Amp in one room, beam, sub and 2 x play 3 in another, and Play 5 (gen1) in another.Have tried to update but keep getting errors.Have now removed the bridge, and plugged the beam straight into the router, System now cant find the connect amp. And both apps not working. Although, after disconnecting and connecting again, it will work just once.I have switched through all the sonos wireless channels.I have turned everything off, router, bridge, sonos speakers, and turned all back on one by one.I cant find any other ideas to try on here.Any help really appreciated!ThxBen

We recently updated our Sonos system and now Soundtrack Player will not authorize in Sonos. We use Soundtrack to legally play music in our cafe, so it’s causing an issue that it won’t work anymore.

Hi! Updated to S2-controller tonight. I have 2 Play:1. I can't get connected both of them. I tried the setup-process with the forst Play:1and the speaker was found, updatet and connected immediately. Everything worked fine. BUT the second speaker was not recognized from S2. Though I tried it vice versa in a new installation and  the second Play:1 was found, updated and connectet immediately. BUT now it wasn't possible to connect the first speaker additional, the one that worked in the former setup alone well.After reading here in the community i tried to reboot my router and both Play:1 and the S2-controller(restart of my Samsung SM J 600) but the S2 further on recognizes only 1 Play:1. What else can I do to solve the issue? Thank you! 

This is really frustrating and I think has only been an issue since we upgraded to the new S2 app and removed the Bridge. We have a Netgear Orbi Mesh WiFi set up a Playbar, Play 1 and Play 3 across the flat.  Have tried the following:reset routerreset all Sonos speakersremoved and added the Spotify appchanged the router channel from auto to 1, then 6 then 11Playing from the Spotify app to Sonos is also patchy All other services on the Sonos app work perfectly. Is this a common problem?diagnostic 2106635247

Hello During the procedure the led is blinking red/blue as it should. Instead of turning green at one point, it just keeps indefinitely blinking red/blue. I found nowhere information about this topic.What am I suppose to do?Thank you for contacting

Been having on and off problems with audio stuttering between 2 different Samsung TV’s, 1 HDMI Splitter and 2 different optical cables.Nothing seems to fix it, I can only assume there is something wrong with the Playbar, which for something of this value to start deteriorating after a couple of years seems absurd.Submitted diagnostics ‘1678552655’.Any help would be appreciated.Thanks,steve

I can change song within Apple Music, the new song plays & also appears in iPhone Control Center & shows as playing in Sonos App. But if I change song within Sonos App, new song plays .. but, old song still appears in Apple Control Center.Sonos App does not play nice with Apple MusicBoth play songs correctly, but (1) only when I select with Apple Music does it show in Control Center and Sonos App(2) if I select with Sonos App, old song still shows in Apple Control Center

I have several Sonos 1 Gen 2 throughout my apartment. All of them work fine except one. The sound is very tinny—no bass, sounds like it’s half volume or something. I’ve tried Airplay and other WiFi sound but it’s the same. I’ve reset the speaker. No change. What’s up?  Bad speaker??

I have a Sonos Sound bar and 4 x play5 speakers.I have a Orbi WiFi routerI have a Cat 6 to a HDMI extender to the TVSony TV I already swapped out the cable box and the extenders and the HDMI cables. My installer thinks it could be a bad Cat 6 wire. Any other suggestions? 

Trying to set up my first Sonos, a Five, through my recent iPad running iPadOS 14. It sees my WiFI network, and the green/white light flashes. But there’s no response to the button press when it chimes.I have tried disconnecting/reconnecting power, rebooting the router, moving the speaker very close to the router, and connecting with Ethernet. Nothing helps. It seems as though the button isn’t working. 

Up until a week ago I had a Sonos Beam (wired) and two Sonos One SLs (wireless) different rooms in my house and experienced no problems with my wi-fi (>60Mbps speed test). Adding a Sub 3 and connecting it to my Beam has resulted in appalling wi-fi performance (<3Mbps) in the room they are both installed in.The Sonos Beam is wired to my home network with wi-fi , the Sub-3 is not. Wi-fi is enabled on the Sonos Beam. I have removed my home wi-fi network from System > Network > Networks (none are listed). About My System shows WM:0 for all devices and I they are using SonosNet.I have tried with all three available wi-fi channels in the Sonos app (1, 6 and 11).If I remove the Sub 3 from the Beam my wi-fi speed test returns to 80Mbps. If I add it again, the speed test goes down to less than 3Mbps.I’ve just run a test with all three channels. The results were: channel 1 1.08Mbps, channel 6 0.92Mbps, channel 11 - 2.63Mbps. I switched off the Beam and it returned to 66.1Mbps. Switch

I have only recently started acquiring Sonos products, initially I just wanted a Bluetooth speaker, now a small fortune later I now have a pair of moves set up in stereo mode, and a home theatre consisting of a 55” Sony Bravia A*, an Arc Soundbar, two One’s and a Sub.Initially everything was easy to set up, but yesterday I had a nightmare trying to add the Sub, I managed it after a while and then started to notice the sound dropping out for a split second every 20 seconds or so which is not what you want really! Anyway I’m pleased to say that it’s now been resolved, all I did was reset my TiVo box.Hopefully this will help others who are experiencing the same problem.Graham