Hi @Brad Sparkman.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post outlining your concern, let me help and try to figure this out.

To better understand, I need to ask a few more details, and the more information we can gather will help us resolve the problem. 

• Is this happening on all music services?
• Was it when the speakers are grouped or regardless if you’re playing on an individual speaker?

Kindly submit a diagnostic report through the Sonos app when it happens, and reply with the confirmation number. I'd start by reviewing your system, it will help in identifying if there’s any issue with your system.

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.

Thank you for your reply. This happens regardless of what I’m listening to Sonos radio, Spotify or other. The speakers are all grouped and once they start up they are ok, as long as you don’t try to replay or advance to a new song. I look forward to your reply.

Did you submit the diagnostic that Annabel asked for? It might help her help you if you were to post that number here.