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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,968 Topics
  • 27,645 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4968 Topics
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Money_wasted
asked in Components and Architectural
Best sized sledge hammer?

This has been the most promising yet most disappointing piece of electronica I’ve ever owned. Wondering whether my 3 lb drilling hammer would suffice or if I should borrow a larger sledgehammer to rid myself of this brand forever? Thx!

1396
M
4 years ago
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OettlContributor I
asked in Components and Architectural
Sirius XM - Unable to Browse Music

SiriusXM is the ONLY streaming service that is not working on my Sonos.  I have rebooted my Sonos, uninstalled and reinstalled the SiriusXM channel within Sonos app, logged in and out of my SiriusXM online account, verified password is correct, etc. Help, please!

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O
4 years ago
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EmvyContributor I
asked in Components and Architectural
How to endlessly play a Spotify playlist on shuffle and repeat on Sonos?

How is it possible to endlessly play a fixed Spotify playlist (or even a Sonos playlist) while having the songs on repeat and shuffle. Activating the “repeat” function worked only for some time but at one point the playlist stops playing. Is it because “repeat” function means that the whole playlist will play only 2 times?

38663
Annazel S
4 years ago
pax0707
pax0707Contributor I
asked in Components and Architectural
Apple TV - no audio after resuming playback.

I’m using 2x symfonisk speakers setup as stereo pair as AirPlay target for my AppleTV. I was planing to use them as rear speakers in 5.1 setup down the line but current issues don’t inspire trust (yes I’m aware that 5.1 settup is different to this).Everything works fine TILL I pause the video for more then 10-15 seconds, after that audio doesn’t come back upon resuming. I need to deselect them as audio output and select them again to get the audio back. This is extremely annoying.From what I can google, I’m not the only one with this kind of issue. I’ve tried power cycling everything, connecting the speakers with cable, everything’s updated to latest version. Only workaround I read about is playing an “empty” audio stream in the background.  Is there any fix for this issue?

3615
Simon B
4 years ago
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deedlebug57Contributor II
posted in Components and Architectural
Connection issues from iPhone

I'm having a problem connecting to my Sonos, through my iPhone. I've reset the wifi, reset the phone etc... and nothing.It started Monday night around 11 EST. still not connecting this am. Anyone else having a problem

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C
4 years ago
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DoniboyContributor I
asked in Components and Architectural
SONOS AMP Cannot Connect to Corporate WiFi

I am trying to set up a Sonos Amp so that we can connect it to some Legacy speaker system in the waiting room of a healthcare facility.  We can’t use the Corporate Wi-Fi because of HIPAA, and we can’t use the Guest Wifi because there is a disclaimer that must be accepted.  So I had the network guys create a seperate SSID that uses a cable connection, has no disclaimer, and can be seen from the AMP.   I connect my Phone to the new SSID, I run through the setup with the AMP, and it fails on the Wi-Fi. I have tried it 100 times.  I even took the Sonos home and connected t to my home Wifi to make sure ot worked.  It did.  I have reset this Sonos over and over for weeks.  Anyone have any ideas? There was a moment when I was able to run through the install and it looked like it was connected, but it dropped connection and never worked again. 

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airforceteacher
4 years ago
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FoogioContributor I
asked in Components and Architectural
Unable to connect after iOS update

since I have refreshed my iphone i can not connect to my sonos s1 neither my macbook air, tried to pull out all the cable and wire from the router and from the s1 as well, but still can not connect. any help pls?thx

3651
C
4 years ago
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MrMoiContributor I
asked in Components and Architectural
Amazon Music disconnect

Hi strange issue, anytime I use Alexa to play music through the Sonos Play 1 (1st gen.) she plays amazon music, having not done that before. We have Apple and Spotify and always used Spotify just fine. I’ve checked and deleted/reinstalled the sonos app, deleted the skill etc. but nothing obvious to see why she’s using amazon now all of a sudden having not been asked to or having done so before… any one else have this issue?

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UKMedia
4 years ago
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JmurivalsContributor I
posted in Components and Architectural
Rooms dropping off / going missing

Ok, I’ve got two play1’s, two play 3’s and a sub.rarely had problems until recently. Now, I have all kinds. In the rare occasions it did connected it never lasts for more than a week before going offline again. Now, I can’t get it back at all.Neither the s1 nor s2 app can find my system, despite all the speakers showing up as connected to my network.it constantly says it can’t find my system. I’ve tried everything a thousand times.Unplugging, resetting app, checking router, plugging ethernet into router, deleting and redownloading app....on and on and on...nothing works.im pretty annoyed and slightly pissed that I have an expensive waste of a system sitting here. anyone with any ideas? 

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Annazel S
4 years ago
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honeysydContributor I
asked in Components and Architectural
Sonos occasionally disappear from Airplay, but keep being connected to the Sonos app

I have a pair of sonos five and iphone xs. Both are updated to the latest version.  My problem is that sonos occasionally disappears from air play. Strangely, while it disappears I can still play music from sonos app (but cannot with apple music app as it is not on air play)Please help with this. Thank you in advance. 

20285
Rowena B.
4 years ago
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Malcolm_7Contributor I
posted in Components and Architectural
Unable to set/remove/change alarms

I cannot add, change or delete any of my alarms. Can anyone help? I'm on S1

68111
L
4 years ago
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ZiggaZigContributor I
asked in Components and Architectural
System Error - S1 not updating

Hi there.  My sonos is not recognising my speakers. They are all showing as errors, asking me to download S1 update, however when I try to do this, the update does not work. This is occuring on 6 speakers in my setup. Any ideas on what I should do? The diagnostic I just ran is #1966086882. Thanks

1191
Rowena B.
4 years ago
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Paul mckContributor I
posted in Components and Architectural
sonos play 1 keeps disappeting from app

My sonos play 1 keeps disappearing from the S2 app, WiFi and router settings have not changed and have been turned off and on on many occasions, says can’t find sonos on network, turning sonos off and on does get the app to find but this is happening on a regular basis, can still play music through Spotify. Please advise

1331
Airgetlam
4 years ago
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Hicksd1Contributor I
asked in Components and Architectural
Insufficient Connection Speed for FLAC?

I have a NAS and a Sonos system with 15 or so components all running on SonosNet (WM:0) on Channel 1. The NAS is hardwired to my Router, as are many of the Sonos units.  The Router doesn’t provide any WiFi itself but is hard-wired to a separate dual-band mesh WiFi system running on Channel 11 on 2.4Ghz Playing MP3s from the NAS and internet sources works fine but when playing FLAC files from the NAS we often get "network connection speed insufficient to maintain playback buffer" dropouts and track skipping - even on the most frequently used Sonos units that are all hard-wired to the Router and are all showing Green on the left hand column of the Network Matrix.  I assume I should be able to play FLAC files and not just MP3 and internet sources, so any idea what is most likely causing this problem? Network Matrix 

42912
S
4 years ago
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nealperkinsContributor I
asked in Components and Architectural
Can Sonos 'live' without a 2.4 MHz band (only using 5.0MHz)

I’ve moved into a new building and I’m having bandwidth issues. “Supposedly” these issues may be arising from conflicts between the 2.4 and 5.0 MHz radios. I am considering asking that the 2.4MHz radio be eliminated. (This is not ‘my’ modem/router so I cannot do that myself.)My System does have a wired playbase and all the other speakers are wireless.So, can I eliminate the 2.4MHz radio without Sonos issues?Thanks!

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N
4 years ago
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Seattle12Contributor I
asked in Components and Architectural
Amazon streaming not working

Please help! We keep getting an error message that our Amazon Prime music service is streaming elsewhere and is unavailable to our Soundbar. But no one in our household is streaming Amazon at all. I’ve tried all the recommended fixes - rebooted router, Re-authorized Amazon on Sonos, deleted and restarted our Sonos and Amazon Music apps. Nothing is working!!

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Rowena B.
4 years ago
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genjokoanTrending Lyricist I
asked in Components and Architectural
Tidal Albums And Playlists On Sonos Home Shows "No selections are available"

Sonos home shows Tidal Albums and Playlists as "No selections are available".This is despite there being no issue playing Tidal having navigated via Browse → Tidal → My Collection. Having said that, browsing is still erratic with regular “Unable to browse” errors. 

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Rowena B.
4 years ago
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paulandlouiseContributor I
asked in Components and Architectural
Checking my system for interference

I have always been able to key an IP address in that sonos gave me and that gave me a colour chart representation of how all my speakers are working - that no longer works - I’ve submitted a log - went to Twitter to tweet the support and that’s gone also - anyone any idea how I can view my system info myself ? I’ve just moved my boost hence why I was checking -Thanks 

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P
4 years ago
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timr2Contributor I
posted in Components and Architectural
Play:1 stopped working

I have three Sonos speakers all paired. One has stopped playing. Other two are fine. I have unplugged and the plugged back in. This speaker is probably 6 years old or even older, I am not exactly sure when I got them. Any suggestions?

3656
Paul A
4 years ago
nifoxke
nifoxkeProdigy I
asked in Components and Architectural
Audio Cuts Out When Grouping

I’m watching TV via an Apple TV 4K on my living room 5.1 setup. Whenever I try to add another speaker in the group, the audio cuts out every few seconds. I tried changing the wireless channels to no avail. Diagnostic 1380848499. 

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Rowena B.
4 years ago
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rmaccallumContributor I
asked in Components and Architectural
2 homes, one account

Two homes, a long standing sonos system in home 1, none in home 2. Recently bought a beam to set up with new tv in home 2. Followed suggestion online as to how to try to do this using existing account so as to have same music services, playlists, etc at both places. Brought sonos One from H1 to H2. Connected it to router at H2. Controlled it with iPad and it worked as if at H1. Then added beam to existing account, which went smoothly. beam then worked perfectly with new tv, and with existing music services, playlists, etc on existing account. Success.  Until I disconnected One from router, intending to take it back to H1 later, and beam quit working. Any way around this? I know I could set up a new account at H2, but that would defeat the goal. Any suggestions would be appreciated.

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J
4 years ago
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ErachoContributor I
asked in Components and Architectural
Spectrum / Sonos communication issues

Monday morning my sonos system could not recognize my products.   I spoke with sonos and spectrum (isp) several times and it has not been resolved.    Spectrum updated firmware but my play 3’s can not be found using the sonos app.   I can see my sonos connected devices on my spectrum network though.  It’s just not communicating with the sonos app.     Spectrum support sends me to sonos and vice versa.   Anyone experiencing a similar issue?   Advice? thanks!!!

5576
E
4 years ago
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Jeff YContributor I
posted in Components and Architectural
Sonos Speakers Suddenly Stopped Playing

I had hoped to get support directly from Sonos Customer Support, but it does not appear they are taking calls right now, likely due to some customer support Armageddon event like the one I am experiencing.Two days ago, my speakers have just stopped working. When I attempt to hit play, I see the error message: “Unable to play … Unable to Connect to XYZ”, the app flashes (reloads), and basically gives me a big FU. In the error logs, I am seeing errors such as this: “10/31/20, 11:23 AMUnable to play 'KPCC' - unable to connect to TuneIn.” It doesn't appear to matter what I attempt to stream or playback.The speakers are connected to my Wifi AP with excellent signal strength, the internet is working fine, and no recent configuration changes have been made on any of my network gear. I tried rebooting all of the systems, but not reset them, unaware of what data I might be losing if I do. I am pretty network and systems savvy but there is just no easy way to diagnose these black boxes. I suspec

227019
Rowena B.
4 years ago
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traildogTrending Lyricist I
asked in Components and Architectural
Current Sonos Update

I have an iPhone 6s and just downloaded the current Sonos Update that’s being pushed.  It seems as though the app is not working correctly.  I’m unable to get into the Sonos control.  The app seems to be pushing Sonos product at me instead of allowing me to control my system.  Not sure what to do.  Any thoughts?

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Rowena B.
4 years ago
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jacobscaContributor I
asked in Components and Architectural
recently updated history stopped updating

My “recently played” list  stopped updating.  I re-installed my Sonos 1 yesterday. All works ok except the history. I have done a forced shut down. Reboot the iPad. Nada.  Help?

39313
Rowena B.
4 years ago
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