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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,864 Topics
  • 27,054 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4864 Topics
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MarkinmontrealContributor I
asked in Components and Architectural
Deezer Favorites in App and Sonos?

How do I get my deezer favorites in the app to show up in deezer on sonos?

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Simon B
4 years ago
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adamb7Contributor I
asked in Components and Architectural
Sonos still on network but won't show in app.

I’ve had my Sonos one for about a week now and it’s been working fine. Today, it won’t connect through the android app, it’s not showing in spotify on Mac and it’s not available in AirPlay but it’s still showing on my home network. Connection is listed as great, it has the same IP. I’ve tried rebooting it but it won’t reconnect. 

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Paul A
4 years ago
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davidhorne1982Contributor II
asked in Components and Architectural
Unable to connect to Sonos - reset WiFi daily

Hello everyone, I have this frustrating issue where my Sonos fails to connect. I have to reset my router almost daily.  When it says Sonos has failed to connect, all my other devices are connected and operational. I do have a Sonos boost connected too, could this be the issue?  I have contacted my internet provider who have looked into everything and it all ok on their side. please see attached photo for diagnostic number and issue.  

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Airgetlam
4 years ago
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dinosaursssssssContributor I
asked in Components and Architectural
Sonos One not connecting to Nighthawk AX1800 mesh network

Hi, I’m having trouble keeping my Sonos One connected to my mesh network; from looking around, it seems like people have been able to use Sonos products with the Nighthawk AX1800 (EAX20) mesh extender, so I’m wondering if there’s some misconfiguration on my end. I didn’t change a lot of settings when I set things up, there are separate 2.4ghz and 5ghz networks (I’m not using the Smart Connect features, which combine them) and all the Sonos devices are connected to the 2.4ghz. So everything is connected via the same SSID and password, but if a device switches to connecting to the mesh extender, it becomes unavailable in the Sonos app. The main router is a Nighthawk AX5400 (RAX50S). Anyone have ideas if there are settings I could be changing here to resolve this?

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Rowena B.
4 years ago
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AprilllContributor I
asked in Components and Architectural
more speakers.

Hey, me and my roommates get two additional speakers up when we’re on Spotify (where we would connect to our Sonos directly from the spotify app). The two speakers are obviously not connected to my user so they don’t show up in my Sonos app. I know it is Sonos speakers as I once by a mistake connected to the speakers and when I opened the Sonos app I was connected to another user (but obviously couldn’t do anything as I needed to log on for further action.) Does this mean that they are using our WiFi? I can connect from Spotify and play from the app and it plays in one of my neighbors apartment. The speakers only show up when I am connected to our WiFi, not if I’m on my 4G. Is there any other reason the speakers would show up?

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Simon B
4 years ago
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imacdonaldContributor I
asked in Components and Architectural
Playbase Upgrade to S2 - Poor Sound Quality

I just upgraded to S2 and now the sound on my Plabase is very tinny. Even with max bass there is no real depth of sound. Used t be terrific full bodied sound in S1. Any help would be appreciated. Thanks.

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Rowena B.
4 years ago
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lesleepeeContributor I
asked in Components and Architectural
LG OLED55CX magic remote no longer working with Playbar

Hello!I purchased an LGOLED55CXPUA about a month ago. On set up I was able to configure the magic remote to control my Sonos playbar using the volume using the Device Control settings. The mute button would not work but the + & - for volume did which was all I needed.As of yesterday magic remote no longer controls the volume of the playbar. I saw this topic https://en.community.sonos.com/home-theater-228993/lg-oled55cx-magic-remote-not-working-with-playbar-6843515 which describes my situation perfectly & see that this was resolved with LGs software update (03.10.20). My TV is running 03.11.10When I contacted LG they just sent me a reply telling me about how great LG soundbars are! Points for chutzpah if nothing else…Any help from you good people would be greatly appreciated!

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Rowena B.
4 years ago
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PlpeteContributor I
asked in Components and Architectural
lost Sonos connection after changing PW?

Changed wifi password and now Sonos can’t find our products. We updated to the new password but still no connection. Any help?

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Paul A
4 years ago
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svleukenAvid Contributor I
asked in Components and Architectural
Sonos port hapert (ondanks dat hij bekabeld is)

Ik heb sinds gisteren een sonos port en heb deze bekabeld aan mijn router gehangen (WM:0)(SnosNet: Kanaal 1)Ondanks de bekabeling valt om de haverklap het geluid weg. Ik heb mijn platenspeler op de port aangesloten en de compressie aangezet. Ook meldt de SONOS S2 app geregeld dat hij geen verbinding met Sonos kan maken. Als ik de SONOS app open laat staan komt ook deze verbinding na een minuut weer terug.Tevens de situatie dat de app aangeeft geen verbinding te kunnen maken, terwijl de port (via de sonos one) gewoon de muziek van de platenspeler afspeelt.

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S
4 years ago
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LordmoeterContributor I
asked in Components and Architectural
Since Sonos has two App S1 and S2 I'm not able to use the speaker anymore

I’m a little helpless. Since all this new App S1 and S2. I can not use my speaker anymore and updating of the software isn’t also possible anymore.I do have a Play 5 Gen1 , Play 3 , Play 1 (alexa), Play one How can I get help?

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L
4 years ago
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ChmielelContributor I
asked in Components and Architectural
Burned resistor in Play 1

Hi, my device-sonos Play 1 didn't want to turn on recently so i managed to disassemble it. It occured, that the resisor number R524 Has blew up and damaged some componets which were nearby. Could You tell me its' parameters, so i can replace it?  

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C
4 years ago
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captainknutAvid Contributor I
asked in Components and Architectural
Automatic dynamic volume?

I just noticed that my Sonos system adjusts the volume automatically between loud and quiet songs. I haven’t noticed this before. It is extremely annoying, and especially noticeable when I play an album where the songs run into each other. The system also inserts a little gap between the songs. ALSO extremely annoying. I tried playing the same music files on another player, and there is no difference in the volume and no gap between the songs on that player, so it’s not the files that are ripped that way, it is the Sonos system that plays around with the volume. Like I said, I’ve never noticed it before. What has happened? Where do I turn it off?

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ratty
4 years ago
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Brad SparkmanContributor I
asked in Components and Architectural
start up issues with 15 speakers

I struggle to launch a playlist at once on my system. Currently have 15 SONOS speakers and when I start to play, speakers don’t all start. Have to go on app and click “everywhere” and 1-3 times they start. Also experience same issue when advancing to the next song. I have the SONOS Bridge installed but has not really made any improvement. Look forward to some Advise or suggestions.

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Airgetlam
4 years ago
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alex.wContributor I
asked in Components and Architectural
Sonos One -- Two Pairs, each regularly having one half the pair drop in and out while playing music

Having a problem with two pairs of Sonos Ones -- while listening to music over Airplay using any of my iOS devices, the right speaker in both pairs will intermittently drop out, usually not simultaneously. It only lasts a couple of seconds, but it now happens once every 45 seconds or so and is incredibly annoying. This started happening a few weeks ago, I believe right around the time I updated my devices to iOS 14. I was hoping that the update to iOS 14.1 would help, but it seems to have made the problem significantly worse rather than better, with the interruptions more frequent this AM and lasting longerThinking that perhaps it was something related to iOS, I tested it directly in the Sonos IOS app, using that to play music directly. Here the problem becomes even more severe: on occasion, when one half of the pair stops playing the music, it not only never restarts on that speaker, but the speaker itself drops off the wifi network and doesn’t rejoin unless I power it down and back u

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Annazel S
4 years ago
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Mascot Dec85Avid Contributor I
asked in Components and Architectural
System not showing in Spotify Devices

My Spotify app doesn’t allow me to connect to my Sonos system.  All I get is the “Connect to a device” screen. My Spotify account is connected to Sonos.  My system is connected to the same WiFi as my phone.   Any ideas?  

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Roel Janssens
4 years ago
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GlamisAvid Contributor I
asked in Components and Architectural
Boost shows on my router as not active, but speakers are working

I was having some issues with dropped music and speakers so I went into my router to change the channel so it wouldn’t duplicate the Sonos channel.I have Boost wired to the router and Move on the 2.4.Everything seems to be working, but I noticed on my router that Sonos Boost is greyed out (not active).Can anyone explain why the router would think Boost is not active? 

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G
4 years ago
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mrbofusTrending Lyricist I
asked in Components and Architectural
Speakers keep cutting out, keeps skipping to next track

I have 9 Sonos speakers (5 Play:1 speakers, 2 Beam speakers (1 with a paired Sub), 1 Playbar (with a paired Sub), 1 Play:5) with a Boost.  I have an Orbi mesh WiFi system with 1 router and 3 satellites.  WiFi coverage and speeds are not an issue (get anywhere from 200-500Mbps on my other wireless devices).When I have all my speakers playing the same music, speakers will randomly cut in and out, repeatedly.  Songs skipping to the next track has happened occasionally in the past, but recently it is happening ALL the time.  Neither problem used to be this bad.  I have turned my Boost off and back on.  I have checked the Sonos app for updates, but the app and the speakers are all up to date.Is anyone else experiencing anything similar or is it just me?  Any solutions would be greatly appreciated!

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Airgetlam
4 years ago
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deedlebug57Contributor II
posted in Components and Architectural
Sonos having connection issues

Hi. I have original Sonos 1’s and a 5 speakers. I'm using an iPhone 11 to connect. I’m losing my connection and I’m receiving error messages ie. song is not encoded correctly etc. Anyone else have this issue?  Thanks

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Airgetlam
4 years ago
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Michelle P
asked in Components and Architectural
Sonos speakers and app keep dropping out

Hi there, hoping someone can help.  My speakers have dropped out half a dozen times today in the middle of playing music - several times, they fell off the app entirely - and my app has also stopped working at times… in the middle of playing music, it told me it couldn’t connect.  I couldn’t raise volume or pause via the app but could do it on the speaker, itself.  I’ve unplugged the speakers, the router, the problem persists.  Anyone have any ideas?  Thanks in advance!

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Mark P
4 years ago
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bkronContributor I
asked in Components and Architectural
apple music “no selections are available” Curated playlists

Have tried to find solution on Sonos and wider web to no avail.I’m getting a blanket “no selections are available” error for any curated playlists via AM in the Sonos controller apps.the genres (e.g. motivation) appear, but none of the actual playlists within them, see attached.ive submitted diagnostics 204802805 and gone through troubleshoot recommended solutions like remove and re-add service which didn’t work.

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Simon B
4 years ago
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mlundpContributor I
asked in Components and Architectural
Sonos was unable to add the music folder (or any other folder)

Using version S1 it will not work. Followed directions posted here and it still doesn’t work. Also, Sonos is not showing up in Airplay also. Just like white wine the product is getting worse over time not better! Owner it for more than 10 years

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J
4 years ago
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Justin.WContributor I
asked in Components and Architectural
Sonos won't connect to TP-Link Archer AX6000

Hi Recently changed my router from a Linksys WRT1900ACS running Luci firmware to a TP link Archer AX6000 - my Sonos speakers refuse to connect to the 2.4GHz wifi on the AX6000.  Sonos kit: 2x One, 1x One SL, 1 x Play:1, 1x Ikea Symfonisk bookshelf - I’ve upgraded to S2.   All my non-Sonos 2.4GHz kit works fine with the new router. I’m running with duplicate SSIDs for 2.4 and 5 GHz I’ve tried with and without smartconnect. I’ve also tried setting up a totally new 2.4 GHz SSID. I’ve tried turning AP isolation on and off (usually off on my non guest networks). Speaker location isn’t an issue here - I’ve been trying the below with the speakers a short distance from the router.  Tried the following via the app: Going through the ‘changed router/wifi settings’ journey Wiping the app and factory resetting the speakers. Joining the speakers using the ‘accessory configuration’ process (Apple native) Joining the speakers using the ‘select SSID and type in password’ process Connecting

324714
K
4 years ago
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jamiemacdContributor I
asked in Components and Architectural
Netgear GS724Tv4 - Data Storms

My home network uses a Netgear GS724Tv4 managed switch.My Sonos gear comprises:Connect: Bedroom, Series ID: C100, WM: 0. OTP: 1.1.1(1-17-5-zp90-2.1) Play:3: Kitchen, Series ID: A100, WM: 0, OTP:  Beam: Sitting Room, Series ID: A100, Audio In: , WM: 0 Play:1: Sitting Room (RS), Series ID: A200, WM: 0 Play:1: Sitting Room (LS), Series ID: A101, WM: 0, OTP:  Sub: Sitting Room, Series ID: A101, WM: 0, OTP: This all works beautifully. But in my garden shed (connected via a 50m ethernet cable to the managed switch) I also have 2 Sonos 5’s (wired daisy chain).I seem to be suffering data storms as the 5’s keep disappearing. My key Managed Switch settings are:Spanning Tree State: Enable STP Operation Mode; STP Forward BPDU while STP disable: Enable Bridge Priority: 0 Bridge Max Age (secs): 20 Bridge Hello Time (secs): 2 Bridge Forward Delay (secs): 15 Spanning Tree Maximum Hops: 20 CST Port Configuration (All ports) : STP Status : Enable, Fast Link: Disable, BPDU Forwarding: Enable, Path Cost :

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ratty
4 years ago
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Kenth89Contributor I
asked in Components and Architectural
Rear speaker audio chopping sound

I have sonos beam and 2 sonos one connected. When watching a movie the rear speakers sound is chopping. I have never heard it before.is there antything to do? I have a recorder it, but dont know if i can put it up here.

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Airgetlam
4 years ago
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wsczudloContributor I
asked in Components and Architectural
My Sonos System stopped working

I have a Sonos system and it worked well before. But it stopped working. I can’t update my system. I can’t update my music library. my music won’t play; and the title of songs mysteriously appears. I tried uninstalling the Sonos system, but that didn’t help. Thanks.

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Simon B
4 years ago
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