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Some devices returned. but missing ports.

  • December 12, 2020
  • 4 replies
  • 79 views
Stwilliams
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My surrounds and sub came back thus morning but my 4 ports are still missing.

Your confirmation number is: 1031610429.

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4 replies

Simon B
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  • Simon B
  • Retired Sonos Staff
  • December 12, 2020

Hi @Stwilliams, thanks for reaching out and for sending a diagnostic report of your Sonos system, upon checking, It shows that the four Sonos Ports that you have are all offline. What is the status of the lights on the Port? Have you tried to do a power cycle or unplug the Sonos Port from the power source for 1-2 minutes and plug it back in? Kindly try to Find a missing speaker on the Sonos App. Please resubmit a diagnostic report after doing the steps so we can check for any difference afterward. 

Keep us posted on how it goes and we're here to answer any further questions you have.

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Stwilliams
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  • Stwilliams
  • Author
  • Avid Contributor III
  • December 13, 2020

Hi @Stwilliams, thanks for reaching out and for sending a diagnostic report of your Sonos system, upon checking, It shows that the four Sonos Ports that you have are all offline. What is the status of the lights on the Port? Have you tried to do a power cycle or unplug the Sonos Port from the power source for 1-2 minutes and plug it back in? Kindly try to Find a missing speaker on the Sonos App. Please resubmit a diagnostic report after doing the steps so we can check for any difference afterward. 

Keep us posted on how it goes and we're here to answer any further questions you have.

Funny, yesterday (and the last few days one port -- PLX-500) was working for the past few days even though it wasn't showing up on my list of devices. Now all my devices are now on-line. I don't know how long this status will last.

Your confirmation number is: 1322964319.

 

Stwilliams
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  • Stwilliams
  • Author
  • Avid Contributor III
  • December 13, 2020

Hi @Stwilliams, thanks for reaching out and for sending a diagnostic report of your Sonos system, upon checking, It shows that the four Sonos Ports that you have are all offline. What is the status of the lights on the Port? Have you tried to do a power cycle or unplug the Sonos Port from the power source for 1-2 minutes and plug it back in? Kindly try to Find a missing speaker on the Sonos App. Please resubmit a diagnostic report after doing the steps so we can check for any difference afterward. 

Keep us posted on how it goes and we're here to answer any further questions you have.

Funny, yesterday (and the last few days one port -- PLX-500) was working for the past few days even though it wasn't showing up on my list of devices. Now all my devices are now on-line. I don't know how long this status will last.

Your confirmation number is: 1322964319.

 

 

Simon B
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  • Simon B
  • Retired Sonos Staff
  • December 18, 2020

Hi there @Stwilliams, thanks for the update and for sending a diagnostic report. It shows that all are online now on your Sonos system, you may observe it for now if it will drop off again on your Sonos system and Keep us posted on how it goes and we're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question
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