Hi there @GeorgeLeigh5.

Thanks for reaching out and welcome to the community! Let me check it for you.

Upon pulling up the diagnostic report, there was no registered player found by the system.  

If you are still experiencing the issue, please submit a new diagnostic report through the Sonos app while the issue is happening, and reply with the confirmation number so I can review your system further and see if there’s anything or what could possibly cause this issue.

Looking forward to hearing from you soon.