Components and Architectural

When unboxing my new Sub Gen 3 I noticed the back plate of it creaks under very little pressure. Is this normal / will it affect the sound or should it be returned/exchanged?

Bonjour,Mon enceinte SONOS PLAY 5 GEN 1fait du bruit au bout d’une quinzaine de minutes quand elle est sous tension.J’entends un légér “clac”.Que faut il faire ?Merci pour votre aideLL

I've been instructed to send back my faulty Play 5 gen2 speaker to Sonos.I've been sent two emails though, one with shipping instructions from DHL and one saying use UPS? The DHL email sends me to the Norwegian site?!?I'm from the United Kingdom, can anyone help please.........I miss using my speaker!!!!! 

I have a hybrid S1 & S2 system along with the old Sonos Bridge.  Can I disconnect the bridge and operate all equipment?  1 new Sonos Amp 2 old Sonos Amps, one S1 and one S2 1 Sonos Play 5I access the system via my PC and iOS devices.  I have very good Internet speed, i.e. gigabit service, and fairly good WiFi, AT&T combination router & modem and 1 booster device.  I do have 52 things on my network, cameras, switches, thermostats and so on. Thanks.

Bonjour, Je viens de retrancher ma playbar après 2 mois et j entends un sifflement venant du côté gauche.J ai fait un reset, essayé une autre prise mais ça ne change rien.Avez vous une idée du problème?Merci 

I have to single out the Connect Amp to start playing music and then add/group all the other speakers in order to play music, otherwise I receive an error message “unable to add music to the queue.”  Sonos Support could only see the Connect Amp as connected to Wifi and we have not been able to solve the issue despite lots of troubleshooting.  Anyone else have this issue?  When I single out the two speakers connected through the Connect Amp and select the desired music before grouping the remainder of the speakers, everything works fine.  

Using S1 iOS app and unable to add long playlist to queue. Cleared pre-existing songs from queue.

Hi I have a problem of late where our main zone connect amp randomly starts playing a completely random spotify song.  Reading some other topics it seems like a rogue control device is the likely culprit, so Im trying to find out which one!It just happened very recently and I sent a diagnostic file through straight away - number 799321881 - the random play will have been the last thing that played .  Can any of the spotify reps who frequent the forums take a look at it for me and shed any light on the issue. Thanks heaps Barry

Since the last update to my Play One and S2app, I can no longer adjust the music on any alarms, new or existing.i have a series of Alarms with music defined, that leverages Tidal. I change the music every now and again to reflect what I’m currently listening to.Alarms with existing tracks/albums/playlists chosen from Tidal work as expected.  if I try and create a new alarm, I can’t choose music from tidal. I see the top level categories (Artists, Albums, etc), but can’t browse them, the app selects the category instead.If I try and create an alarm using another service (amazon prime for example) I can browse fine.From within the main music part of the application, I can browse Tidal as usual and can play music directly. There seems to be a bug/regression or similar that has broken the browsing function within the alarm, but only for tidal. I’ve tried deleting and reinstalling the app,,to no avail.  Any ideas? Thanks Dan  

Hi - I have a Sonos Playbase with 2 X Playbase 1 as surround. The Playbase has dropped connectivity and will not re-connect. When I try to re-connect, the apps states press the “Figure 8” when you hear the chimes, but the chime is literally a nano second, unlike before and nothing happens. There has been no change to my network. When I managed to get it connected briefly earlier, the moment you adjusted the volume the connectivity would drop. Thanks,R  

I know this has been asked and answered about a year ago, but it appears to have cropped up again.  We are listening to Amazon music through the Sonos 1 and it plays then repeats each song once then moves on.  Is anyone else having this issue?  Last time it seemed like something Sonos Engineers needed to resolve.

Hi,  I was trying to move my Sonos One SL after setup from my desk to living room , now it doesn’t turn on when I reconnect .I don’t see any light on the top.  I just bought this today from bestbuy. I have tried the hard reboot holding the connect  button , rebooted the router. any help appreciated. thanks 

hi all,I have just switched home broadband to Three’s 5G service. In switching WiFi services to the new setup I have gone through the requested steps but when I plug one of the Sonos One’s into the router via ethernet cable, it simply doesn’t recognise it. I can see it’s connected when I jump into the router settings on my browser (though this happens sporadically).I called support who said I should speak to Three about changing the router settings. This included splitting the channels into both 2.4 and 5Ghz with WPA2 security. I’ve done that now but still nothing.FYI, I have a Playbase and two Ones set up in one room. I have since tried connecting the router to the Playbase as well without any luck.I saw another post about changing the 2Ghz bandwith to 20Mhz and the Channel to 6 (see screenshot) but no dice.Any help would be enormously appreciated! 

Hi all,My Move just randomly stops playing music. I have a Beam, a few One G2s and a Boost - they are all working fine. I know the Move and Boost can’t talk to each other. I have an extender which is In Use for my system. Am using Channel 11.  The Move sometimes plays and sometimes doesn’t it’s completely random. I can see it on the app, it shows that it is playing music as in the little music bars are going up and down - sorry for my non-tech language but hope you know what I mean!Touch controls on the Move work - if I hit Pause it will Pause the whole system even though music isn’t playing on it. Have submitted diagnostics 1074554245.Any help would be greatly appreciated, I love my Sonos but this is starting to give me the irks. Thanks!Petie

My sonos app is not able to connect with spotify and it says “unable add songs to queue.” In addition, my speakers and amp keep getting disconnected (i.e. I don’t see them on my app.) I don’t want to keep unplugging and replugging in my amps.    Rupali

Hi all,I have a Connect:Amp (and Connect & Playbar ) hard wired to the network (along with a couple of Play:1s and a Move all on wifi), yet occasionally the Amp just drops off the App.  I have tried with Wifi Enabled and Disabled on the Amp and it doesn’t seem to make any difference. With WiFi on, it was showing a OFDM of 7, so quite weak - despite sitting almost next to a Unifi Access Point but the Amp would appear to drop off the app even with wifi disabled.Any ideas on what to look for to diagnose?ThanksRoss

I bought 2 Sonos AMPS to drive 2 sets of built-in speakers and create a network when we moved to this house. I also bought a PORT to add our CD player to the network. All that works.I then bought a Music Hall Mini preamp ($99) to insert between our Rega RP3 turntable and a used Sonos CONNECT (Gen2) I just bought. Even though the CONNECT is on our network, no sound emanates from the turntable.To test, I swapped out the CD player and plugged the preamp-turntable into the PORT, and still nothing. I may have a preamp/turntable problem, but I am curious if there is something else I may have over-looked in getting the turntable onto my Sonos network.

After recent iOS upgrades (it seems), my Sonos 1 speaker stopped showing up as a choice from my iPhone.  I have done no other changes, to my network or the router setup.   I did try deleting my Sonos app and reinstalling it.   The odd part is that I can still play to my Sonos from my iMac by choosing on the AirPlay drop down.I can also play to my Sonos speaker from the iPhone Sonos app - see below, but no longer as a drop down anymore from the iPhone home screen.  In the attached, I am playing music to my Sonos, through the app.  but the second attachment, the speaker is not showing, even though the music is actually playing to the speaker from my phone  I used to be able to select my Sonos speaker (Name of speaker = “Home”) from the drop down here.   

Hi, I have a sonos playbar and the volume has been randomly decreasing on its own , have to go into the app and turn it back up with volume slide control.has been doing it more frequently lately.

My Sonos devices connect to my laptop and one of our 2 phones. When we try to conect to the app on the other phone in our house after the latest app update, it will not see the Sonos system. Specifically, the app gets to the ‘connect to an existing system’ option. when selected, it does not see the Sonos system, although laptop and the other phone do. When the infinity/ play and volume up buttons are pushed as directed, the phona app goes thru ‘conecting to system’ then acknowledges that it is connected to the Sonos system. However, as soon as I press ‘Done’ to progress forward into the app/controller, it takes me back to the screen saying ‘set up a new system / conect to an existing system / learn more about sonos’, and the process repeats. Any guidance on what is making the app loop thru the connection process without ever getting to the controller?

Hey people.Im having a problem with my Apple TV 4K, the problem is that I set up everything perfectly, and everything worked flawless, I’m using 2 Sonos 1 gen2 as tv speakers, and I’m used to start up the Apple TV and my tv, then open the airplay setup, and change from tv speakers to sonos speakers, which are set up as a room, but after 2 days, my sonos setup doesn’t show up in the AirPlay menu anymore🤷🏻‍♂️ I can’t choose anything in there besides my lousy tv speakers. Does anyone in here have a solution on that, it’s really making me think if this will ever work, I’ve tried to delete the app, reset the speakers and so on, but it doesn’t last for more than a day or two, and they are missing again😢 Heeeellllppp.

I’ve had Sonos for YEARS now.  Recently, I feel a little bit after the split of S1 vs S2, I’ve been experiencing an issue where my speakers forget what they were last playing when they were last stopped, as if power had been lost and came back on again.For example, the Sonos One speaker in my bathroom typically is used to play one of several Pandora stations.  Over the past several weeks, when I try to resume the speaker, it will just “bee-boop” alerting me that the app will say “No music selected”.  So I go into the app (or ask Alexa) to play a Pandora station while I get ready for the day.  When I’m finished in the bathroom, I hit the button on the top of speaker to pause the music.  The next day when I go back into the bathroom to start the music again...”bee-boop”.Is this an app issue, or a network issue, or something else?Diag: 2137729814 

Hi, There is a bopping sound from active sub on Amp while pausing Apple TV playing a movie.  Bopping sounds stops immediately when resuming movie playing. Bopping also disappears when muting or turning down the volume in the relevant room, whol Bopping noise stops when turning off sub via Sonos app in the Amp’s room settings. 

Issue: I can not listen to two pairs of stereo paired speakers at the same time (one in the bedroom and one in the living room). I purchased my first pair of One SL speakers on 12/01 and got a second pair a few days later on 12/11. First let me say that the One SL as a stereo pair sounds amazing! That is also why this issue is so frustrating. According to the Sonos app on my Galaxy S9+ running Android 10, I have “Living room” and “Main Bedroom” as my speaker target options. Like I have mentioned, I have a pair of One SLs in each room. I have created stereo pairs with both. But this only works if I listen in one room or the other. If I try to select both rooms, I lose stereo pairing in one of the rooms. In some cases, despite what the animated equalizer icon indicates, I lose playback in one of the rooms entirely. If I deselect one of the two rooms, three things tend to happen: 1) Playback resumes (if I lost it) in the remaining room selected 2) whatever track I was listening to starts

Hi,I have an issue regularly (once every 15 days approximately) with my SYMFONISK and my livebox 4 (Orange France ISP). Every Wifi devices are working properly but the SONOS devices are unreachable from my iphone (SE 2020 with latest updates). I have a wifi repeater and several wifi devices in many rooms and they are all working fine. Each time, I have to reboot my livebox 4 in order to connect to my sonos devices again. It is not a big thing but this is these little things that prevent you to enjoy the simplicity of the Sonos environnement should be. Does anyone have some hint on how could I investigate further in order to put the Sonos engineers on the way to solve this issue ?