Components and Architectural

I unplugged and plugged back in my ZonePlayer 90 and now it is offline and has a rapidly blinking white light that blinks as soon as I power it on. The blinking is not steady and rhythmic but varies in speed slightly. I have held down the mute button while plugging in and it does nothing- still rapidly blinking white light only. Tried connecting to Ethernet while doing all of that with no impact.  The zone doesn’t show up in my system anymore. Help!  I even submitted diagnostics - 957504185.

Hi everyone,First post here.I’m having AirPlay issues: out of the blue (I don’t recall doing anything specific) some of my speakers started asking for AirPlay passwords when I try sending sound to them.I have the problem when sending from all devices (iPad, iPhones, Apple TV) and various versions of iOS 14.Any idea on how to remove this prompt? Thanks!

Hi, My Sonos five gets disconnected from my app and system after the power is unplugged or the router goes out (recently shut the power off for renovations a few times).  I have to put the speaker to factory reset, sync it, then return and update my settings.  Anyone have an idea? Thanks

Hi, I’ve just moved my music library onto an SD card and it’s working perfectly for my Music app on the MacBook. However, Sonos will not recognise it as a music folder so now I can’t see my music library on Sonos. SD card is all formatted correctly and working fine otherwise. Please does anyone have any ideas / fixes I could try? Thank you.

 Hi     My Sonos ARC has recently started losing connection to my Samsung tv every time I turn off the tv, to reconnect i need to unplug the tv and replug then the ARC finds the connection again.Is there an update or fix I can use to correct this problem   I have run a diagnostic which is 1971928014.Thanks Peter 

I was so excited to upgrade to an WiFi 6 System with Tri Band.  I had a dual band AIMesh from Asus had no issues at all everything worked out of the box.  Especially after spending the money for a 5.1 Sonos System.  That was a hard one to justify spending that much money but after listening to the system I was good and have been for several years.  Now it is time to upgrade the Home WiF to AX ok going with the Asus XT8 2 pack more money.  Got them out of the box and setup and now the work started.  Sonos doesn’t connect!!  I try a couple times to connect and run the setup.  All the way to the end and it is not added.  Well the app tells you the hardware is added but you may have to unplug/plug the power for it to appear in system.  WRONG ANSWER!! Looking and I see there are a few people in the same situation.  Who would have thought that a piece of network equipment will turn you system into a brick, in my case a $1500 Brick.  Hmmmm, kinda feel like a Fool and his money have parted now

Receieving the error message unable to play pandora - access is denied. It works separately from Sonos through the Pandora app on my phone. Other streaming worls through the Sonos app.  

En Airplay, la barre de son a du retard sur le player VLC ou QT et impossible dans ce sens de jouer sur la synchronisation. Or, il n’y a qu’une prise HDMI ARC qui semble dédier aux téléviseurs. Existe t il un moyen de rendre compatible cette prise avec un DAC notamment ?merci

Hi!As others, I had the pleasure of waking up to loud music at around 1.15 in the middle of last night, as one of our Play:1 started playing music. It was something we listened to a couple of weeks ago, and haven’t been using the speaker since.i just ran a diagnostic, but unfortunately I didn’t know about the feature last night. Is there someone who can help me look into what happened?I unplugged the speaker to make sure it didn’t happen again.My diagnostic number: 2094442993 

Only affects the kitchen zone, sometimes the speakers are in sync, sometimes they will play with a half second or so delay between L&R. What is happening??

HeyI have trouble with my Playbar and sub when I listen to music from the radio station, the Playbar when out for some second and get back again.I have 5 play 1 and one Playbar + sub the play 1 are in each rum and there are no problems and the Playbar + sub is in my living rum and the Playbar+ sub is connected to my TV via fiberoptics cable and it’s worksAll my Sonos are connected to WIFI via TP-Link deco M5 and in the living rum the Playbar + sub is connected with cable from deco M5 unit.

I have a sonos S1 system which comprises 5 older connect amps connected to ceiling speakers, one newer Sonos amplifier and one Sonos One. I also have multiple amazon echos and I have 2 Sky Q boxes. All are on the same enterprise level network and all the Sonos equipment is on wired Cat6, not wireless. In the Spotify app, when I select devices, I cannot see any of the Sonos speakers or amps. I see all off the echo devices no problem and I see the 2 sky boxes. My Spotify account is linked in the Sonos S1 app and I can play Spotify no problem through the Sonos S1 app (albeit with the usual limited functionality). If I start Spotify through the Sonos app and then launch Spotify app from within the Sonos app, the Spotify app does not see that I'm using Sonos as a device and the device menu does not detect the Sonos system, despite the fact that the music is streaming though the sonos speakers. Under Airplay, I can use the 2 airplay compatible devices but none of the others. I have unlinked

Hello everyone.I’ve had a Sonos set up for years now and this isn’t a new problem, but I’m only just getting round to asking for help.I have a Sonos Connect that is cabled into my router in my living room. All other devices are connected via wifi (Netgear Orbi w 2 satellites). The other devices in the set up are Connect:Amp, a Play:3 and 3x Play:1’s.The problem I have is that (pretty much every time) the Connect will temporarily lose connection or sounds for 10-20 seconds, whilst the other devices playing in the same group continue to play just fine. Some times it can drop out multiple times in a session. The Connect is the only device to have this problem though.Can anyone offer any help?Diagnostic report: 980666758 Many thanks,

Hi community, In the last days/weeks (wasn’t home for holidays, can’t tell when it exactly started), my usual alarm using Spotify playlist “wake up and smell the coffee” (about 100 songs I would say) doesn’t start and instead chime alarm runs.when I take the Sonos app on the phone and start the exact same playlist, music starts normally. Based on previous posts, I can exclude the internet connection problems, I checked it,  the Spotify account is premium and the playlist is official Spotify with not too much songs. I’ll continue my investigation but if someone has ideas, feel free to share.best regardsdavid

The App (Version is actual) los the sonos devices. After Restart of all System it works for few hours. After that time the App can't connect to the sonos devices. It's going on my nerves, what can I do to fix this issue? 

I have a fast blinking light on Connect Gen 2. I’ve tried reseting but it just keeps blinking white. The ethernet ports are also blinking. It doesn’t appear on my network.

SonoS arc not playing Dolby Atmos from Phillips Tv built in apps and Fire StickI have the following set upTV Phillips 65OLED754/12SONOS ARC with SonoS Play1’s as rearsSky Q latest 2TB box with HDR support connected to a HD Fury Arcada with the eARC out going to SonoS ARC and the HDMI out going to the HDMI 1 (ARC) on the TV.Amazon 4K Fire Stick connected to HDMI 4 on the TV.I’m using the HD Fury Arcada because of the lip sync issues when using Sky Q.Issue: When watching Netflix using the built in App on the TV, programs show up as Dolby Atmos on the screen if they are in Atmos but when played they do not play in Atmos or DD 5.1.  The sound appears to only come out of the SonoS ARC with no sound from the rears.  This is the same for playing from the FireStick on programs from prime and Apple App on the FireStick which are available in Atmos (I appreciate that Netflix on the Fire stick does not provide Atmos). The SonoS S2 app shows audio in as ‘Silence’ or occasionally nothing appears ag

When I connect to the SL One via Airplay, my phone shows it’s connected and playing but there is no sound.  I have to also connect to one of the TV’s, then the sound comes out of both the Sonos and TV.  After that, I disconnect from the TV and the Sonos continues to work.

I’ve got a big network of Sonos devices.  One of them, a newer Play 5 gen 2, just stopped working (the rest are still working fine).  There’s no LED, unplugging and replugging doesn’t help (it’s completely unresponsive).  Tried plugging it in to a different outlet, still dark.  I’ve verified that the outlet has power.Anything else I can try to bring it back to life?

After a Router change I followed the instructions to reconnect my Sonos system, connecting one of my 5 devices to the router with an ethernet cable, ticking the ‘more than 1 device’ box. However only that one device is now working, the others aren't showing in my system on the app. I have rebooted them all, gone back to the app checked settings, networks, but then don't get the ‘wireless setup’ just the name of the network in use. Trying the ‘add device’ route doesn't work as it doesn't pick up the devices even though I am next to them.Any ideas how I restore the rest of my devices to the system please? 

My play 1 has been working fine for two years until today.  It's just stopped playing sound.The controller says it's there....it can pause music on my network (I have a 2 fives a 3 and a beam).   But it won't all of a sudden play sound.   I've unplugged .reset.. reconnected and taken it out of the group...but no luck ?   Haven't changed any WiFi settings ....it just stopped ?   

Bonjour, J'ai changé d'opérateur fibre, je suis passé de Orange à Bouygues.A chaque fois que je veux écouter la musique à partir de Sonos, je suis obligé de tout refaire comme si c'était la première fois (brancher un câble ethernet derrière mon produit, ressaisir le mot de passe etc...)Très pénible !Quelqu'un aurait-il une idée pour m'aider car je sèche. Merci d'avance. Olgo

I’ve had a Move for about 3 months. Recently the battery died and I put it back on the charging base. When I went to use it in a few days, it wasn’t found on my system. I checked the physical unit and the light on the top just blinks white. The battery light is also showing red.I’ve tried rebooting it and resetting it. However both of those solutions require holding the power button until it turns the white light off/powers off. My unit WILL NOT do that. I’ve held the power button down for as long as 2+ minutes, with no effect.I’m at a loss what to do next. Other than contact Sonos support, which I’ll do at some point, does anyone have any suggestions? 

My small sonos system is a Connect Amp ( gen1 ), a Play3 and a Beam.  The Connect amp is wired to the ethernet via a Powerline that also served several other wired devices.  Beam and Play 3 are on wifi.The system has been solid since I first installed it many years ago.  The Beam was installed in 2019.  Absolutely no issues.Yesterday I went to play some music via the connect amp and Sonos S1(11.2.4 Build 57483220 ) and everything had disappeared.  I tried the app on another iphone - same.I then tried everything I could to recover the system and devices for a good hour but in the end gave up and had to reset each in turn and rebuild the system.Just before doing this I had checked that the router and all other net devices were working and there was no log alert on it.  All other devices were working normally including a smart TV and Fire TV wired to the same powerline connector as the connect amp.   The ip cameras ( also wired ) showed no break in operation between the last time I had So

Why do I get random single pulse sounds coming through my speaker?