Skip to main content

Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,914 Topics
  • 27,287 Replies
S
smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
  • 3
  • 2
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
  • 0
  • 9
4914 Topics
M
Matt WillsonContributor I
posted in Components and Architectural
Sonos Beam not connecting to system via wired connection

I have a Beam connected via wired (router -> relay -> Beam). Plus a Sonos 3, also wired (router -> Sonos 3). The house has a WiFi network from the router and it all works fine.I'm trying to connect another Beam which is in a garden room, that has a wired TP Link bridge (router -> TP Link -> Beam). The TP Link also has a wireless network, that has a different name to the house.I'd expected the Beam to be found by the Sonos system, because they're all wired to the router. But no joy - when my phone is connected to the garden room WiFi network, it can't find my Sonos system. I'd settle for creating a new Sonos system for the new Beam, it doesn't need to interact with the other Sonos products.I managed to get it working by setting the new Beam up wirelessly in the house, then moving it to the garden room. But when I'm on the garden room network, the Sonos app sometimes finds the Beam (but not the other products), or can't see any products. The hit and miss Sonos system conne

2602
M
3 years ago
T
TimsTelegramTrending Lyricist I
asked in Components and Architectural
Sonos Amp in wired mode WM0 reported as wireless in EERO App

First let me say everything is working.I had two Sonos Amps and a Sonos Sub connected to Wifi and setup as front and rear TV speakers. All connected wirelessly.Now, I just connected the two Sonos Amps to each other with an ethernet cord and then a single ethernet cord from Amp to an ethernet switch which is connected to eero router. Sonos “About My System” shows WM:0 for both Amps as well as the Sonos Sub. Mind you the Sub has no ethernet cable connected to it. Everything works. I know, I consider myself lucky. :)My curosity comes from how Sonos is reporting the WM:0 and how it is reported in the eero app. It shows as a wireless connection, and also on the details page shows the “Sonos” wifi network. Kind of cool! (Screenshots below)So my questions are…why don’t the Sonos speakers show up as wired?Is there a way to confirm the wired setup beyond the “WM:0”?Should disable wifi in each of the Amps? (not really sure why this setting even exists...) Thanks!  

4452
ratty
3 years ago
H
h_s_beContributor I
asked in Components and Architectural
unable to add a (NAS) new directory to the Music Library

I’ve bought a new NAS Synology DS-220+.I want it to be a source for my Sonos Music Libray.When i want to add the path to a folder of this new NAS, i receive a “error message 900”.I precisely executed the instructions found on the Sonos support site (IRPStackSize).It doesn’t work. any idea ?(Please note that if i try to add a folder on my old NAS, it works fine !)

1112
H
3 years ago
G
georgiairishmanContributor I
asked in Components and Architectural
Sonos System Not Found

My 1st Generation system worked fine for 9 years then suddenly couldn't find my system components. Boot-up of the controller suddenly took 20 minutes. I use my Mac desktop for the controller. I hardwired the Bridge direct to the computer and the S5 Speaker, and still couldn't find the system. I hardwired the Router direct to the computer and speaker, still couldn't find the system. Reset controller and can't find sysytem. Checked Network, Firewall, Password and still can't find system. I understand that Sonos no longer supports these legacy components, but all components seem to function properly, and Company CEO says system lock-out won't happen. Anybody have any ideas of what else to check for?

18418
Airgetlam
3 years ago
C
Clarkey1Contributor I
posted in Components and Architectural
Set up playbar at new home - now get high pitched noise

Had a playbar with a surround setting with gen 2 sub and play 3s now at new home with play ones. As soon as i plugged in the playbar, high pitch noise appeared. Read other posts, is it possible to correct this problem? Any help with this would greatly be appreciated . Unplugged the whole system, could not deal with the noise.

2958
Ken_Griffiths
3 years ago
M
Marin MarkContributor I
asked in Components and Architectural
Play 1 dead with no light and unrecognized by system

I have a Play 1 that started having intermittent connectivity issues. If I unplugged it and plugged it back in it was sometimes recognized but after time there is no light and it no longer will be recognized. I tried the factory reset to no avail. It’s past warrany and I’m wondering if this is now a black paperweight?

851
Stanley_4
3 years ago
M
Marcus147Contributor I
posted in Components and Architectural
Buttons not working

Hi i have a pair on sonos ones the buttons on one are not working I can say command's OK the other one is fine diagnostic number is 72928739? 

692
M
3 years ago
A
AsmidsContributor I
posted in Components and Architectural
Can't group 3 rooms

Hi i have these systems: Living Room, Living Room 2 and Bathroom.Suddenly I can't group all three together, but only LR & LR2 and LR & Bathroom. But not LR2 & Bathroom.Everything worked good the other day.

881
Rowena B.
3 years ago
M
MikelsmoContributor I
asked in Components and Architectural
Audio synch issued

Has Sonos and LG solved the audio synch issue with OLED TV’s?

441
Mark P
3 years ago
U
User325544Contributor I
posted in Components and Architectural
Speakers dropping out

Hi,Just installed a Asus Aimesh Wi-Fi system based on 2x XT8 routers.After that my Sonos speakers dissapears from time to time and playing music works a couper of second or minutes before stoppning.Ive reserved IP addresses for all sonos speakers, but that did not solve it either.Ive also factory reset a couper of speakers, but still the same. All my other devices works flawless on Wi-Fi.Any one else experiance this?

3405
Rowena B.
3 years ago
K
katalin pContributor I
asked in Components and Architectural
Connection lost after device not used

Our Sonos SL keeps loosing the internet connection after not used a couple of hours. Works again after unplugging and plugging in again, but it is kind of uncomfortable. Tried using the connect button, but it seems it doesn’t restore the connection. If it’s the problem solver, how long should it be pressed in order to work? 

572
Stanley_4
3 years ago
R
randypsContributor II
asked in Components and Architectural
this morning no sound from Apple tv through Sony X800H

the newest app on my iphone, only use the Apple Tv as source.  Tv set to external speakers.  Put Apple to sleep last night as usual, this morning no sound.  Apps played, reset including power on all components.  App kept just showing Music.  Finally saw the output from Sony ARC port to the Beam

1161
Annazel S
3 years ago
S
Schof4Contributor I
posted in Components and Architectural
How can I speak to US Tech support?

How do you speak to someone in the US for Tech support ?  Service is horrible 

1091
Airgetlam
3 years ago
K
Kylef5993Contributor I
asked in Components and Architectural
Sonos App offline and keeps removing my speakers

Hello all!So this is a super weird issue. I have had 4 SYMFONISK Sono speakers for about 18 months now. These speakers have been phenomenal and have never given my any issues… until today.Today I noticed that when I opened the Sonos App, it said that it could not connect to Sonos and the icons were all just the pulsating gray loading color. I gave it a few hours because I wasn't using them and it never fixed itself (I assumed it was wifi issues).I then went through and reset all 4 of my speakers and created a new “system” on the same wifi network.Now after doing that, I began playing music and only 2 minutes into the first song the music stopped and I began experiencing the SAME issues. This issue also included my products missing under the “System” option in the settings. I have been closing and reopening the apple for some time now and now one of my stereo pairs went from not existing to being “Bedroom (L+?)”. I am not sure why it keeps disconnecting from the products that I JUST con

75812
K
3 years ago