Hi!
As others, I had the pleasure of waking up to loud music at around 1.15 in the middle of last night, as one of our Play:1 started playing music. It was something we listened to a couple of weeks ago, and haven’t been using the speaker since.
i just ran a diagnostic, but unfortunately I didn’t know about the feature last night. Is there someone who can help me look into what happened?
I unplugged the speaker to make sure it didn’t happen again.
My diagnostic number: 2094442993
Best answer by Corry P
Hi @JensC
Welcome to the Sonos Community!
As you have no alarms set on Sonos, it seems likely that the Spotify app or a Voice Assistant initiated playback. If this doesn’t help you figure out the problem, I recommend you get in touch with our support team directly.
+19Hi @JensC
Welcome to the Sonos Community!
As you have no alarms set on Sonos, it seems likely that the Spotify app or a Voice Assistant initiated playback. If this doesn’t help you figure out the problem, I recommend you get in touch with our support team directly.
Thanks!
No Alexa or similar. Is it possible to establish what initiated the playback through the diagnostic
+19Absolutely, but please don’t reboot the speaker or that information will be lost until it happens again.
+2498% chance it is Spotify Direct.
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