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hi all,

I have just switched home broadband to Three’s 5G service. In switching WiFi services to the new setup I have gone through the requested steps but when I plug one of the Sonos One’s into the router via ethernet cable, it simply doesn’t recognise it. I can see it’s connected when I jump into the router settings on my browser (though this happens sporadically).
I called support who said I should speak to Three about changing the router settings. This included splitting the channels into both 2.4 and 5Ghz with WPA2 security. I’ve done that now but still nothing.

FYI, I have a Playbase and two Ones set up in one room. I have since tried connecting the router to the Playbase as well without any luck.

I saw another post about changing the 2Ghz bandwith to 20Mhz and the Channel to 6 (see screenshot) but no dice.

Any help would be enormously appreciated!

 

It is true that Sonos does not support wireless internet connection but that doesn’t mean it won’t work and I have done it myself. I simply don’t believe that was really the cause of the problems experienced by @STARNES and there is no logical basis for it being so.

So, it looks like we have an answer!

Spent a long time on a call with Sonos Support, who tried same issues. Also remotely dialled into my laptop to check my wifi settings. Said it was unusual that you couldn’t choose channels 1-4 on 2.4Ghz . Didn’t seem to be making any progress.

 

Anyway, we eventually tried a factory reset on one of the Ones. Unwired. Starting it up as a new product, new room, new wifi etc. And it appears to have worked.

 

I am now about to try doing the other two (Playbase and One) the same way and hopefully this will solve it. I will keep you posted!

 

cc: @STARNES@John B@BMF@Ken_Griffiths @

👍 

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