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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,954 Topics
  • 27,581 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4954 Topics
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SmittySmithContributor I
posted in Components and Architectural
Crackling Sound

My speakers randomly start cracklings while playing. 1782919603

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Rowena B.
3 years ago
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richardg114Contributor I
asked in Components and Architectural
Cannot re-connect Sonos Connect

I’m resetting up my Sonos system and my Sonos Connect (Gen 2) will not move into connect mode. I have tried a factory reset. Unplugged and re-connected several times, always holding down the appropriate buttons But every time it powers up it goes straight to white light.  No flashing orange or green lights, so is undetectable by the app.  Is this a hardware problem?

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ratty
3 years ago
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Jack2mContributor I
posted in Components and Architectural
Connect stops playing randomly while Play 1's keep playing normally

Hello everyone,It's quite a while (2 years maybe) I have this issue with the Connect.It suddenly stops playing music for few seconds while the other two Play-1 keep playing music normally. I use the system mostly with Spotify and Tune-in. I'm not sure if it happened also with Amazon Music. I've sent the diagnostic within few minutes from the last episode, this morning: 1154082524. The setting is as follows:Connect cabled to the router via ethernet (Living Room)Play-1s in wifi to Connect (3-5 meters from each other) The same issue happened when the Connect was connected via wifi to the router, with 3 different routers, in 3 different cities/apartments, with 3 different internet providers during the last years.The internet connection I have in the last year is a super-fast Fiber (up to 1Gb/s).

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Ken_Griffiths
3 years ago
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twv3Contributor I
posted in Components and Architectural
Sonos not connecting to Spotify.

I don’t know if this is relevant, but I recently upgraded from an iPhone 8 and to an iPhone 12 and have yet to use my Sonos via my new phone because of the problem outlined below. I never had this problem with my old phone.I have Spotify Premium. Both iOS and MacOS Spotify apps recognize my Sonos Play:1 but will not play through the Play:1 speakers. When I try to connect to the device from the Spotify apps, I get an endless “connection” animation but nothing happens. In MacOS, if I hover over the connection animation I see the message “Spotify is not active on this device”, meaning the Sonos speaker. In the Sonos 2 app (originally encountered this issue in the Sonos 1 app before thinking an upgrade to Sonos 2 would resolve the issue) I can see all of my Spotify songs, etc. I can log in to Spotify just fine. However, when I tap a song to play I get the following error message: “Unable to play [song name]  - the connection to Spotify was lost.” It then skips to the next song and the same

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Simon B
3 years ago
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Mr JamesContributor I
posted in Components and Architectural
trouble syncing.

Hi , I am using Apple Music through my Sonos no problems but I made a new playlist on Apple Music 2 days ago and it won’t sync to Sonos I have edited other playlists and changed the names etc and it changes on Sonos straight away but the new playlist still won’t appear still also I have 2 copy’s of my workout playlist and 2 copy’s of the purchased play list can anyone help with this ? 

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Simon B
3 years ago
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Maritimer555Trending Lyricist I
posted in Components and Architectural
Sonos Sync Issues

Sonos Sync Issues HiI have 5 Sonos speakers and a Sonos Connect (see details below). I love it.I primarily stream Spotify music thru the system via WIFI only. I do not use the Sonos wired (sonosnet).I use an iPad and iPhone 8 to access S2 and Spotify.My issue is with Sonos cutting out when I switch from as example my daily playlist one tor 2. It may continue to play song 1 and then slowly merge to song 2 with fits along the way. This also happens if I happen to start the music up on the iPhone and then try to change volume or track on the other device.I also sometimes have problems getting connected to Sonos after starting Spotify. And one day the volume suddenly went to full volume and scared the heck of everyone in the room.The problem worsens when one of the 2 women in the home try to connect to Sonos. It’s gotten so erratic when connecting that neither my partner or daughter use it anymore. It will likely not be a surprise to some of you when I say that suddenly I’m being told this

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M
3 years ago
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deanmodiak1Contributor I
posted in Components and Architectural
Move

my sonos move keeps disappearing from my sonos s2 app on iphone but is still viewable on my macs sonos s2 app? what is going on?

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Simon B
3 years ago
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Thomas B.Contributor I
posted in Components and Architectural
CR100 still in config?

I had a CR100. It has been removed from the system years ago. When I now try to see if my Sonos system is compatible with S2 the CR100 still seems to be in my config - see picture below. It seems strange to me that the system still keeps track of CR100 when it isn’t supported anymore. I don’t know how to remove it from the config. Any suggestions? I’ve also sent diagnostics from the app: 1589951536 Regards,Thomas  

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T
3 years ago
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LeBruunContributor I
posted in Components and Architectural
Terrible priority. Sonos has serious problems they don't want to fix. Terrible customer service

For such an expensive brand, problem solving should be high priority, why is this not the case with all the problems the Sonos app has? Especially just fix the damn connectivity issue, most of the time my Speakers are useless. Until Sonos makes this a priority, I will not recommend Sonos nor buy more products.

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ratty
3 years ago
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pratadiasContributor I
posted in Components and Architectural
Unable to pair Bluetooth with my device

Unable to pair Sonos Move with my device on bluetooth for the first time.I confirmed both are on the same wifi, software is updated, switched off and on the router, disconnected the app and turned on again. The chime and blue light turns on and then pressing again the button turns to blue light flashes. I tried several mobile phones and none can find the Sonos Move so, unable to pair.On wifi mode works well, never had problems.Can anybody help?

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P
3 years ago
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BuasheiContributor I
posted in Components and Architectural
Sonos Spotify no sound

HelloI have a issues with sonos and spotify collaboration.Everything was okay for a year and it's broken since november last year. When I'm trying to play music from spotify the progress bar is runing, time is running but there is no sound and sometimes sonos is starting the last source of music for example tunein.I was trying to reinstall spotify app and reconnect the account to sonos app but after that i just can connect to my sonos speaker, before that procedure i couldn't even  connect to my devices. It's really annoing because i paid a lot of money for those devices and I can't connect my speaker throught the ethernet cable and even listen the spotify.Please I need your help, thank you.

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B
3 years ago
Alonzo Mosley
Alonzo MosleyHeadliner I
posted in Components and Architectural
Play 3 Stereo Pair, (R) Channel Drops

Confirmed that stereo separation is correct (i.e., right channel music is going through right channel, left through left).Right channel drops in and out; left is fine.Have separated and remarried speakers.Unplugged and replugged R speaker.Separated and remarried them again.Listening to music in Music Library. Diagnostic ticket 1434310833

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G
3 years ago
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BassioContributor I
asked in Components and Architectural
Sonos speakers disappearing in Spotify

Hi,I’m struggling with this problem from over a year and hope I can get it resolved. This is my setup:5 sonos Play:1 speakers in different rooms2 sones Play:1 speakers in surround mode1 Playbar in surround mode with the two Play:1 above1 BoostThe Boost is hardwired to the Network and I am using SonosNet on Channel 11. All the other speakers are wireless. Previously, I didn’t have a boost but I hoped the purchasing a Boost would solve the issue. I have reconfigured the whole setup from scratch. Uninstalled and removed all the apps from my iPhone and iPads, unlinked the accounts and reconnected everything.  What is the problem? All the speakers are visible and working correctly in the Sonos S2 app. However, after a while, the Sonos speakers are disappearing from the Spotify app. Up until the situation that all speakers are gone and I’m no longer able to play music from Spotify on my Sonos system. For now, the only resolution is to power cycle all the speakers, reboot the network and afte

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D
3 years ago
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hudsonviewContributor I
asked in Components and Architectural
Playbar drops

I have a Samsung UN46F8000BFXZA connected to a playbar.  I am getting the dreaded drops.  I changed sound settings to PCM and I still have the same problem.  The only other audio option is DTS NEO 2:5. What are my options?

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G
3 years ago
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SpatenchbContributor I
asked in Components and Architectural
Symfonisk - 2 MAC Addresses?

Just setup a new Symfonisk (via WIFI) on my WIFI network. It is the only Sonos on the Network. My Network scanner is now seeing 2 new MAC addresses. One is clearly the WIFI MAC of the device - related to the serial #. But what is the second MAC that is appearing randomly? It almost looks like some type of Virtual MAC address. (A2-E3-6B ………...).The unit is working fine.Thanks,

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S
3 years ago
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MBalhuizenContributor I
posted in Components and Architectural
Speakers lost all the time

I keep loosing the speakers all the time, it seems to have started after the new app came out.I have hardwired a couple of times, but the problems keep returning, daily basis. This is not workable anymore! Please fix this! Kind regardsMartijn Balhuizen

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UKMedia
3 years ago
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christopherabellContributor I
posted in Components and Architectural
Sonos Port Autoplay

Hello,I see that this has been posted before but I can’t seem to find a response that works for me. I have a U-Turn Orbit turntable going to a Pro-Ject preamp feeding a Sonos Port. I cannot for the life of me get the Autoplay to work consistently. No problem choosing the source in S2 but dropping the needle doesn’t trigger autoplay. I have tried adjusting the line-in gain from Level 1 all the way through to Level 10 and it still won’t trigger 9/10 times. Curious if there is a solution as I had the exact same problem with my Sonos Connect. I have tried with different preamps and even a different turntable with the same results. 

6693
Rowena B.
3 years ago
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pbraun1983Contributor I
asked in Components and Architectural
Spotify Music Starts Playing By Itself

For the past two weeks, almost every night when everyone in my house is sleeping, music starts playing by itself on one set of speakers. When it first started happening, it played through our Alexa’s (Amazon). I then proceeded to unplug all of our Alexa’s in the house.  Since then, the music now comes on through one of our built in speakers that plays through a Sonos Amp / Connect.  This happened tonight and I ran a diagnostic - 918751605.  I checked to ensure I have no alarms set.  If the issue is there is someone else who logged into my system - how do I remove them?   

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Airgetlam
3 years ago
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Rw79Contributor I
posted in Components and Architectural
Connect Amp no sound out of speakers

I got a connect amp it was working and then when I came home tried to play music and no sound I've tried new speaker wire and even tried different speakers still no audio it shows that it has sound  in the amp  at least the bars are moving no flashing lights  ive also reset several times too diagnostic number  71709510

4455
R
3 years ago
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nkaminski94Contributor I
asked in Components and Architectural
Sonos One (Gen2) stops responding to ARP and cannot be found by app

Hello,I am experiencing a network related issue with a new Sonos One Gen 2 where after 8-12 hours of uptime, the Sonos device stops responding to ARP requests for its IPv4 address, leading to a case where it can no longer be found by the Sonos app nor pinged at its IPv4 address until the Sonos is rebooted. Force disconnecting the Sonos from WiFi and allowing it to reconnect also restores connectivity.This Sonos device is the only Sonos device in my system and is connected via WiFi through a Ubiquiti Unifi AC Lite AP. No other devices on this network exhibit similar issues.Once in this “bad” state, adding a static ARP entry on my Mac allows me to ping the device, as well as allows the Mac Sonos app to discover the device. However, this does not restore connectivity from the mobile app (as expected).Any insight into this? I was able to capture diagnostic # 516203405 while in the “bad” state using the Mac app as well.

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Annazel S
3 years ago
A
aseemContributor I
posted in Components and Architectural
Adding a Connect:Amp to an S1 system, fail

I’m trying to add a second hand Connect:Amp to my S1 system to replace a ZP100 with failed power supply.  The remaining Zone Bridge and ZP100 is working fine.I use IoS app v.11.2.4. When selecting ‘add product’ , the app say the that it must be updated.  (I believe I’m running the latest version of the S1 app, 11.2.4.)  The app will not update, and I get error 1101.  if I opt not to update, I can not add a product.The ZP100 runs version 11.1 and so does the ZoneBridge I have rebooted all the sonos products. The network is running fine.  I am a network engineer and run my own enterprise FW.  There is no traffic from the Sonos system that is blocked in the firewall.

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A
3 years ago
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HylotrupesContributor I
posted in Components and Architectural
All sorts of problems following moving house and wireless network - Help Please!

We have recently moved house and I am trying to install our Sonos system that worked fine at our last house. It comprises Bridge, Play 1, Play 5 (x2) , wireless dock and ZP90 zone player and controller pad.I have the S1 app on my iPhone and have switched off all items and (starting with the Bridge) connected them one at a time with the button held down before and while powering on.Issues are:the bridge appears to be connected (with ethernet cord - white light on solid) but nothing else connects to it. The Play 5 units work as a pair if one of them is connected by ethernet but not otherwise, when working they show correctly on the S1 App and can be controlled that way. The zone player doesn't connect or show on the app. I haven't tried the other items yet. The controller doesn't find any of the Sonos products  and only identifies the controller and the Bridge under ‘about my Sonos system’.   When I tried to reset password on my app this didn't seem to work and appears to be identifying

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H
3 years ago
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JeffEContributor I
asked in Components and Architectural
Problems streaming from Windows 10 Media Player

Very sad.  I saw that Costco was carrying a two-pack of Sonos One SL, something I’ve wanted for awhile. So I pick them up, bring them home, have no trouble configuring them using the Sonos S2 app as a stereo pair in the living room. Except playing music on them. A short digression: we had Sonos speakers (generation 1 amps) in the previous house, wired to various speakers spread throughout the house. We using the Sonos S1 app to control them, and until relatively recently, played music directly from the ipad to them.  Life was good. Then Sonos decided to drop support for playing from an ipad, so I used a Windows Media Player on a Windows 10 system, controlled by the S1 app on the ipad. Life was still good. We had tunes. For the life of me, I can’t get the Windows Media Player library working with the S2 app. I can get the app to see it: but all the subfolders (albums, artists, folders, playlists, etc) are empty:-(  Clicking “update music library” doesn’t make anything show up.  I (brief

7054
J
3 years ago
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Henry DContributor I
asked in Components and Architectural
Repeated sound on BBC Radio

Every now and then the SONOS 1 repeats a sentence or two that was broadcast a few moments before ie, part of the narrative is repeated.  This usually happens on BBC Radio 4 or so it seems.  Has anyone had this experience and if so, what do I do about it?

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Simon B
3 years ago
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Mr_RossiTrending Lyricist I
asked in Components and Architectural
Sonos Arc sounding tinny and metallic after Trueplay and also multiple EQ, surround and Sub configs?

Sonos Arc sounding tinny and metallic after Trueplay and also multiple EQ, surround and sub configs and changes to settings. The only way I could get the Arc to sound kind of OK was EQ - Treble -10 and Bass - 6, but still tinny. Is this a bug and Sonos need a software fix? Many thanks for any help as I did not expect the Arc to be like this 

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3 years ago
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