Components and Architectural

 I keep getting dropouts in party mode. Rarely any errors reported in the app that I can see.The signals all seem strong enough but I have noticed that the Kitchen unit (the newest device!) does suffer some packet loss.Any ideas. I’ve tried using the home wifi which just gave buffering problems all the time so have stuck with sonosnet.Any ideas of other places to look for clues as to the problem? The system is on channel 11 and a wifi scan shows that nothing else is on this channel.Thanks for any ideas……. 

Hi, Have a set of Fives set up as stereo pair supported by a sub. Stream content from Sonos app works flawless. But when using Airplay, it only stream to one of the two speakers. And to get them working again, I need to re-configure the stereo configuration. (After an Airplay stream, it destroys the stereo setup even streaming from the Sonos app, even configuration is show present. After re-setup it works again.) I have tried to stream directly from Spotify app and using generic Airplay stream from other source with same results. Narrow issue down to Airplay+Stereo Pair in Sonos. Have all the latest soft- and firmware with only iOS devices used in house hold. Tried from different iOS devices with same results.  Suspect IP for stereo pair is ignored by Airplay and stream is sent directly to ‘first speaker’ in pair setup. That would suggest Airplay destination is wrongly flagged by Sonos app. No idea on how to fix that and that would be a bug in Sonos app, if my suspicions are correct. S

Why my sonos one gen 2 connect to wifi for 2 minutes and then lost for 10 days?

Hi, I have run into some issues with my Sonos and Spotify. Sonos can’t add songs to the queue, sometimes Sonos can’t connect to Spotify, I have seen errors 701 and 1001. I have searched through the support pages and have tried to solve it myself first. What have I missed?I have two Sonos play 1’s and a sub in one group, and another Play 1 in a different group (room).  Here’s what I already tried:Reset/reboot routerRestart Sonos hardwareAssign static Ip'sReinstall Sonos appAlso all of the above in different order I should mention that it has worked without problems for years. I have the problems a few weeks now. I have sent a diagnostics report to Sonos (1635708822). I don't know if any of you have access to that? It's a report just a few minutes after restarting router and sonos, and the problems where there… I am hoping for some insight from you :-) Thanks!

Hi folks, I have a 3 and a 5 at my home. I control both using the app on my Mac and on my iphone. After a power cut, the 5 dissapears from my iphone and cannot be reconnected (or re-installed) by the iphone. I have to go to the MAc, play something on the 5 and it re-appears on my phone.This is a real pain, as are Sonos updates that always seem to leave something not quite working.CAn anyone make any suggestions other than re-installing all the time ? I have reinstalled Sonos more times than I have had a coffee (which I need every time)

Sometimes, I like to use Logitech Media Server (LMS) in addition to the Sonos app to control my Sonos devices. I have Sonos Move and a Sonos Play 5 (2nd edition). I installed a plugin in LMS called “UPNP/DLNA bridge”, so I can use desktop LMS and an app on my iPhone called Ipeng to control non-Squeezebox devices, including my 2 Sonos devices.After installing the bridge plugin, I was able to initially see both my Sonos Move and my Sonos Play 5.However, after about an hour, the Sonos Move disappeared from the list of available devices in LMS. What’s strange is that I can still view Sonos Play 5 and my Samsung TV (in addition to my Squeezebox Boom and Squeezebox Radio) in LMS.When I open the list of plugins, under the list of "Players currently in the configuration file", the Sonos Move still is listed. I've tried hitting the "restart" button next to "Start the Bridge" but didn't work. I also tried rebooting the Sonos Move too. I can view both Sonos devices in my Sonos app, but again, I c

Hi,I'm having error: Unable to play -title- the connection to Spotify was lost I tried:Reboot router Reinstall Sonos App Reboot Sonos speakers Factory reset router Factory reset Sonos speaker Upgrade FW of router. I have router Asus ZenWiFi AX with FW: 9.0.0.4.386_41994I submited a support diagnostic with number: 616129017. I hope you can help me.

My Symfonisk speaker was working fine until a few months ago. Then it started to not being visible from the app (or being seen over AirPlay2). Only after force killing and restarting the app a few times the unit would wake up and become visible. Now this is not happening anymore, so I decided to reset and reconfigure the unit. The app finds the unit and seems to start configuration (sound is playing) but after a while it says that it lost connection, to power down and then on again the Symfonisk unit. Went through the process many times but always same results. Things already tried based on other posts found in the community: moved speaker closer to the router connected speaker to router via ethernet cable deleted and reinstalled app on my iPhoneDoes anyone have an idea of how to solve this problem?

HiI feel like there is an issue with the app,  I have Ones with Alexa, and if I go away for a day or so, and I come back and try to use the Sonos app it says it’s unable to find my devices on the network.  However they are on the network, there are no issues with my network, if I give the speakers an Alexa command they respond as expected even though the Sonos app doesn’t find them.  The only way to get them to function with the app again is to unplug them and plug them back in again then everything functions until they sit for awhile, which is getting to be a pain.  Thanks   

I have 4 Connect:AMPs and 1 Connect (Gen2). Two of the Connect AMPs have Line-In connections from TVs - Kitchen and Bedroom. The set up was done two years ago, and has been working well until recently. Now, if I select Line-In on the app, it indicates active audio (wavy thing), however there’s no sound from the speakers. I tried both the line-ins separately on the respective rooms’ Connect AMPs and also on Connect AMPs in other rooms - no use. However, all play streaming music (from local PC) and internet radio stations well. Only problem is with Line-In on both the AMPs. Any help would be greatly appreciated.  (submitted diagnostics - 44375962).

I have two Sonos 1 speakers and one says it is “hidden.” I’ve completed the steps in the previous community thread and it still won’t come out of hiding. 

The app Says my sonos one is offline when trying to connect with other device, have tried turning on and off any suggestions please

Hi, My playbar isnt producing any sound via the optic cable from tv. I tried changing the cable but still no luck. My tv is a toshiba 2016. On the app it shows the tv but no sound. I tried turning the speakers off for the tv but still no luck. I dont know if this is a software or hardware issue as music directly from the app is playing completely fine. please help.

Anyone else having problems connecting directly through airplay now. I was ok until last week. But now I only be able to play through the Sonos app rather than through music - airplay on my phone?

Hi there. We have been using Sonos for well over 10 years. We had an issue a while back, but it only occurred when we ethernet plug in additional Sonos Connect units (the older ones, not for S2). We currently have one Sonos Connect ethernet plugged in and it is fine; no issues. We have a total of 3 with the other 2 connected wirelessly. A while back I decided to try to plug in one of the other Connect units from one room and it immediately created a network storm. I just unplugged it and went back to wireless and all was fine. Fast forward to today and I tried the other Connect in a different room...same result...network storm. No issue with other devices plugged in (PC, laptops, printers, etc.). Why is this storm occurring with the other 2 Connect units and NOT with the one that was originally used to make the system years ago (it was the only unit at the time)? Again, the ONLY TIME the network storm occurs is when we try to plug in either of the other Connect units. Network connectio

Hello, I have an Arc, two One SLs, and a Sub configured as a surround system. It works great, when it works.Occasionally (once or twice a week), one or more speakers stop working and the app shows ?+?+?, replacing the speaker with a question mark. Sometimes it's all of the speakers, sometimes it's just one or two. Occasionally, the system fixes itself. Other times, I need to reset my wireless router and/or power off/on the speakers. The issue will usually repeat again in a couple of days. I would appreciate any help resolving this issue for good. It is becoming quite frustrating.Thank you, Eric 

just unboxed my Symfonisk, which i have had in storage, it is brand new not used it before today,  as i’m new to these things i don’t know how they get to work etc, trying to play via airdrop on my iPhone X it connects manages to play a track then goes off & wont play another, (but says its playing & connected to the speaker) or it disconnects completely and wont play anything…. or connects to radio station app via airplay but then disconnects is it airplay, bluetooth or wifi issue?, or something else?, cheers 

Tried unplugging my speaker, then router, and plugging speaker back in after router rebooted, as suggested on this forum. Sonos app on phone stuck at ‘Searching for nearby products, make sure they’re powered on….’ and doesn’t see my Soundbars.So frustrating as this happens every time I loose power.  Other devices seem to connect fine when power comes back on except for my Sonos products. Sound bar is not near my router so connecting directly via ethernet cable is not an option. 

According to this article, https://support.sonos.com/s/article/4786?language=en_US  The symfonisk should work with both the S1 and S2 apps. However, I cannot get mine to do so. Even after a reset when I try to add it to a new system via the S1 app I’m told it will only work with the S2 app and it need to download the S2 APP. I have a gen 1 S5 so can only use the S1 app for a complete system. 

Hello, My issue is very weird, i have two iphones where i use the sonos S2 appone X ios 14.4 (personnal) one 11 ios 14.4 (job)on the personal i have only one device my sonos 5 gen 2 on the job one i have my full system (sonos 5, sonos one and play one). I cannot add any product on the iphone X, i reset the app uninstall / reinstall. Does any one have the same problem ?

I have been trying for months and the podcasts for Mark Simone on Iheartradio will not play, they just say skip to next show and keep skiping saying Unable to Play “title of podcast” - the connection to iHeartRadio was lost.   I have always played these podcasts for years without trouble and can play them directly from iheart (without sonos) and on all my other non-sonos devices.  I will emphasis that I have no problems with any other iHeart content with Sonos podcasts or music or any other stations/sources.  It doesnt matter what Controller I use (iPhone, Windows 10 PC, iPad) same results.   Just with this one radio host the past few months, but it was fine in the past and I have made no changes to my home Sonos setup or home network.  Same for years.I have generated a diagnostic #1215281064 

I’ve been troubleshooting audio dropouts for many months now.  I suspect it might have something to do with a flaky internet connection but I have not been able to prove it yet.  In the mean time, I’ve been submitting diagnostics reports and working with Sonos support to try to eliminate any issues with the sonos itself.   I’ve been through all of the usual suspects.  Replaced the cable.  Replaced the router. Added a switch between the router and the connect to isolate a possible faulty port on either side of the cable, and using a different port on the Sonos connect.   I have to explain this every time I connect with support, even if I have an existing case number, as they always tell me “its probably a bad cable”.This question is specifically about sonosnet.  According to support, this is the latest cause of my audio issues.  I have a single sonos connect hard wired to a switch which is connected to the router.  This is the only sonos device on the network.  Previously, support said

Hi one and all, I’ve had a terrible time connecting my AirPlay on my Apple devices - iPad and iPhone - to my Sonos speakers. It would connect with some one or two of the Sonos One speakers but not with the Beam. And I couldn’t get the system to group. After trying everything I saw on community chat sites like this I tried the trusty last resort. I went around and switched off the Sonos speakers one after the other (and my Sonos Port for good measure) and then turned them back on again. That was five days ago and they have worked a dream ever since. Hope this helps someone. Regards.

Sonos play base won’t work unless it is connected by the Ethernet cable, I have tried to change the network to wifi - I put my wifi password in and it says we have put in the wrong password, which definitely isn’t the case. any help appreciated!! many thanks 

I am having issues with my right surround speaker cutting out when watching TV. I took diagnostic 453607019 after it happened recently. Is there anything I can do to fix this?