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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,905 Topics
  • 27,245 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4905 Topics
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loskingsContributor I
asked in Components and Architectural
Sonos repeats Spotify tracks on its own

HiSince a few days back my Sonos system has started to occasionally repeat the last played song on its own, both playlist and album tracks. Quite annoying and isn’t always occurring it seems. I’ve read some old posts dating back a few years but no other posts in recent time.Have a look please, diagnose number 1515669413/LK

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Mark P
3 years ago
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CRAIG7562Contributor I
asked in Components and Architectural
Speaker only works with ethernet

One of my speakers stopped working and will now only work if directly connected to router. Light is still white. I have reset it several times. 

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Rowena B.
3 years ago
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RoyaloakContributor I
posted in Components and Architectural
Amp Line-In with turntable volume consistency

I’m having some volume issues... or maybe not? Is it wrong to expect the playback volume of my turntable to be the same as streaming audio when switching between them? When I go from streaming a song to then playing something on my turntable there’s a noticeable drop in volume. I’ve tested this by playing the same song / artist to ensure parity.   I see a few posts here about audio being too quiet and some not playing at all, this isn’t that issue - the audio is decent through the Line-In, it just isn’t consistent with streaming playback.  I have a Technics SL1210 turntable going into a Pro-Ject Phono Box E pre-amp, going into a Sonos Amp which broadcasts to a Sonos One and Play:One speaker.  My app settings are as follows: Line-In Source Level: 5 (has been 10, see below)Autoplay: OnAudio Delay: 2000msUse Autoplay Volume: offAudio Compression: Compressed   While the turntable is playing I have changed the Line-In Source Level between 2, 5, 8 and 10, you can hear an obvious volume diffe

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K
3 years ago
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ncc1515Contributor I
asked in Components and Architectural
Sonos MOVE won't connect to network AND won't enter bluetooth mode

Sonos Move, new last Christmas, has always been a problem:  When initially set up, would be visible to some android controllers but not others.  Even when all are connected to same wifi network and/or same wifi network AP/ssid. ONLY the Desktop app tells me to register the product.  Upon initial install and some subsequent factory reset operations, android app doesn’t ask me to register the ‘new product’.  This is very frustrating when you forget you have to register the Move on the desktop PC. On most attempts to ‘find missing product’ or ‘install new product’, the operation fails, telling me there’s a problem connecting to the network that all devices are connected to.  On SOME attempts to ‘find missing’ or ‘install new’, android app suggests using bluetooth, and that has worked ONE time, but the Move is still not visible/controllable by all controllers. NOW, the Move will not enter bluetooth mode and fails on every attempt to ‘find missing’ or ‘install new’, and yet, system info sho

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V
3 years ago
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AshwellContributor I
asked in Components and Architectural
Playing .m4a files

Both ALAC and AAC files use suffix .m4a How does Sonos differentiate between these two formats

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A
3 years ago
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EsatCollaborator I
asked in Components and Architectural
Sonos says that internet WiFi connection is bad

Hello,I live in a 2-floor house (ground level and 1st floor), which has 500 Mb/s internet connection. I use a TP-link Mesh wifi setup to distribute internet: 3x Deco M9plus (one is the main Deco attached to my modem) + 2x Deco M5.In my living room (ground level), there are 1x PlayBar + Sub + 2x Play 3 (just in a next room where the main Deco M9plus is). In this living room, there is also a second Deco M9plus using a ethernet backhaul. In the same level, I have another room where there is a Sonos Amp (in this room there is also a Deco M5 using wifi backhaul).In the 1st floor, there is a Deco M9plus attached with ethernet backhaul where there are 3 rooms (there is a Play 3 in each room; the last room has also a Deco M5, wifi backhaul).Everywhere in the house, I have at least 200-250 Mb/s wifi speed.Sonos setup is with wifi (WM).When I play Tune-In, all the speakers work well except the home cinema PlayBar+Sub+2x Play 3 group (wifi signal is around 300-400 Mb/s here), when it works alone,

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Rowena B.
3 years ago
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HCWPSLContributor I
asked in Components and Architectural
Sonos Five AirPlay problems on Linksys Velop Mesh network

Got the Five on 11.11. Love the sound and turn on as often as I get the chance.In just the last couple of months, I noticed that the music stops after a while.  Initially I thought the playlist ended but lately, I started noticing a sudden stop in the playing mid song.I use a Linksys Velop mesh.  I have only the Five. Switched the channels on the Mesh, Reset the mesh.  Even unplugged, & reconnected my fibre broadband. Did a wired connection of the Five to the root (parent) router of the Linksys Mesh. Have also tried to uninstall the Sonos Five and re-install the Five. Here are the last 10 drops (Date:  Approx length of time I noticed it stopped) while playing a very very long playlist on iPhone 11  23.12.2020   33 mins 29.12.2020   1hr 03 mins 30.12.2020   16 mins 01.01.2021   49 mins 03.01.2021   1hr 38 mins 05.01.2021   1hr 26 mins 08.01.2021   58 mins 11.01.2021   25 mins. 12.01.2021   52 mins 13.01.2021   09 mins Please help.  This is getting rather frustrating.Thanks.

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Simon B
3 years ago
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dementedbuddhaTrending Lyricist I
asked in Components and Architectural
Android S1 app crashing on a variety of search tabs.

Hi,Several of the search tabs in the S1 android app are causing the app to crash for me. In particular, Podcasts and Shows, Genres, Stations and perhaps a few others. Unaffected are Artists, Songs, and Albums. I can switch to the tab successfully, but when I start typing, the app unceremoniously closes. I’m on a Galaxy S9+. Anyone else experiencing this?I tried clearing the cash as well as reinstalling the app to no avail.Thanks,Stuart

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D
3 years ago
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BrendianerTrending Lyricist I
asked in Components and Architectural
SONOS and STP

Hi allI know there was much written about SONOS and STP and I have read all (as far as found) in the German and English community.I have no chance to get it run on my network. As soon as I connect the second SONOS to the LAN the network goes down.I tried to get assistance from SONOS and Netgear (the switches I use). No chance.I really would like to understand where the problem is.Maybe there is somebody who could help/assist? Would be very graetful.Thanks.This is my network: 

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B
3 years ago
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Daniel_NYCContributor I
posted in Components and Architectural
AirPlay from Mac no longer working after Pause

When I stream a movie from Netflix onto my MacBook Pro in the Safari browser, then pause the movie, then unpause it, the sound is no longer playing on my Sonos Amp connected via AirPlay. I found numerous other people with the same problem on the Internet but no solution. This is obviously not acceptable.

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Rowena B.
3 years ago
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Kiell2005Contributor I
asked in Components and Architectural
Samsung Q70 one remote does not work for Playbar

I have recently purchase an 85Q70T and trying to program the remote to control the volume for my Playbar. I’ve replaced the remote with Samsung, gone through the set up a number of times, Sonos blames Samsung, Samsung blames Sonos - anyone else find a fix for this? 

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K
3 years ago
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jmpage2Contributor I
posted in Components and Architectural
After S2 upgrade my Sonos system is extremely unstable, next steps?

I have five Sonos One/SL speakers, with two of them being in a stereo pair. I also have a Sonos Move. Since all of my devices are current generation products and I have an enterprise grade mesh WiFi network in my home (Unifi) I didn't think I would have any issues upgrading the system to S2. 90% of my listening is initiated with Alexa and is playing music from Spotify.   Unfortunately I have experienced continuous problems with all of my devices since doing this upgrade.   Devices drop off network L+R device will show a ? for one of the two speakers or only one of the two speakers will play. Alexa mysteriously stops working on devices. Can’t group devices for playback… one or more device won’t play at all even though the system sees it. Sometimes Sonos S2 app shows that a device is participating in group playback but also that the device is still available for another music session. I have rebooted devices multiple times, restarted the app, unpaired and repaired services (Alexa,

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Mark P
3 years ago
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LurtzContributor I
posted in Components and Architectural
Speakers not working properly despite Boost

Hi, About a year ago, i bought 4 Symfonisk speakers to my old apartment. I had issues reaching my bedroom, so I was recommended by Sonos to buy a mesh network, so I bought the Deco M5 3 pack, and where one is used as the main router. It still didn’t really worked properly but I was too tired to troubleshoot more at that time.  I now live in a new apartment, thought it would work better here, but no. Since I’ve spent +30 hours on troubleshooting and trying to fix it (including wiring a speaker to my router), I bought the Sonos Boost hoping to eliminate all problems.  However, it’s still basically the same, where I can’t play music via Spotify properly for more than 5-10 minutes on all the speakers. I have issues when using airplay, the sonos app, as well as spotify connect. The problem is most apparent when using all four speakers at the same time. The sound is hacking, speakers drop out, and the sonos app works slowly.  Although some other programs works slightly better, it is still no

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3 years ago
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paul_pContributor I
asked in Components and Architectural
Sonos Five with Line-in issue when streaming issue

I recently added a Sonos Five and turntable to my system.  The turntable is plugged into the speaker via Line-in.  When I stream music to the Five (or to a group that it is in), I have to click play multiple times.  At first it looks like it is going to start playing the queue, but then it just stops.  Also if I pause, it loses track of where in the song it paused and I have to start the song over.  It’s a minor grievance, but wondering if anyone else has encountered this and has a solution.

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P
3 years ago
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dukiebluedocAvid Contributor I
asked in Components and Architectural
iTunes on Mac desktop won't connect with Sonos Beam via AirPlay

We have 2 Mac desktop computers in our house, both running Mac OS 10.4.6 (Mojave),ITunes 12.9.5.5.We have a Sonos Beam with 2 Sonos One Speakers and a Sonos sub.We are using Sonos App 12.2.2 and everything is S2.One of our desktop Macs (a MacBookPro) can play music via iTunes/Airdrop to the Sonos system without any problem.However the other Mac (an iMac) is unable to connect to the Sonos system, even when the MBP is turned off. We just get a message that iTunes in the iMac is unable to find a system to connect to.Both computers are on the same wireless network with wifi turned on.Can anyone help us figure out why one computer’s iTunes can connect via AirPlay 2 and the other one cannot? This would help in fixing the problem.thanksCaroline 

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Airgetlam
3 years ago
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Jono1Contributor I
posted in Components and Architectural
Sonos keeps dropping out and losing connection

I have 2 play 1 speakers. They run from a sonos bridge which is wired into my Orange live box via ethernet cable. I also have another access point in another room which is hardwired back to the bridge. I use Sonos mainly for my own library stored on an Apple Mac Pro. The whole set up is absolutely hopeless. Works fine during daytime but in the evening constantly drops out for up to an hour, fades comes back. I live in an old stone house with a fairly low download speed of around 5 mgb per second but I would not think the download speeds should make any difference as I play from my own library. I would appreciate any ideas on how to solve this issue.

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C
3 years ago
mAlort
mAlortContributor I
asked in Components and Architectural
Sonos Move red flash

Hi! I hace a sonos move with red white flash and not working. What can i do??thanks

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Paul A
3 years ago
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Sbs8dtjContributor I
asked in Components and Architectural
Sonos constantly drops out - BBC Sounds and TuneIn via Alexa

Have had Sonos one for over a year. It keeps cutting out such that we have given up using it.  We use Amazon Alexa.  Diagnostic report 21005175

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Simon B
3 years ago
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jkdukeContributor I
asked in Components and Architectural
Getting S1 back for split system

I have been running S1. I added an ARC, so I removed everything from S1 and migrated those components I could to S2. I want to maintain a split system, but when I open the S1 app, I am prompted to “Open Sonos S2 app.” One of the “More options” is to Reset App. Is that what I want? Otherwise, I don’t see how to get back to an S1 environment.Under S2, I am running a Boost, Arc, and two wireless Play 3s. My incompatible components are two Connect Amps and two wireless Play 5s. I still have the old Bridge that was replaced by the Boost. Can I use the Boost to control both S1 and S2 (I think the answer is no)? Can I add the old Bridge back in? What other solution is there to maintain a split system? Add a second Boost?Thanks so much so much for any guidance you can give me!John

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buzz
3 years ago
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mmgrslContributor I
asked in Components and Architectural
Playbar not receiving audio input

I have a Benq HT2050 projector that I am trying to (re) connect to my Sonos Playbar and two Sonos:1s. My set up has worked in the past, but when I recently replaced the lamp in the projector and hooked it back up the Playbar no longer receives audio input. The projector itself has a small built-in speaker which still works (it can’t be turned off), but for the past year or two that has been the case without interfering with the Playbar for playing TV audio.  I use an HDMI Switch, to which the projector is connected (via HDMI out), AppleTV is connected (via HDMI in) and the Playbar is connected (via audio optical). I tried resetting the Playbar and replacing the audio optical cord (which does show the red light) but have had no luck. When I check the “About My System” there is no audio signal being received by the Playbar.  Appreciate any guidance—we miss our sound system. 

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G
3 years ago
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VMCoscoContributor I
asked in Components and Architectural
System working but poor network matrix. Assessment needed

My network seems to be working quite well.  I recently added a new Play One SL and was curious about my Sonos network so I pulled up the network matrix.  My Living Room (LF, RF), Living Room (SW) and Deck are connected via ethernet.  Deck is actually a Connect:AMP that sits near my server cabinet.  None of the other speakers are on WiFi except for the move.  I connect them to ethernet to setup and that is it.I assume the red boxes are bad.  What can I do to improve that? 

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buzz
3 years ago
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SergeantSnugglezContributor I
posted in Components and Architectural
Unable to connect to Sonos in App but system is working

So this is very odd.  I just got a full Sonos Arc system with the sub and rear SL1's.  So I get everything connected in the app and then plug the arc into my TV's ARC port via HDMI and it's working fine.  I watched a little bit of John Wick 3 on Vudu to hear how it sounds with the rears and it's great.  Turned on my PS5, same thing, sounds fantastic, but I can't use my app now.  When I start my app it keeps telling me Unable to login to Sonos now. It was working a little bit after the initial install, but oddly separated my rear SL's into living room 2 instead of my main living room with the arc and sub.  I brought them over from that room to the main living room, then it said my rear left wasn't connected, even though it was and working, so I tried to disconnect and re-configure them.  Let's just say it didn't work and then I was just getting sound out of 1 SL and getting a blinking white light on the other.Fast forward a few hours.  Wife had to go to work, and I had to take kids to g

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3 years ago
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RandmsnContributor I
asked in Components and Architectural
S2 app won't recognize s2 speakers And want's me to launch S1

I have a spit system, numerous connects, boost, play1’s all have been updated to S2. I have an S1 pair of Sonos 5’s. My iOS S2 app locates the S1 5’s and won't launch the S2 app. S1 app launches fine. This is very frustrating. I may have to reset all my S2 components and downgrade them to the S1 app. Anyone else having this challenge? My Mac computers S2 apps are stable and recognize my s2 equipment. The S1 mac app won't recognize my S1 5’s. Arg!

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Ken_Griffiths
3 years ago
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rodlet23Contributor I
posted in Components and Architectural
Cannot get wired setup working, tried everything – can anyone help?

Hi, so I have two Play 1s, one Play 3 and a Connect – had them many years working fine in an apartment, no problems at all. Moved house to a bigger place, and the furthest-placed unit dropped in and out – that’s ok, I needed to get better wifi generally, so I got a mesh system. Sonos stopped working, so I do a bit of research and find out that Sonos doesn’t like mesh networks – ok, fair enough.Next step was to wire the Connect via ethernet to the router (it’s the nearest), then set up the system, it worked for a bit but then stopped working and the system on the app greyed out, says it can’t connect etc. I then read that you should remove the network password in the controller app to make sure the Sonos uses its own Sonosnet and does not try to connect to the the wifi network, ok fine, I did that too and set it up again. I check that the WM is 0 on the connected units like I am told, to make sure it’s all set up right. I think I’ve done it and it works for a bit but then it all stops a

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3 years ago
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DustmanContributor I
posted in Components and Architectural
2 years of constant FAILED to Connect, FAILED to find speakers

Beyond annoyed with Sonos products. Sound quality is fine, but lets be real, the app is fair and the tech is abysmal. Works one day, and the next minute fails to find and have to set up everything yet again.  Please, do yourself a favor, do not buy these products. 

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D
3 years ago
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