Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,200 Topics
  • 23,790 Replies

4200 Topics

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Hans ChuaContributor I
asked in Components and Architectural

Latest update 12.1.2 issue

Just updated to latest version 12.1.2 today. Speakers connection messed up but manage to rectify after few hours. Tried playing songs through Spotify, unable to group other speakers with default speakers. Exit Spotify, tried going in Sonos S2 app to group the speakers, unable to enter the app. Sonos S1 doesn’t give me any issue at all in the past. Anybody has this issue?

1
Annazel S
3 years ago
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saundecpContributor I
asked in Components and Architectural

Can't play Mp3 files on my phone - track 'is no longer available

I just got the speakers a few days ago and they're amazing BUT I can't play mp3 files on my phone or my wife's phone.  We've got a cable modem feeding an Orbi router and an Orbi satellite, and I've got the arc/OneSL 5.1 surround sound in one room and two Fives in other rooms. I've got a Galaxy A50 and my wife has a Galaxy S9+. We both just installed the Sonos app, speakers all updated when we set them up. No other devices in the house are having WiFi or internet issues. Spotify works fine, Pandora works fine, TV works fine. I tried hard to find a solution before coming here, and all I could really find was to restart the router, restart the speakers, and submit a diagnostic report.  Here's the diagnostic report: 60357767. Please let me know if there's anything else I can do to try to get these working.  Edit: Here's another diagnostic after restarting the router and the speaker in one room:1182141057. Still doesn't work.  

7
Rowena B.
3 years ago
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User933635Prominent Collaborator I
asked in Components and Architectural

Annoying pop-up message in app (PC and phone) EVERY TIME

Hello Sonos.You’ve done something that’s now annoying me, a lot.  Every time I open the desktop or phone app (from cold) I get the following:  Every time I click Cancel and subsequently every time the app is opened from cold i get this annoying message. If I wanted the latest version of the app and firmware then I’d have it.  If I were to update then I’d not be able to control my system due to you stopping supporting my hardware and OS, so if I update I would then have more limited functionality that at present, so it’s both annoying and wrong.This annoying pop up has just recently appeared so I presume it’s triggered by my client connecting to your server, which recognises that my software and firmware is not the latest type.  There used to be a discrete message at the top of the app (occasionally) that went away with a single click, only to reappear very infrequently. That was annoying enough.Please stop sending this check. It’s doing nothing to endear me to your system.  As it’s jus

9
Smilja
3 years ago
Francis in SH
Francis in SHContributor II
asked in Components and Architectural

Dropouts (radio and Spotify)

Hello,I have frequent dropouts for the radio (just stops playing, sometimes it reconnects but not all the time, not only TuneIn but also Radioplayer) and Spotify (the playlist would stop and hitting play again, it would start again at the first song played so I would need to listen to the same songs again).I’ve reset my router and wifi several times to no avail for the past 5 days. I have not installed any new devices since then. I currently have 5 Pay:1, 1 Play:3 and 1 Subwoofer linked to the Play:3. I also use Orbi with 2 satellites. I submitted a diagnostic with number 1429751715.Many thanks for looking into it,Best regards,Francis  

3
Rowena B.
3 years ago
3
30000monkeysTrending Lyricist I
asked in Components and Architectural

Spotify is not supported on this device - Alexa not working.

Hello all,I have 3 Sonos One devices and a Sonos Beam and as of three days ago, they have all stopped playing music on Spotify via Alexa. All 3 devices respond with: Spotify is not supported on this device. I can play Spotify via the Spotify App and the Sonos app, just not via Alexa. I can also play Spotify on Echo devices via Alexa. The issue seems to be localized to Spotify + Alexa + Sonos.I’ve done the requisite disabling/enabling of the Spotify skill and checked the Sonos app for updates, but no luck. What else can I do?

17
A
3 years ago
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peter.bartholomeus.euContributor I
asked in Components and Architectural

Windows app no longer working

since this morning our sonos s2 controller is not working any more on pc and Iphone.  What is the problem?

4
C
3 years ago
E
Erik CContributor I
asked in Components and Architectural

Sonos App Constantly Makes me Log in

I am rather frustrated. I have a Sonos One and it worked perfectly for the first 6 months I had it. It hasn’t worked recently and when I try to update it the Sonos App makes me log in again.Try to disconnect from Wifi? Sonos App makes me log in again.Try to disconnect the device from my account? Sonos App makes me log in again.Try to update the device? Sonos App makes me log in again.The device is listed under my account on the app, but not on my Sonos account when accessing through the browser.It literally makes me log-in to do anything and when I try to do something it just makes me log in again. Is there something else I should be doing?

2
J
3 years ago
M
MarkLowryContributor I
posted in Components and Architectural

Frequent disconnecting

I am well peeved, having bought two new Sonos SL speakers for my recently renovated house, I find that, on a frequent basis, when I open up the App the speakers do not connect with either radio or Spotify. I am not a techhead, but I have a good speed wifi (30 GB), I have no issues with the iPad talking to Spotify, so you’ll understand why I am fed up, having spent £360, to have to ersort to using my iPad to listen to Spotify. It kicks in ok after 30 minutes or so, and on some occasions works fine, its the complete inconsistency that is the issue. Offer me a refund right now and I’d bite your hand off!! Mark 

1
C
3 years ago
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WWOZ_TreyContributor I
asked in Components and Architectural

Radio Station suddenly won't play on Tune In

The radio station that I always listen to won’t play on S2 all of a sudden. I can search for it and it looks like it normally  does but the Play button quickly shows the pause icon but it just reverts back to the Play as if I didn’t press it. I’m able to play other music. The same problem occurs no matter what Sonos speaker I’m trying to play it on.I recently updated the system (because it wasn’t working) and it worked for a couple days after the update but it stopped.I’m really sick of Sonos updates and how buggy they ALWAYS are.

1
controlav
3 years ago
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rich_eContributor I
asked in Components and Architectural

Unable to add music to the queue

Hello I have amazon music and napster music services linked to my account. They will both happily play 2 or 3 songs before giving up. I then get a variety of errors:Unable to add music to the queue unable to play “X” - unable to connect to Amazon MusicWe’ve changed all of the wifi set up several times (we’re now on a fixed wifi channel with minimal interference) and so a simple “reboot your router” is not a suitable solution. This is driving me mental and really distracting from our ability to enjoy the sonos speakers.  Does anyone have any suggestions? Thanks in advance:) 

8
R
3 years ago
K
kirill_sProducer I
asked in Components and Architectural

Pandora

Hi. I suddenly see Unable to browse music when going to my stations on controller. What should I do? 10 minutes ago it was fine but then the music stopped playing and I see this. Thanks

7
Paul A
3 years ago
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cliffopeContributor I
asked in Components and Architectural

ZonePlayer ZP90 appears to have died

A few days ago my ZP90 failed to show up in the app. The white status light was no longer showing. There was however some power getting through, because the lights above each of the USB ports were flickering. I tried using a different power lead, plugged into a different power outlet. This made no difference. I tried a factory reset on three separate occasions. Again, nothing. Prior to this, there was nothing to suggest a problem, nor any maltreatment of any kind. I guess it has just quietly died. Just as a last hope, does anyone have any other suggestions, please?

7
Paul A
3 years ago
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capitalheelContributor I
asked in Components and Architectural

Sonos One no power - suggestions?

As it seems several others have posted (see links below), my Sonos One died this week.  It’s approximately 2.5 years old and one of two I own, in addition to a Port. I received the same “resolution” from Sonos Support - here’s a 30% discount on a new (?) one, sorry about your bad speaker…The speaker sat on the shelf plugged into a power surge protector outlet for the duration of its life.  The only thing I did (the day before I noticed the failure) was flip the breaker to that outlet to work on an unrelated wall switch. Therefore, something akin to unplugging and plugging the speaker back in fried it.There's clearly a fundamental issue with a component in these speakers and Sonos isn’t doing much of anything to help.Others: https://en.community.sonos.com/components-228996/sonos-one-no-longer-powers-on-6838698https://en.community.sonos.com/troubleshooting-228999/sonos-one-non-responsive-6831878https://en.community.sonos.com/troubleshooting-228999/sonos-one-dead-cannot-power-up-6849037

5
Annazel S
3 years ago
A
AndyDamContributor I
asked in Components and Architectural

Sonos S2 update causing problems

Purchased new Sonos products throughout the house in 2019. I’ve been using the Sonos S1 app very successfully and without any issues for over a year  App is on all our Apple devices And devices in most rooms.  ever since the Sonos has to update To S2 none of the existing S1 apps work. None of the devices will connect even though everything else is working. All iPhones and iPads have the same issue  get all the way to the point of choosing music. Then when you press play  says “connection lost”   But the connection is fine to my music services up until you hit play  Uninstalled and reinstalled S1 app  same problem  installed the S2 app. Same problem  please help   

5
Mark P
3 years ago
L
lhaegerContributor I
asked in Components and Architectural

2019 MacBook Pro 16" with Catalina: Airplay to ONE SL not working.

Hi everyone,so I got myself a pair of ONE SLs and they are working just fine with a single exception.What works:Control/playback from media library and radio services via my iPhone6s on iOS 13.7 from the Sonos app Streaming audio directly from my iPhone via Airplay from the Sonos app as well as from Apple’s Music app, Youtube etc. Same works just fine from my partner’s iPhone 7 with iOS 14.1 Same works just fine from my old 2013 MacBook Pro 15” running Catalina 10.15.7 and the Sonos app 12.1 (control playback as well as stream from Mac to Sonos directly)So basically everything seems to be fine with the speakers and wifi network.What does not work:On my new 2019 MacBook Pro 16” also running Catalina 10.15.7 the Sonos app 12.1 does not connect to the speakers While I see the Airplay speakers (room name) in audio properties and and can switch to them via settings, menu bar and in the Music app (formerly iTunes), I do not get any sound. It feels as if the speakers were selected, connected

2
L
3 years ago
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RichkanContributor I
asked in Components and Architectural

Cannot connect Playstation or Playbar. no router changes.

Neither device will connect. Sonos cloud issues?

4
R
3 years ago
J
jwamplerpaContributor I
asked in Components and Architectural

Music keeps pausing itself?

We have a customer that uses a Sonos system. The replay button is grayed out and when music gets to the end of a playlist, it just goes on pause. How do we get it to repeat the playlist? Also, do Soundtracks automatically replay themselves when they get to the end? The option to replay is grayed out for them as well? Or, do we have to create a queue and then the replay option will show up?

1
Simon B
3 years ago
B
Barry ParrContributor I
asked in Components and Architectural

Sonos Mac software can't find system.

The Sonos software on my Mac can’t find my system, although the Sonos app can find it.I haven’t changed my router or firewall.System: MacBook Pro running most recent version of Catalina

2
Airgetlam
3 years ago
H
Haze_zoolContributor I
asked in Components and Architectural

sonos playbar sound jumping.

My playbar and x2 play 1 speakers sound keeps jumping. Any thoughts as to why?

3
Simon B
3 years ago
D
Drive StudiosContributor I
asked in Components and Architectural

Sonos Connection (Double Nat).

Hello!  So we have a playbar, and two play 1 speakers at my office. They’ve worked OK in the past but have always been a gamble as to weather or not they will let you connect or not. We recently got our modem replaced by ATT, and it seemed like after that we started having issues connecting to them more frequently.  I purchased a sonos boost to try to improve the connection. I reset all of the speakers, set up the boost and then connected the playbar to the boost and it worked perfectly for a day. Once i came in the next morning, the consoles were no where to be found on the app.  I called SONOS and they told me its a “Double Nat” issue, that our Sonos is on one IP but our other stuff is on another IP? I had ATT come in this morning only to tell me that it is not an ATT issue, that it’s the Sonos that isn’t broadcasting?  I'm getting really frustrated with this and my boss is looking to me like WHY IS THIS NOT FIXED YET!? and I truly have no idea whats going on with them. Asking for so

6
D
3 years ago
P
Pree83Contributor I
asked in Components and Architectural

Playbase wifi no longer functioning.

I already have a pretty good idea of what's wrong from looking through community topics but I'm going to ask anyway.   I have a playbase set up via wifi in a home theater setup with 2 sonos ones + sub.   I had no issues for almost a year.    A few days ago I noticed the sonos one google voice assistant was not functioning.  Looking into the app, it showed 3 errors (? +sub+LS+RS) .  The playbase was missing,  even though it was still functioning (sending sound from my tv)... but surrounds and sub no longer working with the playbase.I rebooted the playbase, no luck.  I factory reset the playbase, no luck. I got the green flashing LED,  but the add product option in the S2 app would not find the playbase no matter what I tried.Finally I ripped my mesh wifi system apart and rigged it up to the playbase via ethernet and voila the playbase was found immediately.  So I removed all the units I have and reconnected everything to the playbase and all was good.  I then change from wired back to w

3
P
3 years ago
G
GaelRoseContributor I
asked in Components and Architectural

'Can't connect to Sonos', and NOTHING HELPS!!

Hi, So we’ve had a Sonos One in our bedroom for some time, and last year decided to get a Beam and two SLs to create a surround sound in our Living Room. Great. Everything was easy peasy to set up, sounds fantastic, no problems whatsoever. Early March things started to suddenly go a bit wrong; products randomly dropping off the app and reappearing, whole rooms disappearing, and we weren’t really sure what’s going on. I assumed it was something to do with wifi connection and needing a dedicated channel to minimize interference or something, and thought the Boost would be the best way to go about solving it. However, plucking £100 out of the air wasn’t easy, and with the beam still plugged in to the tv and working on that front, we put it on the backburner and decided to wait a while before investing. Sonos Boost arrived today. Everything has disappeared off my app now anyway and it says ‘Can’t connect to Sonos’ at the top. Been through the whole troubleshooting article to fix it, no

12
G
3 years ago
S
shane821Contributor I
asked in Components and Architectural

SONOS not found after S2 update.

After my update to S2, the SONOS system is not found. I’ve tried: Rebooting the routerrebooting the deviseresetting the SONOS appNo matter what I try, the SONS can not be found on the network. Is this a common issue with S2? Unless anyone has any other ideas, I’m left with trying to reset the devices to factor default and trying to add them to the application again.  Thoughts?S

1
controlav
3 years ago
M
Mitch_10Contributor I
asked in Components and Architectural

Verizon Remote Control - volume control

I can’t seem to sync the volume control on my Verizon FIOS remote control over to the sound bar. It worked before and now I can’t seem to connect the two. Doesn’t recognize the volume up button When I get into the configuration mode via the Sonos app

1
Rowena B.
3 years ago
U
User224612Contributor I
posted in Components and Architectural

What is going on with Sonos One Support?

My Sonos system stopped recognizing my Sonos Ones that are paired two days ago (everything else is working fine).  I’ve tried everything (I’m a 12 year Sonos owner) and can’t get them to work.  BUT… no support?  no chat?  no email?  no phone?  How do you get help these days?  What is going on?  They are making it impossible.

1
Annazel S
3 years ago

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