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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 28,470 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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5147 Topics
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BHeardContributor I
asked in Components and Architectural
Turntable+ Gen 1 Connect Amp streams better than TT+ Sonos 5??

I just received a Sonos 5. I used to have my turntable running into my gen 1 connect amp. It successfully streamed to all my other Sonos speakers in the house using the Sonos 1 app. Now that I have replaced the connect amp with the Sonos 5 and upgraded the system to the sonos 2 app I’m unable to stream the turntable to the other speakers unless I have the Sonos 5 plugged directly into the router. Any thoughts on this.

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gueridaContributor I
asked in Components and Architectural
Can't use Spotify properly for last 2 months

Hi, approx 2 months ago I started having issues with Spotify connect. I am no longer able to play directly from Spotify app.Most of the time when in Spotify app, I can see all my Sonos speakers as available but when trying to choose either one of them I get:error saying that Spotify is not active on this device and music is still being played on my pc or phone nothing is happening it switches to Sonos speaker and shows that the music is playing but there is no sound coming from actual speaker and at  the same time Sonos app shows that nothing is being played also on Sonos app I am getting errors like: the connection to Spotify was lost.I swear I have tried all suggestions I have found here including shutting down router/sonos speakers/laptops/phones and bringing back in correct order in case there’s wifi noise (all my devices are using 2.4gh), logging in and out, reinstalling, pretty much everything but factory reset for my speakers. Can’t be more frustrated now because nothing helps.

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AlbwitholbContributor I
asked in Components and Architectural
Amp and Playbar won't synch

Both my amp (for built in speakers) and my playbar can be played individually from the s2 app. However they cannot be grouped together. I ran diagnostics and the associated number is 2060087850.

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SamanthaD96Contributor I
posted in Components and Architectural
Why suddenly can my partner not control sonos from his phone but I still can on mine?

Hi,Myself and my partner have a Sonos beam and 2 Sonos 1 speakers setup in our living room, the Sonos account under my partners email. We both have the Sonos app on our phones, both signed in under his account. Everything has been working fine, both of us able to control Sonos either using the voice command or selecting songs through the app on our phones until 24 hours ago when suddenly I tried accessing the account on my phone and the account, system, services & voice options were greyed out. I was also getting the error message “unable to connect to Sonos”. What’s weird is that my partners app was working completely fine with no connection issues.  We have tried unplugging our router, switching off our Sonos products at the plug, even doing a factory reset and yet are still having the same issue. What’s weird is that now we have reset it all up through my phone it’s now working fine but now my partner is having the same issue on his phone ie. the above options greyed out getting

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Ben28Contributor I
asked in Components and Architectural
Problème sonos move en mode blutooth l

Bonjour. Je suis bien connecté en mode bluetooth avec ma sonos move mais le son ne sort pas sur l'enceinte.  Avez-vous une solution svp?

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Emilina33Contributor I
asked in Components and Architectural
Solid white light on Sonos Play:1 but can't set up

Hi everyone, im new to the community :-) I have been given a sonos 1 by a family member....and it doesnt work! hee hee. I thought id ask if it can be fixed before i get rid of it. I have tried to link it up to my wifi through the app (initial setup) but i havent got very far! Ive turned on the power and a white constant light is lit and when i try to search for  my network it just keeps searching and isnt connecting to anything or moving on from the little search ikon. Any help would be greatly appreciated. Im a sonos virgin! Thanks in advance :-)

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JnbiazattiContributor I
asked in Components and Architectural
Play 5 Gen 2

I have a play 5 that sometimes blink a white light once e them dies and sometimes don’t even shows any light when plugged in the power ( it was working fine before)

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Airgetlam
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AdsidekickContributor I
asked in Components and Architectural
Unable to browse Bandcamp in Sonos

I am unable to view any purchased content from my Bandcamp account. I completed the authorisation and Bandcamp appears in Sonos but says 'no selection available' when I select any of the categories. I have submitted a diagnostic report - 1320941429  

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Medic318Contributor I
posted in Components and Architectural
Playbar cutting out on musuc only

When I play music through my surround sound it cuts out. I have isolated it to my play bar. (Television works fine.) I have rebooted, tried it connected to eathernet and on wifi. Problem is consistently the same. I changed router settings as per sonos and it is still doing it. All other sonos speakers are fine. Any ideas?Case 02573886

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saruna5Contributor I
posted in Components and Architectural
Play 5 Gen 2 power supply issues

Hi, I have Sonos Play 5 Gen 2. Speaker does not power on. After closer inspection I found that mosfet (65E6600) is shorted and with it blew R108, R106 D3, R12 components. Could someone share if anyone had experience with this issue? Also could someone be kind enough to provide values for these components?    

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mkr44Contributor I
posted in Components and Architectural
The Connection to SiriusXM was lost (An all-too-common theme)

I’ve used SiriusXM for the past 2 years on my Sonos with no problem. Last week it started intermittently stopping playback. It would start again if I hit play again. Starting last night I got “This channel is no longer available” when choosing it from my favorites”. It was still available and eventually worked after closing the Sonos app and reopening. Today, the same favorite just blinks like it is about to play and then doesn’t. When I go to Sirius XM in the Sonos app and choose a channel, I get “The connection to Sirius XM was lost.” Sirius plays of course through Airplay and from the Sirius XM app and the Web with no problem. - just never through my Sonos speakers - which makes them very expensive bricks. There are many threads on this repeated issue and I tried all the reported fixes. The Sonos site says XM is up and running. I disconnected Sirius XM within the Sonos app. I also tried uninstalling the Sonos and Sirius apps and created a new password in Sirius as previous people ha

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h2ok9buyContributor I
asked in Components and Architectural
Mixed Hardwired and WIFI System

I have a Sonos system with the following components.  The Beam, a Sub and two SL one units.  Starting this past week the system drops connection from the network.  It’s usually only once first thing in the day.  When I look at the Sonos App it says it can’t find the Sonos system.  Sometimes restarting the Beam fixes the issue.  Sometimes not, but if I wait long enough it does reconnect.  The system is currently connected with Wifi.  I was thinking of hardwiring the Beam to the network because there is a drop next to it but I have to keep the sub and SL One units on wifi.  When I hardwire the Beam it does not see the rest of the components.  Is it possible to configure a mixed Wifi and hardwired system or do they all need to connect to the network the same way? What could possibly be causing the system to disconnect from the network?  My Wifi is the Google Nest Mesh with the main router and one Point.  The Point is in the same room as the Sonos system.

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Smilja
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jonmellContributor I
asked in Components and Architectural
Back of Sub Gen 3 creaks

When unboxing my new Sub Gen 3 I noticed the back plate of it creaks under very little pressure. Is this normal / will it affect the sound or should it be returned/exchanged?

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LAPLAUD LUDOVICContributor I
asked in Components and Architectural
Sonos Play:5

Bonjour,Mon enceinte SONOS PLAY 5 GEN 1fait du bruit au bout d’une quinzaine de minutes quand elle est sous tension.J’entends un légér “clac”.Que faut il faire ?Merci pour votre aideLL

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DCooper199Contributor I
posted in Components and Architectural
Sonos system constantly disconnecting

Hello everyone!  Hopefully someone can help me, I have to constantly close and open the app on my iPhone to connect to my system, then once connected I can pick one song and then after that it disconnects again and I can’t pick anymore. It will then connect again after about 3-4 mins. Very very frustrating.  Anyone have any idea’s? 

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Leon1982Contributor II
posted in Components and Architectural
Returning faulty product

I've been instructed to send back my faulty Play 5 gen2 speaker to Sonos.I've been sent two emails though, one with shipping instructions from DHL and one saying use UPS? The DHL email sends me to the Norwegian site?!?I'm from the United Kingdom, can anyone help please.........I miss using my speaker!!!!! 

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CharlieATLAvid Contributor I
asked in Components and Architectural
Disconnect Sonos Bridge?

I have a hybrid S1 & S2 system along with the old Sonos Bridge.  Can I disconnect the bridge and operate all equipment?  1 new Sonos Amp 2 old Sonos Amps, one S1 and one S2 1 Sonos Play 5I access the system via my PC and iOS devices.  I have very good Internet speed, i.e. gigabit service, and fairly good WiFi, AT&T combination router & modem and 1 booster device.  I do have 52 things on my network, cameras, switches, thermostats and so on. Thanks.

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KevindouekContributor I
posted in Components and Architectural
Sifflement Playbar

Bonjour, Je viens de retrancher ma playbar après 2 mois et j entends un sifflement venant du côté gauche.J ai fait un reset, essayé une autre prise mais ça ne change rien.Avez vous une idée du problème?Merci 

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HearndaContributor I
asked in Components and Architectural
All Sonos Speakers Only Connecting for Music Through Connect Amp?

I have to single out the Connect Amp to start playing music and then add/group all the other speakers in order to play music, otherwise I receive an error message “unable to add music to the queue.”  Sonos Support could only see the Connect Amp as connected to Wifi and we have not been able to solve the issue despite lots of troubleshooting.  Anyone else have this issue?  When I single out the two speakers connected through the Connect Amp and select the desired music before grouping the remainder of the speakers, everything works fine.  

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Airgetlam
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Drewzer4455Contributor I
asked in Components and Architectural
Long Spotify Playlist unable to add to Queue

Using S1 iOS app and unable to add long playlist to queue. Cleared pre-existing songs from queue.

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bazfletch333Contributor I
asked in Components and Architectural
Spotify starts playing randomly

Hi I have a problem of late where our main zone connect amp randomly starts playing a completely random spotify song.  Reading some other topics it seems like a rogue control device is the likely culprit, so Im trying to find out which one!It just happened very recently and I sent a diagnostic file through straight away - number 799321881 - the random play will have been the last thing that played .  Can any of the spotify reps who frequent the forums take a look at it for me and shed any light on the issue. Thanks heaps Barry

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danhawkerContributor I
asked in Components and Architectural
Cannot change Alarm music with Tidal

Since the last update to my Play One and S2app, I can no longer adjust the music on any alarms, new or existing.i have a series of Alarms with music defined, that leverages Tidal. I change the music every now and again to reflect what I’m currently listening to.Alarms with existing tracks/albums/playlists chosen from Tidal work as expected.  if I try and create a new alarm, I can’t choose music from tidal. I see the top level categories (Artists, Albums, etc), but can’t browse them, the app selects the category instead.If I try and create an alarm using another service (amazon prime for example) I can browse fine.From within the main music part of the application, I can browse Tidal as usual and can play music directly. There seems to be a bug/regression or similar that has broken the browsing function within the alarm, but only for tidal. I’ve tried deleting and reinstalling the app,,to no avail.  Any ideas? Thanks Dan  

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Shepdog1981Contributor I
asked in Components and Architectural
Sonos One repeats every Amazon Music song once

I know this has been asked and answered about a year ago, but it appears to have cropped up again.  We are listening to Amazon music through the Sonos 1 and it plays then repeats each song once then moves on.  Is anyone else having this issue?  Last time it seemed like something Sonos Engineers needed to resolve.

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NeoAudioContributor I
asked in Components and Architectural
Sonos One SL not working after unplugging

Hi,  I was trying to move my Sonos One SL after setup from my desk to living room , now it doesn’t turn on when I reconnect .I don’t see any light on the top.  I just bought this today from bestbuy. I have tried the hard reboot holding the connect  button , rebooted the router. any help appreciated. thanks 

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Robert_203Contributor I
posted in Components and Architectural
Sonos Playbase Will Not Stay Connected

Hi - I have a Sonos Playbase with 2 X Playbase 1 as surround. The Playbase has dropped connectivity and will not re-connect. When I try to re-connect, the apps states press the “Figure 8” when you hear the chimes, but the chime is literally a nano second, unlike before and nothing happens. There has been no change to my network. When I managed to get it connected briefly earlier, the moment you adjusted the volume the connectivity would drop. Thanks,R  

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