Components and Architectural

Port upgrade always fails. Sonos support has not been able to provide a solution. I can play sonos radio if I don’t upgrade but have limited functionality when not upgrading. So am forced to an upgrade that does not work. The port has a LAN connection to internet. 

I had to switch up my internet connectivity so now my modem and router are located upstairs in a 1500 sf home (2011 construction). Hardware:Boost, 1 Playbar, 2 Play: 1s, all connected on SonosNet.  Samsung TV - 6400 (Model# UN55JU6400FXZA): set to Dolby Digital; connected to the house Wifi. Optical cable (brand new, just replaced the original cable that came with Sonos) from TV to Playbar. When I change TV audio source from optical to TV internal speakers, dropouts stop. When I move the optical cable from TV to cable box, dropouts stop. Also, when I did this, also reseated both ends of the optical cable and gently attempted to wiggle both ends to see if connections or ports were loose and this had no effect, so it seems connections are solid. When I change TV Dolby setting to PCM, dropouts decrease, but still present. When I play music using music services from the app (Pandora or Amazon Prime) or stream directly from third party app (Pandora or Amazon Prime), dropouts stop. When I mov

Sonos One (google assistant active) the alarm comes on about 1230 at night, almost each day if not all days. There are no alarms set in the app as in the kitchen. Can't understand why and how to stop it.The alarm is a sort of chimes sound not radio or playlist.

I have a problem with the alarm setting: I prefer the morning alarm with my radio station on my Sonos in the bedroom and bathroom.  Normally it works normally.  Though, my Sonos is also connected to my TV and every time I watched TV and Apple TV, the following morning, the boxes in the bedroom and bathroom can’t find my radio station and they play Sonos Chime instead as alarm.  Can I fix this?

I have the latest Sonos app, I am subscribed to Amazon Prime, therefore I assume I can play those two million songs that Sonos quote. However, every song I try to play, I get a message, ‘Go Unlimited. Listen to music… sign up here...’I don’t want to pay for an additional subscription. So, kind people, how can I play some music?Thank you for reading.

I have 6 sonos speakers -- Five, two Ones, two Moves and a Beam. WIth the new sonos update, I get error message 30 for one of the two Moves (other one works fine). I have tried everything. very frustrated. what do I do now?

My Sonos connect is flickering red light deliberately and not able to reset/ set up/ connect the network Can anyone please guide me thanks 🙏 

Hello, I’m changing my mail in Sonos profile and have no problem logging in.My problem is that it request to verify that new address but i don’t receive it.I double and tripple checked … the mail is correct. It’s just I don’t recive it while i can receive it on gmail (which i leave).  The new email is looking like xxx@ik.me  I even had to revert the mail back to the old one since i cannot post here if my mail is not validated. Regards,    Pasik

I used to be able to stream tv audio from my playbar connected to my tv on Sonos s1, but with Sonos s2 the audio breaks up on other speakers even though it is fine on the Sonos speakers setup for my tv. 

Hi, I have a Sonos connect, connected to a Technics amplifier receiver vis red/white cable, a turntable connected to the receiver as well, then a playbar, a sub and two ones. I’ve used for many years this configuration perfectly so I turn on the receiver and the turntable, then on the Sonos app s2 I select Audio Component Line-in choosing the speakers and then it used to work perfectly. Recently this has changed, the Audio Component Line-in keeps dropping from the app constantly and recovers it self. The wifi network is 2.4hz. I recently changed the channel to 11 (I used to have channel 6) but is still the same, I’ve also done a factory reset on all the speakers. Pretty frustrating about this, such a bad experience in a well known and expensive audio system. Can someone help with this, any suggestion.

Hello, I’ve searched through and found from past messages I might be having a network issue. I just picked up a used Play:3 to put in my garage and I’m having trouble playing Sirius XM on it. Other services work without any problems. I already listen to Sirius throughout the house all the time, it’s just this new location. If I play on that location and inside the house I haven’t noticed the error occur, again only when playing to the new speaker by itself.Multiple errors as seen in the image.I’m running SonosNet on channel 1, live in a rural setting, nearest neighbor uses channels 6 and 11. Inside the house I’m using channel 11 and have small amount of Zigbee devices sitting between channels 1 and 6 (in the overlap area).I submitted two diagnostics, 1828175339 and 1227779499, at two different error points.I tried removing and reauthorizing Sirius a bit ago, no dice. What am I missing?thanks! 

I recently moved from S1 to S2. None of my playlists from S1 appear in S2. Is there anyway to get them back?Thanks for any help.-Rob 

I’m a new Five owner, which I use mostly with Spotify and Amazon.  I’ve had no problems using Spotify, but when using Amazon the music will occasionally stop mid-track.  When this happens, the Sonos app will report “Unable to connect to Sonos” for a short while.  It appears that the Five is crashing and rebooting.  It’s connected via Ethernet cable, so (fortunately) WiFi issues are off the table, and there’s no other sign of connectivity problems when this happens.Any suggestions for debugging, fixes or workarounds?  thanks!

Hi all,In my office I have four speakers (Sonos One) and a Sonos Play 5 device.I've been trying to play music all day, which works for 5 or so minutes - then I am told 'The song is not encoded properly'. I have tried Spotify and Sonos Radio, both show the same error message.Can someone help me understand the problem here? I have submitted a diagnostic report, 1496181506.Thank you!

Sonos One Google assistant and Youtube music premium Error: Playback paused because this account is being used in another location Sonos one bought in the UK, for at least 30% of songs it just skips the song and shows the above error.  For example while playing Indian Summer by Jai Wolf

I have a Amp connected to ethernet and and Sonos One connected in another room and was able to get them both showing up in app for a period. I had some issues and reset the amp twice but have an issue now where I can see the amp only on my laptop and the One on my other devices. I can’t seem to get them both to appear together and can’t see them on the same device ever. I have one wifi network and they’re all connected to the same network, the sonos both work as expected with the light indicators (solid white).  Any ideas whats going on? I should be able to see the system even if someone else is playing music on them, correct? So it’s not an issue of having someone playing music I would assume.  Thank you! 

Sonos 2 App, music turns off when I click on play icon, but system doesn't allow to completely turn off and HH speakers in ceiling continue to hiss once music is turned off. Need to figure out how to shut down the app completely and hopefully that remedies th problem with the speakers hissing.  Thank you.  

Setup.  samsung TV connected via optical to playbar. playbar connected to wifiplaybar grouped with sonos new amp which runs two ceiling speakers and a non sonos amp to provide pseudo surround sound.  When I play the tv all audio works fine however frequently the audio on the amp cuts out for several seconds and sometimes longer.  I have tried setting up the amp as the rear surround speakers but then I cannot use the non sonos amp   I need to understand why audio from the tv to the playbar (via optical cable) keeps losing connection to the amp  Diagnostics number 1336846924  

Sonos 1 turned off and forced me to use Sonos 2. Sonos 2 is stuck. I Accept terms of use and then it loops me back to View Terms of Use. I cannot accept. The app will not launch so I cannot use Sonos. This is so annoying. Forced me to update to a broken app.

Bonjour, j’ai mon Play 5 de première génération qui perd la connexion en wifi mais fonctionne bien en câble. J’ai déjà échangé le routeur mais toujours le même problème ?? Que puis je faire? Merci d’avance 

Hi there, I’ve just changed routers and cannot find my S1. I have been through the questions on the app (did you change router etc) but it just says “cannot find Sonos system on this account”. I have tried Sonos online chat to reboot the speaker and the router still with no success. is there anything else that I could try or do I need to do a factory reset?Many thanks

Hi,I’ve got a PlayBar with 2 Ikea Symfonisks as surrounds. I was suffering with wireless interference with the Symfonisks so had hard wired them into 2 x power line adapters, however, I feel this is clunky so I bought a Sonos Boost to try and alleviate these issues.  I’ve now got this set up, but one, or both of them keep disconnecting (showing ? in the app).  Im getting OFDM ANI level: 9 for my boost, Living Room (right and left surrounds) and master bedroom. I can’t understand how I can be seeing wireless interference on the boost? Also, the master bedroom one never drops off, just the living room surrounds. I can understand the master bedroom showing wireless interference as it’s around a lot of electronics but the surrounds are not near anything.  I’ve tried different channels with no joy.  Anything else I can try? Ive submitted diagnostics, hopefully someone can help. 1878618542

Hi, Sonos Radio channels won’t play and constantly give error message that the radio service isn’t available for playback. I’ve re-authorised the radio service but this doesn’t resolve the issue. Hope you can help.

HI, I have several speakers + Sonos Boost, and my home wifi consists of 1 router and 3 BT wifi extender discs. If I plug the Boost into the main rooter the speakers furthest away from the Boost drop out too regularly to make this viable. If I plug the Boost into one of the Wifi extender discs then the system works fine for about 3 months but, after this, then the extender with the Boost plugged into it starts to need resetting before Sonos works.  At first, this happens quite infrequently but eventually it starts to happen every few minutes until I move the Boost to another disc. I’ve now run out of dics! I’ve tried both BT’s and Sono’s technical support without success. Can anyone recommend a fix which either would allow me to run the Boost through my main router (with all the speakers working) or stops the Boost resetting the Wifi discs? Many thanks in advance. 

Hey Folks. Wonder if anyone can help.I restarted / turned off my router a few days while I was away, and since I came back and turned it back on, Sonos isn’t found ‘We can’t connect’ to the desktop app. But works perfectly on android on my mobile app.This doesn’t make much sense to me.