Components and Architectural

Hello, I’ve searched through and found from past messages I might be having a network issue. I just picked up a used Play:3 to put in my garage and I’m having trouble playing Sirius XM on it. Other services work without any problems. I already listen to Sirius throughout the house all the time, it’s just this new location. If I play on that location and inside the house I haven’t noticed the error occur, again only when playing to the new speaker by itself.Multiple errors as seen in the image.I’m running SonosNet on channel 1, live in a rural setting, nearest neighbor uses channels 6 and 11. Inside the house I’m using channel 11 and have small amount of Zigbee devices sitting between channels 1 and 6 (in the overlap area).I submitted two diagnostics, 1828175339 and 1227779499, at two different error points.I tried removing and reauthorizing Sirius a bit ago, no dice. What am I missing?thanks! 

I recently moved from S1 to S2. None of my playlists from S1 appear in S2. Is there anyway to get them back?Thanks for any help.-Rob 

I’m a new Five owner, which I use mostly with Spotify and Amazon.  I’ve had no problems using Spotify, but when using Amazon the music will occasionally stop mid-track.  When this happens, the Sonos app will report “Unable to connect to Sonos” for a short while.  It appears that the Five is crashing and rebooting.  It’s connected via Ethernet cable, so (fortunately) WiFi issues are off the table, and there’s no other sign of connectivity problems when this happens.Any suggestions for debugging, fixes or workarounds?  thanks!

Hi all,In my office I have four speakers (Sonos One) and a Sonos Play 5 device.I've been trying to play music all day, which works for 5 or so minutes - then I am told 'The song is not encoded properly'. I have tried Spotify and Sonos Radio, both show the same error message.Can someone help me understand the problem here? I have submitted a diagnostic report, 1496181506.Thank you!

Sonos One Google assistant and Youtube music premium Error: Playback paused because this account is being used in another location Sonos one bought in the UK, for at least 30% of songs it just skips the song and shows the above error.  For example while playing Indian Summer by Jai Wolf

I have a Amp connected to ethernet and and Sonos One connected in another room and was able to get them both showing up in app for a period. I had some issues and reset the amp twice but have an issue now where I can see the amp only on my laptop and the One on my other devices. I can’t seem to get them both to appear together and can’t see them on the same device ever. I have one wifi network and they’re all connected to the same network, the sonos both work as expected with the light indicators (solid white).  Any ideas whats going on? I should be able to see the system even if someone else is playing music on them, correct? So it’s not an issue of having someone playing music I would assume.  Thank you! 

Sonos 2 App, music turns off when I click on play icon, but system doesn't allow to completely turn off and HH speakers in ceiling continue to hiss once music is turned off. Need to figure out how to shut down the app completely and hopefully that remedies th problem with the speakers hissing.  Thank you.  

Setup.  samsung TV connected via optical to playbar. playbar connected to wifiplaybar grouped with sonos new amp which runs two ceiling speakers and a non sonos amp to provide pseudo surround sound.  When I play the tv all audio works fine however frequently the audio on the amp cuts out for several seconds and sometimes longer.  I have tried setting up the amp as the rear surround speakers but then I cannot use the non sonos amp   I need to understand why audio from the tv to the playbar (via optical cable) keeps losing connection to the amp  Diagnostics number 1336846924  

Sonos 1 turned off and forced me to use Sonos 2. Sonos 2 is stuck. I Accept terms of use and then it loops me back to View Terms of Use. I cannot accept. The app will not launch so I cannot use Sonos. This is so annoying. Forced me to update to a broken app.

Bonjour, j’ai mon Play 5 de première génération qui perd la connexion en wifi mais fonctionne bien en câble. J’ai déjà échangé le routeur mais toujours le même problème ?? Que puis je faire? Merci d’avance 

Hi there, I’ve just changed routers and cannot find my S1. I have been through the questions on the app (did you change router etc) but it just says “cannot find Sonos system on this account”. I have tried Sonos online chat to reboot the speaker and the router still with no success. is there anything else that I could try or do I need to do a factory reset?Many thanks

Hi,I’ve got a PlayBar with 2 Ikea Symfonisks as surrounds. I was suffering with wireless interference with the Symfonisks so had hard wired them into 2 x power line adapters, however, I feel this is clunky so I bought a Sonos Boost to try and alleviate these issues.  I’ve now got this set up, but one, or both of them keep disconnecting (showing ? in the app).  Im getting OFDM ANI level: 9 for my boost, Living Room (right and left surrounds) and master bedroom. I can’t understand how I can be seeing wireless interference on the boost? Also, the master bedroom one never drops off, just the living room surrounds. I can understand the master bedroom showing wireless interference as it’s around a lot of electronics but the surrounds are not near anything.  I’ve tried different channels with no joy.  Anything else I can try? Ive submitted diagnostics, hopefully someone can help. 1878618542

Hi, Sonos Radio channels won’t play and constantly give error message that the radio service isn’t available for playback. I’ve re-authorised the radio service but this doesn’t resolve the issue. Hope you can help.

HI, I have several speakers + Sonos Boost, and my home wifi consists of 1 router and 3 BT wifi extender discs. If I plug the Boost into the main rooter the speakers furthest away from the Boost drop out too regularly to make this viable. If I plug the Boost into one of the Wifi extender discs then the system works fine for about 3 months but, after this, then the extender with the Boost plugged into it starts to need resetting before Sonos works.  At first, this happens quite infrequently but eventually it starts to happen every few minutes until I move the Boost to another disc. I’ve now run out of dics! I’ve tried both BT’s and Sono’s technical support without success. Can anyone recommend a fix which either would allow me to run the Boost through my main router (with all the speakers working) or stops the Boost resetting the Wifi discs? Many thanks in advance. 

Hey Folks. Wonder if anyone can help.I restarted / turned off my router a few days while I was away, and since I came back and turned it back on, Sonos isn’t found ‘We can’t connect’ to the desktop app. But works perfectly on android on my mobile app.This doesn’t make much sense to me.

Unable to contact to my Sonos play-5 system 

Hi, The past week I spent 2 hour with great customer care of Sonos to reconfigure my system on the new mesh network with eero system. Eero does not allow to split between 2.4 and 5 gHz. After 1 day the configuration seems lost and i cannot see the devices in the app while I'm connected to eero. Instead I can see them if I switch back to the old wifi network. Pls halo to fix!

I have a Sonosconnect wired to an amp and speakers, but the volume is very low, even when set to max on both the amp and Sonos amp. The amp / speakers work fine with other source inputs (eg TV).

good evening, I have a sonos zp 120 and when I turn the volume to maximum or close to maximum, the yellow LED stops and lights up, and then I have to press the mute button to restart, I mention that I have 8 ohm speakers. is it broken or can something be done? thanks

Yes, I have read all of these forums. Yes, I am tired of trying to fix this.  I have changed the channel on my wifi and sonosNet.  I have unplugged everything and reset everything a millions times over with different channels, different router settings, device settings and everything. NOTHING seems to be fixing this error for me. I am considering taking these back and just getting a refund.   They worked great for a week and suddenly just stopped working without any apparent reason.  This is a defect. Is there any last thing I can do before I take these back?  I am not looking forward to getting in-store credit for these.  Note: House full of new Gen 3 Sonos equipment.

Hi Last weekend I followed the recommended steps to separate my system with the S1 app controlling my older components and the S2 app controlling the new ones. It worked really well for a couple of days until the S1 controller stopped finding my older components and only finding the new ones and saying “connect to Sonos” and asking me to update to S2. Its very frustrating.I have reset the S1 App and reconnected all the components again having done a factory reset on all of them several times now but the same thing happens. One of my components, the Connect, is also connected via an Ethernet. There seems to be no issue with the internet service as the S2 app and new components work fine.any ideas on what else I can try? 

I experience constant fall out every 1 minute for 3-7 seconds on all streamed channels in Sonos library, EXCEPT national channel DR and it’s local stations. Anybody can help?

I have had a 5.1 sonos play at system setup for over 2 years in the same room with the same tv. I have had it setup vertical with the sonos logo facing straight out and been unsung it with no issues. I woke up yesterday and went to adjust the volume while sitting on my couch and it stopped working. My couch is about 10-12 ft away my TV / Sonos setup. i figured it was the remote and switched out batteries, i went back and tried again and still no volume control with the xfinity remote. I got closer (probably about 3ft from TV / Sonos) and the volume started working again. I figured this was a remote issue so i went to my local Comcast store and switched out the remote for a new one. I came home and sat on the couch and tried again and still not working. I git up close again (3ft) and it started working. I called customer support and they had me unplug the system and re-pair the remote and still the same issue. I also noticed that after i unplugged the system and replied it in now the wh

past 2 days, 6am yesterday and 7:30am today, my sonos patio speaker starts playing at random.  All my apps are closed, there are not alarms set to the system. This has happened randomly in the past, can’t figure out how to fix it. Please help

Sonos will play music from my Synology NAS upnp - so works with upnpSonos will not play music stored on my Innuos Zen Mini MK3 upnp. Essentially a NAS also upnp. Naim QB and Naim NAC-N-272 will both play music from Zen Mini upnp.Even my Samsung TV plays music from the Zen. All on same network.Sonos sees the Zen library. Will let me scroll through the library but there’s no play option when you click on a track.  Sonos, can you ask Innous to borrow some of their products and address whatever your integration  issues are. It’s you or Innuos and I will keep the Zen.