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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,792 Topics
  • 26,764 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4792 Topics
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J'en ai marreContributor I
asked in Components and Architectural
Fed up of sonos loosing the wifi signal

Sonos is so unrealiable. I am just fed up. Many times I hear music and suddenly it stops. I have 5 sonos loudspeakers at home (sonos one) . The wifi network is excellent. Sonos is just lousy. 

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Ken_Griffiths
3 years ago
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Biginthe50sContributor I
asked in Components and Architectural
Audible - song not encoded correctly

Hi, when I try and listen to an audiobook using audible, I got a ‘… song not encoded correctly’ error. This was working until quite recently. any idea on how to resolve?

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D
3 years ago
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trentsteel69Contributor I
asked in Components and Architectural
TV sound cutting out on Playbar

Every now and again the sound cuts out on my living room setup. It’s the Playbar that’s cutting out. Its only for a second but it’s happening every 30/40 seconds which is getting annoying! Any help? 

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T
3 years ago
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Russell1994Contributor I
asked in Components and Architectural
Clicked upgrade on my Connect:AMP icon

In my account I have mistakenly clicked on my Connect Gen 2 Amp for upgrade which I clearly do not want to do! How do I cancel the upgrade before i lose my amp clicked about 4 days ago regards Russ

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Airgetlam
3 years ago
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AC04Contributor I
asked in Components and Architectural
ERROR MESSAGE "UNABLE TO BROWSE MUSIC" FOR ONE SPECIFIC AMAZON PLAYLIST

I think I have a pretty unique issue.  I am getting the error "Unable to browse music" when trying to play a playlist I created with mostly music I own in Amazon Music.  What's even stranger is the playlist plays fine directly from the  Amazon Music app.  I only have the issue when I try to play it via Sonos. I signed out of Amazon.  I refreshed my library.  I removed Amazon and readers the service and nothing works.  I really hate to rebuild this playlist.  All my other playlists work fine.  I submitted diagnostics  too, # 690578130 Appreciate any insight and help.  Thanks!

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D
3 years ago
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Dogg11Trending Lyricist I
posted in Components and Architectural
Can't connect to Sonos

I’ve tried everything to connect. No success. Had system for years, never an issue.

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controlav
3 years ago
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WijaysContributor I
asked in Components and Architectural
Random bing bong sound

Hi, This morning my Sonos One speaker has started randomly making a “bing bong” sound for no reason.  I made a diagnostic right after the last one as I read in a support thread that it might help: 862562709 I don’t recognise the sound at all, but I have only had my Sonos for a week now!

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W
3 years ago
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Perra pContributor I
posted in Components and Architectural
Amp disappears in Sonos app

Sporadic dropout of AMP from my tiny network of 2 sonos devices. No changes in location or any other disturbances. I see in my router that the amp suddenly sometimes switches to the other of my 2.4g/5g network but not sure that matches with the dropouts timing wise.have rebooted, reset, disabled/enabled wifi etc. Not sur what to do anymore, the sonos one works flawlessly all the time. Anyone has any ideas?

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UKMedia
3 years ago
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australianaContributor I
asked in Components and Architectural
Move volume controls not working

I can't change the volume using either my mobile device or the touch controls. If I hold my finger on the down volume button it goes down for a second but then surges up again.Any advice appreciated.

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A
3 years ago
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bobo1Contributor II
asked in Components and Architectural
Problems adding S2 while keeping S1

I have half a dozen S1-only Sonos devices. I just bought 2 Fives. I understand those are S2 only and I’m prepared to have a split system running both S1 and S2.I ran into a problem trying to follow Sonos’ directions for adding S2 devices to an S1 system.  They say to first remove S1 devices through the System Tools section of the S1 app.  My problem is, there is no “remove device” button offered to me in that section. I’ve read past threads where some other users had this issue but it fixed itself when they updated their system.  But my Sonos is already up to date, plus I’ve tried rebooting my router, etc.  “Remove device” is not being offered to me.I’m wondering whether I would create problems if I went the other direction, and set up my S2 Fives as though I was setting up an entirely new Sonos system for the first time, and leave my Sonos 1 system as is.  Could that work?Any advice you can offer would be much appreciated!

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ratty
3 years ago
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aksledneckContributor I
posted in Components and Architectural
Issues

I just bought a Sonos 2 Pack at Costco and Not pleased at all. Im ready to return it. I discovered that both power cords do not make good contact with either speakers, and moving them they lose power. I have to position them correctly on a counter for them to get power . Also, it was kind of strange that the power cord does NOT go in deep enough for the cord to go through the ‘Channel’ at the bottom of either speaker. And, it won’t sit flat because the power cord does not go in far enough for the feet of the speaker on all four corners to sit flat. Trying to set up the first speaker, and having issues, I tried the power cord from the second speaker with the same result. Im really disappointed. I shouldn’t have to move it around trying to make contact with the power cord to get it to work.

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V
3 years ago
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AndrewnoobAvid Contributor I
asked in Components and Architectural
Sonos Play 5 Gen 2 disconnected and will not reconnect

I’ve got two play 5s in stereo and they have been working flawlessly for a month.   Now the right speaker disconnected and I cannot get it to reconnect whatever I do.   I’ve tried factory resetting, connecting to the router, everything.   The app gets as far as seeing there is a new speaker, when I press the button on the back, I hear the chime but then it says ‘error not connected’.   Every time.   Diagnostic 1423631518

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Rowena B.
3 years ago
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Roger WAvid Contributor I
asked in Components and Architectural
Multiple drop outs

Wrote this earlier, but I lost it. Another try.. :-/Diagnostic: 1852252668I have a fibre connection to my house. Speed check (OOKLA) gives me a Ping time of 32 ms, 235 Mbits in and 100 Mbits out. My system contains of six speakers, a BOOST and a Playbar.The six speakers (2 each of Play:1, Play:3 and Symfonisk) are grouped into a group.The system runs on ch 1 SONOS net and the rest of my WiFi is on Ch 11. The speakers have been working steady as a rock for at least six months (when i moved from WiFi to SONOS-net) and I haven’t changed anything in the infrastructure at home.This morning I started to get severe drop outs. As I’m writing this I’m only having music in my left Play:3 - group speaker. five sconds ago all speakers were playing. Now all speakers went silent.The sound image is constantly moving and I can’t find out what’s hapening. Hoping for some help here.The whole system (excep for the playbar) have been rebooted two times. Beginning with the BOOST and then moving out.The log

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buzz
3 years ago
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LioubaContributor I
posted in Components and Architectural
help

Je voudrais acheter des supports pour enceintes Sonos  ... il me manque un code promo ... qui peut m aider ??? Merciiiiii

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Airgetlam
3 years ago
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simonthackerayTrending Lyricist I
asked in Components and Architectural
S2 app suddenly can't connect to Sonos

Hi There,I have a pretty large Sonos network with about 10-12 speakers running from it, and using a Boost. All was well until recently. The boost is connected directly the a Sky Q router (I’m in the UK) and the settings have been unchanged for about 3 years. Used to run Sonos either from my iPhoneX, an iPad Pro, MacBook or iMac, all wirelessly. The boost is connected via ethernet and is the only unit to be connected directly. The Wifi is a 2.4GHZ/5GHZ network running on a Sky Q Mesh so only has one network name. I updated to S2 about 2 months ago when I added 2 further speakers. No problems at all until recently. Mid way through a playlist that was started from the iPhone the system just lost connectivity. All the speakers continued playing, but the phone control no longer worked.  Now I have no control from the iPhone, the iPad Pro, or the MacBook, but strangely the iMac still happily controls all the units as it should. I can check the system data using the app on the iMac, but to al

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ratty
3 years ago
I
IcyKettle
posted in Components and Architectural
Sonos shutting down Harmony activity when PlayBar becomes group coordinator

tl;dr: I’ve discovered that anytime my Playbar becomes the coordinator of any group (even a group of one), it tells Harmony to shut down.This isn’t entirely new behavior, it’s been discussed here before: But that thread is nearly a year old, the circumstances are different, and the apparent solution doesn’t apply to me, anyway.My Sonos setup includes a Playbar paired with two Play:1s, another standalone Play:1, two Symfonisks, and an AMP.The Playbar (+ surrounds) is connected via optical to a TCL Roku TV and both are being controlled by a Harmony Hub. This setup has been working flawlessly for over 2 years. Even longer when you disregard the surrounds, which I only added to the PlayBar later. Now suddenly, for the past couple of weeks, I’m experiencing the issue linked above, more or less.If I start the TV activity while the Playbar + surrounds are grouped with my kitchen Symf for playing music, as soon as the Playbar detects audio from the TCL, the Harmony switches off the TV activity

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I
3 years ago
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MinervaContributor I
asked in Components and Architectural
Connect Multiple Rooms to SONOS 1

I have Sonus 1.  I also have a RUSSOUND system.  All connections look intact.  This system used to work in 4 rooms until I upgraded to a MACBOOK PRO.  The Music library on SONOS is connected.  Clicking on “Rooms” on SONOS does not work.  How do I connect to the other three rooms the work through RUSSOUND?

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M
3 years ago
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Rics90Contributor I
asked in Components and Architectural
Problem Sonos S2 --> iOS 14.1

Hello hello . After searching and reading a lot and contacting the Sonos support (useless unfortunately), I would like to share here my problem hoping to find a solution.I’ve a Beam and a couple of SYMFONISK for the surround. The system works fine, I can connect and control with my Android phone, my Mac and ever send content with Airplay 2 from my iPad Pro 12.9 2nd gen. The problem is the Sonos S2 on the iPad that cannot see the system. I’ve done all the tips suggested by support with no luck. I’ve all the products with the latest SW update, including iOS 14.1 on the iPad, which I think is the problem. I give all the permission, obviously, included the beautiful Local Network. BUT, every time that I open the app and try to Join an existing system, it gives me a pop up saying that I’ve to grant access to the local network to the app. I press ok, the permission is active and after a couple of seconds of searching, it says that is Impossible to find any Sonos product on the network. Anot

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Rowena B.
3 years ago
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lev8990Contributor I
asked in Components and Architectural
S1 Error Code 30

About two weeks ago, my sonos S1 stopped working. On multiple devices (android, iOS, mac) the app says that the speakers need an update. However, when we try and update them, it gives “error code 30”. I have spoken with tech support and they had me try various unplugging and resetting. I am unable to directly connect the speakers via an ethernet cable due to where they are located. Is there anything else I can try to get these speakers updated and working again?

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Annazel S
3 years ago
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dhaugenContributor I
asked in Components and Architectural
sonos amp losing wifi connectivity

Hi  - I have three sonos amps running several sets of in-wall speakers (no sonos speakers).Have the amps running on my whole home wifi network but i have several ‘dead spots’ in the house where i can’t reach sonos from my iPhone. Can can i do?  thanks 

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Paul A
3 years ago
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Carroll379Contributor I
posted in Components and Architectural
Can't sync Amazon unlimited

Cannot get Amazon to play I punch in my code email and password I get the text message I approve and then it goes back to the Sonos page where it wants me to start all over putting in my password again

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Airgetlam
3 years ago
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Willing765Contributor I
asked in Components and Architectural
Soundbar starts sporadic

Hi.My soundbar sometimes start a radiostation randomly in the morning on different times and different volumes. I can't turn it of I my app, have to go to the soundbar and turn it off by the button on the soundbar..Anyone experience this problem?Best regards!

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W
3 years ago
Solsland9999
Solsland9999Contributor I
asked in Components and Architectural
Sonos Wifi Connection issues

Hi, new to the forum, hope that someone can help me with a problem I have with a Move speaker.I have had the Move speaker for around a week.  After initially setting it up, it worked perfectly, until it was left for an hour or so and went into hibernation.  From then on, the speaker will not connect to the app via wifi unless I carry out a factory reset.  Bluetooth works all the time without any problems.I have now had to factory reset the Move on numerous occasions to be able to connect to it via wifi.I am connecting from an iphone x to an Asus 90IG01Z0-BU2000 Wireless Gigabit Router.  both the Move and the iphone are definitely on the same wifi connection and I have several other devices running from the wifi that never have any issues.  The Move has been updated to the latest firmware and the app gets stuck at the “Searching for nearby products, make sure they’re powered on” stage.  There are no other routers running in the house, no mesh or boosters and the speaker is sat 5 feet fr

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Solsland9999
3 years ago
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Mel L.Contributor I
asked in Components and Architectural
How do I submit video proof of Playbar problem

After a 4 month renovation, we plugged in our Playbar again. It immediately produced a very annoying high pitched sound. A complete reset to factory settings including reinstalling the sonos app did not help.Yesterday I contacted sonos support in The Netherlands via live chat. They sent me an email with ticket number, requesting a video with clearly audible high pitched sound. From the email, it was not clear how and where to submit the video and the email address it was sent from appears to be no longer in use. The high pitched sound from the Playbar is a known problem, but it looks like sonos is not interested in supporting older speakers. Very disappointing and unsustainable. 

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Simon B
3 years ago
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SW1Contributor I
asked in Components and Architectural
Amazon Prime Music Cannot Play on Sonos App - Not encoded correctly, Amazon connection lost

I saw that this problem happened in the past (Nov) and has been resolved. However, I have tried to have SONOS play amazon music for 3 days now and could not get it to work. Music will play for a couple of seconds then stops with an error message-- “not coded correctly” or “cannot add to list”, or “amazon connection is lost”. I tried several things including re-authorize account and it did not work, May play a song or two then the same error mesg popped. In the meantime, play music on amazon app. seems working. checked and there is no service outage on amazon.  Submitted a diagnostic request #  3847523

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Airgetlam
3 years ago
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