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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,954 Topics
  • 27,581 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4954 Topics
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Romad_20Contributor I
asked in Components and Architectural
My Play 1 stereo pairs out of sync tried resetting. What to do?

I have a pair of play 1s that go out of sync after a day or of resetting and repairing. I'm running a Google wifi mesh network. Everything else seems to be fine and my surround setups haven't had the issue

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3 years ago
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David J. AyersmanContributor I
asked in Components and Architectural
Controlling Sonos while connected by VPN?

I love using Sonos to control my home audio environment (I have five devices throughout the house), but now I must frequently connect to my work network by VPN (because I’m working primarily from home due to the pandemic). After I connect to my work network using CIsco AnyConnect VPN client, I’m no longer to access my Sonos system on my home network.  Instead, the Sonos application displays a message that says “You’re on a different wireless network than Sonos...”.  I’d like to control my home Sonos network while connected to my VPN work network. One option in the Cisco client is to “Allow local LAN access when using VPN - if configured”. That seems like it would allow me to do both at the same time, but I’ve selected it and it doesn’t work.  Please help?

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3 years ago
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Diane21Contributor I
posted in Components and Architectural
Spotify cannot connect to Sonos

We have had our Sonos and Spotify Premium for four years, everything was working well. For the last two weeks whenever we try to play music from Spotify through our Sonos we keep getting an error message ‘cannot connect to Sonos. We have uninstalled then reinstalled the apps, updated everything, reset the wifi. But still not connecting. Sonos will only play our radio stations. Any tips or other things to try would be a big help. Thanks

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Simon B
3 years ago
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claimed4allContributor I
asked in Components and Architectural
Beam, Apple TV, Samsung audio sync issues

I just installed a Sonos beam in my living room, a pair of Symfonisk linked to the rear. TV is a Samsung NU6900 (late 2018 model) and I am utilizing the ARC port via the HDMI cable included in the Beam box. ALL content is watched through an Apple TV 4K. If I leave everything At the defaults, I get no audio delay/lip sync issue. Watching the latest movie on Apple TV+ or Netflix, the Sonos app in the about section shows a PCM 2.0 audio input. I forced my Apple TV to output Dolby 5.1, then the audio menu in my TV showed a Dolby Output (versus the typical PCM) and then the Sonos app would show a Dolby input. But I would get an uncorrectable lip sync issue.  I tried to fix on the Sonos app, and the tv, no luck. I have had the Apple TV run a HDMI cable check, that’s good. I have match frame rate off. And I still have a unfixable sync issue. Should I just leave it all on the defaults and get a working PCM 2.0 stream?  Am I just wasting the system since I also have rear channels?Is there somet

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Airgetlam
3 years ago
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Dee NormanContributor I
posted in Components and Architectural
I need help connecting my SL sonos speakers to my arc and sub?

For some reason I cannot connect all my sonos sl speakers with the arc and sub to create the home theater set up I desire.  The sonos sl speakers are like their own two entities they won’t even pair with each other.  I tried rebooting, unplugging, uninstalling the app, reinstalling the app, I have clicked on the play button when the chime sound comes on and still the sonos sl speakers will to sync and integrate with arc and sub.  I need help I don’t know what to do?  I am new the his sonos ecosystem but this is major deal brearker and if I am not able to do this I think I am going have to return this and return back to Bose.  This is just too complicated.  I need some help before to resolve this.  

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J
3 years ago
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Kelly’s problemsContributor I
posted in Components and Architectural
Can't add SUB to room with Sonos 5

Hi I can’t add my sub to the room with my Sonos 5. Everything is brand new 

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3 years ago
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MarklebContributor I
posted in Components and Architectural
AirPlay 2 dropouts

entirely wired Sonos system except I added a new One SL in order to use airplay 2 from an Ethernet connected iMac. the airplay speaker drops frequently, despite being near hotspot. channel 1/6/11 all same. diagnostics 632444701

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Simon B
3 years ago
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CliffordNikkiContributor I
asked in Components and Architectural
Volume decreases automatically

Hi my Sonos in only one room decreases it’s volume. Especially so when I group the room in with others. Please advise. 

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Airgetlam
3 years ago
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CaterinahetzContributor I
asked in Components and Architectural
Product not found during set up

After about a year not using my sonos 1 y tried to set it up and I can’t find it, tried all the instructions on the page, green light flashing  rebooted the product, relocated the product, put the internet cable, used a different mobile device, etc and still can’t find it. Can you let me know what the problem might be? 

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Rowena B.
3 years ago
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PanouContributor I
posted in Components and Architectural
Perte de connexion

BonjourJe possède 4 équipements SONOS :1 BEAM + 2 ONE pour le surround 1 ONE en standaloneDepuis quelques mois, il arrive régulièrement que l’un ou l’autre des équipement ne soit plus visible dans l’application S2 : le matin le réveil au lieu de sonner en musique lance le buzzer, lorsque le suis dans une pièce il arrive que l’autre ne soit plus visible.Résolution :dans le meilleurs des cas, il suffit de rebooter l’enceinte soit de rebooter l’ensemble des enceinte voire rebooter également le routeurLe point 3 est très dérangeant notamment en télétravail ou tout le reste doit resté connecté. On en arrive a ne plus écouter de musique !Dommage pour un tel systèmeCdlt

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Airgetlam
3 years ago
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bobo1Contributor II
asked in Components and Architectural
Flexson vertical stands for Five block line-in port

Just tried hooking something up to the line-in port on one of my Fives on a Flexson vertical stand, only to find that the line-in port is essentially blocked by the Flexson arms that hold the Five in vertical position. In order to fit the plug in, I’ve gotta angle the speaker down in the stand, and it’s much less secure that way (and angled poorly). Anyone else have this problem?  Any good solutions?

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B
3 years ago
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sneakkingContributor I
posted in Components and Architectural
Stability Tips from a WiFi Engineer

Hello everyone, I’ve been an WiFi (IT) Engineer professionally for 10+ years and wanted to share some thoughts and tips that I hope can help some of you out there struggling with the stability of Sonos and their App.Sorry this is a long post, you can skip down to the ***TIPS**** section if you would like.In our industry we roll our eyes every time a customer wants to widely support IOT devices, or Internet-of-Things device, such as a Sonos, AppleTV, Roku, Smart TV’s, Gaming Consoles, you name it, in a enterprise environment. These Sonos are no different of an animal and for the price you pay, the software is exceptionally poor at best.  I am guessing Sonos speakers are QA tested in severely isolated wireless environments and not enough in the real world, where there are countless interference sources, hundreds if not thousands consumer grade different wireless routers. Unfortunately for us customers, we all live in the real world and not perfectly isolated wireless environments.To give

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K
3 years ago
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Helmi_SContributor III
asked in Components and Architectural
Can I connect my Sonos play 5 Gen 2 to my Mac mini using RCA audio cable?

Hi guys, I have 2 Sonos play 5s and I would like to use these as the sound output of my Mac mini (2020). I connected one of these to my Mac mini using an RCA cable, but I cannot get the sound out of them. Is there any missing step that I did not perform or, these 2 are not meant to be connected using the cable? TIA.  

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3 years ago
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paulhadcockContributor I
asked in Components and Architectural
Move always missing

I have had a Sonos system for years, I’ve got rooms with stereo pairs and a surround sound set up…..everything is Sonos I absolutely love it…..well I did until I got a Move at Christmas, it’s constantly going missing or offline, constantly dropping out and it’s so frustrating and causing issues with the set up.  I have a wired set up and can’t understand or get to the bottom of why.  Any advice would be appreciated    Paul

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3 years ago
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Phil AContributor I
posted in Components and Architectural
Disappearing playlists

I have a simple set up - a Sonos “Connect” cabled to a NAS drive with my music and cabled to a Devolo powerline adapter which connects to my router.  The adapter also provides WiFi to my music room.  I use an ipad as a controller (or an android phone as a last resort).Since I updated my Sonos controller software late December/early Jan 2021, my sonos playlists have disappeared.  They are visible on my android phone but not on my ipad.  I can go through a convoluted process that seems to recover them but it really is a pain and quite frankly, those that I demo the system to find it laughable.I have been in contact with Sonos Support trying to either get this fixed or registered as a problem but no joy.  To be fair they have been responsive but have concluded by saying that it could be the Devolo powerline Wi-Fi adapters I use to connect my music room to the internet.  Short of a 30m ethernet cable dangled out of an attic window, I have no other practical way to connect the system to the

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3 years ago
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DengiuskeContributor I
posted in Components and Architectural
Sub connection issue

I just received my new Sub (Gen3). I follow the complete procedure to connect it but at the last step the sub does not connect to the network. I receive the message to check if the network nama and password are correct.I retype the password, but the system still fails to connect.My ARC and 2 One satellites are working perfectly and i connected them in few seconds. Why is the Sub not working ?thanks for your help !

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Ken_Griffiths
3 years ago
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climber108Contributor I
asked in Components and Architectural
Sonos One Gen 1 won't connect

Since the latest app update, my sonos one wont connect. Have done a factory reset and have it connected to the route. I had a mare getting my Play 1’s connected back to my Beam, all was working fine….grrr well done sonos. Any ideas on the One?

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Ken_Griffiths
3 years ago
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E_JessupContributor I
asked in Components and Architectural
I have a Play 5 and two Sonos 1's and I've moved them and now nothing works. I've tried resetting the app on my phone to reconnect but it doesn't recognize any of the components. Help!

I have a play 5 and two Sonos 1s and I moved them in the house.  The app then wouldn’t work and I’ve tried to reconnect them, reset the app and now the app doesn’t recognize anything.  Help? 

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Rowena B.
3 years ago
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WdcaseyContributor I
asked in Components and Architectural
PLAY 5 LINE IN FOR HOME THEATER VOLUME IS VERY LOW

I am using my play 5 to plug in a home projector to line in. The volume is really low on the sonos system. Any suggestions? 

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Airgetlam
3 years ago
johnshansen
johnshansenAvid Contributor III
asked in Components and Architectural
Beam rensming itself

for about a year in different softwareversions (now  13.1) my Beam rename itself back to previous name…

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controlav
3 years ago
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Sandles-StvContributor I
asked in Components and Architectural
Trueplay setup freezing

The app keeps freezing at the end of the first test after the two circles merge into one large green circle.   Nothing then happens and it just stalls. I’ve tried turning off all other apps and restarting the speakers (play at and sub) but nothing seems to help get past this block.  I’ve just setup a beam in another room so the app has worked previously, so not sure what it can be. Any help gratefully appreciated.  im using an iPhone 11 with latest updates.  many thanks 

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Mark P
3 years ago
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Yomgui75Contributor I
posted in Components and Architectural
Sonos disconnects when not in use and not reachable anymore

Hi,I have a Sonos Play 5 (Gen2), see below the information from controller (most recent S2 version) Associated Product: *local IP address*---------------------------------Play:5: SalonSerial Number: XX-XX-XX-XX-XXSonos OS: S2Version: 12.2.2 (build 61183220)Hardware Version: 1.13.1.9-2.2Series ID: C201IP Address: *local IP address*WM: 0 So, the speaker is connected through cable to the router (it’s internet box acting as router, from french operator Free). When in use, no problem: able to stream music from local library or from on-line music services, app is able to connect to the Sonos.Then, when not in use, after a while, the Sonos seems to get disconnected and disappears. It is not any more reachable from the controller, nor streaming services nor apps.The solution is to force renewal of IP address by unplugging and plugging the ethernet cable or switching off / on the Sonos speaker. So, not very convenient…I tried various configuration of the router (e.g. allocating fixed local IP a

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Rowena B.
3 years ago
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muboqefoContributor I
asked in Components and Architectural
Speaker drops

While listening to music, one of my surround sound (Sonos One) drops. It’s as if it goes to sleep. I can pause playback and immediately unpause, and the speaker comes back to life. The problem seems to be isolated to one speaker and only while playing music. This doesn’t happen with tv or tv streaming. Any suggestions?

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G
3 years ago
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DoogieM3Contributor I
posted in Components and Architectural
Sonos dropping WiFi connection, since Beam added

I have three Sonos One’s and a Play 1 on my system and have recently added a Beam connected via HDMI ARC to my LG TV. Strangely I can’t get the microphone to work on the Beam, the light won’t come on even when the button is pressed, This isn’t the main problem though. All of the Sonos units keep losing connection to the wifi. My house is not huge, a 2 bed end terrace, and I have a 38mb/s Wi-fi although typically it’s speed testing at 30mb/s so may need a call to my broadband provider too. I have switched to my previous router and the problems still exist. Sometimes it just reconnects itself automatically but often it will be playing a radio station for example and then it drops the connection, Opening up the Sonos App shows that the system is not found.   Is this likely to be a Wi-fi issue or a problem with Sonos? Any ideas?

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3 years ago
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loskingsContributor I
asked in Components and Architectural
Sonos repeats Spotify tracks on its own

HiSince a few days back my Sonos system has started to occasionally repeat the last played song on its own, both playlist and album tracks. Quite annoying and isn’t always occurring it seems. I’ve read some old posts dating back a few years but no other posts in recent time.Have a look please, diagnose number 1515669413/LK

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Mark P
3 years ago
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