Components and Architectural

I changed routers but trying to get my speakers onto the new network has proven to be a disaster. How can I totally start my sonos system set up as if I had just received all my components? Delete system and rebuild system.

Hello,My Sonos  Connect is part of S2. Since about 3 weeks when streaming Pandora it reboots dropping the connection or looses the group with a pair of Sonos SL. That can happen after two hours, one hour, or earlier. The white light on the front will lit and flash.In addition I had created a group in Alexa. At the beginning it worked fine but mow mostly Alexa is not listening ? Could it be a hardware defect of the Connect ?

I am a pretty new user and I am astounded at how buggy the S2 app is.  There’s a different problem every time I open the app.  It’s so flaky it’s barely usable, and since I have a standard configuration many people must be having the same problems, no?”Problems I often have:can’t change speakers… when I click or unclick, the music stops, then I find that whatever was clicked or was unclicked did not change… and until I reboot it doesn’t work music on app not reflective of what’s playing, out of sync.. but I can stop and start music so it is communicating with the deviceslike I said, every time I stop and start I get a variant of the problems above.  I use the android S2 app with a One, Amp, and a Port via wireless network… How does anyone use this stuff?  

Hello, i have one Sonos Five that is approx one year.it is not working and the led is pulsating whiteand no matter what i have done changes this. i have tried :power it off/on with a minute pause in betweenand still same and not visible in app nor searchabletested with and without ethernet cable with above actions. No luck.  in the end i did bite the bullet and tried factory reset even if it is not adviced by Sonos rep but as this was my last resort, i gave it a go. No luck. It does not respond to the procedure ( power off → power on with connect button pressed for 5/10/15/30 secs ( yes i have tried multiple times)) so i am at a loss. Warranty case or can / is there any other procedure to test? Or an even harder factory reset method? br, Lennart

Hi, I have a Move and from what I can remember this used to go into sleep after 30 minutes however it no longer seems to be.the case.Previously I was able to go for a week without having to charge and now it needs charging everyday because it's not going into sleep mode and therefore running out of battery. It will go into sleep when I push the button on the back but this is the automatic sleep after 30 minutes of inactivity that I need. Thanks 

I have a Sonos Arc, Sub 3 and Two Sonos One Surrounds connected to my Sony TV through the optical cable.  I keep getting a clicking sound in the rear right surround speaker every time whatever I am watching switches to another view, e.g.:when a newsreader switches over to a reporter - click; same when it reverts backwhen a programme goes to advert - click - then the same backIt doesn’t matter if I’m watching terrestrial tv or SKy tv.I have updated software, disconnected, re-connected, switched on and off, rebooted router, etc.  I have even swapped the rear right surround with the Sonos One from my bedroom and yet still the problem prevails.  It’s really very distracting and I’m listening out for it now.Please can anyone help?Thank you, in anticipation.  Mike 

I don’t understand how SONOS can advertise its products within the category of Home Sound Systems if they won’t work with range extenders...one basically has to live in a tiny apartment for these speakers to work. Completely useless and a huge waste of money I fully regret having bought 4 speakers. That’s only one of the many problems I have: constant “unable to connect to SONOS device, try again later”, rooms appearing and disappearing, sigh...TERRIBLE in all ways. My connection is fully stable and these speakers are simply terrible - good sound, terrible connectivity. I cannot be connecting them to the router with a cable every time they stop working cause I’d need to be doing that every single day.As said before, these are speakers for a tiny studio apartment SONOS is not good for a house with several floors. A mere scam. 

Here we go again.  The dreaded Unable to play selected item error has popped up on 2/13/21,  Sonos app seem able to browse the SiriusXM catalog, and show playing title names, but no matter the station you select it does not connect and presents the error.  SiriusXM plays fine through its native app.  I’ve done the obligatory delete and re-add the service to Sonos, but that doesn’t change the issue.  Status.sonos.com shows that SiriusXM is ok, but it certainly is not.  Other streaming services including Sonos’ own services continue to stream fine.I hope somebody at Sonos is watching and will look into this.  This whole structure where streaming services have to pipe their content through, and maintain, a connection with Sonos is aggravating.Diagnostic 1463009795

Hello all. My Sonos One speaker is only 9 months old. I have a continuous red light displaying on the speaker. I'm unable to connect to it, unable to reboot and also unable to factory reset. Even holding down the 'infinity' button after power off does nothing. I'm unable to do anything with it. Has anyone got any ideas?

HiLate last year I added two Sonos One SL to my system. All has gone well, except now, 5 months down the line the one SL speaker stops and starts working at intervals. If playing music can hear the other speakers working but this one is just not. It’s now becoming an irritation.I’ve gone through all the trouble shooting on the Sonos website and none of this apply. I contacted Sonos via the bot today as their lines are busy, the bot stated it has no knowledge of a Sonos One SL not working.  It’s still under warranty, but has been suggested that I seek assistance from the community.Many thanks

Hi,I am using Sonos V2 on PC running Windows 7.I updated Sonos a few days ago and my USB settings on my PC were changed by the update. Nothing else on this PC has been updated or changed in months.Now the USB port power stays on even when the PC is shut down. I need to power go off when the PC is shut down, I have a device that powers down my speakers, monitor, etc when the PC is off.I would like to know how to change the settings (that were changed) back so my USB powers off when the computer is shut down.Thank you,Morty  

Get messages cannot connect to Sonos device, cannot add to queue, systems with surrounds show misconfigured. I remove and add surrounds. It works for 20 seconds and then get cannot connect to device.  Can sometimes get a play 5 started but then get cannot connect and cannot control it. Problem on both iPhone and android. Have 11 Sonos speakers and cannot use any of them. 

I have connected my new beam to my 49” Panasonic TV via the optic connection as there no HDMI ARC socket. Installation followed instructions from Sonos website using my phone. All went well except that sound from the TV has an echo . ( I had muted  the TV audio). TV sound is so inferior to that of TV speakers that we are considering returning the Beam. Any suggestions welcome.

So I’ve searched the forums and haven’t found a solution for the issue I’m experiencing.When I start playing a source with different rooms groups, I will hear the source play from one room, but not others, then it will cut out, then it will start up again maybe 20 seconds later, but another room will still not be playing. 10 seconds later all rooms will be playing as normal.The whole time, everything looks normal via the Sonos app. I’ve tried many different methods of fixing this “delay” from hardwiring all speakers (thank goodness I live alone, the CAT6 spaghetti drove even me nuts), I’ve used different sources from Pandora to a line-in turntable, I’ve put all Sonos devices on their own VLAN with favorable QoS. None of those things workedNo matter what, I still have this issue of starting a source playback at different rooms seem to start/stop randomly for about 30-60 seconds until they “settle in” to normal playback. Happens every time, no matter the source, cloud or physical. I will

My system was fine but then I got a message about updating my OSX controller app and now it can’t connect to my Sonos system. The update failed, then worked then ??? I tried a few things, including re-downloading the controller from the Sonos website. My system still works through my iPhone but the OSX app can’t connect to my system despite me trying a bunch of things.I have a suspicion that it might have to do with the fact that my Sonos system is on version 11.2.6 (based on system information in the iOS app) but you can only download 11.2.4 from the Sonos website. Can you get OSX controller version 11.2.6 from somewhere? Are Sonos just slow in updating their website? Am I barking up the wrong tree here?

HelloSince a few days I can‘t play tunes from Apple music on my Sonos devices. I always get the message „Unable to play [name and number of tune] - unable to connect to Apple music“Playing radio stations out of the App is no problem, playing Apple music on my Sonos via AirPlay is no problem.I‘ve updated my Sonos, I‘ve updated the app.My WiFi works flawlessly.I‘ve encountered this problem before, but then it disappeared again. But now it seems to be permanent.I‘ve submitted a diagnostics: 466910094 

Hi I've just had another old Sonos product fail. A play 3 just died beginning of 2020. And now an Amp won't reconnect to my system. I contacted Sonos help team which was great for the first day. Nothing has been resolved and all has gone quiet.Any thoughtsJames 

Hi I did have Sky Q router and everything worked fine, however recently I've changed supplier and have a different router and now have a issue when steaming TuneIn or Global as the audio consistently cuts out and sometimes doesn't restart. All other devices on my network are fine - I have 80 meg connection  and speed is always 50 meg plus Also I have no problems streaming from Amazon Music no cut outs???I've tried changing wireless channels several times but this still is happening - I cannot listen to 1 song without it cutting out - how frustrating - can anyone help please

I have Deezer set up as my streaming service in the sonos app (S2).When searching for a podcast that I can clearly find on deezer on the S2 app, I can’t find anything….Seems like something went wrong there...

Hi, I have 15 Sonos speakers in various configurations across several rooms. One of the speakers, a Sonos beam, was connected by ethernet cable direct to the router. This allowed the rest of the system to operate via Sonos mesh. Wi-Fi was disabled on all the remaining speakers. The “My devices” data on my internet hub showed all 15 speakers connected direct to an ethernet port via the beam. The system was operating with the Sonos S1 controller, was completely stable and performed flawlessly across all rooms and configurations. This morning i updated the system to the S2 controller. The download was somewhat clunky and appeared to crash at one point. At no point did the app ask to be connected to either a new or existing system. I now have the S2 controller, but all the speakers apart from the ethernet connected beam are now back on Wi Fi.  This is now causing major issues with missing speakers and continuous drop outs. I am now unable to disable the wi fi setting on any of the speakers

On my new Samsung galaxy s20fe sonos app unexpectedly closed after watching advertising images on first launch or pressing skip button... on my previous galaxy s8 everything was perfect

I recently bought two ikea sonos symfonisk systems and the experience has been beyond bad. To a point the two systems are basically unusable. Songs (streaming Spotify or Bandcamp) either refuses to start, just stops while playing, skips to a new song halfway or just skips halfway to not just the next song but a few songs ahead.I have a full S2 Sonos system all over the house with no problems. Two high-end routers in Mesh-setup, a Sonos Boost. Everything is updated and I still not accept a ‘it’s a wifi signal issue’ as an answer. As its clearly not that. The signal is fine, there are no problems anywhere with any other products then these two Symfonisk speakers. A cheap ‘smart speaker’ preforms better. Are these two systems simply broken and should I contact Ikea or is this something that can be solved through settings or somehow resetting them? It all seems very much more a software issue then anything else.

Please help us fix our system!We have 3 Play:1, 1 Play:3, and a Move. The play:3 has been having issues staying continuously connected for a couple months now. It was setup on a completely wireless system, but since then I hard wired the play:3 directly to the main network switch about a month ago. The play:3 continues to disconnect when playing and can at times be hard to bring into a group of speakers or just to get it to play at all. Today, the move also started cutting out. Nothing has changed on the network. TuneIn, Spotify, Local Music The behavior is always the same. I can recreate it by playing music - it happens at random, but reasonably frequently. Generally music stops playing for 1-3 seconds at least once each 5-10 minutes. Diagnostic number is 1649784927

Hello, I just wired with ethernet cat 6 my entire flat and decided to go to an all wired setup for my sonos system and everything seems to work just great after disabling wi-fi in all the devices and removing a sonos boost that was part of the setup. The problem Im having is only with the rears of my Arc+sub+2xplays 1s in my living room. They keep cutting out constantly. It is like the ambient sound cuts for half a second and comes back again immediately after but it just doesnt happen once, it keeps happening every ten seconds or so.And I think it only happens with dolby atmos (both TRUEHD and lossy one) on both my shieldTV and apple tv 4kAlready sent a diagnostic while it was happening with the number 809032159is there anything I can troubleshoot? It is a really annoying issue. thanks in advance

Since upgrading to S2, connect stopped working. call tech support. they say I have to replace the unit. Is this normal?