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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 26,725 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4781 Topics
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MistrypTrending Lyricist I
posted in Components and Architectural
Playbar sound stops after a few seconds on TV Source, reselecting the source on the TV fixes it

Hello everyone, this is my first time posting in this forum.  My problem started after the software update from Sonos.  I have checked for updates on my TV and it is up to date.  I’ve tried power cycling all the devices, rebooted the router, also even changed my router and the problem still persists.  So when I turn on the TV, I get sound as normal for a few seconds and then it just goes silent.  If I select a different input on my TV and then go back to my ‘cable’ input, the sound comes back.  I only have to do this the first time every time I turn on the TV.  It’s pretty annoying having invested so much into my Sonos system and its doing this now when it never did it before.  I spoke with Technical Support who was able to capture some diagnostics.  The TV model is a Sony XBR65X900F.  I do have the 5.1 setup and the sound disappears on all the speakers in ‘living room’ group.  Everything is on S2 as well.  The router I’m using is a Linksys WRT1900AC. I do have a case # with Sonos supp

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M
3 years ago
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IommiContributor I
asked in Components and Architectural
Why does the app on my iPhone only see the Move and iPad only seems the beam?

Both device on the same wifi when I go to my system on the iPhone its only sees the Move, on the ipad it only sees the Beam. I can AirPlay to both device from either device. Alexa works fine on both.I have tried reboot the Sonos devices. Everything is updated. IPhone 12, IPad Pro(2020) Any ideas?

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controlav
3 years ago
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beendoneContributor I
posted in Components and Architectural
Samsung tab A 10.1 "song no longer on device"

using sonos 1 app for my play 5 first genPandora and others work fineSongs "on my device" were working fine from 128gb SD cardRemoved SD card, added 5 more albums from PC, now tablet says "this song no longer on device".Says same for new songs added and original songs I've played for weeks from same SD card.Have Uninstalled, reinstalled app. Picture of albums and list of songs show. No play.

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Simon B
3 years ago
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PCilContributor I
posted in Components and Architectural
Woken up to random music in middle of night

I’ve been woken up twice in two weeks with instrumental music playing, first at 3 am and then 2 am. It’s not music from anyone’s playlists. Here is the diagnostic. 687929381

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J
3 years ago
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blueskychrisContributor III
posted in Components and Architectural
A week of my wife wasted with an errant Sonos One Gen2. Disappointing customer service

After a week of trying to fix an errant Sonos One Gen2, that keeps going offline overnight, I am no further forward.I’ve had some excellent support from the Sonos community on here, with some great suggestions but alas none of the suggestions have worked.I have even swapped the speaker over with an existing speaker - the fault remained and no problems with the good speaker that was proved to the ‘problem’ room. i.e. it is the speaker at fault, not where it is located.Sonos customer services have been woeful, and are refusing to replace the speaker despite it being proved beyond reasonable doubt that there is an issue with this particular speaker.  I have spent thousands on Sonos kit and would have expected better.This morning’s classics included the call centre suggesting the problem is that I have an alarm set on a speaker in a different room, and then I have too many speakers - I have 14 versus a max limit of 32.I’m thinking that there is an issue with the Gen2’s - one of the communi

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Smilja
3 years ago
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Sander1980Contributor I
posted in Components and Architectural
Spotify Premium Family only connects to Sonos via Main account

Hi There, Since shortly we own Spotify Family Premium and we added a Beam to our current network. It works amazing however we noticed that Spotify can only be streamed to Sonos via the Main Family Account. All family members cannot acces the Sonos via Spotify. I made a diagnose report and its 1692571687Help would be really appreciated! ThanksSander 

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S
3 years ago
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hareballAvid Contributor I
asked in Components and Architectural
Sound dropping with Arc while watching TV - maddening

Hello, I’ve tried troubleshooting through Reddit, etc. but am either at the point where I have to return the TV or the Arc.   Sonos Arc hooked up to Sony X90CH - both only a couple of weeks old.  When streaming from native apps on the TV, the sound will drop out randomly and i have to turn the TV on and off to get it to work. This is happning through the Android TV - no other items hooked up right now.I’ve submitted multiple diagnostics, so hoping a Sonos rep will engage so we can attempt to see if it’s the Arc or TV.  Diagnostics: 2052993423 I didn’t get a screenshot of the other. 

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buzz
3 years ago
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EmilmjensenContributor I
asked in Components and Architectural
Sonos Arc - speech enhancement

Hi, i am writing here as i have used the Sonos Arc for a while now, and overall move the system.but i Cannot see how the speech enhancement feature helps, i Cannot hear if its on or off. Dialouge sounds exactly the same Night mode works great, turning Down all loud sounds, and also adjusting the dialouge a bit. but the feature to enhancement dialouge, feels more or less useless. So what does other Arc owner thinks, or Maybe have a good movie or tv show where its possible to hear the difference? hope someone Can help me

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K
3 years ago
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cvassaloContributor I
posted in Components and Architectural
I am constantly needing to reset my Sonos 1

every few days my sonos ones become unable to connect to.  They can be working one minute, then disappear the next.   I reset each unit and it works for a day or two, then gone again. Is this your way of trying to force everyone to S2.  Very frustrated with the product last several months.

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C
3 years ago
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a_d_tContributor I
posted in Components and Architectural
Using bass guitar amp as sub

Hi, I’m trying to use my bass guitar combo as a sub using the subwoofer output of my connnect:amp but, when I plug it in, the connect:amp doesn’t recognise that there is a sub connected at all.Is there any reason that this arrangement should not work in principle? If not, how could I troubleshoot it?i should mention I am using a cable with RCA connector at the Sonos end and a 1/4” jack at the bass amp end.

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Rowena B.
3 years ago
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AshleyJohnson87Contributor I
asked in Components and Architectural
Setup issue for Sonos One.

We have a Beam setup for the TV. We bought a Sonos One (let's call this One A) also for the same room to create a ‘room’ but the One kept dropping off the network. I found a way of joining the two for listening to music but not really surround sound. We then found out to create stereo properly you need two of the same device. We bought another Sonos One (this is One and have successfully connected Sonos One B to the app and system but now One A won’t connect at all. I’ve reset it and gone through the setup and it comes to a screen on my phone that says it's added but may not feature in the system so should unplug and replug it in, but it doesn’t appear after that either.What should we do?

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Simon B
3 years ago
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cb5352Contributor I
posted in Components and Architectural
Sky Q remote volume not working with Beam.

I have set up a new Beam with a Panasonic TX-P42X60B TV with Sky Q mini box connected. The Beam has connected via HDMI Arc & the sound works fine through the TV. I have tried connecting the Sky Q 135 remote to the Beam but it cannot be detected. I have tried the Sonos App & through the Sky settings to no avail plus changed the batteries in the remote. I have tried the original tv remote & that does not connect either. Do any suggestions please on what I try next, please?  

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Simon B
3 years ago
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garethswTrending Lyricist I
posted in Components and Architectural
device in grey on network diagram no strength etc

Hi I have multiple Sonos devices and have just added an Amp. When I look at the network info diagram to check signal strength etc. It's there but it's greyed out with no signal information. I've seen this before but can't recall what the fix is. Can someone help me out?Many thanks

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ratty
3 years ago
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kdamatoContributor I
asked in Components and Architectural
Cant connect Move to network

I received Move as a Christmas present.When I removed it from the box and put it on the charger stand the light cme on at the top, a steady white light.  I let it charge for over two hours and the battery light never came on.I then tried to have my wifi network identify the Move.  No luck.  I rebooted it.  No luck.My only other product is a Sonos amp.Advice?

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K
3 years ago
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SzlmartonContributor I
posted in Components and Architectural
Sonos one cannot connect to Spotify

I have purchased Sonos One a week ago. Connected to Spotify premium family on my iPad and iPhone 7. It worked fine, later I tried to configure Alexa and Siri, and since then neither sonos, neither spotify can connect. If I change the spotify user to one of the family members, it works both ways form the same iPhone and iPad. I have already tried to reinstall/reboot both apps, but nothing changed. From my logic there should be some settings in the family version of spotify, which blocks the connection. Sonos radio works in both cases.Any idea, what should I change? All sw are latest version.Thx for your comments.

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S
3 years ago
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DavidMCollierContributor I
posted in Components and Architectural
Previously connected pair of One surround speakers to Playbar no longer working

I have a Playbar under my Sony Bravia TV, and previously set up pair of One speakers as surround L & R. They have been running well for over a year. I am running S2 app on an iPhone 11 with iOS 14.2. The surrounds have suddenly stopped producing sound whether from the TV or from streaming music set up within the app, even though they appear in the app under system settings and I can also see them connected to my router on the 2,4GHz WiFi...so they are on my WiFi network. I have tried the following: reboot of router, reboot of Playbar and the One surrounds, and to remove and re-add the surrounds in the app. During the re-adding process I can hear both surround speakers so I know they work as speakers, but it seems there is some communication issue. Anything obvious I am missing??My support diagnostic confirmation is 196722245.

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Annazel S
3 years ago
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CharlyaiContributor I
asked in Components and Architectural
Playbar high pitch sound

We got a new smart tv and when we turned the power onto our playbar. It made a constant high pitched sound. Is there a way to fix this? 

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ratty
3 years ago
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LPFlackoContributor I
asked in Components and Architectural
Playbar not recognizing TV remote for volume

Playbar stopped recognizing TV (Samsung Q7 QLED) remote volume signals. Was working fine for months. I tried reconfiguring TV remote in sonos app. The playbar sensor does not recognize the signal from the volume button BUT recognizes the signal when I push the power button ( I know it’s picking up the signal because of the ir light). It won’t recognize any other button besides the power button. ALSO I CAN configure a different remote without a problem (which makes me think it might be an issue with the remote and not the playbar ir sensor). I just find it so strange that the playbar can pick up the signal from the power button, but none of the other ~10 (especially considering how long it was working flawlessly)  Side note: I already changed the batteries on the remote. And my TV itself still recognizes all the remote buttons as normal.

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L
3 years ago
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srmooreContributor I
asked in Components and Architectural
Older Sonos Play:1's cut out end of spotify songs, yet the newer ones don't when grouped

We’ve been long time Sonos users, and have 4 Play:1s throughout the house. We originally had a Bridge to tie the SonosNet to the wired network, but since S2 came out, we ditched the bridge. Rather than getting a Boost, we had one (and now two) of the Play:1s connected via ethernet, with the two others connected via SonosNet (not standard wifi). We’ve been experiencing songs getting cut off with playing through Spotify (or sometimes even from the phone), and today we just noticed that even when grouped, not all the speakers would cut out. So I did a little digging. The players that cut out were the ones with SeriesID A101 (HW Version 1.8.3.7-1.0) and the ones that kept playing were A200 (HW Version 1.20.1.6-1.1) The network matrix has all the devices in the green, but the grid boxes are all yellow. We considered getting a Boost, but I’m not sure that will help. Any advice would be appreciated.

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J
3 years ago
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jasonblendContributor I
asked in Components and Architectural
sonos still works but only shows up in my kids app, not mine

After upgrading my app to Sonos2 my kitchen Sonos one no longer appears in the app. It shows up in Google Home and my kids see it and can play music but it does not appear in my app.

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controlav
3 years ago
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BillRizzoContributor I
posted in Components and Architectural
sonos move connection issues

I have a new Sonos Move and the night I received i set it up with no problem.  The following morning I realized that I had it on a different WiFi network then my 4 Play1 speakers.  I followed the process of removing it from the base holding the power button for 5 second then pushing the pair button while putting it on the base.  The light blinks the app sees it it says it is connecting.  It does not appear with the other speakers.  If I power it off it briefly appears as unnamed room offline?  I have even tried switching it to Bluetooth and that doesn’t seem it be working the light does not blink blue?  I’m very frustrated that there is not direct phone number or email to get help?

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Ken_Griffiths
3 years ago
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mugurContributor I
asked in Components and Architectural
Cisco Configuration Template for Sonos S2

Is there any default Cisco configuration template for Sonos S2 wired and wireless setup which is  independent of Cisco device models?

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controlav
3 years ago
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nico-cmContributor I
asked in Components and Architectural
Lost delivery package - Not sure what to do

It’s my first time purchasing anything from Sonos and I thought it would be best to order directly from their website, but I failed to check what delivery courrier they use in Toronto, Canada. My package was set to arrive yesterday. However, upon email notification from Purolator that my package had been delivered to my door, I sent my roommate a text to retrieve it but nothing was there. I understand that this quarantine is a trying time on delivery drivers but the doorbell was not wrung nor was there a knock at the door (I live in a not-so-safe neighborhood in the city, so I have a feeling my package was stolen from my doorstep).   I think I need to file a claim with Purolator, but I also read on the Sonos website that I technically assume responsibility if a package was stolen/lost. If anyone has had previous experience with a Sonos package being stolen, what course of action do you typically take? and what should I do given my situation? I am  unable to just purchase another speake

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J
3 years ago
DDear
DDearContributor II
posted in Components and Architectural
Speakers work but not visible on the app

Hi, since the new app none of my rooms or speakers appear on the app. I have tired every option give by the FAQ’s but still nothing. Attached cable to speaks and router, reset all speaks, resent app, turn power off for an hour overnight - nothing no more options left - help! 

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controlav
3 years ago
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GlennMillsContributor I
posted in Components and Architectural
can’t connect two of my speakers together

Hi I have have 3 units for years, but for the last year I have have issues joining two of my speakers together. I can connect both of the speakers to the other device, but not at the same time. I have reset all the units many times but always the same problem.  your help would be greatly appreciated.

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Ken_Griffiths
3 years ago
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