Components and Architectural

Unable to contact to my Sonos play-5 system 

Hi, The past week I spent 2 hour with great customer care of Sonos to reconfigure my system on the new mesh network with eero system. Eero does not allow to split between 2.4 and 5 gHz. After 1 day the configuration seems lost and i cannot see the devices in the app while I'm connected to eero. Instead I can see them if I switch back to the old wifi network. Pls halo to fix!

I have a Sonosconnect wired to an amp and speakers, but the volume is very low, even when set to max on both the amp and Sonos amp. The amp / speakers work fine with other source inputs (eg TV).

good evening, I have a sonos zp 120 and when I turn the volume to maximum or close to maximum, the yellow LED stops and lights up, and then I have to press the mute button to restart, I mention that I have 8 ohm speakers. is it broken or can something be done? thanks

Yes, I have read all of these forums. Yes, I am tired of trying to fix this.  I have changed the channel on my wifi and sonosNet.  I have unplugged everything and reset everything a millions times over with different channels, different router settings, device settings and everything. NOTHING seems to be fixing this error for me. I am considering taking these back and just getting a refund.   They worked great for a week and suddenly just stopped working without any apparent reason.  This is a defect. Is there any last thing I can do before I take these back?  I am not looking forward to getting in-store credit for these.  Note: House full of new Gen 3 Sonos equipment.

Hi Last weekend I followed the recommended steps to separate my system with the S1 app controlling my older components and the S2 app controlling the new ones. It worked really well for a couple of days until the S1 controller stopped finding my older components and only finding the new ones and saying “connect to Sonos” and asking me to update to S2. Its very frustrating.I have reset the S1 App and reconnected all the components again having done a factory reset on all of them several times now but the same thing happens. One of my components, the Connect, is also connected via an Ethernet. There seems to be no issue with the internet service as the S2 app and new components work fine.any ideas on what else I can try? 

I experience constant fall out every 1 minute for 3-7 seconds on all streamed channels in Sonos library, EXCEPT national channel DR and it’s local stations. Anybody can help?

I have had a 5.1 sonos play at system setup for over 2 years in the same room with the same tv. I have had it setup vertical with the sonos logo facing straight out and been unsung it with no issues. I woke up yesterday and went to adjust the volume while sitting on my couch and it stopped working. My couch is about 10-12 ft away my TV / Sonos setup. i figured it was the remote and switched out batteries, i went back and tried again and still no volume control with the xfinity remote. I got closer (probably about 3ft from TV / Sonos) and the volume started working again. I figured this was a remote issue so i went to my local Comcast store and switched out the remote for a new one. I came home and sat on the couch and tried again and still not working. I git up close again (3ft) and it started working. I called customer support and they had me unplug the system and re-pair the remote and still the same issue. I also noticed that after i unplugged the system and replied it in now the wh

past 2 days, 6am yesterday and 7:30am today, my sonos patio speaker starts playing at random.  All my apps are closed, there are not alarms set to the system. This has happened randomly in the past, can’t figure out how to fix it. Please help

Sonos will play music from my Synology NAS upnp - so works with upnpSonos will not play music stored on my Innuos Zen Mini MK3 upnp. Essentially a NAS also upnp. Naim QB and Naim NAC-N-272 will both play music from Zen Mini upnp.Even my Samsung TV plays music from the Zen. All on same network.Sonos sees the Zen library. Will let me scroll through the library but there’s no play option when you click on a track.  Sonos, can you ask Innous to borrow some of their products and address whatever your integration  issues are. It’s you or Innuos and I will keep the Zen.  

I changed routers but trying to get my speakers onto the new network has proven to be a disaster. How can I totally start my sonos system set up as if I had just received all my components? Delete system and rebuild system.

Hello,My Sonos  Connect is part of S2. Since about 3 weeks when streaming Pandora it reboots dropping the connection or looses the group with a pair of Sonos SL. That can happen after two hours, one hour, or earlier. The white light on the front will lit and flash.In addition I had created a group in Alexa. At the beginning it worked fine but mow mostly Alexa is not listening ? Could it be a hardware defect of the Connect ?

I am a pretty new user and I am astounded at how buggy the S2 app is.  There’s a different problem every time I open the app.  It’s so flaky it’s barely usable, and since I have a standard configuration many people must be having the same problems, no?”Problems I often have:can’t change speakers… when I click or unclick, the music stops, then I find that whatever was clicked or was unclicked did not change… and until I reboot it doesn’t work music on app not reflective of what’s playing, out of sync.. but I can stop and start music so it is communicating with the deviceslike I said, every time I stop and start I get a variant of the problems above.  I use the android S2 app with a One, Amp, and a Port via wireless network… How does anyone use this stuff?  

Hello, i have one Sonos Five that is approx one year.it is not working and the led is pulsating whiteand no matter what i have done changes this. i have tried :power it off/on with a minute pause in betweenand still same and not visible in app nor searchabletested with and without ethernet cable with above actions. No luck.  in the end i did bite the bullet and tried factory reset even if it is not adviced by Sonos rep but as this was my last resort, i gave it a go. No luck. It does not respond to the procedure ( power off → power on with connect button pressed for 5/10/15/30 secs ( yes i have tried multiple times)) so i am at a loss. Warranty case or can / is there any other procedure to test? Or an even harder factory reset method? br, Lennart

Hi, I have a Move and from what I can remember this used to go into sleep after 30 minutes however it no longer seems to be.the case.Previously I was able to go for a week without having to charge and now it needs charging everyday because it's not going into sleep mode and therefore running out of battery. It will go into sleep when I push the button on the back but this is the automatic sleep after 30 minutes of inactivity that I need. Thanks 

I have a Sonos Arc, Sub 3 and Two Sonos One Surrounds connected to my Sony TV through the optical cable.  I keep getting a clicking sound in the rear right surround speaker every time whatever I am watching switches to another view, e.g.:when a newsreader switches over to a reporter - click; same when it reverts backwhen a programme goes to advert - click - then the same backIt doesn’t matter if I’m watching terrestrial tv or SKy tv.I have updated software, disconnected, re-connected, switched on and off, rebooted router, etc.  I have even swapped the rear right surround with the Sonos One from my bedroom and yet still the problem prevails.  It’s really very distracting and I’m listening out for it now.Please can anyone help?Thank you, in anticipation.  Mike 

I don’t understand how SONOS can advertise its products within the category of Home Sound Systems if they won’t work with range extenders...one basically has to live in a tiny apartment for these speakers to work. Completely useless and a huge waste of money I fully regret having bought 4 speakers. That’s only one of the many problems I have: constant “unable to connect to SONOS device, try again later”, rooms appearing and disappearing, sigh...TERRIBLE in all ways. My connection is fully stable and these speakers are simply terrible - good sound, terrible connectivity. I cannot be connecting them to the router with a cable every time they stop working cause I’d need to be doing that every single day.As said before, these are speakers for a tiny studio apartment SONOS is not good for a house with several floors. A mere scam. 

Here we go again.  The dreaded Unable to play selected item error has popped up on 2/13/21,  Sonos app seem able to browse the SiriusXM catalog, and show playing title names, but no matter the station you select it does not connect and presents the error.  SiriusXM plays fine through its native app.  I’ve done the obligatory delete and re-add the service to Sonos, but that doesn’t change the issue.  Status.sonos.com shows that SiriusXM is ok, but it certainly is not.  Other streaming services including Sonos’ own services continue to stream fine.I hope somebody at Sonos is watching and will look into this.  This whole structure where streaming services have to pipe their content through, and maintain, a connection with Sonos is aggravating.Diagnostic 1463009795

Hello all. My Sonos One speaker is only 9 months old. I have a continuous red light displaying on the speaker. I'm unable to connect to it, unable to reboot and also unable to factory reset. Even holding down the 'infinity' button after power off does nothing. I'm unable to do anything with it. Has anyone got any ideas?

HiLate last year I added two Sonos One SL to my system. All has gone well, except now, 5 months down the line the one SL speaker stops and starts working at intervals. If playing music can hear the other speakers working but this one is just not. It’s now becoming an irritation.I’ve gone through all the trouble shooting on the Sonos website and none of this apply. I contacted Sonos via the bot today as their lines are busy, the bot stated it has no knowledge of a Sonos One SL not working.  It’s still under warranty, but has been suggested that I seek assistance from the community.Many thanks

Hi,I am using Sonos V2 on PC running Windows 7.I updated Sonos a few days ago and my USB settings on my PC were changed by the update. Nothing else on this PC has been updated or changed in months.Now the USB port power stays on even when the PC is shut down. I need to power go off when the PC is shut down, I have a device that powers down my speakers, monitor, etc when the PC is off.I would like to know how to change the settings (that were changed) back so my USB powers off when the computer is shut down.Thank you,Morty  

Get messages cannot connect to Sonos device, cannot add to queue, systems with surrounds show misconfigured. I remove and add surrounds. It works for 20 seconds and then get cannot connect to device.  Can sometimes get a play 5 started but then get cannot connect and cannot control it. Problem on both iPhone and android. Have 11 Sonos speakers and cannot use any of them. 

I have connected my new beam to my 49” Panasonic TV via the optic connection as there no HDMI ARC socket. Installation followed instructions from Sonos website using my phone. All went well except that sound from the TV has an echo . ( I had muted  the TV audio). TV sound is so inferior to that of TV speakers that we are considering returning the Beam. Any suggestions welcome.

So I’ve searched the forums and haven’t found a solution for the issue I’m experiencing.When I start playing a source with different rooms groups, I will hear the source play from one room, but not others, then it will cut out, then it will start up again maybe 20 seconds later, but another room will still not be playing. 10 seconds later all rooms will be playing as normal.The whole time, everything looks normal via the Sonos app. I’ve tried many different methods of fixing this “delay” from hardwiring all speakers (thank goodness I live alone, the CAT6 spaghetti drove even me nuts), I’ve used different sources from Pandora to a line-in turntable, I’ve put all Sonos devices on their own VLAN with favorable QoS. None of those things workedNo matter what, I still have this issue of starting a source playback at different rooms seem to start/stop randomly for about 30-60 seconds until they “settle in” to normal playback. Happens every time, no matter the source, cloud or physical. I will

My system was fine but then I got a message about updating my OSX controller app and now it can’t connect to my Sonos system. The update failed, then worked then ??? I tried a few things, including re-downloading the controller from the Sonos website. My system still works through my iPhone but the OSX app can’t connect to my system despite me trying a bunch of things.I have a suspicion that it might have to do with the fact that my Sonos system is on version 11.2.6 (based on system information in the iOS app) but you can only download 11.2.4 from the Sonos website. Can you get OSX controller version 11.2.6 from somewhere? Are Sonos just slow in updating their website? Am I barking up the wrong tree here?