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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 28,153 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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cbryan98Contributor I
asked in Components and Architectural
Where's my old Sonos since the last update??

I don’t even know where to start.  It started with the Beam not showing up on my system.  I’d unplug and plug it back in and it would be ok for a few hours, then gone again.  Had to do a factory re-set and re-add to the system.  Then went the Play:3, fixed by unplugging and plugging back in.  Then the paired Play 5’s, which took nearly 2 hours to get re-added after several failed attemtps.  Now, my Arc/Play1s/Sub in the home theater are gone and the 5s are gone again.  I’m at a loss.  I’ve done a factory reset on almost everything.  I’ve re-booted the router several times.  This all started after the last Sonos update.  Any ideas?  

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HPMContributor I
asked in Components and Architectural
Move does not connect via WiFi or BT

Tried to travel with my Move (that's the idea of this product, right? ) But the Bluetooth stopped connecting to my Mac (worked fine at home), and I spent over an hour on the phone with SONOS tech people to reset my Move. BUT..to reset, you have to connect via cell phone with the local network, and reinstall. Everything goes great until it repeatedly reports that Sonos can't connect with the network...even though every other device we have connects just fine with the network (2 Macs, 3 phones, 2 iPads). And...notwithstanding statements on support site, the Bluetooth will not work. I find it amazing  that a product that is supposed to be a quality traveling speaker turns into useless dead weight in my bag.BTW, I've tried all of the troubleshooting at least twice on two different networks. I read that there is an update to download, but how can I do that if it won't connect to the network?I'd appreciate someone from Sonos reaching out to me. But please do not tell me to try any of the tro

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Rowena B.
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WillRitchContributor I
posted in Components and Architectural
System disappears

I have 13 Sonos devices.  Three hard hardwired to a router/switch--a Port, a Boost and a One. I have assigned fixed IP addresses to every device and rebooted them. When everything is working, I can see all the devices are on Sonosnet (WM 0) except the Move.  When I go to a browser and open up the network matrix the signal looks pretty good for all the units. Periodically the entire system, except the Move, will disappear.  It just happened today and I submitted a diagnostic report--159866136It seems as though the only thing that works to bring it all back online is to remove the Ethernet connections and power cycle those three units. I just tried that and now everything is back on line--but on wifi not Sonosnet (WM: 1).  Of course, removing the ethernet connections may have nothing to do with them coming back online--that might just happen randomly.  I submitted a second diagnostic report after everything came back online. 1152772757 

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Dave L.Contributor I
posted in Components and Architectural
Soundbar Volume not working using Apple TV remote

 I am having issues with the up/down volume on my Apple tv remote while connected through my Sonos sound bar.  For some reason when the sound bar is connected the volume on the Apple remote will not control the volume ALTHOUGH when I disconnect the sound bar (from the tv) the apple tv remote works and sound bar is disconnected.  Any ideas why remote will not work with the sound bar?  

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IainECContributor I
posted in Components and Architectural
Just added a second Play 5. Connection is a problem

Hi, I’ve just added a seconr (second hand) Play 5 to my system. I’m having problems connecting so tried ethernet to router option. I get no green connection lights showing on the ethernet port. Does this mean there’s a hardware issue? ThanksIain

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Airgetlam
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Maritimer555Trending Lyricist I
posted in Components and Architectural
Please help interpret my Network Matrix report

I have been having problems the last 6-8 months with staying connected when first starting up Sonos.I pitched a detailed question another forum which i’ll paste below. I have since learned how to run the reports that produce the Network Matrix diagram. I’ll also paste that below. I’m hoping some of you might explain why 2 of my speakers are white.The orange and RED I assume are bad. My description pasted below does not note that the ISP router was placed right next to the house electrical panel.  i also tested my wifi near all my speakers and am getting 50-70 mbps download speeds  I have 5 Sonos speakers and a Sonos Connect (see details below). I love it.I primarily stream Spotify music thru the system via WIFI only. I do not use the Sonos wired (sonosnet).I use an iPad and iPhone 8 to access S2 and Spotify.My issue is with Sonos cutting out when I switch from as example my daily playlist one tor 2. It may continue to play song 1 and then slowly merge to song 2 with fits along the way.

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ButtonbasherContributor I
posted in Components and Architectural
Trying to split my existing system

Hi all can't find anything online about what I'm trying to achieve so I thought I'd reach out here.I have a Arc, sub gen 3 and two play ones acting as surrounds in my living room which is all great but in the summer I'd like to take my sub and two play ones out in the garden to play music and not involve the arc.I'm trying to replicate this set up in my living room but the arc keeps butting in,if I unplug power to the arc everything else is greyed out on the app which is what I'd  imagine would happen if I physically moved out to the garden being on the same WiFi and all.Any can or can nots would be much appreciated .Even if I could set up a different Sonos account on a tablet/phone but using the same WiFi would be something.Thanks in advance 

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Murlio
MurlioContributor I
posted in Components and Architectural
Play 1 - stereo pair issue

Hi All,Since S2 App update on Friday I lost a Sonos Play 1 Gen1 speaker from my system, I have 2 . Managed to get them all recognised on the App but they will no longer Stereo Pair , I just get this on the app. Any help would be appreciated .  

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Murlio
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MuddyPawsContributor I
asked in Components and Architectural
Play/One - problem setting up

I have two Sonos Play speakers which worked perfectly well on the original app.I received a Sonos One as a present.I realise that you can’t have all three grouped.When I tried to setup the One using the original app it said I had to use the new app as the old app didn’t support the new speakers.I did this but before I could really do anything the new app detected the Play speakers and said I had to use the original app.I can’t do anything with the original app though because that also detects the new One.I just go round in circles.I have ended up switching the two Play speakers off and deleting the original app but this now means I can only use the One with the new app.I don’t mind not being able to group them into one system but is there any way I can have two systems? The original Play as one and the new One with the new app.Its so frustrating. 

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Rowena B.
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jm77Contributor I
asked in Components and Architectural
Apple TV 4k -> Kanex -> optical to Beam

Hi, I have a problem with my setup…  Working setup… Benq beamer hdmi to Kanex and hdmi to Apple tv… From Kanex I use a optical cable to my playbar… Everything worked…Now I changed the playbar to a beam, and are using the included optical to hdmi adapter that came with the beam… But I have no Sound?

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Airgetlam
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maddog4680Contributor I
posted in Components and Architectural
This is the first day that I haven't cussed out loud at Sonos

I live in an apartment building with a lot of 2.4Ghz interference.  Signal scans would often show upwards of 25 battling 2.4Ghz signals, and that’s the environment in which I was trying to get Sonos to behave.  I tried wireless first, which was a disaster.  Then I got a Boost, which helped somewhat, but not enough.  So I hardwired one of the speakers, then added the Boost, then hardwired a second speaker plus the Boost, and everything would work for 30 minutes or so until my neighbors came home, or until I decided to use the microwave (!).Over the past year or so I took advantage of the upgrade discount to get rid of my abominable Play:1s.  Then yesterday I finally decided to replace those terrible Gen1 Ones with One SLs, hoping that being 100% 5Ghz compatible would be my ticket.  After setting them up, rebooting my router, and confirming that all of my Sonos speakers were hooked up to 5G...hallelujah!  Rock-solid connection, amazing sound, AirPlay FINALLY works dependably.The moral of

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Smilja
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Rocky16Contributor I
asked in Components and Architectural
Connection issue

Sonos doesn’t connect from iPhone but dies on other devices. Tried deleting app will connect on Ethernet. Wifi same and settings match Sonos.

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EzkimofoContributor I
asked in Components and Architectural
Playbase suddently won't connect to WIFI anymore.

Hi community / support,I’ve had my sonos playbase working on my home network (wired and wifi) with no issues for 3 years or so.Noticed here the other day that the playbase wifi in fact wasn’t working any more. sound from TV via optical cable worked just fine but I noted that when I tried to stream audio to the unit that the playbase wasn’t part of my surround setup anymore (SUB 1st gen, 2x Sonos:one).I’ve since tried different factory reset scenarios trough the wired connection but still haven’t managed to get wifi working again. Ethernet/wired still works fine on the playbase but I need the wireless setup in my livingroom. This has been working just fine the past few years. I’ve read the different threads with users having the same wifi issue across the products but with the playbase especially. I don’t know what to do atm. I’m suspecting that the wifi unit/chip on the playbase is now faulty. I certaintly hope not. What to do now? I’ve run the diagnostics and it’s submitted. The numbe

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Paul A
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ScubaskerryContributor I
asked in Components and Architectural
Sonos One and Google Mesh

hello therei have just created a google mesh wifi (not google nest) and now want to connect my Sonos system to that, my problem is in order to change wifi network i have to plug an ethernet cable in to the new network router which in this case is the google mesh, but the mesh only has one port which is to be connected to the main internet router, so basically Sonos is not compatible with Google mesh ? can someone help me pleae, i go in to network settings on the app and the only wifi network it sees is the current one/old one which i no longer want to use for wifi. many thanks

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LillyContributor I
asked in Components and Architectural
Microphone not working

I have issues with Sonos only playing radio stations and nothing from amazon music. I de registered my Sonos and created a new account and have re set all the links. To re register I was told to reboot. However the SONOS microphone is not working and unresponsive to touch. I can only play music on the Sonos  by asking Alexa through my mobile. How can I get the microphone to work on the SONOS?

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Mark P
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KsprsjContributor I
asked in Components and Architectural
Sonos won't let me sign in.

Ever since I installed the new Sonos app I’m not able to sign in to my account anymore.It somehow has linked my account to another one that I do not own and won’t accept me using my credentials. This is extremely frustrating. How can I get to log in? Factory reset maybe?  

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Paul A
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newyorkzonozContributor I
posted in Components and Architectural
One iPhone can't find network

we have an iphone, and android work with no problem.  sonos s1,  another iphone got kicked off and cannot sign on, says “cannot find network” 

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Rowena B.
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JNyzContributor I
posted in Components and Architectural
Playbar sounds is cutting in and out.

Playbar sound is cutting in and out while watching cable tv, streaming and internet TV. I disconnected cable HDMI but sounds still cuts in and out. When sound is out, white light on side of playbar blinks and when sound is out. Diagnostic 1909477452.  Thanks 

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Isa26Contributor I
posted in Components and Architectural
Sonos Move heat

Does someone's sonos move on one side get a little hotter than the other? It happens to me on the right side if I look at it from the front. I do not know if it's normal...

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Thomas JuulContributor I
posted in Components and Architectural
No sound from Sonos Playbar

Jeg har en playbar og en Sonos SUB koblet sammen, men nu hvor jeg skal sætte musik på over Spotify eller igennem tv’et er det kun sub der spiller, eller det lyder sådan. Er der andre som har oplevet det? Og det er fra den ene dag til den anden.

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MedronioContributor I
asked in Components and Architectural
Sonos Arc won't close TV connection when turning TV off.

I am quite satisfied with my ARC but one problem annoys me:When i power off my TV the ARC will not respond to Alexa voice commands. In the Sonos App the ARC is still connected to the TV so i always have to use the App when i want to start music after watching TV.Would be much more convenient if the ARC just quits the TV connection and would go into Alexa or whatever mode.Is there any way i can set this up?I am using a Philips PUS49 TV, the ARC is connected via HDMI/ARC. Greetings, Sascha

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Paul A
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JhongContributor I
asked in Components and Architectural
Sonos One not found in AirPlay List

Greetings, I had my Sonos One for a year now, ever since i updated the Sonos S1 application to Sonos S2, my Sonos speaker is no longer discoverable in Airplay list, i can only view my speaker through the app itself, may i know if there’s any troubleshooting guide to resolve this issue?

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Mark P
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ShadyaContributor I
asked in Components and Architectural
Sonos One to Vankyo 430 leisure projector

Hello everyone!!!I recently got gifted a Sonos One gen 2 with incorporated Alexa, and I also got gifted a Vankyo projector 430 Leisure (I love Chrismas), I thought that it would make sense for me to get an Amazon firestick to stream content, since the Sonos had Alexa incorporated but for some reason I can’t get the projectors audio to come out through the Sonos. I am not tech savvy at all so please give me the “for dummies” version I thank you in advance for your answers 

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EmmaGContributor I
asked in Components and Architectural
Setting up a new system for a new product on the same WiFi

Hello wise people.We have an S1 system in the house which has a Bridge, Play:3 and Connect connected to the home wifi. I have the S1 controller app on my phone.I bought a Sonos One for my new home office but the S1 app can’t find it, even when I’m holding my phone next to it.So I downloaded S2 intending to set up a completely new system just for my home office (obviously on the same wifi). It keeps redirecting me to use the S1 controller or ‘set up a new system’ but then doesn’t give me this option.Could it be that my iPhone 6plus is too old to support the S2 controller? Or is there something else I’m missing?Thanks for any help.Emma

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Gold69Contributor I
asked in Components and Architectural
Sonos skips tracks and loses connection to Spotify account

Dear Sonos team, I have a 2x play 1 , 1x play 5 and these are connected via a bridge. Since a couple of weeks,  the Sonos app losses the connection to my Spotify account but I can always play Spotify via Spotify direct connection but in the app itself it seems like Sonos has lost the complete connection to my account incl. All tune  in radio stations and everything connected to the account. Sometimes it just takes a while and then it works .. Also, often Spotify tracks are jumped over when I have opened the album in the Sonos app.. I have done all the tips , from changing the channel, over restarting router but it came out the same. I even reconnected the account to the Sonos system .. Can you please help me ?  Best regards, Simon 

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