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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,912 Topics
  • 27,282 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4912 Topics
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ArntContributor I
asked in Components and Architectural
Unstable Tidal HD playback on Sonos

Hi all, I’m experiencing unstable playback with slow response (via app) from a group and common delay with some speakers and others not. The specific group includes these products: boost, play3, play1, play5, One SL and Connect:Amp. I’m using Tidal HiFi. The issue has gotten more common recently. Would be wonderful to hear ideas on what could cause this:-)Diagnosis submitted: 1506863163Thanks, Arnt

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3 years ago
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gtsa63Contributor I
asked in Components and Architectural
WiFi password incorrect

I've spent 3 days trying to get my playbar, sub, and 2 play-3 speakers set up and it keeps saying the WiFi password is incorrect even when I copy-paste from the router settings. It accepts the range extender network password, which is the same as the other one, but then tells me I can't use the speakers without the Boost. So now I'm stuck with thousands of dollars of speakers that don't work. I've tried changing the network password, deleting and reinstalling the app, resetting the speakers. I've tried plugging a speaker into the router but then the app doesn't even find it when searching for speakers to set up. Can anyone suggest something else to try?

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3 years ago
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JJ_2000Contributor I
asked in Components and Architectural
Unable to connect to Sonos

Hi Sonos community.My iphone only connects to sonos about 20% of the time. The rest of the time is says “Unable to connect to Sonos product”.I’ve tried resetting the app, restarting my router, switching all router traffic to 2.4GHz, re-installing sonos app on phone, setting the iphone ‘local network’ on, restarting my phone.The thing I really don’t understand is my wife’s android phone has no trouble connecting to Sonos - works 100% of the time. It seems to be a problem with the iphone only (iphone 11, ios14.2)Any ideas wd be very much appreciated! 

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3 years ago
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azrielleeContributor I
asked in Components and Architectural
Unable to connect products to Wifi!

I currently have a Sonos Playbase and a Sonos Sub. They were both connected to my Wifi in the past however there was one day when they were just disconnected from the Wifi.The Playbase is now connected to the router through Ethernet cable while the Sub is unable to be connected. When I try taking out the Ethernet cable, my Sonos app is unable to find either the Playbase or the Sub. With the Ethernet cable connected to the Playbase, I am unable to connect it to the Wifi as the error "Incorrect Password" keeps showing up. To note:1. I am definitely keying in the correct password.2. My router 802.11 mode is mixed 802.11a/n/ac.My wifi should be compatible with the Sonos products. I would like to enquire what I am able to do to reconnect both my Playbase and Sub to my wifi. As of now my Sub is unable to be used while my Playbase can only be used with an ethernet cable as I do not have sufficient ports on my router. I have already tried factory resetting both my products yet the issue still

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Stanley_4
3 years ago
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PaulMBanasContributor II
asked in Components and Architectural
Troubleshooting: Playbar not working with Sony TV KDL50@800 and Onkyo Receiver RZ620

The Playbar is working with music services, but not with the TV. I’ve tried unplugging TV, Playbar and receiver. On the Sonos System Info in the app, the Playbar has nothing next to it. The optical cable seems to be good with red lights coming out of TV and Playbar. (Should optical cable go to receiver rather than TV?)On the receiver, when I do a setup, searching in vain for some setting, the cable TV sound comes on when I get to sound settings, but disappears when I move to the next setting. It was working fine but quit working when I did a system update on the Onkyo receiver My diagnostics is 246167946

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buzz
3 years ago
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SteveZissou13Contributor I
asked in Components and Architectural
DVD cutting out temporarily

We have had the Sonos System for over a year now, and within the last 4 months the DVD player has begun cutting out periodically before coming back on. It only happens while playing DVDs, no other sources are affected. I have scoured the help section and tried most of the fixes I saw there, with no luck so far. It is a Sony Blueray/DVD player, playing DVDs, connected to a Beam, Sub, and 2 One Sls. The Beam and Sub are connected via Ethernet. I sent a diagnostic earlier, 178377687. It just cut out again while I was typing so I sent another as well, 1816949457. 

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Rowena B.
3 years ago
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eprubenContributor I
asked in Components and Architectural
Apple music not showing up in search results

Diagnostics submitted. 1012007798 This started about 3 weeks ago and will work on occasion but lately Apple Music will not show up when i search for anything:  artist, album, song, etc.

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Rowena B.
3 years ago
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Cwuest34Contributor I
asked in Components and Architectural
Roku ULTRA/Sonos system

I recently upgraded ROKU from premier to ULTRA. I’ve noticed that neither of my surround ONESL speakers work anymore. Is this a common issue? Setting adjustment? Thanks! 

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3 years ago
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Pmeade92Contributor I
asked in Components and Architectural
Faulty speaker - software or hardware ?

I just installed my Sonos One SL for my kitchen and the sound quality is extremely poor. It is very tinny and sounds like the speaker is using less than 5% of its total capacity. I have a One SL and a Beam in my living room and the sound is excellent. This is incomparable and clearly broken or faulty. I have tried returning to factory setting and reinstalling software but no luck. Wondering if the speaker simply arrived faulty ? Any suggestions ?

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3 years ago
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Innesr05Contributor I
posted in Components and Architectural
Sonos One setup

My sonos 1 doesn’t connect since I moved home tried to reset and set up temp connection etc but still not working  any help appreciated as it’s pretty much useless just now  many thanks 

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I
3 years ago
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charbuttContributor I
asked in Components and Architectural
Cannot control volume on Move with Sonos app

I can control volume on Sonos One, One SL and Port from Sonos app but not the Move???!

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Ken_Griffiths
3 years ago
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mcwinterrContributor I
asked in Components and Architectural
Sonos Beam and Ones connection issue with Apple Airport Express

I have a Sonos Beam and two Sonos Ones, connected wirelessly through my 2nd Generation Apple Airport Express with the latest firmware installed. This setup has worked just fine until recently, when I upgraded to Sonos S2 and got a new cable modem. Now, when I launch the S2 app on iOS 14, it says that I’m “Unable to connect to Sonos” and Alexa and Spotify (the only two services I’ve connected to Sonos through the app) doesn’t work. I have enabled access to the “Local Network” under the iOS 14 Privacy settings, and I’ve also completely reset my Sonos speakers to factory settings to no avail. The only thing that seems to temporarily work, is rebooting my Airport Express router. When I do that, I can access everything just fine through the Sonos S2 app, and can use Alexa and stream Spotify with no issues. But after a variable amount of time, it just stops working. I have no clue what the issue is, but has anyone else come across this/found a fix for it?

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3 years ago
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lbbrown851Contributor I
posted in Components and Architectural
Physical damage to speaker mounting plate of my play 5, where do i get it fixed?

where do I get my play 5 repaired? speaker mounting plate is cracked causing distortion of the sound??super tough getting through to the customer service at Sonos.. 

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3 years ago
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jarveContributor I
asked in Components and Architectural
Playbase won't power on

Hi All, I was happily watching my TV last night when all of sudden my Playbase turned itself off. I’ve tried to reconnect the power cable securely and have tested multiple power sockets but to no avail, the unit will just not turn back on again. Has anyone else come across this and/or know how to fix it? I’m guessing the power unit inside the unit may have failed so might have to send it off to be repaired. Any help greatly appreciated as I’m currently set up for 5.1 surround sound in my living room and without the Playbase the rest are pretty useless!Thanks.

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Ken_Griffiths
3 years ago
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AsmidsContributor I
asked in Components and Architectural
Sonos in one room wont group with rest

Hi, i have a problem.!!! Recently one of my Sonia the one I have in the bathroom won’t play when I group all the rest of them! I can play separate music in the bathroom, and on the other 3 I can play same. But it don’t want to be grouped with the bathroom. How to fix?

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3 years ago
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mdbaumContributor I
asked in Components and Architectural
Sonos Connect:Amps not powering on

My Sonos Connect amps - I have 2 -  won’t power on. Is there a hard reset somewhere or something that could have burned out and needs to be replaced?  One is about a year old, the other 3.It’s eerily quiet these days!Thanks for the help and suggestions.

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3 years ago
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frankly99Contributor I
asked in Components and Architectural
Airplay requesting password

My Sonos One has suddenly started requesting a password for AirPlay. I also have a Symphonisk on the same network which is working fine (not requesting a password). Previously for several months both have been working fine, including airplay with no password. Recently I bought a HomePod mini which is on the same network - that’s the only recent change I know of. Now I can airplay to the Symphonisk or the HomePod mini but when I try to airplay to the Sonos One, from any of our Apple devices (all of which previously worked fine), it requests a password.To summarise: Symphonisk, HomePod mini, Sonos One on the network. Several iPhones in use across the family. Everything works fine except when any iPhone tries to airplay to the Sonos One, it needs a password.What do I do?

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3 years ago