Components and Architectural

Fair warning, lots of detail. I’m a software engineer with familiarity with networking architectures so I’ll be direct. I've recently upgraded both my router and modem, which is where issues began.Single floor apartment that’s less than 500sq feet. Three Sonos:One devices, none more than 3M and a single wall (wood framing + sheetrock) from the router, signal strengths are extremely high (-30dbm) and there’s no more than 4 of my neighbor’s networks competing on any channel (1/6/11). A few neighbors use the in between networks but they aren’t meaningfully contributing to any added signal load on 1/6/11. iPhone XS with Sonos S2 12.2.3System was originally hooked up with ‘Modem 1’ and an older Linksys 2.4 single band router. Sonos was stable, with Alexa enabled, no issues.I updated to a dual-band ASUS RT-AX86U. I reused the old SSID and password so I didn’t have to login the 9 devices on the network again, and had no issues. Sonos and Alexa both worked great.I then later updated to a new m

I am in UK. I use the BBC Sounds app to play radio shows via air play 2 on my SONOS system. I have a Play:3 grouped with a One SL. I only use the One SL to access air play - it will always be muted, so I am only really using the Play:3 for the sound. I know it sounds nuts but I couldn’t afford to upgrade my whole SONOS system just listen to the radio in my kitchen when the BBC decided to remove their shows from services like TuneIn in order to “improve my experience” and the One SL is very tinny on its own. Here’s the problem: when I start a radio program and connect it to SONOS via AirPlay the volume on the One SL and Play:3 always reset to a high level and I have to race to mute the One SL and lower the Play:3. This happens every time I make the AirPlay connection, it always resets. I have searched iOS, BBC Sounds and SONOS settings but can’t find a starting volume setting anywhere. Is there a way of avoiding this annoying habit of high initial volume over AirPlay?

Hi, I was recently bought a Nest WiFi, until I connected the system my Arc work excellent. Now I trying to make the same with the Nest and the Sonos don’t open the temporary WiFi during the setup. I was also tried connected with wired to the Nest and I saw the device but can configure it. I was tried to connect connect to the Sonos account from add device in the google home app but it’s saying there no option to was it in my country. please your help

After installing the new app and boost, my system is now split in my house.  The tv area with the playbar, 3’s and base are seemingly on their own system while everything else is on a different one.  

I've had problems with my S15 gen 2 Connect that have gotten progressively worse.  In addition to this device, I've got 6 Play:Ones, one ethernet connected for Sonosnet, that are still running normally.   I'm running S2. First, the S15 showed up in my system and played for awhile and then would stop playing.   Tricked it back in by joining a group but went away fairly quickly.  Then it disappeared from the system altogether so I did a factory reset and added it back into my system successfully but it went back to playing only briefly before stopping.  Now it has vanished from the system again and won't progress to the flashing green point of a factory reset.  Flashes white 4 times fairly strongly with slight flickering on the 4th flash and then stutters on the 5th and very faintly has orange on the pause/play button.  Continues to cycle through like this.Okay.  Plugged the Connect into the router directly.  Now will flash green for awhile but then not.  Successfully added the Connect b

I am using 2 Sonos one SL with my Apple TV HD as the audio output. My system had been working great for weeks and all of a sudden the speakers are unable to connect via the Apple TV. The speakers are working fine through my MacBook and iPhone but not Apple TV. I have reset the speakers, router and Apple TV and nothing changes. Please help! This is very frustrating and I haven’t been able to find a solution…..

Hello,New owner here. I installed my Sonos AMP this morning. Configuration is: Sony X900H, Sonos AMP driving two Paradigm Studio 20 V2 reference speakers (bookshelf) using HDMI ARC.  Problem- music is day and night compared to TV internal speakers. But during regular TV broadcasts, the TV internal speakers sound noticeably better than the Sonos/Paradigm configuration. Any thoughts?  I’ve adjusted the EQ. Thanks in advance for any suggestions.  Robert

when I get home at night my system cuts out for the first 20 minutes until it syncs…  nothing new in house. just startedwhy?  how to fix it?

I have recently purchased the Sonos Move, and there is a problem with Alexa. When the speaker is paused or not plying any music, it hears the Alexa command just fine, but when music is playing, even very quietly, she doesn’t respond, no matter how loud I shout Alexa. Sometimes it does if I fully turn off the speaker and reboot it, but again after a few commands it will stop responding as soon as anything is playing on it. I have 3 Sonos ones that are all excellent at picking up my voice when they are playing music, so I know this is a Move issue. Also, please note that I realise that you can’t use Alexa in Bluetooth mode. This is purely on WiFi like the rest of my system. Any ideas?

My Sonos tube keeps buffering. WHats the problem

Hi, I have 2 connect:amps - 1 for the kitchen and 1 for the dining room. Yesterday, the kitchen one just stopped working. There is no power. I tried changing the dis on the plug and switching the power cables but no lights come on.

I have Pandora Premium. Which buys me unlimited skips. However when my Pandora is streaming through the Sonos app, it tells me I’m out of skips. Anyone experience this?

HiI have paired speakers(Symfonisk from IKEA) however one of the paired seems to drop out regularly. Any suggestions? thanks 

When I select an activity playlists no music is listed and it says “no selections are available”. I use this feature all the time so it’s a recent issue. I can access my recently played playlist but nothing new. Has anyone had a similar issue? 

Hi, my sonos amps and speakers keep dropping off the app and won’t connect, I’ve reset all the sonos devices but still have issues it seems I can connect 2 to 3 sonos amps/speakers but as I add more my app won’t connect, I had this issue before when my sky q was fitted last year and solved the issue by hard wiring the sky q boxes and turning off the sky q mini boxes WiFi as this seemed to interfere with the sonos, can anyone suggest something else I can do, could it be my sky router ?  

I made changes to my wifi and since then my Sonos has completely stopped working. I have a playbase and two Sonos ones all set up in one room.  It was still working at first, despite the original wifi it was connected to changing the name. But I couldn’t find my Sonos on Spotify. When I tried to check this out I was first told to update the app version. After this all the instructions online were now inconsistent with the new app.  today I went to plug in one of the Sonos Ones into the router via Ethernet. Initially, it tells me I am now set up on the new wifi. But when I unplug it and go back downstairs to where the others are it says there is a problem.  i have now retried this 4 times with both smaller speakers with multiple different methods and nothing. There is now no sound at all and I keep getting error methods.  honestly, this is unfathomably infuriating. The fact you can’t make these changes without plugging a speaker into a router is crazy. The system is dreadful. And this f

I moved from the USA to New Zealand and am a long time Sonos user.  I just purchased my first new Sonos product in New Zealand and am trying to set up my network but every time I log in to my Sonos account it bounces me out with no error message and I cannot connect the new product. My US registered products are being shipped over but I really hope I can get a system set up here already with my NZ-purchased product.

So in our house we have two wi-fi networks: the main Virgin one, and then I have an AirPort Extreme connected by Ethernet to the Virgin router, the AirPort broadcasts as a separate network.The AirPort network was created during lockdown to boost upstairs office signal strength.  I have a One SL in the office, configured to the original Virgin network (three Sonos products in the setup).  Overall the AirPort network seems to be stronger and I want to try switching over to it.  Bear in mind that the AirPort network doesn’t work if the Virgin network is switched off - so when I open the Sonos app the original network is always recognised, Based on my reading this does not seem to be a straightforward process.  Is the only option to reset all three speakers and reconfigure as a new network?  I don’t have Sonos playlists etc so not a big deal necessarily (apart from being very laborious).  I’m no firmware designer but it does occur to me that Sonos users are like most other people who move

Hello friends! There is a problem: my friend gave me his old Sonos Play 1, but FORGOT to disconnect it from his account. I cannot connect it to my system until he disconnects it, but he switched from sonos to another system and does not want to remember his account. What should I do? I cannot reset it to factory settings.

I have a system what I’m use in our house since 2,5 years. I have an asus mesh wifi system and 8 sonos zones.  1. living room: playbase, sub, one + sl as a surround system 2: kitchen: stereo pair play 13: entrance: symfonisk lamp alone4: home office: play 1 alone5: bathroom: symfonisk bookshelf alone 6: bath 2: play 1 alone7: sleeping room: playbar alone8: move Till now all have worked fine, nothing changed (no new device etc) just apparently in the living room where a surround system was made fall apart. Only playbase was working. I have removed the sub and the surrounds from the system. Now I can’t add them back to the room. When I tried to add they have created the same room name with “2”, “3” etc tags instead of grouping with the playbase, or simply can’t add them because of poor network connection or other issues. There are of course other devices around smart TV, Apple TV, intel nuc, PlayStation 4 pro, laptops, iPad, Xiaomi roborock etc but all turned off not to interfere wifi si

sonos playbar plays fine but starts makes buzzing noise only when connected thru optical, since a couple of days.the moment that a signal is transmitted thru the optical cable, the Playbar starts to buzz.And the buzzing is different (pitch) when playing from the TV set top box then when streaming from netflix/youtube.the volume of the buzzing is controlled thru the volume control of the sonos app.

The list of Sonos speakers has suddenly disappeared from my iPhone so that I can no longer play direct from iPhone apps such as Spotify, Primephonic, Pocket Casts etc. although I can play exactly the same material if I use the Sonos App. What has gone wrong?

Yesterday and today I have had a number of drop-outs whilst listening to Sonos Radio - radio stops suddenly and then restarts after a few seconds. I have created diagnostic 1390421046Any help would be appreciated

I recently changed my router to a ASUS Zenwifi AX8 Mesh router.  My older speakers are connecting fine on WIFI but my Sonos One will rarely connect and is very unstable (keep disappearing from WIFI). Can anyone help with a fix? 

For the past few days I cannot reliably connect to SiriusXM on any of the apps (Phone, iPad, Mac desktop).  When I browse for SiriusXM channels I get messages like “unable to connect..” This has happened in the past and then for some reason it corrects itself days later. Why?