Components and Architectural

As move as I love the Move why when using it via Bluetooth does the music cut out when I open Whatsapp? I'm not even playing media sent in a message, just opening the app...🤷‍♂️😖 Is there anyway I can disable this?

I have downloaded the SONOS app for my PC and it started up fine connecting to my Play:1 and I started to play a song on Spotify. However, when I later wanted to pause, the pause symbol on the app only briefly changed to play and the music continued. Now I cannot restore connection even though I have chosen the option to reset the connection.I can still control the Play:1 from my phone as normal with no problems. Can the problem on the PC be because I in the meantime opened a VPN connection to my work? How to proceed?Best, Lars

Hi all, The Sonos controller app does not work on my new M1 MacBook Air. As soon as the software starts up, it stops responding and the only way out is for me to Force Quit. I have tried uninstalling, re-installing, clearing cache etc.  Is this a known bug?  Many thanks.

Hello I am using OS X El Capitan, with iTunes version 12.8.2.3. Just can’t get Sonos Move to show/work as an Airplay device. iTunes keeps on quitting when I try a click the move speaker.Tried all the usual stuff, rebooting Move and Mac. Haven’t rebooted router just yet. So, am I doing something wrong? Can Sonos Move actually work on El Capitan iTunes? Many thanks

Sinc I moved to a new home I created a new system for my Play1 (3 pc) and Playbase.I expierenced no problems with the Play1 but the Playbase will not appear in the S2 app.I tried to reset the Playbase (powercord out, press play/pause butoon, put powercord in) but the LED indicator turn into permanent green, not blinking. how can I reset the Playbase and connect to my system??

In the morning often the sonos chime plays instead of the selected radio station. Confusingly, If I open the app I can just stop the chime and start playing the radio station. I’ve found previous questions where the suggested answer was changing the sonosnet channel, but that option is grayed out in my app. I’ve tried moving the speaker around in the room but no success. I also upgraded the home wifi, which fixed the problem for a couple months, but now it’s back since a couple weeks. Diagnostic report: 1282918493

I have 3 Sonos connects s15. They are grouped and connected to my phone. I play music through the app. No sound through the speakers. Why?

I have a Sonos Move that I have been using with Aiplay 2 via my iMac for several months with no issues. Yesterday it stopped connecting or playing via Airplay. It shows up in the Airplay menu, with a checkmark, but no sound comes through the move. Other Airplay devices, Homepods, are working. I can connect via Bluetooth with my phone and that works fine. I have reset as new, updated firmware, reconnected to the WiFi network, but it still won’t play.

We run a sonos system with different players but without bridge. Excellent wireless network. But we loose every few minutes the contact to the radio stations. The duration of loss and the intervall of loass is never the same. Our internet connection is via fibre and stable. A restart of the controller did not help. Software is said to be updated.

Hi,Myself and my partner have a Sonos beam and 2 Sonos 1 speakers setup in our living room, the Sonos account under my partners email. We both have the Sonos app on our phones, both signed in under his account. Everything has been working fine, both of us able to control Sonos either using the voice command or selecting songs through the app on our phones until 24 hours ago when suddenly I tried accessing the account on my phone and the account, system, services & voice options were greyed out. I was also getting the error message “unable to connect to Sonos”. What’s weird is that my partners app was working completely fine with no connection issues.  We have tried unplugging our router, switching off our Sonos products at the plug, even doing a factory reset and yet are still having the same issue. What’s weird is that now we have reset it all up through my phone it’s now working fine but now my partner is having the same issue on his phone ie. the above options greyed out getting

I recently bought a new wifi router/access point an ASUS RT-AC88U Once I switched over to it I found that I had sporadic access to my Sonos speakers (Play 3, Playbar + Sub). Sometimes I could connect to the speakers, sometimes I couldn't. When I could connect I'd sometimes be able to see all the rooms and other times only 1. I played with a bunch of wifi settings and finally tracked down the culprit. Wireless menu >> Professional Tab >> Airtime Fairness This setting is enabled by default. When I disabled it my access to my Sonos was restored to it's former fully functioning glory.

I just received a Sonos 5. I used to have my turntable running into my gen 1 connect amp. It successfully streamed to all my other Sonos speakers in the house using the Sonos 1 app. Now that I have replaced the connect amp with the Sonos 5 and upgraded the system to the sonos 2 app I’m unable to stream the turntable to the other speakers unless I have the Sonos 5 plugged directly into the router. Any thoughts on this.

Hi, approx 2 months ago I started having issues with Spotify connect. I am no longer able to play directly from Spotify app.Most of the time when in Spotify app, I can see all my Sonos speakers as available but when trying to choose either one of them I get:error saying that Spotify is not active on this device and music is still being played on my pc or phone nothing is happening it switches to Sonos speaker and shows that the music is playing but there is no sound coming from actual speaker and at  the same time Sonos app shows that nothing is being played also on Sonos app I am getting errors like: the connection to Spotify was lost.I swear I have tried all suggestions I have found here including shutting down router/sonos speakers/laptops/phones and bringing back in correct order in case there’s wifi noise (all my devices are using 2.4gh), logging in and out, reinstalling, pretty much everything but factory reset for my speakers. Can’t be more frustrated now because nothing helps.

Both my amp (for built in speakers) and my playbar can be played individually from the s2 app. However they cannot be grouped together. I ran diagnostics and the associated number is 2060087850.

When I play music through my surround sound it cuts out. I have isolated it to my play bar. (Television works fine.) I have rebooted, tried it connected to eathernet and on wifi. Problem is consistently the same. I changed router settings as per sonos and it is still doing it. All other sonos speakers are fine. Any ideas?Case 02573886

Bonjour. Je suis bien connecté en mode bluetooth avec ma sonos move mais le son ne sort pas sur l'enceinte.  Avez-vous une solution svp?

Hi everyone, im new to the community :-) I have been given a sonos 1 by a family member....and it doesnt work! hee hee. I thought id ask if it can be fixed before i get rid of it. I have tried to link it up to my wifi through the app (initial setup) but i havent got very far! Ive turned on the power and a white constant light is lit and when i try to search for  my network it just keeps searching and isnt connecting to anything or moving on from the little search ikon. Any help would be greatly appreciated. Im a sonos virgin! Thanks in advance :-)

I have a play 5 that sometimes blink a white light once e them dies and sometimes don’t even shows any light when plugged in the power ( it was working fine before)

I am unable to view any purchased content from my Bandcamp account. I completed the authorisation and Bandcamp appears in Sonos but says 'no selection available' when I select any of the categories. I have submitted a diagnostic report - 1320941429  

Hi, I have Sonos Play 5 Gen 2. Speaker does not power on. After closer inspection I found that mosfet (65E6600) is shorted and with it blew R108, R106 D3, R12 components. Could someone share if anyone had experience with this issue? Also could someone be kind enough to provide values for these components?    

I have a Sonos system with the following components.  The Beam, a Sub and two SL one units.  Starting this past week the system drops connection from the network.  It’s usually only once first thing in the day.  When I look at the Sonos App it says it can’t find the Sonos system.  Sometimes restarting the Beam fixes the issue.  Sometimes not, but if I wait long enough it does reconnect.  The system is currently connected with Wifi.  I was thinking of hardwiring the Beam to the network because there is a drop next to it but I have to keep the sub and SL One units on wifi.  When I hardwire the Beam it does not see the rest of the components.  Is it possible to configure a mixed Wifi and hardwired system or do they all need to connect to the network the same way? What could possibly be causing the system to disconnect from the network?  My Wifi is the Google Nest Mesh with the main router and one Point.  The Point is in the same room as the Sonos system.

Hello everyone!  Hopefully someone can help me, I have to constantly close and open the app on my iPhone to connect to my system, then once connected I can pick one song and then after that it disconnects again and I can’t pick anymore. It will then connect again after about 3-4 mins. Very very frustrating.  Anyone have any idea’s? 

When unboxing my new Sub Gen 3 I noticed the back plate of it creaks under very little pressure. Is this normal / will it affect the sound or should it be returned/exchanged?

Bonjour,Mon enceinte SONOS PLAY 5 GEN 1fait du bruit au bout d’une quinzaine de minutes quand elle est sous tension.J’entends un légér “clac”.Que faut il faire ?Merci pour votre aideLL

I've been instructed to send back my faulty Play 5 gen2 speaker to Sonos.I've been sent two emails though, one with shipping instructions from DHL and one saying use UPS? The DHL email sends me to the Norwegian site?!?I'm from the United Kingdom, can anyone help please.........I miss using my speaker!!!!!