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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,921 Topics
  • 27,360 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4921 Topics
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frankly99Contributor I
asked in Components and Architectural
Airplay requesting password

My Sonos One has suddenly started requesting a password for AirPlay. I also have a Symphonisk on the same network which is working fine (not requesting a password). Previously for several months both have been working fine, including airplay with no password. Recently I bought a HomePod mini which is on the same network - that’s the only recent change I know of. Now I can airplay to the Symphonisk or the HomePod mini but when I try to airplay to the Sonos One, from any of our Apple devices (all of which previously worked fine), it requests a password.To summarise: Symphonisk, HomePod mini, Sonos One on the network. Several iPhones in use across the family. Everything works fine except when any iPhone tries to airplay to the Sonos One, it needs a password.What do I do?

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3 years ago
Stephan Quenstedt
Stephan QuenstedtContributor I
posted in Components and Architectural
Dead Sonos Play5 Gen 1

Hello I have a Sonos Play 5 version 1 here. I have already changed the PWM only the diode or transistor with the code F2 is defective. Does anyone have any idea what it is? I also do not find a correct example circuit on the internet to possibly find out for myself. Ciao Stephan

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D
3 years ago
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pbirkeTrending Lyricist I
posted in Components and Architectural
Sonos iOS app often fails to connect

Why does the Sonos iOS app often fail to connect? This has been a problem with both Sonos 1 and 2. Works for a few days then stops working. Same issue across different iPhones and iPads. All devices and speakers have full wifi signal. Only thing that fixes it is a full app reset which is a pain. What is the solution. Any response about rebooting routers or access points will be ignored. 10 years later, we’re well beyond basic trouble shooting of an unstable code base. What say you??

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Corry P
3 years ago
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dvd4meContributor I
posted in Components and Architectural
Play:5 Gen1 no power, 2QS02 driver IC issue

Play:5 2QS02 Picture is from another community memberHello,I started this specific topic on the 2QS02 power mosfet driver because maybe someone figured this out already.The “no power” issue is related in my case by the lack of Vcc voltage on pin7 on this driver IC 2QS02, as in the respective Infineon datasheet.If I manually apply 12V on pin 7 then all is good, the power comes back in the secondary. At least it means there is nothing wrong with the IC.I know, I could power the driver IC externally, right? But then it will not be Sonos anymore…The supply voltage of this IC is related with that small 100uF 25V small capacitor located between the two big main 400V ones. I cannot see from where that 100uF capacitor is being charged, to be able to supply the power to 2QS02. There is anyone who figure-it out this part of the power circuit?Thanks

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3 years ago
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BHouseBillyContributor I
asked in Components and Architectural
Missing speakers

Hi there,  I have this recurring seemingly random issue with my system where at random the system drops all except the one speaker connected to the router from the app.This seems to happen randomly when everything been be good for a week but then the issue can already over night.No amount of switching the router is and on our the speakers off and on seems to make them reappear on the app. Devices seem to reappear at random after an indeterminate period of time. Today it's been 8 hours since I observed the issue and they're still.not backDevices1x play5 gen23 x play:1 ( one of these is connected to the router)1x arc   

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Ken_Griffiths
3 years ago
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Grayhair
posted in Components and Architectural
Tone issue with S2 and iPhone 12 Pro /iOS 14.3

 I am having with S2 and an iPhone 12 pro with iOS 14.3.  The issue I am having is that when I leave S2 open the notification sound for text messages and when I close the phone are extremely low, barely audible.  The is no issue with the notification sound for the phone.  When I close S2 (remove from memory) the sounds for text messages and when I close the phone are normal.

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Rowena B.
3 years ago
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MenacesoContributor II
asked in Components and Architectural
Products disappear and then reappear and volume keeps cutting out on system

Help.  After many years of near faultless operation of my system I am suddenly having real issues.The only changes I have made recently are to upgrade to a new BT Smart Hub 2 and add a secondhand Play 5 Gen 1. Two weeks later my problems started. First certain units started cutting out and then would suddenly kick in again. Then I noticed some products disappeared from the app. I have noticed on the app that after the volume disappears it looks like the signal is still being received (Radio) and then that stops too.  I have tried a router reboot, disconnecting power to products and tried to reset the system. I now have all products showing in the app but still get cut outs of volume. My whole system is hardwired.Any ideas welcome please.

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Ken_Griffiths
3 years ago
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MS3122Contributor I
posted in Components and Architectural
Keeps cutting in and out

I have 2 play 1 and a first generation play 5 mall works well until release of new controller. Can’t update as the gen 1 play 5 doesn’t allowme to. System works fine but the play 5 keeps cutting in and out. Play 5 in one room, 2 play 1 in next room with a wireless hub in between the two rooms. all Speakers are within 5 metres of each other. No hassles with play 1 but continuous drop outs with the play 5 please help

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Rowena B.
3 years ago
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MiniPhoenixContributor I
asked in Components and Architectural
Music Stops with new router

Hi all,I recently purchase a new router D-Link DIR-X1560 with WiFi 6 function. I set it up smoothly, and all the speaks (2x ONE and SYMFONISK) can be found and given IP address from the router setting App.When I tired to play music through spotify, music often stopped for a few minutes played, and Sonos app often shown “Unable to connected to Sonos”. I am wondering this is due to the router can automatically switches between 2.4 and 5 GHz. I turned off this function and separated 2.4 and 5 GHz as different SSID/Pw, but it doesn't seem working. I am wondering is any extra setting for router that I can solve this problem, eg, DHCP, Vlan Bridge, etc.? Thanks,  

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R
3 years ago
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GradunTrending Lyricist I
asked in Components and Architectural
Sonos Radio audio dropping out

Frequent drop out on Sonos radio when listening to bbc 6 music and others. Have tried usual fixes to no avail. The problem has been increasing since introduction of Sonos Radio. I don’t have the HD radio option. WiFi speed in house is good and consistent.getting very fed up with Sonos these days.Diagnostic 1277947695 

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Ken_Griffiths
3 years ago
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RichieKiContributor I
asked in Components and Architectural
No light and not working.

Sonos connect unit was working in the morning but when we returned from a walk it wasn’t visible on the app and none of the lights were visible on the unit.Tried a different power lead. Still no lights and No action.Moved a connect from a diffenent room into its spot and it worked fine.Any ideas or am I the owner of a dead Sonos connect?thanks 

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Paul A
3 years ago
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SRCN1991Contributor I
asked in Components and Architectural
Spotify always drops or skips

When using spotify the playback always drops and we get a “ cannot connect to spotify”WiFi is all good and connection is good - any help?

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Simon B
3 years ago
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pdxmuslContributor I
asked in Components and Architectural
Cannot link sonos speakers

I have the 5.1 system with the play bar. Something happened a few weeks ago where all 4 speakers got removed from the stream app. They were there before. I've controlled them multiple times. Or at least I remember doing it.Im trying to add them back in. I reset one of them. That seems to get it back in the app, but it couldn't be linked. Sonos can't seem to find any of those speakers unless I reset them.I think the problem might be that its trying to re-register the product, but its already registered. I have the same account. Same wifi. Everything is the same. The speakers just disconnected for some reason. Is there something I can do to unregister or import these speakers? Before you ask. I've rebooted everything multiple times. Sonos app is ignoring those speakers I haven't attempted to reset.

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Ken_Griffiths
3 years ago
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kennabtContributor I
asked in Components and Architectural
Connect Low Volume since update

Ever since my app updated, my Connect has very low volume. Connect→ Amp→ Speakers. Amp turned to 100%. Worked fine prior to update. Diagnostic: 502130599.

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Paul A
3 years ago
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Patrick TurnerTrending Lyricist II
asked in Components and Architectural
Playbar suddenly not playing TV audio - Still works with streaming.

My Playbar suddenly stopped working with TV audio this week.  I have an LG UK6570AUA using optical out.  This has worked without issue for 2 years.  If I go into the app I can play music.  It will not recognize the TV input.  I have this Playbar set up along with a sub and two surround speakers.   Strangely when I try to use the volume up on the remote, the LED on the Playbar does not show anything.  But when I press volume down, the LED blinks.   Regardless if I go into the app it does not see that there is a TV source and raising the volume does nothing.   So this happened for the first time last Thursday.  I reset all connections, power cycled a few times, and eventually the playbar came back.  Today (Saturday) same problem.  I cannot do the same kabuki dance with all the wiring again.  My wife is pissed.  I had to go back to the TV speaker. I have seen other posts about this problem.  Seems like a silly issue to have.     Please help ASAP.  

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