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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,904 Topics
  • 27,242 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4904 Topics
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JajajajajaContributor I
asked in Components and Architectural
Can't connect to Sonos

Cant conect. Sonos 5, gen 1. HAd it for 2 years and used it maybe 2-3 hours. Cant conect. Trude everything!

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Airgetlam
3 years ago
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Martine HansenContributor I
asked in Components and Architectural
My Ikea SYMFONISK won’t connect (both wireless and with ethernet)

We recently changed our wifi password and I downloaded the new Sonos app. I‘ve been having trouble with the connection before, but now my Sonos won’t connect at all. I moved it to my room, which is closer to the decoder, and been trying to connect to WiFi both wireless and with ethernel. But it still can’t find my device. When trying to connect to WiFi the Sonos app says it’s the wrong password, but I’ve checked and it is the correct one.. 

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Airgetlam
3 years ago
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Rd33Contributor I
asked in Components and Architectural
Guest use forcing upgrade

Hi- when i log into the app/find the Sonos system on the wifi at a vacation home (not my account/home) it forces me to “update for more features”… but I’m not the owner and don’t know their account email/password. How can i use the system without going through this step? 

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Ken_Griffiths
3 years ago
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Karin123Contributor I
asked in Components and Architectural
My iPhone can't find and connect with my Sonos system

Himy iPhone can’t find and connect with my Sonos after getting a new router?

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Airgetlam
3 years ago
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walden.sContributor I
asked in Components and Architectural
Sonos Playbase wifi broken?

Sounds very much like the WiFi card is broken on my playblase, having read this forum. Anyone contactable from Sonos support, as your UK phone number is disconnected..

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Simon B
3 years ago
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JackieZContributor I
asked in Components and Architectural
Sonos speaker not allowing me to watch live streamed video - causing the video stream to skip and repeat like a broken record

My brand new Sonos speaker not allowing me to watch live streamed video - causing the video stream to skip and repeat like a broken record. When I switched to my laptop’s internal speakers it resumed playing just fine.

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J
3 years ago
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Maca1960Contributor I
asked in Components and Architectural
Airplay Unable to Connect

Ive bought three Sonos One speakers recently 2 black, 1 x white, two have worked perfectly (black) although the last one (white) wont conect via airplay (AIrplay “Unable to connect” to Den”,). Saying this all three work perfectly through the Sonos app.I have Factory reset offending speaker, rebooted IOS device,Rebooted router, changed name of the speaker,relocated the speaker.My thinking is the IOS airplay is at fault no so much the Wifi network or speaker.I have noted that the offending speaker has a hardware Version of 1.26.1.7-2.1 as the other speakers that are working have a hardware version of 1.26.1.7-2.2. I dont believe  the descrepencies with these versions woudl be at fault, as the three speakers were bought within the last 1 month. Any ideas would be greatly appreciated. CheersIan

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M
3 years ago
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MaxLevLContributor I
asked in Components and Architectural
Sonos Amp random popping / cracking sound on left channel

Hi, I have a Sonos Amp (new generation). its been plugged in october. I noticed that often when changing songs on Spotify, I would hear a popping / cracking sound from my left speaker. I tried to reproduce the problem but it was really random. A week ago, it started cracking /popping at random pretty much at any time, on any source like when I use Spotify, my TV or my Amazon Fire stick. I interchanged the left and right speaker to see if the problem was coming from the speakers, and it was still only affecting the left channel... I tried new cables, new banana plug... New hdmi cable... Connected to my network with a cable... Still no luck…Is there a possibility that my amp needs to be repaired or maybe there's an update or something I could do? Thanks!

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Simon B
3 years ago
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totemkoContributor I
asked in Components and Architectural
Spotify x Stereo with Five unbalanced

I am using two Fives in stereo mode + one sub.I noticed that the stereo is noticeably not balanced between left and right by default. One side is consistently louder.The pb seems to be Spotify specific.I tried to invert the Five speakers but it do not change anything (so it doesn’t seem to come from the speakers).  I tried with Sonos Radio and had no issue.As a fix I updated my EQ balance to compensate. But it forces me to change my EQ settings when switching music sources + it should not happen anyway. Any idea how i can fix this? 

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Annazel S
3 years ago
garfieldairlines
garfieldairlines
asked in Components and Architectural
Bandwidth problems FLAC only

Hello everyone.   I have two IKEA speakers, connected on a almost dedicated wifi network (only a phone is also connected to it), with excellent connectivity to the router and no conflicting wifi networks.  Listening to web radios and MP3 320kbs stored on my NAS works like a charm, but when I pick any FLAC music I get buffering errors, 1001 errors, or one second of music and numerous skipping and so on.  The NAS is directly connected with a CAT 5E ethernet cable to the wireless AP, that shouldn't be a problem. Besides, listening to the music with a computer on the same wifi next to the speakers works flawlessly.  What can I do to remedy to this problem? I am getting hopeless and it's next to impossible to use          

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Stanley_4
3 years ago
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Sexauer85Contributor I
posted in Components and Architectural
Sonos Desktop Controller updates cause a system crash

Hello, it seems that every time my sonos system is running fine and I install the new update for the desktop controller it completely breaks my system. I have 10 sonos products and some now do not show up in my device list, streaming services for music all of the sudden have the wrong encoding and will not play, or will completely stop playing everywhere half way through a song. Every time we update it seems to be one problem after another. Does anyone else experience the same issues, and is there any resolve for audio disconnects and speakers disappearing? Again, my system was running fine before the most recent update. These issues have happened in the past after updates to the desktop controller as well but resolve over time after multiple router resets. Everything else on my home internet works fine, no boost networks that could interfere (that was another problem I discovered in the past and corrected). 

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Stanley_4
3 years ago
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KayaemContributor I
asked in Components and Architectural
Cannot connect Sonos One to new ASUS Router

I just purchased and set up a new ASUS-RT-AC86U/CA Dual Band Wireless Router. I have tried several times to connect the Sonos One to no avail. I searched this community and found an answer from 3 years ago. I moved the Sonos One right next to the router. I adjusted the router settings per the community answer to: wireless menu>>Professional Tab>>Airtime Fairness - and disabled. I tried the setup through the Sonos App on my iPhone but it did not work (the Sonos network does not appear in wifi settings). So then I used the alternative set up and plugged the speaker directly into the router. The speaker worked instantly. I could play music from the app and I could use the Hey Google command. So then I moved the Sonos One back to where I originally had it placed. I plugged it in, went to the app and it showed the many stations I could connect to but when I tried, it says it cannot locate the Sonos One. The Hey Google only answers that it’s not connected to the internet. I tried

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K
3 years ago
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bilbo_frustrated67Contributor I
posted in Components and Architectural
how can i move a speaker to another system

I have 2 systems, One for my home and one for my work. I want to move a play 5 from work and put it on my home system. I disconnected the one i had on the home system. Now i can’t get either one to work. Is there a way of restoring both the sonos router and the speaker to factory settings so i can start over? I’ve tried doing the unplug and such but when i get to the step where is asks to press the connect button it keeps saying it won’t work. I’ve tried live chatting but they were no help. I;m really getting frustrated with sonos!   

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Ken_Griffiths
3 years ago
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TanelTrending Lyricist I
asked in Components and Architectural
AMP-s noise

Hi.AMP that is just unpacked and connected to power makes noise.No loudspeakers connected (no cables at all except power), so the noise is mechanical.Noise is especially noticeable when AMP warms up.It is not very loud but still annoying in quiet room. AMP is new, never registered to Sonos servers.Do you have any suggestions? Thanks in advance,Tanel

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AjTrek1
3 years ago
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benjtekAvid Contributor I
posted in Components and Architectural
associer enceintes filaires avec enceintes sans fil

Bonjour la communauté,je voudrais associer 2 enceintes sans fil avec mon installation existante (ampli marantz 7001 + 2 enceintes colonne Cabasse jersey filaires), tout ça dans la même pièce.Le matériel “Sonos Port” peut-il être la solution ?Le son Cabasse et le Sonos est il très différent ? Merci pour votre aide, Benjamin

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Airgetlam
3 years ago
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Keith HnContributor I
asked in Components and Architectural
Sonos One Stopped Connecting to Spotify

I use Spotify between several devices. Usually, I can switch it seamlessly between my Sonos, TV, phone and computer. However, a few days ago, I can no longer connect it to the Sonos. It appears in my “Connect to a Device” list, but will not actually connect.I’ve updated its firmware and tried unplugging it several times, but nothing seems to work.Any fixes or advice?Thanks!Keith

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K
3 years ago
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donohintContributor I
asked in Components and Architectural
Product not found after many tries

I started using My Play:3 again after many  months of inactivity,  but when  I plugged it in, I keep getting error message  “Product Not Found.“ I rebooted it to factory settings,  but keep getting the same error message.  I am now very weary after repeating this process several times over an hour. Please help! I am failing horribly

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Airgetlam
3 years ago
I
icerfishLyricist I
asked in Components and Architectural
Keep getting error 701 when trying to play songs specifically from large playlists on Spotify

Hi everyone,Posting here to see if anyone has run into this issue themselves, because it is one of the more peculiar issues I’ve run into. Spotify works fine on Sonos except for two use cases that I have identified.Spotify runs into the “An error occurred while adding songs to the queue (701)” error when trying to play songs specifically from the “Your Library > Liked Songs” section, however I believe this is probably due to the fact that I have a lot of songs saved on Spotify and Sonos might not be able to handle a queue import of a certain length.So I tested this theory by going to a joke Spotify playlist I made a few years back (https://open.spotify.com/playlist/3g6qK5QC298x5YnVk3Kebn?si=g9lm_npFRh-OOPxA-hRrdA) which just has 10,000 copies of George Michael’s seminal Christmas hit ‘Last Christmas’, and I ran into exactly the same issue “An error occurred while adding songs to the queue (701)”.Is there an internal queue limit that Sonos uses? Have other people encountered this pro

2299811
I
3 years ago
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davidwellsukContributor I
posted in Components and Architectural
TERRIBLE Sonos Support

Here we are almost 1 year on chasing customer support and Sonos will still not acknowledge the fact I have faulty products even when I have moved property and WiFi provider the problem persists with the faulty equipment.  1 year of chasing is unacceptable and pleading with them! All they do is not reply for weeks and then pass me over to someone new and we begin the cycle over and over!  This has become to much and has in all honesty really effected my mental health during a global pandemic due to the negligence of Sonos Support.  I have spoken with trading standards and financial ombudsman about purchasing from Sonos, for anyone interested happy to share more details as you will be within your right to seek legal action if you are facing similar issues.  I hope this year someone acknowledges the horrendous support and acknowledgment for consumer well being! I am going to paste some of the responses I have had from different people at Sonos who have outright stated they don’t care and

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D
3 years ago
D
davidwellsukContributor I
posted in Components and Architectural
Sonos Customer Support Shocking

Hi All,   I wanted to see if anyone else has experienced really poor service for a premium brand like Sonos. I have chased them for 3-4 weeks for support and I am greeted with someone called Neelam who was abrupt and rude over email. My beam and Sonos one system is malfunctioning and does not stop cackling, I have had the items for 1 year and paid a fair fee for them as we know Sonos is not cheap. I have not had these issues with BOSE in the past good customer service, product that has not malfunctioned less than a year in to ownership! I love the ease of Sonos and sound quality was good at first, but I really am getting no where with the support. It is affecting me mental health significantly and is becoming overwhelming. Has anyone dealt with a manager or director at Sonos I can contact to aim to get a resolution to my technical issues with my product? Has anyone else had issues with the support and or product in the past?    Thanks! 

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D
3 years ago
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Steve 58Contributor I
asked in Components and Architectural
Sonos app pages blank

When I open my Sonos app all my radio stations and browse info has disappeared. There is just a white screen. The setting info is still there. My phone is an apple 7 and I have being using the Play one successfully for a few years without any problems. I can control the Play 1 with my wife’ phone / Sonos app. I have deleted the app and replaced it with no joy. Any ideas?

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Rowena B.
3 years ago
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jmkramerContributor II
asked in Components and Architectural
Multiple Sonos Accounts

The sonos android app will not let me log out of my account and enter another account.  “Enter the account information for B****e@gmail.com  Email  <blank>  Password:  <blank” When I enter an email that is not B***e@gmail.com.  I receive a message, “The email and password you entered did not match our records.”  This is clearly incorrect information since I can log on to the web site.  I have cleared cache and storage for the app to no avail. I frequently need to access and configure multiple different accounts including my brother in law’s system and a vacation home that is set up on a different email (so the VRBO families do not have access to my setup). Help Mike

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Rowena B.
3 years ago
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SwATisOContributor I
posted in Components and Architectural
Sonos Play 1, trying to find parts to repair

Hello, last week Ive found my Sonos 1 without any light, so I started to troubleshoot and the yellow part in the picture is damaged, plastic and wires are cuts. DXTPQ2020-225, didnt find any parts info for replacement, any idea ? Thanks

2166029
P
3 years ago
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Dirk1234Contributor I
asked in Components and Architectural
Line-In on Connect no longer working

Hello,the line-in on my Connect (Gen 2 I think?) does not work any more. I tried restarting the device, I tried about half a dozen different cables with three different connected devices, nothing will make the Connect realize there’s something… connected.Not sure when it stopped working, I don’t use the line-in that often, but it certainly still worked a few weeks ago.According to the app everything is up-to-date.Any ideas? Dirk

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Rowena B.
3 years ago
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Slb705Contributor I
asked in Components and Architectural
Play:1 connection

Hi, if anyone has any suggestions to my problem I would be most grateful. I have spent literally around 10 hours over the last week trying to sort this out with Sonos and Vodafone. I am struggling to add my play:1 to my WiFi network. When I add the product it asks to connect to a temp Sonos network which I do so that means my existing network doesn’t show. I manually enter name and password and Sonos says unable to connect? I have a beam and a one which have both connected fine. I have had new broadband and had my settings changed accordingly however my device was fine on the network until the last week. I am at a loss? I have resorts factory across all my products and added them again but this play:1 is causing me the problem. Sonos recognises the device but just will not connect to my network which is 2.4 and 5ghz. Would appreciate any suggestions. Thanks :-) 

2469
S
3 years ago
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